Transform HR and employee engagement with salesforce

Transform HR & Employee Engagement Connect & engage with your employees in a whole new way Noel Coloe, RVP, Business Development Karthik Chakkarapani, Practice Director, Salesforce Services Armin Fakouhi, Senior Solution Engineer st May 21 2015 Click to add photo or paste an image in box Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc could differ materially from the results expressed or implied by the forward-looking statements we make All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers Further information on potential factors that could affect the financial results of salesforce.com, inc is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all Customers who purchase our services should make the purchase decisions based upon features that are currently available Salesforce.com, inc assumes no obligation and does not intend to update these forward-looking statements We are Connecting & Engaging With Our Customers in New Ways Cloud Social Mobile Server Server Mainframe LAN / WAN LAN WAN SNA Client Client Terminal Systems of Systems of Record Engagement Salesforce is the Customer Success Platform Sales Service Marketing Apps Community Analytics THE CUSTOMER SUCCESS PLATFORM Complete CRM Open Ecosystem Scalable Metadata Platform Employees Expect the Same Kind of Engaging & Collaborative Experiences at work Engaging: want to be treated like customers, not subordinates Personalized: want 1:1 experiences and support Intelligent: leadership needs the right information at the right time to support key employee decisions But Offices are Still Running on Legacy HR Technology Systems of record are not built for engaging experiences Career Site Learning Management Recruiting ATS Multiple, Siloed One-off Systems One Way Conversations Employee System of Record Slow & Hard to Use Onboarding Portal Performance Management Built for Transactions, not Engagement Help Tickets Intranet Worldwide Epidemic of Disengagement 24% 13% ENGAGED ACTIVELY DISENGAGED 63% DISENGAGED 230K Employees in 142 countries SOURCE: Gallup “State of the Global Workforce” 2013 Companies are Paying the Price for Poor Employee Engagement Difficult for HR to provide support 87% of employees disengaged at work* $550B Lost Productivity* Manual processes Can’t find right information Static, siloed data Disconnected from company Limited visibility Don’t have the right tools Source: Gallup “State of the Global Workforce” 2013 Employees Leave When They’re Not Engaged 25% of all new employees leave within one year Source: “State of the Global Workplace.” Gallup, 2013 Source: Deloitte University Press “Global Human Capital Trends 2015.” Deloitte, 2015 Source: Customer Think “Where Customer Experience is Going in 2015.” January, 2015 2x employee salary to find and train a replacement Why should we care? Everyone wins with engaged employees Engaged Employees = • • • • • Increased employee productivity Increased employee loyalty Increased customer satisfaction Increased company financial results Increased shareholder value O PR SOURCE: Gallup “State of the Global Workforce” 2013 Y IT V TI C DU TY L YA O L TS L SU E R Sample Vision: Employee Self-Service & Engagement Seamless access to core HCM info from other systems Quick access to active requests and actions – view & manage info Sample Vision: HR Employee Engagement Center (Agent View) Personalized 360 View of Employees Proactive & guided support Seamless access to relevant knowledge & HCM systems Sample Vision: Employee Engagement & Collaboration on Goals, 1:1 Coaching & Recognition Easy navigation of org hierarchy & employee directory Personalized goal setting & coaching Collaborate with manager, mentor & peers on goals Quick snapshot of the goals, status, due dates Sample Vision: New Hire Employee On-Boarding Personalized & guided on-boarding process One stop hub for all on-boarding activities Discover relevant info & expertise quickly & easily Collaborate with manager, mentor and peers Disrupt with Mobile HR Service & Employee Engagement Apps App Menu Org Chart App Concierge App Social App “Employees shouldn’t be worried about HR issues; they should be focused on the customer Salesforce lets them that.” Rob Grajeda, Director of Operations at Coca-Cola Logo Logo Coca-Cola Saves $4M Per Year Streamlining HR Service Delivery Needed to overcome challenges with a poor employee experience and delayed access to metrics 250 Tier & agents on