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Theme 1: Banking and Finance balance / 'bæləns / 1. [countable] the amount of money that you have in your bank account My bank balance isn't very healthy. 2. [countable] the balance of a debt is the amount of money that you still owe after you have paid some of it The balance is due at the end of the month. bureau de change noun / bjʊərəʊ də'ʆɒndʒ / plural a shop where you can change foreign money checking account [countable] a bank account that you can take money out of at any time, and for which you are given checks to use to pay for things savings account noun [countable] a bank account in which you keep money that you want to save for a period of time, and which pays you interest on the money you have in it debit card noun [countable] a plastic card with your signature on that you can use to pay for things. The money is taken directly from your bank account credit card noun [countable] a small plastic card that you use to buy goods or services and pay for them later We accept all major credit cards. denomination noun / dɪnɒmɪ'neɪʆən / [countable] the value shown on a coin, paper money, or a stamp deposit noun / dɪ'pɒzɪt / [countable] 1. a part of the cost of something you are buying that you pay some time before you pay the rest of it • a deposit of/ put down a deposit (on something) A deposit of 10% is required. We put down a deposit on a house last week. We ask for one month's rent in advance, plus a deposit of $500. 2. an amount of money that is paid into a bank account ᅳ opposite withdrawal • deposit into I'd like to make a deposit (=pay some money) into my savings account. 1 ceiling noun / 'siːlɪŋ / [countable] the largest number or amount of something that is officially allowed • ceiling of • impose/set/put a ceiling (on something) • raise/lower the ceiling (on something) a public spending ceiling of £240 billion The government imposed a ceiling on imports of foreign cars. direct debit noun [uncountable and countable] an instruction you give your bank to pay money directly out of your account regularly to a particular person or organization interest rate noun [countable] the percentage amount charged by a bank etc when you borrow money or paid to you by a bank when you keep money in an account there loan noun / ləʊn / [countable] an amount of money that you borrow from a bank etc • a loan of a loan of £60,000 I had to take out a loan to buy my car. It'll be years before we've paid off the loan. The organization was allowed to make loans to private businesses. An interest-free loan fund is available for students who find themselves in unforeseen financial difficulty. They were unable to keep up with their loan repayments. mortgage noun / 'mɔːgɪdʒ/ [countable] a legal arrangement by which you borrow money from a bank or similar organization in order to buy a house, and pay back the money over a period of years They've taken out a 30 year mortgage (=they will pay for their house over a period of 30 years). We decided to use Fred's redundancy money to pay off the mortgage. Mortgage rates are set to rise again in the spring. She was having trouble meeting her mortgage payments. mortgage verb [transitive] if you mortgage your home, land, or property, you borrow money, usually from a bank, and if you cannot pay back the money within a particular period of time, the bank has the right to sell your property in order to get the money you owe it We mortgaged our house to start Paul's business. overdraft noun / 'əʊvədrɑːft / [countable] the amount of money you owe to a bank when you have spent more money than you had in your account a £250 overdraft 2 payee noun / peɪ 'iː / [countable] the person or organization to whom money, especially a check, must be paid remittance noun / rɪ'mɪtəns / 1. [countable] formal an amount of money that you send to pay for something 2. [uncountable] when you send money • on remittance of something We will forward the goods on remittance of £10. standing order noun [uncountable and countable] an arrangement by which a bank pays a fixed amount of money from your account every month, year etc ᅳ see also direct debit statement noun / 'steɪtmənt / [countable] a record showing amounts of money paid, received, owed etc I haven't received my bank statement for last month yet. transfer verb / træns 'fɜː/ [transitive] to move money from one account or institution to another • transfer something (from something) to something I'd like to transfer $500 to my checking account. traveler’s check an internationally accepted check for a sum in a particular currency that can be exchanged elsewhere for local currency or for goods and is usually guaranteed against loss or theft. recognize verb /'rekəgnaɪz/[transitive] [not in progressive] to know who someone is or what something is, because you have seen, heard, experienced, or learned about them in the past I didn't recognize you in your uniform. It was malaria, but Dr Lee hadn't recognized the symptoms. realize verb /'rɪəlaɪz/ to know and understand something, or suddenly begin to understand it • realize (that) • realize who/what/how etc I suddenly realized that the boy was crying. I'm sorry, I didn't realize who you were. at somebody's convenience =at a time that is best and easiest for someone These meals can be prepared in advance, and served at your convenience. for somebody's convenience For your convenience, the bank is open until 7 p.m. authorize verb /'ɔːθəraɪz /[transitive] to give official permission for something 3 • authorize somebody to do something The city council authorized staff to purchase a new computer system. p.a. = per annum a salary of $40,000 per annum retain verb / rɪ 'teɪn / [transitive] to keep something or continue to have something You have the right to retain possession of the goods. The state wants to retain control of food imports. collective adjective / kə'lektɪv / [only before noun] shared or made by every member of a group or society a collective decision made by all board members our collective responsibility for the environment affective adjective / ə 'fektɪv / (medical) relating to or having an effect on the emotions affective disorders terminate verb / 'tɜːmɪneɪt / = end The court ruled that the contract must be terminated. effective adjective / ɪ'fektɪv / 1. successful, and working in the way that was intended the most effective ways of reducing inner city congestion 2. [no comparative, not before noun] if a law, agreement, or system becomes effective, it officially starts • effective from The cut in interest rates is effective from Monday. 