Factors influencing job stress of agribank employees in da lat

RESEARCH PROJECT (BMBR5103) FACTORS INFLUENCING JOB STRESS OF AGRIBANK EMPLOYEES IN DA LAT STUDENT’S FULL NAME : LUONG HUYNH NGOC TIEN STUDENT ID : CGS00018524 INTAKE : SEPTEMBER 2014 ADVISOR’S NAME & TITLE : DR NGUYEN THE KHAI (DBA) December, 2015 ADVISOR’S ASSESSMENT Advisor’s signature Nguyen The Khai, DBA RESEARCH PROJECT Contents List of tables ………………………………………………………………………… List of figures ………………………………………………………………………… Abbreviations ………………………………………………………………………… Acknowledgement …………………………………………………………… Abstract ……………………………………………………………………………… CHAPTER I: INTRODUCTION …………………………………………………….9 I INTRODUCTION OF AGRIBANK ………………………………………………9 Overview of the company ………………………………………………… …… Agribank's milestones in development …………………………………… ……11 Sustainable development and growth ……………………………………… … 12 Agribank network …………………………………………………………………14 Agribank's core cultural values …………………………………………… 14 Agribank’s subsidiaries ………………………………………………………… 16 Organization Structure ……………………………………………………………17 Agribank network …………………………………………………………………17 Business Objectives ……………………………………………………………… 18 II RESEARCH INTRODUCTION ………………………………………… ……19 Problem statement…………………………………………………………………19 Research objective…………………………………………………………………19 Research questions………………………………………………………… ……19 Demographic Characteristics of the respondents……………………………….19 CHARPTER II: LITERATURE REVIEW …………………………………… 22 I STRESS IN THE WORKPLACE……………………………………………… 22 II DEFINING JOB STRESS…………………………………………………… 22 III CAUSES OF JOB STRESS…………………………………………………….22 Work-life balance …………………………………………………………….….23 Work Control………………………………………………………………….…23 LUONG HUYNH NGOC TIEN RESEARCH PROJECT Job Overload…………………………………………………………………… 23 IV SOURCES OF JOB STRESS ……………………………………………….…24 CHARPTER III: RESEARCH MODEL AND HYPOTHESES …………… …25 I RESEARCH MODEL…………………………………………………… 25 Dependent Variables………………………………………………………… …25 Independent Variables……………………………………………………… ….25 II CONSTRUCTS ……………………………………………………………….…26 III RESEARCH HYPOTHESES …………………………………………………26 CHARPTER IV: RESEARCH METHODS AND DATA ANALYSIS………….29 I RESEARCH DESIGN………………………………………………………… 29 II RESEARCH METHODS…………………………………………………… 29 Data collection method………………………………………………………… 29 Measures…………………………………………………………………… … 29 2.1 Work-Family Conflict …………………………………………………… ….30 2.2 Work Tension ……………………………………………………………… 31 2.3 Work Control ……………………………………………………………… 32 2.4 Job Overload …………………………………………………………… … 35 2.5 Job Stress ………………………………………………………………… …36 Research Participants ………………………………………………………….37 Data analysis and report …………………………………………………….…38 4.1.Reliability Analysis ………………………………………………………… 39 4.2.Descriptive Analysis ………………………………………………………… 40 4.3.Correlation among available ……………………………………………… 41 4.4.Hypothesis Testing ……………………………………………………… … 42 CHARPTER V: DISCUSSION AND CONCLUSIONS ………………… … 44 SUMARY OF RESULT………………………………………………………… 44 DISCUSSION AND RECOMMENTDATION…………………………… … 44 III.LIMITATION OF THE STUDY ……………………………………………47 LUONG HUYNH NGOC TIEN RESEARCH PROJECT IV.CONCLUSIONS ……………………………………………………… ….48 REFERENCES ……………………………………………………………… 49 APPENDIX 1- QUESTIONNAIRE ………………………………………… 52 APPENDIX - PRESENTATION POWERPOINT ……………………….56 LUONG HUYNH NGOC TIEN RESEARCH PROJECT LIST OF TABLE Table 1: Reliability Statistic of Cronbach’s Alpha……………………………………… 40 Table 2: Descriptive Statistics…………………………………………………………….40 Table 3: The Pearson’s Correlation……………………………………………………….41 Table 4: Model Summary…………………………………………………………………42 Table 5: Coefficients…………………………………………………………………… 43 LUONG HUYNH NGOC TIEN RESEARCH PROJECT LIST OF FIGURES Figure 1: Mr Trinh Ngoc Khanh, chairman of Agribank………………………… 10 Figure 1: Mr Trinh Ngoc Khanh, chairman of Agribank.………………………….18 Figure 3: A summary of demographic characteristics of the respondents ……… 22 Figure 4: Suggested Research Model of Agribank Employees’ Job Stress …… 26 LUONG HUYNH NGOC TIEN RESEARCH PROJECT ABBREVIATIONS APRACA Asia Pacific Rural and Agricultural Credit Association VBA Vietnam Bank for Agriculture WB World Bank ADB Asia Development Bank AFD French Development Agency EIB European Investment Bank ABC Agricultural Bank of China CCB China Construction Bank ICBC Industrial and Commercial Bank of China ALC Financial Leasing Company No AJC Viet Nam Agribank Gold Corporation Jsc ALC Financial Leasing Company No Agriseco Securities Joint stock Company VJC Silver and Gemstone Company ABIC Agribank Insurance Joint stock Corporation LUONG HUYNH NGOC TIEN RESEARCH PROJECT ACKNOWLEDGEMENT