Cargo handling activities at warehouses are essential in today's port warehouse business services. The demand for import and export through ports is increasing, but the management and utilization efficiency of the port and warehouse system in Vietnam have not reached optimal levels compared to many countries with similar conditions in the Southeast Asia region. Therefore, the urgent need is to continue researching, developing, and improving the procedures for handling import-export goods at warehouse facilities. This aims to bring import-export operations, especially the handling activities at Vietnamese warehouses, closer to international laws and practices, in order to enhance the effectiveness of port warehouse business services, improve competitiveness, and meet the increasing demands for exporting goods through the Vietnamese port system. In this regard, a Container Freight Station (CFS) plays an important role in providing convenience for import-export enterprises to save costs and is also a solution to facilitate the distribution and efficient circulation of goods. During my internship, learning, and research on the freight handling activities at the CFS warehouse of Da Nang Port Joint Stock Company, with the enthusiastic assistance of the CFS warehouse staff, especially the dedicated guidance of the instructors, I have chosen the topic "The process of handling the imported goods at CFS warehouse in Danang Port Joint Stock Company." This topic aims to gain a deeper understanding of the cargo handling activities at the warehouse and contribute to the development of the Logistics services of Da Nang Port Joint Stock Company.
THEORETICAL BASIS
Overview of the process
According to ISO 9000:2015, a process consists of interconnected activities that utilize inputs to produce a desired outcome Essentially, it involves multiple related actions collaborating to achieve a specific objective.
To effectively build and manage processes, top managers need to have a deep understanding of process complexity and divergence:
Process complexity refers to the number and intricacy of steps involved in delivering a service (Shostack, 1987) Higher complexity often correlates with increased revenue, as customers are offered more services However, managing complex processes can be challenging, and a single disappointing stage can negatively impact the overall service quality Consequently, customers may not always favor highly complex processes (McColl-Kennedy, 2003).
Process divergence refers to the flexibility and adaptability allowed in a service process, as defined by
The business process plays an important role in the structure and operations of a company (Ha, 2022) A well-researched, planned, and strategic business process can bring numerous benefits to the business:
- Saving budget and minimizing risks: Business processes help optimize and minimize risks in the future through effective solutions, thus saving costs
- Reducing errors from human factors: By assessing personnel, management can assign tasks to individuals with expertise, thereby minimizing errors caused by human factors
- Enhancing efficiency and productivity: Business processes outline specific plans and optimize the related stages for the business, leading to increased productivity and efficiency in departments
- Focusing on customer: An effective business process is customer-oriented It serves as a useful tool for the business to update customer needs and evaluate their feedback on products/services
- Deeper customer targeting: Through surveys and market research, companies can more accurately assess and approach their target customers
- Proactive time management: Business processes help businesses effectively save time by utilizing strategies and diagrams to optimize the time of implementation
1.1.4 Criteria for evaluating the process
Dumas et al (2013) identified four key dimensions for assessing process performance: time, cost, quality, and flexibility Businesses aim to optimize their processes to maximize efficiency across all these dimensions.
Time is a critical metric for assessing process efficiency, defined as the time cycle—the total duration needed to complete a case from initiation to conclusion While reducing the time cycle is a primary goal in process selection, it's also essential to examine the variation within the cycle Key components of the time cycle play a significant role in understanding and optimizing overall process performance.
+ Processing time: The time that resources, such as participants in the process or software applications invoked by the process, actually spend processing a case
Waiting time refers to the duration a case remains in a non-operational state, encompassing both queuing time—caused by insufficient resources to process the case—and additional waiting periods.
When analyzing business expenses, it's essential to differentiate between fixed and variable costs Fixed costs, which remain largely unchanged regardless of processing intensity, stem from infrastructure usage and software maintenance In contrast, variable costs fluctuate based on factors such as sales volume, goods purchased, and employee count Additionally, operating costs are crucial as they directly relate to the output and productivity of business processes.
Labor costs are a significant component of operating expenses, encompassing the expenses associated with human resources in the production of goods and the delivery of services In efforts to redesign processes, organizations frequently target the reduction of these operating costs, particularly labor costs While automation is often viewed as a solution to replace labor, it is important to recognize that implementing automation may also lead to additional associated costs.
The quality of a business process can be assessed from two key perspectives: external quality, which focuses on customer satisfaction with the product or service, and internal quality, which considers the experiences of process participants External quality is measured by how well the product meets customer expectations and technical specifications, while internal quality relates to the relevance, quality, and timeliness of information provided to customers throughout the process Understanding both dimensions is crucial for enhancing overall customer satisfaction.
Flexibility in business processes is crucial as it determines how well a company can adapt to changing market demands and the preferences of its partners This adaptability allows businesses to efficiently manage diverse cases and varying workloads, ensuring they remain responsive and competitive in a dynamic environment.
According to Notteboom, T et al (2022), three criteria for evaluating the effectiveness of a process include ensuring accuracy, ensuring safety, and ensuring time
Accuracy is a crucial element in evaluating the effectiveness of a process, demanding that all information and activities are executed with precision Every task, including information gathering, data processing, and the execution of procedural steps, must be performed reliably to avoid conflicts and errors Ensuring accuracy enhances the reliability of the process and guarantees dependable final results.
