workbook highly recommended english for hotel and catering industry

workbook highly recommended english for hotel and catering industry tài liệu, giáo án, bài giảng , luận văn, luận án, đồ...

OXFORD

UNIVERSITY PRESS

Great Clarendon Street, Oxford 0x2 6DP

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Any websites referred to in this publication are in the public domain and their addresses are provided by Oxford University Press for information only Oxford University Press disclaims any responsibility for the content ISBN-13: 978 019 457465 5

& M.D.De Lossy), 33 (R.Burke), 36 (P.Seaward), 44 (V C L /C.Ryan),56 (D.Robb}

Contents

15 Jobs and workplaces 32

16 Explaining and instructing 34

Taking phone calls

1 Use the clues to find the missing word

You reserve this for your car (7,5)

A room for two people (6,4)

You can see check-in information here, (8,6)

It makes paper copies of information from your computer (7)

Another verb for book (7) You key in information on this (8) Receptionisfs phone callers with rooms (7)

People often pay by se seiieeee (6,4)

Hotel guests arrive here (9)

Mr SchmidtÈ roow is 502 (6)

Uniti Taking phone calls

2 Use each verb once to complete the

One moment,

name, please?

3 Underline the correct form

Could [/ I'd like have your name?

Could I/ I'd liketo make a

room reservation

Could I/ Pd like reserve a double

room for tomorrow night? Can I/ Td likehelp you?

Can I/ Fd likea cup of coffee

Could I/ Pd like reserve

a parking space?

Could I/ I'd like to book a room for tonight

CanI/ Vd likea double room

Could I/ Vd likespeak to the

manager, please?

bar menu desk TV CâT

cocktail e.cee satelÌite eo,

à la Cart€ 2-ss-ssse, information

disabled - =e x cloak - s -czrreerre

2 Lookat the picture and read the hotel information

Then underline true or false in sentences 1-8

HOTEL FEEIZ

The Hotel Feliz has 50 bedrooms with air-conditioning, Internet access, and satellite TV The 40-seat restaurant serves international cuisine The rooftop swimming pool opens in summer Shops and exchange bureau in the hotel lobby Disabled facilities throughout the hotel

2 There’s air-conditioning in the hotel true/false

3 There’s Internet access in all the bedrooms true/false

5 There are 40 seats in the restaurant true/false

7 There’s an exchange bureau true/false

8 There isn’t a swimming pool true/false

3 Use Is there?/Are there?, There is/There are to complete the dialogue about the Hotel Feliz

WOMAN: Hello, I’d Jike some information Are there | any disabled facilities in the hotel?

RECEPTIONIST: Ÿ&$, - 2 We have rooms with disabled facilities and 3 disabled facilities in

the bar and restaurant too

WOMAN: Good %a car park?

RECEPTIONIST: Ÿ&$, >a large car park Guests can reserve a parking space over the phone

WOMAN: And 8 disabled facilities in the pool?

RECEPTIONIS$T: Ÿ&§, 3,

WOMAN: That’s fine I'd like to book a room if that’s OK

4 Match phrases 1-10 with facilities a-j

Ina hotel, where would you .?

7 | | send yourdirty clothes g

9 [| sleep i

the swimming pool

the shops the bedroom the cloakroom

the restaurant

the laundry

the exchange bureau

the information desk the bar

the car park

5 Correct the mistakes in italics in the text about a

restaurant

EATING OUT

The restaurant is # 4/ 1 the top of a tower

GEE oman 2 Hong Kong, The tower has

are 150 Seats in the restaurant There are

,bxaenaiesoaol8GISO đ:C0CKHAI| CÓ Ô 1601260 ia 80A0 6, The restaurant has an a la carte carđ ” and serves international kitchen 8

There /s > ten waiters and waitresses

There is a parking 10 at the bottom of

Unit 2 Giving information 7

Taking room reservations

3 guest husband daughter wife

2 cases a you have a mobile phone number?

4 breakfast departure lunch dinner No.I

5 air-conditioning carpark restaurant reservation 3 scnstntenenemnees the hotel have a sauna?

6 Sunday September Wednesday Friday No.Ít

7 morning afternoon tonight evening Ả s the bar open at lunchtime?

Ye$.Ï1

8 voicemail email telephone arrive sa

5 de they want adjoining rooms?

