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 start your trailhead journey today trailhead.salesforce.com free starter kits Trailhead Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc could differ materially from the results expressed or implied by the forward-looking statements we make All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers Further information on potential factors that could affect the financial results of salesforce.com, inc is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all Customers who purchase our services should make the purchase decisions based upon features that are currently available Salesforce.com, inc assumes no obligation and does not intend to update these forward-looking statements Opening Film Get ready for a new kind of
 Customer Success Robert Frati Senior Vice President, Asia Pacific @rfrati
 rfrati@salesforce.com Welcome to Time Agenda 9:00 a.m – 9:30 a.m Registration 9:30 a.m – 10:30 a.m Admin Keynote: Awesome Admins Transforming Business Through Innovation 10:30 a.m – 11:00 a.m Morning Tea in the Cloud Expo 11:00 a.m – 12:00 p.m SMB Keynote: Learning from Fast Growing Businesses 12:00 p.m – 12:45 p.m Lunch 12:45 a.m – 1:00 p.m Keynote Pre-Show 1:00 p.m – 2:30 p.m Main Keynote: Get Ready for a New Kind of Customer Success 2:30 p.m – 3:00 p.m Afternoon Tea in the Cloud Expo 3:00 p.m – 4:00 p.m Business Transformation: How To Stay Ahead of The Game in The Digital Age 4:15 p.m – 5:15 p.m Customer Experience Keynote 5:15 p.m – 6:45 p.m Cocktail Reception in the Cloud Expo *Agenda subject to change Cloud Computing Pioneer 
 New Technology Model 
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 New Philanthropic Model Mainframe 1960s Client/Server 1980s Cloud Today New Technology Model Multitenant cloud Fast innovation Scalable metadata platform Rapid customisation Most trusted enterprise cloud Security | Availability | Performance 70% faster time to market World’s Most Trusted Enterprise Cloud Five elements of trust Trusted
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 Consumer Energy How the IoT Cloud Works Capture 
 customer IoT events Trigger to real time rules Engage 
 customers to IoT Internet of Things Salesforce IoT Cloud Powered by Thunder Salesforce Apps Partnership with Microsoft Capture 
 customer IoT events Microsoft Office 365 Trigger to real time rules Salesforce IoT Cloud Powered by Thunder Engage 
 customers to Salesforce Marketing Cloud to customer journeys The Salesforce Customer Success Platform in Action Sales IoT Marketing Community Rob Newell Director, Solutions Engineering @SalesforceAPAC #SFAPAC The Digital Transformation of Western Union Yesterday Today 500,000 100,000 kiosks and ATMs agents Sales Service Mobile Payment million social fans Apps Apps Marketing million Mobile community members Wave Analytics Analytics Community CUSTOMER SUCCESS PLATFORM for Sales Cloud #1 Sales application Lightning Experience | New Sell faster as a team Sales Wave Analytics | New Sell smarter on any device Sales Platform & Ecosystem Sell the way you want Casey Denby Senior Manager, Operations Marketing Cloud #1 Marketing application to customer journeys Connect every interaction Precision marketing Predict and personalise content Every channel, every device Email, mobile, social, ads & web Teresa Chipps VP, Retail & 
 Shopper Marketing Community Cloud #1 Community platform Lightning Community Builder | New Drag and drop new capabilities, fast Personalized Recommendations Targeted content for everyone E-Commerce for Communities | New New channel for growth Martha Garcia Account Manager Thank You to Our Sponsors Having a hard time deciding where to go next? Start with Cloud Expo to explore the latest in cloud solutions and technology from Salesforce and our partners How about packing one of the 500 food hampers for Foodbank to help feed a family in need this Christmas? Drop by one of our many 10 live presentations and demos Don't forget to capture your experience on social media #hungerfighter #SFAPAC Let us help you design your unfair advantage in Collaboration Corner Get hands on with real solutions for your business in our 30 immersive workshops Don't forget to join our conversation at #SFAPAC Sponsored by