Dear Dr Khai Nguyen and all my beloved I would like to express my most grateful and sincere thanks to my lecturer, Dr Khai Nguyen I am so appreciative for numerous hours that Dr Khai Nguyen dedicated to me and my study He was always available to offer his encouragement and added inspiration to my research and strengthened my passion for the field of business research and through his lessons This research won’t be completed without the help of my beloved classmates I was very fortunate to have such terrific mates who gave me useful and constructive advices, great help as well as encouragement I also send my sincere thanks to many other friends and my family who supported and helped me a lot in collecting survey and during my study My best regards Ngoc Tien LUONG HUYNH NGOC TIEN RESEARCH PROJECT ABSTRACT Stress is a universal element and everybody has to face with stress not only in every walk of life but also in their job Work stress is nowadays becoming a serious problem in the workplace Employees in general and bank officers in specific often get troubles, crises and conflicts in their current working environment that requires them to handle fast, flexibly and accurately This research is aimed at catching out factors affecting Job stress to employees who work in Agribank Data was collected with the help of questionnaire and correlation and regression were used to analyze the data Finding showed different factors that influenced on job stress of employees and also ways to reduce their job stress This paper was conducted to analyze the relationship between job overload and job stress; role overload and job stress; perceived injustice and job stress; work-family conflict and job stress The study was done on 296 employees working in Agribank branches around Da Lat city to assess the elements affecting the Job stress in the organization As a result, organizations can reduce the overall impact of work stress by developing and implementing preventive measures and interventions to help employees manage and cope with job stress Key words: job stress, work-family conflict, work tension, work control, job overload LUONG HUYNH NGOC TIEN RESEARCH PROJECT Internal control regime as well as the budget is not popular in our country because it requires business administration from scientific, while the majority of our businesses are still under the convenient administration Controlling the job well will promote and enhance the management level to executive directors, actively contributing to the enhancement of fulfilling the plan, proposed business objectives, enhancing capture information and offer modern working methods enhance labor productivity despite strong growth in quantity, the low quality and weak competitiveness The last but not least is the fourth hypothesis It’s about the relationship between job stress and job overload It was investigated that the Agribank employees become stressed if the job is too much for employees to afford It was also assessed that Agribank officers can ensure the job performance if there isn’t any assigned work in overload which may lead to stress These findings help Agribank managers understand how to arrange work properly with the power of employees, in accordance with the capacity of each individual within the company, the study also helps managers understand how stress affects if the excess traffic If there is any assigned work in overload, Agribank should have reasonable reward, salary, training policies III LIMITATION OF THE STUDY While carrying the survey and getting the results, there are some limitations in my project First of all is the time limitation Most of Agribank employees have to concentrate on their daily work, and they are really busy in the last year months Fulfillments the questionnaire seemed not to be their priority They have to seek their break or free time to fulfill the survey The survey doer had to spend a lot of time for explaining and persuading them joining in the survey LUONG HUYNH NGOC TIEN 48 RESEARCH PROJECT Second, it is about taken-in sample limitation That 350 people were involved in giving the feedback to the survey is around 8% of Agribank workforce This may take a little impact on the honesty of the output of the research Last but not least, this research was conducted within Agribank employees in Dalat Therefore, the findings of the research will only take the most value for Agribank through the country It will not be recommended as a good reference for other branches or the whole business For further research, it is