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12-38 Chapter 12 Backup and Restore Exercise 1: Restore a Mailbox Store from Backup In this exercise, you restore a mailbox store from its backup. In order to complete the exercise, you must have already performed a full online backup of My Storage Group. 1. Open Exchange System Manager. 2. Navigate to Administrative Groups\First Administrative Group\Servers\Server01 \My Storage Group, and then click on My Storage Group. 3. In the details pane, right-click Default Mailbox Store, click Dismount Store, and then click Yes to continue. 4. From the Start menu, click Run, type C:\Program Files\Exchsrvr\My Storage Group, and then click OK. 5. In C:\Program Files\Exchsrvr\Default Storage Group, select all the files, right- click them, and then click Copy. 6. Open Windows Explorer. Create a new folder C:\Temporary Logs, open Tempo- rary Logs and create a new folder named Backup, open Backup, and then paste the copied files into C:\Temporary Logs\Backup. 7. Close C:\Temporary Logs\Backup. 8. From the Start menu, click All Programs, point to Accessories, point to System Tools, and then click Backup. 9. In the Backup Or Restore Wizard, on the Welcome To The Backup Or Restore Wizard page, click Next. 10. On the Backup Or Restore page, select Restore Files And Settings, and then click Next. 11. On the What To Restore page, in the Items To Restore box, expand File, expand Mybackup.bkf, select the Server01\Microsoft Information Store\My Storage Group check box, and then click Next. 12. In the Restore Database Server dialog box, in the Temporary Location For Log And Patch Files box, type C:\Temporary Logs, select the Last Restore Set (Log File Replay Will Start After This Restore Completes) check box, and select the Mount Database After Restore check box. The wizard page should look similar to Figure 12-7. Click Next. Lesson 3 Restoring Exchange Server 2003 12-39 F12es07 Figure 12-7 Setting the restore parameters 13. On the Completing The Backup Or Restore Wizard page, click Finish. 14. If the Check Backup File Location box appears, check that it contains the correct location of your backup file, and then click OK. 15. When the restore is complete, click Report in the Restore Progress dialog box. 16. Verify that no errors are listed in the backup log, and then close the log. 17. In the Restore Progress dialog box, click Close. Exercise 2: Use OWA To Recover Deleted Messages In this exercise, you delete messages from your mailbox and then use OWA to recover them. You need to have at least one item in your Deleted Items folder. To recover deleted messages, perform the following steps: 1. Open Internet Explorer and connect to http://Server01/exchange. 2. In the Folders list, click Deleted Items. 3. In Deleted Items, on the toolbar, click Empty Deleted Items, and then click OK to close the warning box. The Deleted Items folder should now be empty. 4. In Deleted Items, on the toolbar, click Recover Deleted Items, as shown in Figure 12-8. 12-40 Chapter 12 Backup and Restore F12es08 Figure 12-8 Recovering deleted messages 5. In the Recover Deleted Items window, select the message or messages that you want to recover, and then click Recover. 6. In the Recover Deleted Items window, click Close. 7. In the Deleted Items folder, verify that any messages that you recovered are listed. Move the items to your Inbox. 8. Close OWA. Exercise 3: Back Up System State Data In some disaster recovery scenarios, you need to restore system state data from a backup. To back up system state data, perform the following steps: 1. On Server01, close all applications. 2. From the Start menu, click All Programs, System Tools, and then click Backup. 3. In the Backup Or Restore Wizard, on the Welcome To The Backup Or Restore Wizard page, click Next. 4. On the Backup Or Restore page, select Back Up Files And Settings, and then click Next. 5. On the What To Back Up page, select Let Me Choose What To Back Up, and then click Next. 6. In the Items To Back Up box, expand My Computer, select the System State check box, and then click Next. Lesson 3 Restoring Exchange Server 2003 12-41 7. Type D:\Mybackup in the Choose A Place To Save Your Backup box, type SystemState in the Type A Name For This Backup box, and then click Next. 8. The backup can take a considerable time. Click Report to ensure that no errors occurred. Close the backup log and the Backup Progress dialog box. Exercise 4: Restore System State Data If you have backed up system state data, then you can restore Active Directory infor- mation on a domain controller. To restore the system state on a domain controller, per- form the following steps: 1. Restart Server01 and press F8 when prompted to boot into Directory Services Restore mode. 2. Log on with the same administrator account and password that you used as cre- dentials when promoting the server to a domain controller. 3. You are warned that your computer is starting in Safe mode. Click OK to close the warning box. 4. From the Start menu, click All Programs, point to Accessories, point to System Tools, and then click Backup. 