4 Complete the hotel information with at, on, in, from to

® Š the evening, the restaurant is

open 7 6.00 Last orders are

e 13 July and August, the swimming Pool 1S open 14

Re your request for six double rooms in August

Pls cfm in writing with dates asap

6 Find seven more family members in the puzzle You can read some from

left to right (>), some from top to bottom (1), and some diagonally (A)

Taking restaurant bookings

1 Match the two ways of talking about the time

l Le] three fifteen

My name’s Steve I’m a chefina

busy restaurant in Manchester

It opens from Tuesday to Sunday

“| start work at rey a.m each day The restaurant opens at

p.m lt TT again at 7 p.m for

dinher anf'Eloses at midnight

| finish work at 1 o’clock in the

morning T©ê waiters and waitresseS Start work at 11 a.m

and finish at two in the morning le

a twenty past six

2 |_| eight thirty b five to five

3 [| twelve forty-five ¢ quarter past three

4 | | nine ten d twenty to three

5 | | one thirty-five e half past eight

8 [| two forty h_ twenty-five to two

Read the text Then make questions and responses from the prompts

A4

a

1 Where / Steve / work?

Where does Steve work?

10 Unit4 Taking restaurant bookings

3 Lookat Steve’s notes for June/July

Then complete sentences 1-8, writing

the dates in full

Thursday July 16 — home

Saturday July 18 — start at newjob

Moncay Jy 20 ~ opening night PARI EP EE Py Oy

1 Steve finishes work

4 Use the clues to find the missing

S I often / never go on Saturday night

2 He works very late

He always / rarely finishes before midnight

3 Guests always arrive by car

A 4 love coffee always / never have it for breakfa

J 5 Guests never / often book adjoining rooms

6 My brother lives in the US

I always/ rarely see him

The first day of the weekend (8)

The eleventh month (8)

Christmas Day is 25th (8)

The middle day of the week (9)

A spring month in Europe (5)

The month between June and August (4)

The day after Monday (7)

The day before Friday (8)

The weekend starts ôn night! (6)

9 The bar isn’t busy It often/ never closes early

The only month beginning with the letter O (7)

New Year`s Day is Lst (7)

I vreen drink alcohol

We often go to Spain for a laydolq

The new bar sperio on SatUTỞAV 0 2 2 eerievi.enrrree

The restaurant is luƒy! dekoob tonight

The tuscmoer wants a table by the window

They reves dinner from 7.00 to 10.00

We have a fellacnacion for tonight

My mayfil live in Turkey

d like to make a table noifservare, please

Unit 4 Taking restaurant bookings 11

Giving polite explanations

1 Match the phrases to make polite explanations

1 Lzj Pm afraid we don’t have anything left for a in the car park

3 [| Unfortunately, we’re fully booked at ¢ closes at eight

4 | | I’m sorry, there aren’t any parking spaces d full tonight

5 L | I’m afraid we only have a bathroom e the weekend

7 L] I'm afraid the swimming pool g the Christmas week

8 L] I'm afraid there aren't any twin rooms left h on Mondays

2 Match the requests with the pictures Then write an appropriate response to the requests

a [1] Room 301, please ++ b [| I'd like to go for a swim closes m m ° [| Could Ibook a double room for tonjght? 2 ĐT su HH HH ghen

d | | CanlspeaktoNadinein reservations, please? € | I'd like a parking space, please = | Seo Ree Ness

| Do you have a table for 9.30?

Could I speak to the manager? ina meeting

no answer

closes at 10 p.m

1 Lm sorry, there’s no answer from 30] 4 Tsou ttt tvs tt tw 3 Rewrite the verbs in the short form ì lam TH 6 yOU are not 1] wecannot

2 Wweat€ 7 herels 12 Icannot

3 shelS se 8 therels 13 they do not

4 theyare 9 there isnot 14 he doesnot

5 bejsnot 10 there are not 15 we do not_

12 | Unit5 Giving polite explanations

4 Complete the sentences using the positive or

negative short forms of the verbs in brackets 5 Read the email confirming a customer’s hotel reservation Then put the sentences in the correct order

L1 i a (be) Friday today It’s Saturday || ce Edt lew Insert Format Tools Actions Help