recommended that a wide study on industry level on the same topic should be involved The results of the study then would rise for practical implementation This study provides some information in a specific way to help Agribank managers understand causes that job stress affect employees and a reduction in productivity that they contribute to the company IV CONCLUSIONS With the analysis above, Agribank may use the results to reduce the pressure for employees to improve efficiency in production The findings of this study can help organizations limit the impact on employee stress The identification of factors affecting job stress helps Agribank improve working conditions or streamline personnel, define the role of employees in each job, are more interested job sharing of staff and their families Besides Agribank also help better understanding the perception of injustice in their work, more rational allocation of appropriate personnel to work in the organization LUONG HUYNH NGOC TIEN 49 RESEARCH PROJECT REFERENCES Adams, G A., King, L A., & King, D W (1996) Relationships of job and family involvement, family social support, and work-family conflict with job and life sat-isfaction Journal of Applied Psychology, 81(4) 41 1-420 Aryee, S., Luk, V., & Stone, R (1998) Fam¬ily responsive variables and retention¬relevant outcomes among employed par¬ents Human Relations, 57(1), 73-89 Ashforth, B E., & Saks, A M (1996) So¬cialization tactics: Longitudinal effects on newcomer adjustment, Academy of Management Journal, 59(1), 149-179 Bacharach, S B., & Bamberger, P (1995) Contested control: Systems of control and their implications for ambiguity in ele¬mentary and secondary schools Work and Occupations, 22(4), 439-467 Bluen, S D., & Barling, J (1987) Stress and the industrial relations process: Develop¬ment of the Industrial Relations Event Scale South African Journal of Psychol¬ogy, 17, 150-159 Bohen, H., & Viveros-Long, A (1981) Bal¬ancing jobs and family life Philadelphia: Temple University Press Chay, Y W (1993) Social support, individ¬ual differences, and well-being: A study of small business entrepreneurs and em¬ployees Journal of Occupational and Or¬ganizational Psychology, 66(4), 285-303 Chinese Culture Connection (1987) Chi-nese values and the search for culture-free dimensions of culture Journal of Cross- Cultural Psychology, 18(2), 143164 Daniels, K., & Guppy, A (1994) Occupa¬tional stress, social support, job control, and psychological well-being Human Relations, 47(12), 1523-1545 Dewe, P J (1992) Applying the concept of appraisal to work stressors: Some explor-atory analysis Human Relations, 45(2), 143-165 LUONG HUYNH NGOC TIEN 50 RESEARCH PROJECT Duxbury, L E., & Higgins, C A (1991) Gender differences in work-family con¬flict Journal of Applied Psychology, 76(1), 60-74 Edwards, J R (1996) An examination of competing versions of the personenvironment fit approach to stress Acad¬emy of Management Journal, 39(2), 292¬340 Erera-Weatherley, P I (1996) Coping with stress: Public welfare supervisors doing their best Human Relations, 49(2), 157¬171 Fox, M L., & Dwyer, D J (1995) Stressful job demands and worker health: An inves¬tigation of the effects of self-monitoring Journal of Applied Social Psychology, 25, 1973-1995 Fox, M L., Dwyer, D J., & Ganster, D C (1993) Effects of stressful job demands and control on physiological outcomes Academy of Management Journal, 36(2), 289-309 Frone, M R., Russell, M., & Cooper, M L (1992) Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface Journal of Applied Psychology, 77, 65-78 Ivancevich, J., & Matteson, M (1980) Stress and work: A managerial perspective Jackson, P R., Wall, T D., Martin, R., & Davids, K (1993), New measures of job control, cognitive demand, and produc¬tion responsibility Journal of Applied Psychology, 78(5), 753-762 Jex, S M., Bcehr, T A., & Roberts, C K (1992) The meaning of occupational stress items to survey respondents Jour¬nal of Applied Psychology, 77(5), 623¬628 Jex, S M., & Gudanowski, D M (1992) Ef¬ficacy beliefs and work stress: An explor¬atory study Journal of Organizational Behavior, 13, 509-517 Kanner, A., Kafry, D., & Pines, A (1978) Conspicuous in its absence: The lack of positive conditions as a source of stress Journal of Human Stress, 4, 33-39 LUONG HUYNH NGOC TIEN 51 RESEARCH PROJECT Manning, M R., Jackson, C N„ & Fusilier, M R (1996) Occupational stress, social support, and the costs of health care Academy of Management Journal 39(3), 738-751 Parker, D F., & Decotiis, T A (1983) Or-ganizational determinants of job