4 Theme 2: Marketing advertising / 'ædvətaɪzɪŋ / [uncountable] the activity or business of advertising things on television, in newspapers etc • television/radio/newspaper advertising • advertising campaign/strategy Both candidates are spending millions on television advertising. the advertising slogan 'Come alive with Pepsi' advertisement noun / əd 'vɜːtɪsmənt / [countable] • advertisement for The Sunday papers are full of advertisements for cars. They put an advertisement in The Morning News, offering a high salary for the right person. The organizers of the concert had taken out a full page advertisement in The New York Times. brand noun / brænd / [countable] a type of product made by a particular company, that has a particular name or design • brand of What brand of detergent do you use? distribute verb / dɪ 'strɪbjuːt / [transitive] 1. to share things among a group of people, especially in a planned way • distribute something among/to somebody Clothes and blankets have been distributed among the refugees. a man distributing leaflets to passers-by 2. to supply goods to shops and companies so that they can sell them Milk is distributed to the local shops by Herald's Dairies. innovation noun / ɪnə'veɪʆən / [ Countable and Uncountable ] a new idea, method, or invention • innovation in recent innovations in English teaching We must encourage innovation if the company is to remain competitive. Many people feel bewildered by the speed of. technological innovation. objective noun / əb 'dʒektɪv / [countable] = goal He vowed to achieve certain objectives before the end of his presidency. The degree program has two main objectives. Managers should set specific performance objectives for their teams. The main objective was to improve children's knowledge of geography. 5 profit noun / 'prɒfɪt / [uncountable and countable] money that you gain by selling things or doing business, after your costs have been paid ᅳ opposite: loss Our daily profit is usually around $500. They sold their house at a healthy profit. Few independent movies turn a profit. The property company made a huge profit on the deal. Profits are up by a third. Marston’s profits rose last year to $17 million. The group’s pre-tax profits slumped to £25.5m. promote verb / prə'məʊt / [transitive] 1. ▶ENCOURAGE◀ a meeting to promote trade between Taiwan and the U.K. 2. ▶BETTER JOB◀ • promote somebody to something Helen was promoted to senior manager. 3. To help sell a new product, film etc by offering it at a reduced price or by advertising it She's in London to promote her new book. purchase verb / 'pɜːtʆəs / [transitive] = buy something You can purchase insurance on-line. Where did you purchase the car? Tickets may be purchased in advance from the box office. purchase noun [uncountable and countable] formal something you buy, or the act of buying it • day/date/time of purchase She paid for her purchases and left. This product should be consumed on the day of purchase. I enclose my receipt as proof of purchase. resource noun / rɪ 'zɔːs / 1 ▶LAND/OIL/COAL ETC◀ Canada's vast mineral resources a country which is rich in natural resources 2 ▶MONEY/PROPERTY ETC◀ all the money, property, skills etc that you have available to use when you need them She had no financial resources. pool your resources (=put together all the resources that each of you can provide) 6 revenue noun / 'revənjuː/ money that a business or organization receives over a period of time, especially from selling goods or services Strikes have cost £20 million in lost revenues. an increase in tax revenues of 8.4% revise verb / rɪ'vaɪz / [transitive] to change something because of new information or ideas The college has revised its plans because of local objections. We have revised our estimates of population growth. deadline noun / 'dedlaɪn / [countable] a date or time by which you have to do or complete something • deadline for something/ deadline of something • meet/miss a deadline • set/impose a deadline • tight/strict deadline (=a deadline that is difficult) The deadline for applications is May 27th. It has to be in before the deadline of July 1st. working under pressure to meet a deadline They've set a deadline of Nov 5. submit verb / səb'mɪt / to give a plan, piece of writing etc to someone in authority for them to consider or approve submit an application/claim/proposal etc All applications must be submitted by Monday submission noun / səb'mɪʆən / in-house adjective, adverb working within a company or organization We have an in-house training unit. caring adjective / 'keərɪŋ / thinking about what other people need or want and trying to help them a warm and caring man a caring attitude The school aims to educate children in a caring environment. focus verb / 'fəʊkəs / to give special attention to one particular person or thing • focus on something; focus your attention/mind/efforts on something He felt he needed to focus more on his career. She tried to focus her mind on her work. We need to focus public attention on this issue. 7 Theme 3: Hospitality hospitality noun / hɒspɪ'tæləti / [uncountable] 1. friendly behavior towards visitors Thanks for your hospitality over the past few weeks. 