slide tiếng anh chuyên ngành kinh tế business leader tapescript unit 9.1

TAPESCRIPT UNIT 9 Managing people 9.1 (I=Interviewer, NN=Nigel Nicholson) I : What do managers need in order to be good managers of people ? NN : They need to understand that there are things that (1) and these are some very familiar, common themes like, people care about their families, people- everybody wants to make a difference,everybody needs to be respected. But then the more difficult thing is to understand how everybody is (2) , and different to the way you, as a managers, are. And the secret here, therefore, is to try to know that the world looks like from, (3) of another person, of each other person who reports to you. In order to do that, you need to perfect the art of asking question and (4) , and asking not just any questions but questions that really tell you about what a person’s drivers, unique motivators are, and what a person’s concerns are in this situation that you share . motivate everyone unique and different through the eyes listening to people 9.2 (I=Interviewer, NN=Nigel Nicholson) I : What changes have you noticed recently in the way people behave at work ? NN : Er, I think we - everything is moving much faster. We used to be, er, going at 50km an hour, and now we’re going at 150km an hour. Um, people are doing and trying to do more and more in less and less time. And the most important thing is (1) and take a, a strategic view, as from a helicopter, you might say, to see where that you’re doing fits into bigger picture, um, and (2). We don’t reflect enough- it’s one of the things that gets driven out, get destroyed by the amount of time to stand back to make time to reflect 9.3 (I=Interviewer, NN=Nigel Nicholson) I : Managing international teams can present particular problems. How can managers prepare themselves for this ? NN : The hardest thing of course is to figure out what you take for granted that other people don’t take for granted. Er, we , and it’s because we take it for granted that we don’t even think about it- the assumptions that we make. You step into another culture and you need to realise that might understand what you don’t take for granted any more, but do you understand how much other people are taking for granted in the new granted in the new culture? Otherwise, you know these cultural differences although they’re very important, to some extent are superficial. (2)The real differences are still the important differences between people. (3) You go and walk, work in another culture and just because people look at the same through your eyes, that doesn’t mean to say they are the same. (4) They’re unique and different individuals and you really need to remember that. 9.4 1. This is Jenny. I’m ringing about the conference. Great news! I’ve found a hotel with good rates. So how many rooms do you want to book ? 2. Hi! This is Jason. I’m phoning about the management training course. I want to confirm my place on the course. By the way, who’s leading it? Thanks 3. Oh hello. This is Carol. I’m ringing About next Friday’s meeting. I’ve got 2 questions. Firstly, how many people will there be at the meeting and secondly, what time will it finish? OK? Bye . B. 9.5 (A= Alexandra, R = Rachel ) A : What are you planning this evening, Richel ? R : Nothing really. Maybe I’ll look over my notes for tomorrow’s presentation. A : Look, why don’t you relax a little? (1) I’m going to a restaurant tonight with a few colleagues- you’ve met one or are two of them- would you like to come with us? It’s in the town centre. We could have few drinks afterwards. R : (2) Well, it’s very kind of you , Alexandra, but I think I’d like to relax at the hotel tonight, if you don’t mind. I’m a bit tired, quite honestly. A : Are you sure? You’d really injoy it . R : It’s very kind of you, but perhaps another time. C. 9.5 (A= Alexandra, R = Rachel ) A : What are you planning this evening, Richel ? R : Nothing really. Maybe I’ll look over my notes for tomorrow’s presentation. A : Look, why don’t you relax a little? I’m going to a restaurant tonight with a few colleagues- you’ve met one or two of them- would you like to come with us? It’s in the town centre. We could have few drinks afterwards. R : Well, it’s very (1) , Alexandra, but I think I’d like to relax at the hotel tonight,(2) don’t(3) I’m a bit tired, quite honestly. A : Are you sure? You’d really injoy it . R : It’s very kind of you, but perhaps (4) . kind of you if you mind. another time 9.6 ( M = Marta, S = Sven) M : I don’t know too much about Sweden really, Sven. (1) What do people here like doing in their spare time ? S : Well, Marta, Swedish people like to be in the open air.They’re very health conscious. So, they enjoy playing sports, football, tennis, skiing and ice-skating in the winter. And of course a lot of people have summer cottages, by the sea or lakes. So they go there at the weekends and relax , swim, go sailing, and so on. M : Interesting. And (2) what about you, Sven, what do you usually do after work? In the evenings? S : I usually watch television. And often I have a sauna with my family. We enjoy that a lot. (3) How about you, Marta? M : Well, generally I spend time with my children, and read to them before go to bed. After that, I sit down, chat to my husband, and then we argue about what to watch on television! 9.7 ( M = Marta, S = Sven) M : I’ve really enjoyed the trip, Sven. I’m sure we’ll be doing lot of business together in the future . S : Yes, there’s a lot of potential in Sweden for your products, and we can help you build up sales here. M : Good, I think so too. Thanks very much for your hospitality. (1) I really enjoyed the meal tonight. And also thanks for (2)showing me round the city yesterday. It was fascinating. I feel (3) I know Stockholm a bit now. S : I’m glad you enjoyed the tour, Marta. We’re very proud of our city, as you may know. Well, I hope you have a good journey back. We’ll be in touch soon, I’m sure. M : Yes, I’ll call you as soon as I’ve talked to my colleagues about your proposal. I’ve take it from there. S : Goodbye, Marta. All the best M : Bye, Sven. . TAPESCRIPT UNIT 9 Managing people 9. 1 (I=Interviewer, NN=Nigel Nicholson) I : What do managers need in order to. an hour, and now we’re going at 15 0km an hour. Um, people are doing and trying to do more and more in less and less time. And the most important thing is (1) and take a, a strategic view,. the same. (4) They’re unique and different individuals and you really need to remember that. 9. 4 1. This is Jenny. I’m ringing about the conference. Great news! I’ve found a hotel with good