stress Organizational Behavior and Human Performance, 32, 160-177 LUONG HUYNH NGOC TIEN 52 RESEARCH PROJECT APPENDIX 1- QUESTIONNAIRE Dear Sir/ Madam My name is Luong Huynh Ngoc Tien I’m a student of MBA Collaboration Program at Open University Malaysia and Ho Chi Minh City University of Technology I am conducting the research for my thesis My research thesis is about: “Factors influencing Job Stress of Agribank employees in Da Lat” I would like to look for your kindly help by answering the following questionnaire All of your information will be strictly confidentially kept and be solely used for the purpose of my studying Your value time and feedback are extremely useful and meaningful to my fulfillment of my graduation thesis Thank you very much for your very kindly response to this questionnaire It is highly appreciated If you need any further information related to this questionnaire, would you please feel free to contact me at my phone number: 090 1234 781 or via email at: lgngtien242@gmail.com Thank you very much for your time and your cooperation Part I: Characteristics of respondent □ Gender: Female Age: Under 24 Education: College Working Seniority: □ □ Male □ 25-36 □ Bachelor □ Under year □ 1- < years □ – years □ Over years □ 37-45 □ Master Over 45 □ □ PhD LUONG HUYNH NGOC TIEN □ 53 RESEARCH PROJECT Part II: Please answer the following questions by circling the number in the table below indicating the level of agreement to the questions Example ① No Slightly Disagree My work schedule often conflicts with my family life After work, I come home too tired to some of the things I'd like to On the job, I have so much work that it takes away from my other interests My family dislikes how often I am preoccupied with my work while I'm at home 5 Because my work is demanding at times I am irritable at home The demands of my job make it difficult to be relaxed all the time at home My job makes it difficult to be the kind of spouse or parent that I'd like to be No Questions My job tends to directly affect my health I work under a great deal of tensions False disagree Slightly False Neutral Slightly Questions Neutral agree Slightly True Agree True 5 Problems associated with my job have kept me 10 awake at night I have felt nervous before attending meetings in 11 the company LUONG HUYNH NGOC TIEN 54 RESEARCH PROJECT No Questions False Slightly False Neutral Slightly True True I often "take my job home with me" in the sense 12 that I think about it when doing other things Very No Questions Little A Little moderate Much Amount Very Much How much control you have over the variety 13 5 5 5 5 of methods you use in completing your work? How much can you choose among a variety of 14 tasks or projects to do? How much control you have personally over 15 the quality of your work? How much can you generally predict the amount 16 of work you will have to on any given day? How much control you personally have over 17 how much work you get done? How much control you have over how quickly 18 or slowly you have to work? How much control you have over the 19 scheduling and duration of your rest breaks? How much control you have over when you 20 come to work and leave? LUONG HUYNH NGOC TIEN 55 RESEARCH PROJECT Hardly Questions No Any A A Little Some A lot Great Deal How much slowdown in the workload you 21 5 experience? How much time you have to think and 22 contemplate? 23 How much workload you have? 24 What quantity of work others expect you to do? 25 How much time you have to all your work? 5 How many projects, assignments, or tasks you 26 have? Questions No Disagree Slightly disagree Neutral Slightly agree Agree I spend so much time at work, I can't see the forest 27 5 5 5 for the trees 28 Working here leaves little time for other activities I frequently get the feeling I am married to the 29 company 30 I have too much work and too little time to it in I sometimes dread the telephone ringing at home 31 because the call might be job-related 32 I feel like I never have a day off The survey is now complete Thank you very much for your time and cooperation LUONG HUYNH NGOC TIEN 56 RESEARCH PROJECT APPENDIX - PRESENTATION POWERPOINT LUONG HUYNH NGOC TIEN 57 RESEARCH PROJECT LUONG HUYNH NGOC TIEN 58 RESEARCH PROJECT LUONG HUYNH NGOC TIEN 59 RESEARCH PROJECT LUONG HUYNH NGOC TIEN 60 RESEARCH PROJECT LUONG HUYNH NGOC TIEN 61 RESEARCH PROJECT LUONG HUYNH NGOC TIEN 62 [...]