2. services such as food and drink that an organization provides for guests at a special event Improving customer service is complex and fundamental to all sectors of the hospitality industry. bartender / 'bɑːtendə/ someone who makes, pours, and serves drinks in a bar or restaurant beverage noun / 'bevərɪdʒ / [countable] a hot or cold drink alcoholic beverages catering noun / 'keɪtərɪŋ / [uncountable] the activity of providing and serving food and drinks at parties, meetings etc for money Who did the catering? catering business/service etc cater verb / 'keɪtə/ [intransitive and transitive] to provide and serve food and drinks at a party, meeting etc, usually as a business • cater for This is the biggest event we've ever catered for. The hostel caters for single people who are unable to find affordable accommodation. cocktail lounge noun a public room in a hotel, restaurant etc, where you can buy alcoholic drinks complimentary adjective / kɒmplɪ'mentəri / given free to people There was a complimentary bottle of champagne in the hotel room. I've got some complimentary tickets for the theatre tonight. hygiene noun / 'haɪdʒiːn / [uncountable] the practice of keeping yourself and the things around you clean in order to prevent diseases • good/poor/proper hygiene the importance of personal hygiene a food hygiene training course The restaurant had been shut down following complaints of poor hygiene. 8 front desk noun [uncountable] the desk where visitors go when they arrive at a hotel or organization housekeeper noun / 'haʊs kiːpə / [countable] someone who is employed to manage the cleaning, cooking etc in a house or hotel landlord noun / 'lændlɔːd / [countable] a man who rents a room, building, or piece of land to someone premise noun / 'premɪs / premises [plural] the buildings and land that a shop, restaurant, company etc uses • off the premises; on the premises Schools may earn extra money by renting out their premises. The manager escorted him off the premises. The wonderful desserts are made on the premises. reservation noun / rezə 'veɪʆən / [countable] = booking Customers are advised to make seat reservations well in advance. Groups of ten or more should make advance reservations. Many newcomers were upset that they would be unable to camp there after having made reservations months in advance. reserve verb / rɪ 'zɜːv / [transitive] = book • reserve something for somebody/something I'd like to reserve a table for two. Do you have to reserve tickets in advance? seasonal adjective / 'siːzənəl / [usually before noun] happening, expected, or needed during a particular season seasonal workers/employment etc seasonal jobs in the tourist industry take advantage of something (to do something) to use a particular situation to do or get what you want I took advantage of the good weather to paint the shed. You'll want to take full advantage of the beachfront clubs. pick verb / pɪk / [transitive] choose a person or thing because they are the best or most suitable • pick somebody/something for something • pick somebody/something as something • pick somebody to do something Students have to pick three courses from a list of 15. I I wasn't picked for the hockey team. 9 The hotel was picked as the best small hotel in the area. He was picked to run in the 100 meters. minor noun [countable] someone who is below the age at which they become legally responsible for their actions This film contains material unsuitable for minors. tolerate verb / 'tɒləreɪt / [transitive] 1. to allow people to do, say, or believe something without criticizing or punishing them Drug dealers will not be tolerated in this community. 2. = stand, bear I told him I wasn't going to tolerate his drinking any longer. For years the workers have had to tolerate low wages and terrible working conditions. license noun /'laɪsəns/ [countable] an official document giving you permission to own or do something for a period of time The dealers applied for an export license. He was arrested for driving without a license. The Tennessee Valley Authority applied for a license to operate the facility. I forgot to renew my driving license. licensed adjective / 'laɪsənst / having a license to sell alcoholic drinks a licensed restaurant accidental adjective / æksɪ'dentl / happening without being planned or intended opposite: deliberate Buy an insurance policy that covers accidental damage comply verb / kəm 'plaɪ / to do what you have to do or are asked to do • comply with Failure to comply with the regulations will result in prosecution. Companies must comply with European employment laws. The gas stations that fail to comply with the law will be fined. 10 [...]... executive noun / ɪg 'zekjʊtɪv / [countable] a manager in an organization or company who helps make important decisions a marketing executive top executives on high salaries flex-time /'flekstaɪm/ American English [uncountable] a system in which people work a particular number of hours each week or month, but can change the times at which they start and finish each day The group members used flex-time... not satisfied with the goods or services that you have paid for They refused to give me a refund Return your purchase within 14 days for a full refund You should go down there and demand a refund 13 tax refund: money that you get back from the government when it has taken too much money in taxes from your salary be out of stock/in stock = be unavailable or available in a particular shop) I'm sorry, . back the money over a period of years They've taken out a 30 year mortgage (=they will pay for their house over a period of 30 years). We decided to use Fred's redundancy money to. until 7 p.m. authorize verb /'ɔːθəraɪz /[transitive] to give official permission for something 3 • authorize somebody to do something The city council authorized staff to purchase a new computer. Countable and Uncountable ] a new idea, method, or invention • innovation in recent innovations in English teaching We must encourage innovation if the company is to remain competitive. Many