5. In the Backup Or Restore Wizard, on the Welcome To The Backup Or Restore Wizard page, click Next. 6. On the Backup Or Restore page, select Restore Files And Settings, and then click Next. 7. On the What To Restore page, in the contents pane, double-click SystemState.bkf. 8. In the Items To Restore pane, select the check box next to System State. Double- click System State and ensure that SYSVOL appears in the contents pane, as shown in Figure 12-9. Click Next. 12-42 Chapter 12 Backup and Restore F12es09 Figure 12-9 Specifying a System State restore 9. On the Completing The Backup And Restore Wizard page, click Advanced. 10. On the Where To Restore page, ensure that Original Location is specified, and then click Next. 11. Click OK to close the warning box. 12. On the How To Restore page, ensure that Leave Existing Files (Recommended) is selected, and then click Next. 13. On the Advanced Restore Options page, ensure that Restore Junction Points, But Not The Folders And File Data They Reference is selected, as shown in Figure 12-10. This ensures that sysvol junction points are re-created. Click Next. F12es10 Figure 12-10 Specifying the advanced restore options Lesson 3 Restoring Exchange Server 2003 12-43 14. Click Finish. 15. When the restore has finished, click Report in the Restore Progress dialog box. 16. Ensure that no errors are reported, and close the backup log. 17. Click Close to close the Restore Progress box. 18. Click Yes to restart Server01. Exercise 5: Restore an Exchange Server 2003 Member Server In this exercise, you restore an entire Exchange Server 2003 member server. As stated previously, this exercise is too complex to describe mouse-click by mouse-click. Nev- ertheless, if you have performed all the exercises in this and previous chapters, you should be able to attempt this one. To restore an Exchange Server 2003 member server, perform the following steps: 1. If you can still access the hard disks of the damaged server, copy the Exchange Server 2003 database files from that server to a folder on a network share or to a removable storage device. 2. Replace any damaged hardware. If possible, ensure that all replacement hardware in the server you are rebuilding is identical to the hardware that existed in the server that experienced the disaster. 3. Install Windows 2003 on the server that you are rebuilding. 4. Restore the Windows backup set that was performed on the damaged server to the server you are rebuilding. Restoring the Windows backup set restores the Windows 2003 system files, including the registry database and Internet Information Services (IIS) metabase files. This process also provides the server that you are rebuilding with its original NetBIOS name and returns it to the correct domain. If you do not perform this step, you cannot properly run Setup in Disaster Recovery mode. 5. Install any Windows 2003 service packs and software updates that were running on the damaged server to the server you are rebuilding. 6. Install any applications (other than Exchange Server 2003) that run on the server. Tip Install the applications to the same locations and with the same configurations as the applications that were installed on the damaged server. 7. Restore any additional data backups that were performed on the damaged server. 8. Run Exchange Server 2003 Setup in Disaster Recovery mode. This process installs Exchange applications and any necessary Exchange files to the server you are rebuilding. This process also uses the configuration information that is stored on the Exchange Server object in Active Directory to reclaim the configuration of the 12-44 Chapter 12 Backup and Restore original server. The configuration information that is reclaimed includes the Exchange storage group names, mailbox store names, public folder store names, and virtual server configuration settings. When you run Exchange in Disaster Recov- ery mode, ensure that all the components that existed on the damaged server are selected. 9. If not already selected, select Disaster Recovery for each component that was installed on the damaged server. 10. Install Exchange Server 2003 to the same drive and directory that it was installed to on the damaged server. At a minimum, you should ensure that all the drive let- ters on which databases and log files were kept are available. 11. Install any Exchange Server 2003 hotfixes that were running on the damaged server. 12. Install in Disaster Recovery mode any Exchange Server 2003 service packs that were running previously on the damaged server to the server. Installing Exchange Server 2003 service packs in Disaster Recovery mode prevents the Exchange databases from being mounted at the end of the service pack installation process, which enables you to proceed directly to restoring the Exchange databases from backup. 13. If the drives that contain the Exchange database files and log files were also lost in the disaster, restore the Exchange Server 2003 databases that existed on the damaged server. 14. If you were able to archive the log files from the damaged server as recommended in step 1 of this procedure, copy these files to the correct location on the recovery server. If you do not copy the most recent log files to the proper locations on the server that you are rebuilding, you will lose changes that were made to Exchange databases up to the time the disaster occurred. 