... PROJECT CHAPTER I: INTRODUCTION I would like to introduce a research about Factors Influencing Job Stress of Agribank Employees in Da Lat I INTRODUCTION OF AGRIBANK 1 Overview of the company Agribank - the leading commercial bank in Vietnam Since its establishment in 1988, Vietnam’s Agribank has continuously played a key role in contributing to the development and significant achievements of the country’s... means Stress can be from various sources in persons’ lives Understanding where our stress is coming from can help us in handling, reducing our stress and even relieving stress There are six main sources of stress: 1 Environmental stress includes strain and hassle in our life such as living next to a noisy, busy street causing stress symptoms and stress effect 2 Social stress includes interacting, socializing... stages involved in the process In order to create high performance organizations, Agribank needs to understand how stress affects people’s emotional, intellectual, and interpersonal functions and reduce these effects effectively Concerning this issue, the study was conducted to survey the factors influencing Job stress of Angribank employees in Dalat 2 Research objective This study mainly tries to find... kinds of demands placed upon them Job Stress is not a new concept for employees in general but banking officers in specific The word stress was used by Selye (1956) for the first time He defines stress as physical or psychological reaction to a particular condition Later on, there are various opinions and literature points of basic factors such as work environment, job family role strain; work related... socializing and communicating with other human beings 3 Organizational stress involves the demands and pressures placed upon us by the organization, business or group for which we work 4 Physiological stress includes work stress and job stress involving on how our physiology, body reacts and responds to stressful situations 5 Psychological stress involves the power of our own mind in how ou think, rationalize... developing job stress (Lazarus, 1993) Cannon (1927) argues in his theory of Cannon-bard theory of emotion that psychological stress is caused by physiological problem Bonoma and Zaltsman (1981) find out that Stress is the outcome of the environmental interaction and personal factors Stress affects the performance of the employees by affecting them psychologically, physically, behaviorally II DEFINING JOB. .. control Lack of influence and consultation in the way in which work is organized and performed can be a potential source of pressure, for example:  lack of control over aspects of the job  lack of involvement in decision making  account not taken of staff ideas/suggestions about the job  lack of influence over performance targets  lack of time 3 Job Overload This is the extent to which individuals... important it really is in our overall stress management The word means “the point at which something springs into being or from which it derives or is obtained…the point of origin and…that causes, creates, or initiates” (The American Heritage® Dictionary of the English Language, 2009) In other way of saying, we conduct what the causes we are experiencing coming from are and where the stress, anxiety, worry... background The following are the summary of demographic characteristics of the respondents 47% of respondents are male employees meanwhile the rest of over 53% are female employees The distribution of employees gender also reflects the characteristics of the banking industry are quite equal In term of age, the respondents are also various with the minority of the employees in the group of under 24 years... 70% of the total outstanding loans will be in agriculture and rural areas For maintaining the leading bank providing the modern and high quality products and services, meeting the demand of customers and increasing the noncredit income, Agribank is focusing on renovate and develop banking technology in a modernisation manner Agribank expects to reach the goals for 2014 as follows: the fund resource increases ... Factors Influencing Job Stress of Agribank Employees in Da Lat I INTRODUCTION OF AGRIBANK Overview of the company Agribank - the leading commercial bank in Vietnam Since its establishment in. .. Concerning this issue, the study was conducted to survey the factors influencing Job stress of Angribank employees in Dalat Research objective This study mainly tries to find the following objectives:... catching out factors affecting Job stress to employees who work in Agribank Data was collected with the help of questionnaire and correlation and regression were used to analyze the data Finding