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[...]...viii CONTENTS 10 Veri Glass: See Clearly with Activity-Based Costing? 11 ABC Airways: Implementation Lands Millions in Process Improvement Savings 15 9 12 Power & Light Gets a Charge Out of Activity-Based Costing /Management 16 9 13 OBOK Food Company: Right Ingredients Cook Up Savings 17 5 14 Veterans Benefits: Discovering the Cost of Doing Business Using Activity-Based Costing 18 1 Appendix 19 1 Final Thoughts... to gain a better understanding of performance and cost management and how activity-based costing is the basis for understanding an organization’s cost structure Tony Adkins March 2006 ACKNOWLEDGMENTS Since beginning to work with activity-based costing models in 19 94, I have had the good fortune to work and learn from some of the best companies and minds in the world of cost management When I joined... Edition and Cases and Readings in Cost Management, Third Edition (both with Irwin/McGraw-Hill) His articles have appeared in The Journal of Cost Management, Strategic Finance, and Issues in Accounting Education He received his B.A from Rice University, his MBA in Business Administration from Tulane University, and his Ph.D from the University of Texas Gary Cokins is the lead Strategist, Performance Management. .. Marwick, he was trained on ABC by Harvard Business School professors Robert Kaplan and Robin Cooper He is the author of several books: Performance Management: Finding the Missing Pieces (to Close the Intelligence Gap), Activity-Based Cost Management: An Executive’s Guide (both with John Wiley & Sons), Activity-Based Cost Management Making It Work: A Manager’s Guide to Implementing and Sustaining an Effective... Activity-Based Cost Management in Government (Management Concepts) Songyu He is a product marketing manager for SAS Activity-Based Management, the world’s leading software for activity-based costing and profitability management In that position, he drives product marketing by ensuring SAS understands the costing and profitability analysis needs of companies in major industries, such as retail/CPG, banking, telecom,... SAS in March 2002 He is recognized globally as an expert in activity-based management, appearing as a speaker for BetterManagement Live seminars in North America, Europe and Asia Before joining ABC Technologies, Mr Bean spent 10 years in sales and product management with Control Data and FaxBack Edward Blocher is a professor at the University of North Carolina, Chapel Hill He is the coauthor of Cost Management: ... strategic and operational solutions in areas such as activity-based management/ costing/budgeting, strategic planning, balanced scorecard, outsourcing, performance management, reengineering, quality and value management Mr Antos has been president, chief financial officer, treasurer, and controller of various companies He is the coauthor of Activity Management for Services Industries, Government Entities,... cost Doing this involves close collaboration with business thought leaders from management schools to commercial and public sector organizations Mr Hornby works closely with SAS research and development, strategy, and implementation teams globally Prior to joining SAS, he had 15 years of business experience in the financial sector in activity-based management, process reengineering, performance analysis,... analysis, and marketing Thomas M Kang is president and chief operating officer at CSMG, where he leads the company’s strategic planning and operations Prior to joining CSMG, Mr Kang spent 10 years at Mobil Corporation, in strategic planning, business performance evaluation, operations management, systems implementation, and organizational reengineering While at Mobil, he led a global initiative on the... consortium leading development of management methods and techniques in cost, process, and performance management He is the coauthor of An ABB Manager’s Primer: Straight Talk on Activity-Based Budgeting and Planning, Second Edition, and An ABC Manager’s Primer: Straight Talk on Activity-Based Costing (Institute of Management Accountants), the leading introduction to activity-based costing/ management (ABC/M) . Activity-Based Costing /Management 16 9 13 OBOK Food Company: Right Ingredients Cook Up Savings 17 5 14 Veterans Benefits: Discovering the Cost of Doing Business Using Activity-Based Costing 18 1 Appendix 19 1 Final. STUDIES IN PERFORMANCE MANAGEMENT 00_fm_4 611 .qxp 1/ 23/06 12 :42 PM Page i 00_fm_4 611 .qxp 1/ 23/06 12 :42 PM Page ii CASE STUDIES IN PERFORMANCE MANAGEMENT A Guide from the Experts TONY ADKINS John. Activity-based costing Case studies. 2. Managerial accounting Case studies. 3. Cost accounting Case studies. 4. Performance Management Case studies. 5. Industrial management Cost effectiveness Case studies.