15. If the server that experienced the disaster included any Exchange full-text indexes, repair full-text indexing by re-creating full-text indexes on the server you are rebuilding. Lesson Review The following questions are intended to reinforce key information presented in this lesson. If you are unable to answer a question, review the lesson materials and then try the question again. You can find answers to the questions in the “Questions and Answers” section at the end of this chapter. 1. You want to restore three storage groups, each of which contains five databases. How many restore operations do you need to perform? Lesson 3 Restoring Exchange Server 2003 12-45 2. Your Exchange Server 2003 organization has a dedicated public folder server. You want to restore a single public folder store from backup. What difficulty do you face, and how do you accomplish your goal? 3. You have backed up system state data on a domain controller. What must you do to restore this data? 4. What happens to the Exchange Server 2003 resources running on a single node in a cluster if that node fails? Lesson Summary ■ To recover a damaged Exchange Server 2003 storage group, dismount the storage group and restore it from backup. If transaction log files are available, the data- bases can be rolled forward to the point of failure. ■ If you need to restore a deleted mailbox within its retention period, then you can recover and reconnect the mailbox without restoring the entire database. If the retention period has expired, then you need to use a recovery server to recover the mailbox. ■ You can allow users to retrieve messages from the Deleted Items folder in Outlook or OWA. ■ If you need to restore Active Directory data in a domain controller, for example, when it is the only domain controller in the domain, then you should back up sys- tem state data. You can restore this data by booting the server up in Directory Ser- vices Restore mode. Case Scenario Exercise You are the Exchange and domain administrator for Tailspin Toys. Your Exchange Server 2003 organization has a dedicated public server. Your backup strategy is to do a full backup of all Exchange stores every weekend and incremental backups on weekdays. Tailspin Toys has recently purchased an additional server that you intend to configure as a recovery server and domain controller in a separate forest to the tailspintoys.com Active 12-46 Chapter 12 Backup and Restore Directory forest. Some senior managers are dubious about the value of configuring an expensive computer so that it is not part of the Tailspin Toys Exchange organization. ■ Requirement 1 Management has mandated that an internal e-mail facility must be available 24 hours per day, seven days per week. ■ Requirement 2 An employee left the company six months ago, and her mail- box was deleted. There is important information in the mailbox, and you are asked to recover it. ■ Requirement 3 Tailspin Toys’s chief information officer (CIO) requires evi- dence that both private and public store data can be restored in the event of a disaster. Also, he wants assurance that an individual public folder can be restored without restoring every folder in the group. Requirement 1 The first requirement involves implementing an internal e-mail facility that will be available 24 hours a day, seven days a week. 1. Your chief executive officer (CEO) knows that you can do online backups but that mailbox stores need to be dismounted in order to restore data. She is also con- vinced about the value of trial restores. Previously, you have used recovery stor- age groups to restore test your restore process, but this is not seen as a totally satisfactory solution as data cannot be restored to exactly the same mailbox store unless you dismount that mailbox store. What do you tell the CEO? 2. Your CIO wants to know how you intend to configure an Exchange server in a dif- ferent Active Directory forest when Tailspin Toys has only one forest. He also wants to know whether this server will be physically connected to the Tailspin Toys network. What do you tell him? Requirement 2 The second requirement involves recovering important information from a deleted mailbox. 1. You need to recover a mailbox that was deleted six months ago. What information do you need to obtain about that mailbox? Chapter 12 Backup and Restore 12-47 2. What tool can you use to edit the properties of the configuration container on your recovery server in Active Directory? Requirement 3 The third requirement involves proving that both private and public store data can be restored in the event of a disaster. 