2 She (do) work on Sundays |

Dear Mr Ri

She works Monday to Saturday ear asso

3 Jmafữaidwe (do) have any rooms left 8 a Ihave reserved a parking space in the car

park for you,

for tonight

5 The manager (be) in his office reservation for a double room for

oo TT : three nights from 2nd March

He’s on holiday this week

6 Heres your key You (be) in room 354 d [1 | Thank you very much for your email

weekend We're full on Saturday and Sunday Oriental Palace

8 mi sorry, there (be) any adjoining f L] and booked a table for two in the restaurant

for 7.30 as requested

rooms left

Best regards Lucy Tan Reservations

xi

6 Complete the crossword using the clues below

n 1 Your phone on the move? (6, 5)

R : - 3 The meal in the middle of the day (5)

L C 5 Can’tin formal, written English (6, 2)

7 6 The opposite of refuse (6)

°U 7 Saturday and Sunday (7)

9 Aroom for one (6, 4)

SẠ 10 Respond to a question (6)

7 12 lm afraid we're JLll We don) hawe

R left for tonight (8)

°s

DOWN

A 2 Say notoa request (6)

4 When you aren't open yoTe (6)

"B 6 The children are in the

your reservation (6)

Unit5 Giving polite explanations 13

Complete the jumbled dialogue with my, your, his, her, our, or their

a_ Yes, we have ⁄Ø17Ẻ reservation, Mr Vassili Please complete this

registration card Could I have * passport?

b The fourth floor, OK

Thank you We'd like to have dinner in the restaurant this evening

Mỹy wf€ is meefing 3 sister here

c Certainly Carlos, please help Mr and Mrs Vassili wjth %]uggage 5 room number is 436

d That’s right, sir A parking space is reserved for three days The car park attendant can heÌp you 6 name’s Michael And here’s 7 key card Š room number

is 436, It’s on the fourth floor

e Good evening My name’s Stavros Vassili

You hbave a reservation for a double room for me and 9 wife

f Here itis [also made a reservation for a parking space for

g Yes, please A table for three

Can we have heÌp with 1) luggage?

h Can I reserve you a table?

Now put the sentences in the dialogue in the correct order

te] 2[ ]3[ ]+[ ] 5s] «LJ 7LJ ef]

14 Unit6 Receiving guests

4 Complete the flow chart of the

KHÔI SẺ - số 8 helps the

guest with his luggage

5 Lookat the picture Then read the sentences and underline true or false

GROUND FLOOR

1 The shop is opposite the exchange bureau true/false He

2 The bar is next to the restaurant true/false =

3 The cafe is in the business centre true/false

4 The fitness centre is opposite the restaurant _ true/false 5

5 The information desk is behind reception true/false e 8

7 The lifts are next to the shop true/false Rove r

8 The cloakroom is next to the lounge true/false

9 The hair salon is in the fitness centre, true/false

10 The swimming pool is on the ground floor true/false

6 Find ten more check-in phrases in the puzzle

You can read some from left to right (3), some

from top to bottom (J), and some diagonally (Z)

fa Serving inthe bar

1 Underline the correct form

Would you like/ Shall Tice and lemon?

Can J have/ Would you like two large beers, please?

Could I/ Shall J charge this to your room?

Can I have / Would you like your key card, please?

Would you like! Could we have sparkling or still mineral water?

Shall I / Could I havea dry white wine and a Margarita?

Could I have / Would you like draught or bottled beer?

Can we haye/ Shall Tour drinks in the garden?

2 Match offers 1-8 with requests a—h,

| d) What can] get you? a A large one, please

2 [| Can [ have a large whisky, please b Sparkling or still?

3 | | Would you like large or small? c Here itis

4 [| Could [ have your room number? d Aglass of red wine, please

5 L] Shall I charge this to your room? e Would you like ice?

6 || Would you like ice and lemon? f No, thanks PU pay cash

Some adjectives can be used more than once

i dry still sweet medium dry

bottled double draught dry 2 soda tonic cocktail ginger ale

L WINE IY oc contin” einen 6 orange juice bacardi mineral water coke

7 Guinness Budweiser Margarita San Miguel

Pa 8 sparkling large small double

4 WAL€T Q seen

5 Complete the dialogues using the picture prompts

BAR STAFF: What can] get you?

customer: One large beer, and a vodka and tonic) please

BAR STAFE: Would you Ìike in the vodka?

CUSTOMRR: Yes, please How much is that?

BAR STAFE: 3 euros, please

CUSTOMER: 4, please

BAR STAFF: Would you like 52

CUSTOMER: Dry, please

BAR STAFF: And would you like 6; Tee

CUSTOMER: A large one, please How much is that? oe ̀4

BAR STAFP;: What would you like to drink?

