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Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc could differ materially from the results expressed or implied by the forward-looking statements we make All statements other than statements of historical fact could be deemed forwardlooking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers Further information on potential factors that could affect the financial results of salesforce.com, inc is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all Customers who purchase our services should make the purchase decisions based upon features that are currently available Salesforce.com, inc assumes no obligation and does not intend to update these forward-looking statements Salesforce 
 Admin Keynote Gary Luton
 Senior Vice President, APAC Customer Success Group Admins are the Heart & Soul of Salesforce We’re On a Journey Together 2.4M+ IDEAEXCHANGE
 POINTS 48 RELEASES 1.8M SUCCESS COMMUNITY MEMBERS We Are Dedicated to YOU Megan Petersen Principal Success Manager This is the Year of the Salesforce Admin! Year of the Admin Video Engage with Your Users Gather User Feedback Use Chatter Groups to house key information
 Quick Actions let users give feedback from anywhere Administer from Anywhere Use SalesforceA to administer on the go
 Take notes and post tips from Salesforce1 SABWA Salesforce Administration by Walking Around
 Watch how they use Salesforce The Road to Lightning Experience Lightning Launch Winter 16 
 Release Notes Learn with 
 Trailhead Modules LEARN Winter ’16 
 Pre-Release Lightning 
 Design System Experiment in 
 Admin Playground Explore Lightning 
 Components GET HANDS ON Migrate Your Org Prepare 
 Users Test 
 Use Cases ENGAGE Rollout Christine Crespo Salesforce Administrator Lead Your Company to 
 the Future with Lightning Know the Technology Guide Your Business Practice Operational Excellence Andy Bennett Lead Solution Engineer The Admin’s Role is in the Center of it All Partners Customers Sales Developers Execs Marketing Sales Ops Customer Support Practice Operational Excellence Onboarding Excellence Empower Users Demo You are the Ambassador to the Future Use these skills to bring your company to the future! Know The 
 Technology Guide Your 
 Business Practice Operational Excellence Tell us your story! Cloud Expo “APAC Success Central” group on the Success Community #SFAPAC success.salesforce.com thank y u [...]... Guide Your Business Practice Operational Gillian Madill Admin Relations The Road to Lightning Experience It’s more than just flipping a switch, yelling surprise, and throwing confetti! Guide Your Business on the Journey 1 Learn 2 Get Hands On 3 Engage Start Learning with Trailhead New Trails and Badges Specifically For Admins Admin Trail Admin Trail Admin Trail Beginner Intermediate CRM Platform Basics... Badges For Admins and Users NEW Admin Trail Admin Trail Sales Rep Trail Migrating to Lightning Experience Starting with Lightning Experience Using Lightning Experience Lightning Experience Basics Salesforce Basics Salesforce User Basics Lightning Experience Features App Customization Salesforce User Tour App Customization Lite Lightning Experience Rollout Lightning Experience Rollout I Connected to Admin. .. Engage with Your Users Gather User Feedback Use Chatter Groups to house key information
 Quick Actions let users give feedback from anywhere Administer from Anywhere Use SalesforceA to administer on the go
 Take notes and post tips from Salesforce1 SABWA Salesforce Administration by Walking Around
 Watch how they use Salesforce ... and retain customers Technology Leaders Have a Unique Skillset Leaders must know the technology, the business, and operations Technology Business Operations You are All Technology Leaders Salesforce Admins know technology, business, and operations Technology Operations Business Trevor McDougall CIO, Open Colleges Lead Your Company to the Future with Lightning Know the Technology Guide Your Business ... Hands On Engage Start Learning with Trailhead New Trails and Badges Specifically For Admins Admin Trail Admin Trail Admin Trail Beginner Intermediate CRM Platform Basics Data Security CRM Basics Data... and Dashboards Event Monitoring UI Customization Lightning Trails & Badges For Admins and Users NEW Admin Trail Admin Trail Sales Rep Trail Migrating to Lightning Experience Starting with Lightning... users give feedback from anywhere Administer from Anywhere Use SalesforceA to administer on the go
 Take notes and post tips from Salesforce1 SABWA Salesforce Administration by Walking Around