1. Your CIO requires proof that you can restore both public and private stores from backup. What proof can you give him? 2. Your CIO wants reassurance that you can restore a specified public folder in a public store without replacing the information in all the other public folders. What do you tell him? Troubleshooting Lab In this lab, you configure Server02 so that it can act as a recovery server for your Tail- spin Toys Exchange Server 2003 organization. Server02 will be promoted to the first domain controller in the contoso.com forest. You must match all the following names used by your recovery server to those used by your original Exchange server (Server01): ■ Organization name ■ Administrative group name ■ Storage group name ■ Logical database name Before proceeding with this lab, you must meet the system requirements outlined in the “Before You Begin” section at the beginning of this chapter. [...]... your Exchange Server 2003 servers ■ Review the logs generated by Event Viewer, the Performance console, virtual servers, and your antivirus product ■ Check the available disk space on volumes that store Exchange Server 2003 logs and databases ■ Monitor the required services for Exchange Server 2003 and Windows Server 2003 ■ Use the Windows Performance console to monitor Windows Server 2003 server and Exchange. .. Windows Server 2003 and Exchange Server 2003 provide utilities, such as Event Viewer, System Monitor, and Exchange System Manager, that monitor and analyze server components and Exchange Server 2003 server performance Maintenance tasks that you should perform on a daily basis include the following: ■ Monitor Event Viewer for error and warning events ■ Check connector status and Exchange Server 2003 server. .. in the chapter exercises ■ Exchange Server 2003, Enterprise Edition, should be installed on both servers Server0 2 should be configured as a recovery server for Server0 1 Server0 2 was configured as a recovery server in Chapter 12, “Backup and Restore.” Lesson 1 Performing Daily Exchange Server 2003 Monitoring and Maintenance 13-3 Lesson 1: Performing Daily Exchange Server 2003 Monitoring and Maintenance... between your Exchange Server 2003 servers, then you should review your DNS settings You can use the DNS Management console to ensure that address records exist for your domain controllers and global catalog servers, and that Host (A) and Mail Exchanger (MX) records exist for your Exchange Server 2003 servers The Internet Information Services (IIS) service provides access to Exchange Server 2003 servers... Service A Windows Server 2003 service that enables backup software (such as Windows 2003 Backup) to create a snapshot of Exchange Server 2003 data at a specific point in time and back up from that snapshot recovery server An Exchange Server 2003 server in a different forest from your Exchange Server 2003 organization A recovery server enables you to recover a deleted mailbox after its retention time has expired,... counters daily to determine when an Exchange virtual server must be restarted due to memory fragmentation When the Microsoft Exchange Information Store (IS) service logs Event ID 95 82, this can indicate that memory has become excessively fragmented Lesson 1 Performing Daily Exchange Server 2003 Monitoring and Maintenance 13-7 Exchange Store Statistics Exchange Server 2003 servers need free disk space to... Scheduled Exchange Server 2003 Monitoring and Maintenance 13-20 ■ Lesson 3: Performing On-Demand Exchange Server 2003 Monitoring and Maintenance 13-35 13-1 13-2 Chapter 13 Monitoring Microsoft Exchange Server 2003 Before You Begin To perform the exercises in this chapter, you need the following hardware and software: ■ Two Windows Server 2003, ... Performance console to monitor Windows Server 2003 server and Exchange Server 2003 server performance ■ Use Cluster Administrator to monitor failovers 13-4 Chapter 13 Monitoring Microsoft Exchange Server 2003 ■ Use Active Directory Sites And Services to verify replication ■ Use Exchange System Manager to examine Exchange Server 2003 store statistics Checking Logs Much of the monitoring you perform... then refer to the Windows Server 2003 help files 16 Log on to Server0 1 using the same credentials and install Exchange Server 2003, Enterprise Edition Remember that this is a new forest and you need to run ForestPrep and DomainPrep The organization name should be the same as the Exchange Server 2003 organization on Server0 1 (TailSpinToys) Chapter 12 Backup and Restore 12- 49 17 Use the Active Directory... Reconfigure Server0 2 as a Recovery Server To reconfigure Server0 2 as a recovery server, perform the following steps: 1 On Server0 2, access the Control Panel and open Add Or Remove Programs 2 Select Microsoft Exchange, and then click Change/Remove 3 On the Microsoft Exchange Installation Welcome page, click Next 4 On the Component Selection page, click the left column of the Component box beside Microsoft Exchange, . Exchange Server 2003 data at a specific point in time and back up from that snapshot. recovery server An Exchange Server 2003 server in a different forest from your Exchange Server 2003 organization Windows Server 2003 and Exchange Server 2003 provide utilities, such as Event Viewer, System Monitor, and Exchange System Manager, that monitor and analyze server components and Exchange Server 2003. store Exchange Server 2003 logs and databases. ■ Monitor the required services for Exchange Server 2003 and Windows Server 2003. ■ Use the Windows Performance console to monitor Windows Server 2003

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