CUSTOMER: 8, please

BAR STAFF: WOould you like 9? Â #-— 3

CUSTOMER: Still, please Mineral “Mineral

BAR STAFE! Ánd 10? \ W als Wate

CUSTOMER: Justa single, please How much is that?

BAR §TAFE: 1) euros, please

6 Use the clues to find the missing drink

Ò 3 A fruit drink (6,5)

4 The spirit in a Margarita (7)

T 5 San Miguel Is a type oÊ ()

B 6 Acolourless spirit (5)

G 8 Drinkit dry, medium dry, or sweet (5,4)

WwW 9 Alemon soft drink (8)

L 10 Ginand (5)

LL A fortified wine from Spain (6)

5 + 12 A spirit from the Caribbean (3)

R

12

Next, garnish with a slice of lime

Then fill the glass with cola

First, fll a highball glass with ice

m Finally, serve with a straw

m Next, add the juice of half'a lime and stir well

3 Underline the correct verb 4 Matcha phrase from each column to make

cocktail ingredients

1 Mix/ Squeeze the liquids with a bar spoon

2 Stir/ Squeeze some fresh lemon juice Lz] a dash a of caster sugar

3 Shake/ Strain the liquid into a glass 2 [| the juice of b of sweet vermouth

4 Fill/ Shake the cocktail shaker with crushed ice 3 L] a slice c aglass with ice

5 Add/ Serve 1% measures of tequila '

6 Squeeze! Pour the cocktail into a glass

8 Strain/ Stirwitha bar spoon 6 [ *A of a measure f 1⁄2alemon

9 Shake/ Pour well to chill the liquids 7 [| three measuresof g of Angostura bitters

—_ cS Stir / Garnish with a cherry

18 Unit 8 Instructions

5 Read the ingredients and look 6 Complete the crossword using the clues below

3 measures light rum 6G 7C 8p

| measure lemon juice

| teaspoon caster sugar 9p

crushed ice slice of lemon

VA

MB -=-: Min ` "

ACROSS

7 Arum-based cocktail (4,5)

9 FinalÌy, stir with a seuccee cctccentesseesset (3,5)

10 Whisky, vermouth, and bitters make a (9)

11 The liquid of a small green citrus fruit (4, 5) DOWN

1 You serve a cocktail in this (5)

2 A popular US cocktail (9)

3 Flirsttak€ a căn secesseeessecerreessesssessee (8,6)

5 A popular tequila cocktail (9)

1 Make words from the letters in Name the food items and add Breakfast menu

italics to complete the menu them to one of the menus _

Some items are on two menus \|€] CrO S1 —=

va red nonio? tart

HH2 HE errreersreee Df eee cece cee tenets nee tne ete ete

ve kucd’s4 liver paté Se

3 Find five more mistakes and correct them

Tick (/) the correct sentences

Would you like to order #heaperitif? cet an

I'd like a Daiquiri, please

Would you like to see the dessert menu?

Td like an egg sandwich and the pot of tea, please

II have hal£ the bottÌe of Merlot,please

Would you like a double or a twin room?

Unit9 Taking a food order

4 Label the words: C for countable nouns, U for uncountable nouns,

and C/U for nouns that can be both

water double whisky starter coffee

toast money

fish milk luggage bottle of water ice taxi

time parking space help

5 Make questions and answers using a/an or some

Just glass / Chablis

Would you / aperitif?

Yes / gin and tonic

Can I] / change / money here?

Yes There's / exchange bureau / lobby

Could we / mineral water?

Would you / large bottle / small bottle?

Could I/ sandwich / orange juice?

Would you / ice / your orange juice?

Could you / call / taxi?

Certainly Would you/help/luggage?

Put the sentences in the dialogue in the correct order

WAITER: Here’s your table Can I take your coats?

