MCT USE ONLY. STUDENT USE PROHIBITED Planning Social Computing 8-19 What Are My Site Web Sites? Key Points Organizations provide users with their own personal sites by using My Site Web sites, which enable users to share information about themselves and their work. My Site Web sites provide a rich set of social networking and collaboration features that encourage users to publicize their areas of expertise, the projects that they are working on, and the relationships that they have with colleagues. Sharing this type of information encourages collaboration, builds and promotes expertise, and makes it easier for people to find relevant content. Understandably, people have concerns about the privacy of the information that they share. To help alleviate these concerns, you can plan for administrators to set policies to protect privacy. My Site Web sites include the following: • A profile for each user where users can share their expertise, profile pictures, and other information. • A newsfeed for tracking activities such as social tags, status updates, and comments by colleagues. MCT USE ONLY. STUDENT USE PROHIBITED 8-20 Designing a Microsoft® SharePoint® 2010 Infrastructure • A tag and note tool that helps you conveniently tag or post notes on sites directly from a Web browser. • A shared picture library, a shared document library, and a personal document library. • Web Parts such as an RSS viewer for viewing RSS feeds from blogs, or other sources. • An organization browser that uses Microsoft Silverlight® 3 to provide a dynamic organizational browsing experience. • A manageable list of colleagues. Integrating User Profile Information My Site Web sites rely on user profile synchronization, which enables you to integrate profile information that is stored in a directory service. SharePoint 2010 can synchronize user profiles with Active Directory Domain Services or business systems such as Siebel SharePoint 2010. My Site Web sites rely on user profile synchronization, so you must also plan the deployment of the User Profile Service. The User Profile Service stores information about users in a central location, and My Site Web sites use this information to enable users to collaborate efficiently. To provision My Site Web sites, enable social computing features such as social tagging and newsfeeds, and create and distribute profiles across multiple sites and farms, you must enable the User Profile Service. As a result of user profile synchronization, consistent and timely information is always available on a user’s My Site Web site. You can synchronize information about users across the deployment to all site collections that use the same User Profile Service application. Personalization features can also use this information to increase the value of collaboration and relationships in an organization. When you plan the synchronization of user profiles, you should include the following tasks: • Start with the default properties of user profiles in SharePoint 2010. • Identify connections to directory services that will provide supplemental information for properties of user profiles. • Consider additional business data that enables you to connect users to line-of- business (LOB) applications. MCT USE ONLY. STUDENT USE PROHIBITED Planning Social Computing 8-21 Question: What does the User Profile Synchronization Service provide for My Site Web sites? MCT USE ONLY. STUDENT USE PROHIBITED 8-22 Designing a Microsoft® SharePoint® 2010 Infrastructure Planning My Site Web Sites Key Points When you plan My Site Web sites, you must plan which My Site Web site features will be available to each user. You must answer the following questions to determine access to features: • Who can create personal sites? • Who can create social tags and notes? • Who can add colleagues? To ensure simplicity of management, you should plan to assign permissions to security groups only where necessary. The following table provides guidance for configuring permissions. MCT USE ONLY. STUDENT USE PROHIBITED Planning Social Computing 8-23 Permission Guidance Create Personal Site By default, all authenticated users can create a My Site Web site. Ensure that you want the default setting to apply to the organization. Alternatively, you can use one or more security groups to grant the Create Personal Site permission to a subset of users in an organization. Use Social Features By default, all authenticated users can add ratings and social tags to documents, to other Office SharePoint Server items, and to other items, such as external Web pages and blog posts. Users can also leave impromptu notes on profile pages of a My Site Web site or any Office SharePoint Server page. Alternatively, you can use one or more security groups to grant the Use Social Features permission to a subset of users in an organization. Use Personal Features By default, all authenticated users can edit their profiles, add or edit colleagues, and add or edit memberships. Alternatively, you can use one or more security groups to grant the Use Personal Features permission to a subset of users in an organization. The My Site Web sites that are created, the social tags and notes, the colleague lists, and other content that is used in a My Site Web site must be stored. In organizations that have large numbers of active My Site Web sites, storage management can become a major task for the SharePoint 2010 administrator. You can mitigate this potential problem by planning the storage and maintenance of My Site Web sites before you deploy them. You must plan how you will store the My Site Web sites and how you will manage, monitor, and maintain that storage. How Are My Site Web Sites Hosted? The My Site Host is a site collection that you use for hosting the profile and newsfeed parts of My Site Web sites. Content for My Site Web sites is hosted in its own site collection. My Site Host collections are not automatically created; an administrator of the User Profile Service application must create a My Site Host site collection before provisioning My Site Web sites. For optimal performance, you should create the My Site Host in a dedicated Web application. In geographically distributed SharePoint infrastructures, you can create multiple Web applications to host My Site Web sites and then use trusted My Site Host locations to target particular Web applications for specific groups of users. MCT USE ONLY. STUDENT USE PROHIBITED 8-24 Designing a Microsoft® SharePoint® 2010 Infrastructure Trusted My Site Host Locations In organizations where multiple server farms are deployed or where multiple User Profile Service applications are configured, it is possible for users to create multiple My Site Web sites, although this may not be desirable. If your organization includes multiple farms or multiple User Profile Service applications that host My Site Web sites, you should consider whether to prevent users from creating multiple My Site Web sites. Using the Trusted My Site Host Locations feature can prevent users from creating multiple My Site Web sites. This feature enables you to specify trusted My Site locations, which