Salesforce, supporting 18K employees in 137 countries and in languages Ability to deliver answers anywhere: help desk, employee community, chat, email, mobile $4M in annual cost savings and employee satisfaction improved to 4.8 out of “It's important to interact with everyone on our team and make them all part of our community.” David Cush, CEO, Virgin America Logo Logo Virgin America builds a social and mobile intranet VXConnect Employee Portal for 2,700 users built on the Platform with responsive mobile design, Chatter, and Content Customized UX reflects Virgin brand & culture User adoption takes flight with over 50% of Virgin America employees “Track down answers & cases with Service Cloud.” Click to add photo Click Click to to add add logo logo Boots Provides an Easy to Use Platform for Questions & Answers Salesforce supports 137 countries, live agents for languages, and 1,000 cases per year General HR information is available to employees, such as holidays, maternity leave, and more Real-time reports (300+ HR) for agility and smart decisions  Founded in 1897, Manulife is a leading Canada-based financial services company with principal operations in Asia, Canada & USA Manulife’s 29000 employees and 53000 agents offers their clients a broad range of financial protection and wealth management products & services  Deployed Salesforce for HR across 12 countries within months serving 25K+ employees supporting languages  Enable 70+ HR agents to provide improved employee engagement, service & support  Provided quick & easy access to key employee information in Workday and ADP  Simplified employee self-service experience and improved case deflection “Going social has been totally transformational for us.” Click to -Carl Camden, President and CEO Click Click to to add add logo logo Kelly Services rolls out global service helpdesk Shared services HR and IT service desk for 500,000 employees, partners, and vendors 500+ Level 1, 2, and agents supporting 12 global service desks with centralized reporting capability Knowledge and queue management, workflow, and notifications Easy self-service ticket logging via web-to-case add photo “Salesforce fundamentally changed how our business leaders think about future and innovation.” Hanna Robbins, Director of Recruiting and Acquisition Operations Logo Logo Ameriprise Redefines Advisor Recruiting with Salesforce1 Platform Financial planning industry leader with over $600B in assets Created system for managing recruiting process to grow team of 12,000 financial advisors that serve +2 million clients Designed, built, and deployed in only weeks Rapid uptake including 45%+ mobile access “Salesforce automated our workforce and has fundamentally changed how we handle recruiting at Morgan Stanley” VP,Global Wealth Management Logo Logo Morgan Stanley Attracts Top Talent with HR Apps on the Salesforce1 Platform Legacy, siloed employee and HR systems were hurting their ability to attract top talent Apps for HR including recruiting, vacation, tuition reimbursement, surveys, and employment letters Salesforce is the mobile agility layer for backend HR systems including Workday, Taleo, and Peoplesoft Cloud-first policy driving millions in efficiencies and productivity improvements Saved over $2.25M in efficiency and IT costs from switching to Salesforce “ Salesforce is revolutionizing the way we interact.” - David Baker, VP of IT Logo Logo St Joseph’s Boosts Employee Productivity with Salesforce Healthcare provider with 24,000 employees serving 1.6m patients with16 hospitals across states Legacy intranet used by 1% of the company, leaving employees without critical information In weeks, IT built a HIPAA-compliant employee Social Intranet for internal collaboration and project management Integrated with Sharepoint so now content can easily be shared and is accessible from any device 50 user “closed” pilot grew to 4000 users in months due to ease of use and improved productivity See in Action - Demo Internal Helpdesk Employee Social Intranet Community Service Onboarding & Self-Help Learning & Career Growth Hiring Performance Management THE EMPLOYEESUCCESS SUCCESS PLATFORM PLATFORM THE EMPLOYEE Recruiting Apps Alumni Relations Thank You [...]