Advantage tour SMB keynote, auckland

SMB Keynote: Learning from Fast Growing Businesses Craig Skinner
 Commercial Sales Director, New Zealand craig.skinner@salesforce.com Thank You Small Businesses Have a Bigger Seat at the Table Transportation Finance Health Media Retail Technology is Shifting Customer Expectations Mobile Cloud Data-driven Your Customer Customers Demanding a New Experience The New Customer Experience “Know precisely what I want” “Engage with me at exactly the right time” “Personalize everything” Your Customer Customer Experience is The New Battlefield Companies expecting to compete mostly on the basis of customer experience 36% 2011 89% 2016 Putting customer experience at the heart of your business, how you it? Create Your Amazing Customer Experience With a complete CRM solution Find Customers Faster Win More Customers Keep Customers Happier Be Ready to Grow Stuart Cowdell Commercial Manager Create Your Amazing Customer Experience With a complete CRM solution Find Customers Faster Win More Customers Keep Customers Happier Be Ready to Grow Kathy Knox Director of Studio Partnerships • ClassPass Visibility into Pipeline Leverage Team’s Network Close Key Studio & Create Your Amazing Customer Experience With a complete CRM solution Find Customers Faster Win More Customers Keep Customers Happier Be Ready to Grow Find Customers Faster Win More Customers Keep Customers Happier Be Ready to Grow Jane Donohoe Senior Solutions Engineer Customers Who Leave Don’t Tell You Why Retention is critical at every stage–from startup, through growth, and into maturity 4% of dissatisfied customers make complaints Source: Ruby Newell-Legner “Understanding Customers” 91% of customers simply never
 come back Today We Measure the Health of Everything Contextual data provides the insights to change behavior and take action Car Health Home Health Your Health How are you measuring the health of your customers? Smart Customer Service, Out-of-the-Box Customer Health Monitor Predict retention risks to keep customers happy and grow Agent Productivity Tools Resolve issues quickly, every time 360° Customer View Create consistency between sales and service teams Luxe Video Fall in love with parking 
 through on-demand valet service Transforming the city parking experience Driving 50% growth month-over-month Support provided 40% faster via email, text, phone, and Twitter www.luxe.com Create Your Amazing Customer Experience With a complete CRM solution Find Customers Faster Win More Customers Keep Customers Happier Be Ready to Grow Gareth Berry CEO We’re Committed to Your Success Talk to experts in the SMB Area Talk with your account teams Join our Success Communities thank y u ... Health Your Health How are you measuring the health of your customers? Smart Customer Service, Out-of-the-Box Customer Health Monitor Predict retention risks to keep customers happy and grow Agent... Luxe Video Fall in love with parking 
 through on-demand valet service Transforming the city parking experience Driving 50% growth month-over-month Support provided 40% faster via email, text,... Business Solutions Engineer Work Out, Worldwide Thousands of classes One pass Choose how you move No-Sweat booking ClassPass at the start 200 4% Studio Partnerships Markets 15 Team Members 13% 92%