enable users to be redirected to the My Site Web site that is intended for their user accounts, regardless of where they are browsing when they attempt to create a My Site Web site. This feature ensures that each user creates only one My Site Web site in the organization. You can manage Trusted My Site Host Locations by specifying target audiences for each location. Geographically Distributed Deployments In organizations that are widely dispersed geographically, planning for My Site Web sites must include considering the location of the users in the organization. Best practice is to target trusted My Site locations for groups of users based on their physical location, unless there is an overriding business requirement to do otherwise. Question: How can you use trusted My Site locations to help manage My Site Hosts? MCT USE ONLY. STUDENT USE PROHIBITED Planning Social Computing 8-25 What Is Social Tagging? Key Points Social tags are user-generated words or phrases that describe pieces of information according to a set of attributes or criteria. Tags make it easy to find and share information about a specific subject or task. Tags are not part of a formal taxonomy, such as the enterprise keywords in the term store that is associated with a Managed Metadata Service application; users create social tags based on their experience with a specific piece of information. Social Tagging Features SharePoint 2010 contains the following social tagging features: • Social tags. These enable users to save items of interest, organize all information for a project, and connect to others who share their interests. Although tags themselves are public, you can choose to prevent others from seeing that you have tagged a specific item by marking that tag as private. • The note board. This enables users to add comments about Web pages, documents, and library items to be tracked in a central location. Notes are always public. MCT USE ONLY. STUDENT USE PROHIBITED 8-26 Designing a Microsoft® SharePoint® 2010 Infrastructure • Ratings. These are social tags that enable users to assess the value of content against a scale, for example, one through five stars. • Bookmarklets. These enable users to add tags and notes to pages that are outside a SharePoint environment. For example, if users add tags to a page on an Internet Web site, these tags and notes can appear on the Tags and Notes tab of their My Site Web site. The Use Social Features permission of the User Profile Service controls the ability to use social tags, the note board, and ratings. By default, all authenticated users can add social tags to documents and other SharePoint items, and anyone with the Manage Social Data permission can delete a tag. Tag clouds provide a view of the tags that a group of users have applied to a single piece of information. Frequently used tags are displayed in large, bold text; tags that are used less often appear in smaller text. By default, each user’s My Site Web site includes a tag cloud Web Part. Benefits of Social Tagging Organizations can benefit from the consistent use of social tagging. However, the information that social tagging provides is only useful if it is complete and consistently applied. When you design a plan for social computing in an enterprise, you must plan how to foster a culture of using the social computing features. The information that users receive when they click a tag or perform a search must be accurate and up to date. This is important; if users cannot trust the data, these features will cease to be valuable and will fall out of use. Fully utilized social tagging provides the following benefits: • It improves collaboration and improves the discoverability of business information. • It enables users to identify themselves and find experts. Note board comments can identify a group of users who are interested in a specific topic. Suggestions for a user's My Colleagues list can be derived from these social connections. • It increases the visibility of high-quality content and identifies the latest version of content. For example, a My Site Web site feed can notify a user when a Web page is tagged with a tag that the user has included in his or her user profile. MCT USE ONLY. STUDENT USE PROHIBITED Planning Social Computing 8-27 Performance and Capacity Your plan for social computing must include adequate storage for social tagging. Poor performance and capacity issues can discourage users from participating in social tagging activities. Social tags consist of a user identity, an item URL, and the tag itself. Social tags are stored in the social tagging database that is part of the User Profile Service. The terms that are used in tags are stored in a term store, which the Managed Metadata Service manages. The term store does not identify the person who created the tag or the Web page to which the tag was applied. Although individual tags, ratings, bookmarklets, and comments require very little storage space, cumulatively they affect the size of the profile database, the term store, and the social tag database. Given the rapid increase in adoption of social tagging, your implementation must be able to scale out to accommodate large numbers of new users. Question: Where are social tags stored? MCT USE ONLY. STUDENT USE PROHIBITED 8-28 Designing a Microsoft® SharePoint® 2010 Infrastructure Planning Social Tagging Key Points Planning social tagging requires consideration of the user’s privacy. You must ensure that appropriate safeguards are in place, to prevent the violation of a user's privacy or the exposure of content that should be kept secure. When you plan for social computing, you should consider setting user profile policies to help protect sensitive information. User profile policies help to protect privacy but also provide users with some discretion in their use of social features. In addition, administrators can help to safeguard sensitive content by excluding sites from social tagging. For example, an administrator can add a site URL to a list of excluded sites to prevent the site and any sub-sites from being tagged. Your plan for social computing must include user training and education about the security and privacy implications of social tagging features. For example, users must understand that when a site or document is tagged, the title and URL of that site or document is broadcast to anyone who lists that user as a colleague on their My Site Web site and anyone who has that tag listed as an interest in their user profile. . PROHIBITED 8-26 Designing a Microsoft SharePoint 2 010 Infrastructure • Ratings. These are social tags that enable users to assess the value of content against a scale, for example, one through five stars board, and ratings. By default, all authenticated users can add social tags to documents and other SharePoint items, and anyone with the Manage Social Data permission can delete a tag. Tag clouds. In organizations that have large numbers of active My Site Web sites, storage management can become a major task for the SharePoint 2 010 administrator. You can mitigate this potential problem