... performers, and how do we learn from them?” What if you could engage every employee, drive productivity & and retain the best talent? Salesforce for HR & Employee Engagement Employee Employee Journeys Communities HR Helpdesk Custom Apps Onboarding HR Systems of Record: Referrals Salesforce HR Analytics AppExchange Apps Interviewing Recruiting Learning Talent Management With Salesforce You Can Transform HR &... System of Engagement System of Record Deliver Great Value with Salesforce for HR & Employee Engagement 4 P’s Employee & HR Engagement Value Capabilities Employees Self-Service Deliver Pain-Free Support & Engagement Simplicity: Empowered Employees Knowledge Integrated Channel Experience Contextual Collaboration Deliver Proactive & Pre- Mobile Customer Satisfaction HR Ops & Support Emptive Engagement. .. Drive Engagement for Today’s Employees Engage Service Automate Service Employees Effortlessly Engage Every Employee Automate Employee Processes Provide Proactive & Prescriptive support Drive 1:1 Employee & Engagement & Automate & Streamline Employee Facing to your employees Personalization Processes Community Service Community Transform Optimize & Drive Innovation Optimize and Drive Innovation in Key HR. .. financial protection and wealth management products & services  Deployed Salesforce for HR across 12 countries within 4 months serving 25K+ employees supporting 7 languages  Enable 70+ HR agents to provide improved employee engagement, service & support  Provided quick & easy access to key employee information in Workday and ADP  Simplified employee self-service experience and improved case deflection... challenges with a poor employee experience and delayed access to metrics 250 Tier 1 & 2 agents on Salesforce, supporting 18K employees in 137 countries and in 6 languages Ability to deliver answers anywhere: help desk, employee community, chat, email, mobile $4M in annual cost savings and employee satisfaction improved to 4.8 out of 5 “It's important to interact with everyone on our team and make them... Employee Engagement Support & Service HR Helpdesk Employee Shared Services Engage & Grow Onboarding Employee Recruiting App Apps Social Intranet Social Intranet HR Helpdesk Social Intranet + 50 Apps HR Help Desk HR Shared Services Automate & Manage Social Intranet Advertiser Production App Recruiting App Recruiting App 60 HR Apps + Social Intranet Social Intranet + Employee HR & Finance Shared Services HR. .. built, and deployed in only 7 weeks Rapid uptake including 45%+ mobile access Salesforce automated our workforce and has fundamentally changed how we handle recruiting at Morgan Stanley” VP,Global Wealth Management Logo Logo Morgan Stanley Attracts Top Talent with HR Apps on the Salesforce1 Platform Legacy, siloed employee and HR systems were hurting their ability to attract top talent Apps for HR including... Productivity with Salesforce Healthcare provider with 24,000 employees serving 1.6m patients with1 6 hospitals across 3 states Legacy intranet used by 1% of the company, leaving employees without critical information In 9 weeks, IT built a HIPAA-compliant employee Social Intranet for internal collaboration and project management Integrated with Sharepoint so now content can easily be shared and is accessible... quickly & easily Collaborate with manager, mentor and peers Disrupt with Mobile HR Service & Employee Engagement Apps App Menu Org Chart App Concierge App Social App “Employees shouldn’t be worried about HR issues; they should be focused on the customer Salesforce lets them do that.” Rob Grajeda, Director of Operations at Coca-Cola Logo Logo Coca-Cola Saves $4M Per Year Streamlining HR Service Delivery Needed... been totally transformational for us.” Click to -Carl Camden, President and CEO Click Click to to add add logo logo Kelly Services rolls out global service helpdesk Shared services HR and IT service desk for 500,000 employees, partners, and vendors 500+ Level 1, 2, and 3 agents supporting 12 global service desks with centralized reporting capability Knowledge and queue management, workflow, and notifications ... productivity & and retain the best talent? Salesforce for HR & Employee Engagement Employee Employee Journeys Communities HR Helpdesk Custom Apps Onboarding HR Systems of Record: Referrals Salesforce HR. .. Innovation in Key HR Apps Apps processes Community Apps Service System of Engagement System of Record Deliver Great Value with Salesforce for HR & Employee Engagement P’s Employee & HR Engagement Value... Talent Management With Salesforce You Can Transform HR & Drive Engagement for Today’s Employees Engage Service Automate Service Employees Effortlessly Engage Every Employee Automate Employee Processes