MAN: Yes I’d like a whisky sour and my wife would like a vodka and tonic

WAITER: Brezina Table for two at 8 o'clock

Come this way and I'll show you to your table

MAN: Thank you

MAN: Thank you

WAITER: Whisky sour, vodka and tonic Fine

And the soup of the day is French onion

MAN: Good evening We booked a table for two

The name is Brezina

puzzle You can read some from left to ILRXICRXER

and some diagonally (A)

PRXABOLKXV CXHSMXULKZ

HÌFE LLLETSTE

AIPAAXODXIN LISNMUXARWI IjJ X BEEFAS X

BJE COX JRXIM

Desserts and cheese

8 L] French apple h sorbet

2 Read the sentences and underline true or false

2 Roquefort is a blue cheese from Italy true/false

3 Manchego is a soft cheese from Spain true/false

4 Dolcelatte is a soft blue cheese from Italy true/false

6 Danish blue isa hard cheese from Denmark true/false

7 Gruyére is a hard cheese from France true/false

8 Mozzarella is a soft cheese from Italy true/false

9 Camembert and Brie are soft cheeses from France true/false

10 Parmesan is a soft cheese from Italy true/false

3 Label the countries 1-10 on the map of the world

4 Complete the table of countries, nationalities,

MAN: Doyouhave ANY aon 1C@ Cream?

Brazil Brazilian Portuguese MAN: Pd DIKE ieee 2 chocolate and vanilla, Britain please What about you, Kate?

WOMAN: DO you have 3 fresh fruit salad?

Germany Would you )ike 5 fresh fruit

Japan WOMAN: That would be nice Thank you

Morocco Arabic STAFF: ÂWouldyoulike 6 more wine?

STAPF: (OK.Wouldyou like 7 coffee after

The United States American MAN:_ Idontwan 8, thanks Kate?

WOMAN: An espresso, please

6 Use the clues to find the missing dessert

3 Ahard Spanish cheese (8)

4 The flavour of white ice cream (7)

6 A popular American/British dessert (5,3)

7 Asoft cheese from France (9)

9 Fresh fruit dessert (5,5)

10 A good dessert fora hot day (3,5) 5 R

Talking about wine

1 Match adjectives 1-8 with their opposites a—h

Put the words in the correct order

Italian / light / wine / Frascati / is /a/ white

Unit11 Talking about wine

3 Complete the table with the comparative forms of the adjectives ~~

Compare the different wines using -er than, more

than, and not 4s as

1 French Merlot / expensive / Chilean Merlot

5 Answer the questions using the map 1 Where does port come from?

2 A restaurant’s wine selection (4, 4)

4 This wine tastes bad Perhaps it’s

with information about it (5)

10 You serve red wine af

temperature (4)

Dealing with requests

1 Use Could I/ Could we to make requests from the pictures

Then underline the correct form in the response

] GUEST:

2 GUEST; Hung gen suy

STAFF: Certainly I'll bring you one/ some

5 Some cheese would be nice

26 Unit12 Dealing with requests

6 Myknife is dirty

3 Put the sentences in the telephone dialogue in the correct order

a RECEPTION: I'll ask housekeeping to get you some more

⁄

b [| GUEST: We'd like a bottle of mineral water, two glasses, and a selection of

vegetarian sandwiches Thank you very much

c L] RECEPTION: In304?Tm very sorry Vll speak to them straightaway

d [ GUBST: Thank you One last thing Can [ order drinks and sandwiches from you?

€ RECEPTION: Reception Howcan I help you?

f a GUEST: OK, PU wait for housekeeping before I take a shower

Also, I’m sorry to complain but the people in 304 are very noisy

j [ GUEST: Hello Jes Mrs Beneto in room 303 Can we have some more soap

and shower gel, please?

You can read some from left to right (>), some

THE CUSTOMER CARE CODE from top to bottom (4), and some diagonally (A)

XRIXTOELEXSA

m AlWaysw.€.l.co.mel LIXSCNXMRHN

customers with a smile XKAXIZIEXOLX

u A S @ 2 the phone quickly GO sWATER)I MX B

m Apo o i e5 for any delay in TRAEXUNTXEEE

answering the phone XALUGGAGEWOX

m Always be p ( t and EXTIXMINCOXP

f ¡ n y5 NJXLROXKAREX

m se the customer's n m °when XADOUNOUXKS$S

you talk to them DXFBREADLXAT

m Take spe Ì |” care of people ONNXMYAIXOGE

m Bep t e t8and h L ful

m Don’t keep people w i ing! long

Oca een 11 at waiting guests

Unit12 Dealing with requests

1&2 Describing dishes

1 Match the food with the ingredients

thin slices of white bread, raspberries, and sugar chilli, tomatoes, garlic, basil, pine nuts, and pasta

egg whites, and icing sugar

tarragon, shallots, vinegar, dry white wine, egg yolks, butter, and saJt and pepper

layers of rice, onions, mushrooms, salmon,

and hard-boiled eggs in puff pastry egg yolks, lemon juice, butter, and salt and pepper half a Jobster, king prawns, scallops, and mussels

1 What is ice cream made from?

* cream/eggs/sugar

It’s made from cream, eggs, and sugar

Answer the questions using the prompts

6 What vegetables does the vegetarian bake contain?

e aubergines/tomatoes/onions/broccoli/mushrooms

2 What does a continental breakfast consist of? 7 What are pancakes made from?

e fruit juice/croissant or bread/jam/butter/coffee e eggs/milk/flour

3 What does the mixed seafood dish contain? 8 What does the chef’s salad consist of?

e lobster/prawns/scallops/mussels e green salad/tuna/olives/tomatoes

4 What does a Margarita consist of? 9 What’s the salad dressing made from?

e tequila/triple sec/Jume and lemon juice/ice ® olive oil/wine vinegar/mustard

5 What is summer pudding made from? 10 What does the penne arrabiata consist of?

e bread strips/raspberries/sugar * pasta/chilli/tomatoes/garlic/basil/pine nuts

1} Remove the crusts from some thin slices of white bread

The crusts are removed from some thin slices of white bread

Put some of the bread strips around a pudding bow}

Stew the raspberries in the sugar for a few minutes

Cover the fruit with more bread strips

Pour over the remaining juice

A clean tablecloth is put on the table

Puta clean tablecloth on the table

A good light sauce for fish (11)

This fish dish is usually served as a starter (6,6) Another piece of cutlery for eating fish (4,5)

A popular royal shellfish for starters and main

courses (4,5)

A sauce often served with cod (6)

iy Dealing with complaints

1 Match the pictures with

Unit14 Dealing with complaints

2 Complete the complaints with the best answer

Ì

10

You've given us the WrOng yooms We asked for adjoining doubles

a bad b right c wrong d good Sorry, this bread is really

a stale b fresh ¢ good d flat This is room 409 Our bathroom is absolutely ‘

a unmade b filthy ¢ dirty d dusty These vegetables are realÌy They have no taste at all

Excuse me I can't eat this soup —it’S t00 won l

a warm b tasteless c salty d flat Are you the reception manager? One oÍ your stafÍ was Very

a tasteless b tough ¢ cold d stale

uy room is Very because of the street traffic, We can’t sle

a full b dirty ¢ hot d noisy

This wine tastes I think it’s corked

a vinegary b saly c tasteless d flat

3 Match responses a—j with the complaints in exercise 2

[3] I’m very sorry I'll speak to housekeeping straight away

L] I’m sorry I'll speak to the wine waiter who will replace it for you

I'm sorry Can J get you a salad instead?

I'm sorry Pll change them straightaway

TH ask maintenance to sort it out for you immediately

I’m sorry Would you like to choose another soup?

I'm sorry ’ll get you some fresh bread

I can move you toa room at the back of the hotel

I do apologize I'll speak to the person concerned

('m sorry Pl speak to the chef Would you like something else?

4& Complete the sentences with the verbs in the 5 Complete the letter with the verbs in the

Past Simple tense Past Simple tense

1 They ordered (order) a bottle of red wine give receive notbe notwant

champagne take arrive make complain

3 Thewaiter (take) their order

5 The restaurant manager speak) to the

he manager ook] i

6 The manager (look into) the complaint When we 2 on Saturday afternoon,

7 The receptionist (smile) at receptionist 4 us the wrong room

the new guests without a balcony or shower She 5

to change the room for us but | insisted

To 6 a table for dinner when

at 8 p.m SLTSE WOKEN, rsesttes asses nsec 9 our order and we then waited

11 They (meet) their friends after work another thirty minutes for our food The food was not good

watery and overcooked l 1Ì to the waiter

who was unsympathetic

| remain an unhappy customer

5 Champagne with no sparkle (4)

tý 8 Another word for loud (5)

1 Look at the pictures Then complete the

sentences with jobs, and responsible to or

‘ey Jobs and workplaces

Leon hotel manager

reception manager housekeeper head chef

cashier receptionists reservations — porters cleaners room sous pastry chefde commis kitcher

(3) clerks (2) (3) attendants chef chef partie chefs (3) porters (

4 She is responsible to S22 the hotel 12 foi cence nae REC EET

office staff housekeeping staff

6 They area cashier, three 10 They are

2 Match the jobs with the responsibilities

reception manager a

| restaurant manager b [| housekeeper c

money and bills

preparing vegetables cleaning rooms and making beds