Ensuring safety in processes is crucial to protect employees and goods from potential dangers Compliance with safety regulations is essential to mitigate risks and safeguard health and lives By implementing appropriate safety measures, organizations can enhance the protection of their workforce and secure their assets effectively.
Timeliness is essential for an efficient process, as it must be executed within a predetermined timeframe to avoid delays In today's fast-paced business environment, adhering to deadlines enhances flexibility and efficiency, leading to increased customer satisfaction and reduced waiting times Completing processes on time also fosters favorable conditions for other business activities.
To assess the effectiveness of a process, monitoring Process Performance Indicators (PPIs) is essential, as they reflect the evaluation of the objectives and outcomes of the entire process (del-Río-Ortega, A., et al, 2010) These indicators are categorized into three primary groups.
Output quality indicators for products or services can be assessed through various methods, primarily relying on customer satisfaction surveys and feedback from recipients External quality pertains to the customer's perception of quality, while internal quality is viewed from the producer's perspective.
Overview of CFS warehouse
A Container Freight Station (CFS), as outlined in Article 4, Clause 4 of the 2014 Customs Law, serves as a designated area for the collection, division, and separation of cargo from multiple shippers for consolidated container transportation Individual shippers typically have small quantities of goods that do not occupy an entire container, necessitating their transfer to the CFS for efficient cargo handling and deconsolidation into separate containers tailored for each shipper.
According to Article 61 of the 2014 Customs Law, the cargo received at the Container Freight Station (CFS) consists of imported goods that have not yet completed customs procedures, as well as exported goods that have either undergone customs procedures or have registered customs declarations; however, the actual inspection of the cargo will occur at the CFS.
A CFS warehouse serves as a crucial hub for consolidating Less than Container Load (LCL) shipments into larger containers, accommodating goods from both the same and different customers Functioning as an extension of the port, it allows for direct shipment of import and export goods to the CFS, streamlining logistics and enhancing efficiency Additionally, utilizing a CFS warehouse can lead to significant savings on shipping costs.
CFS warehouses play a crucial role in enhancing cargo security and facilitating efficient loading, unloading, stowing, and destuffing of goods They provide a variety of container options and serve as a temporary storage space for both import and export goods Essential data, such as the exporter's name, importer's name, customs agent information, product details, departure and destination ports, carrier name, and truck numbers, are vital for managing logistics effectively.
In a CFS warehouse, various activities occur, including the packaging and arrangement of goods awaiting transportation for export Transshipment goods are organized at port pick-up points for separation and loading into export containers, often consolidated with Vietnamese exports Additionally, the warehouse supports shippers and carriers by dividing imported goods pending customs clearance into smaller shipments and consolidating them with other exports for delivery to third countries The warehouse also facilitates the transfer of ownership rights for the goods stored within.
Deconsolidation is the process of breaking down large inbound shipments into smaller units or individual items, enhancing storage and processing efficiency in warehousing and distribution centers This standard practice can be executed manually or through automation, depending on the shipment size and resources available A deconsolidator is an enterprise that specializes in un-grouping shipments, orders, and goods to streamline distribution.
Deconsolidation brings some advantages for all parties involved in importing the LCL cargo as the following (Forto, 2018)
- Lower Transport Costs: Deconsolidation practices can significantly lower transport costs when managed correctly By breaking down larger shipments into smaller ones, businesses can optimize their transportation expenses
- Better Inventory Management: A robust deconsolidation process enables more efficient inventory management By separating consolidated loads,
10 companies can keep track of individual items more effectively, reducing the risk of stockouts or overstocking
Deconsolidation enables retailers and manufacturers to position distribution closer to customer demand, leading to faster speed-to-market This strategic shift results in quicker delivery times, which are crucial for fulfilling customer expectations and maintaining a competitive edge in the marketplace.
1.2.6.1 Deconsolidator’s Responsibilities at Port of Discharge
Deconsolidators will be responsible for the following tasks:
- Conducting customs clearance procedures for receiving the goods
- Issuing a House Bill of Lading (HBL) to the consignee and receives the Master Bill of Lading (MBL) from the shipping line
- Preparing all necessary documents before proceeding to un-stuff the cargo at the CFS warehouse
- Paying for shipping lines and receive the whole container at the CFS warehouse, supervise the cargo handling process
- Collaborating with CFS warehouse personnel to address any issues that may arise
- Providing the necessary paperwork to allow customers to come and collect their goods at the warehouse
Here are the responsibilities of the consignee when participating in the delivery process at the CFS warehouse:
- Preparing the complete set of documentation before registering to receive the goods at the CFS warehouse
- Arranging for import permits and complete customs procedures for the shipment
- Presenting a valid HBL to the deconsolidator to receive the goods at the CFS warehouse
- Paying the relevant fees associated with the warehousing process before receiving the goods
- Arranging for appropriate transportation vehicles suitable for the volume of goods being received at the warehouse
- Receiving the goods at the CFS warehouse and transport them to their own warehouse
1.2.6.3 Responsibilities of personnel at the CFS
Personnel at the CFS warehouse must take responsibility for the following activities:
- Carrying out container destuffing and delivery the goods according to the planned schedule
- Receiving and verifying the documents that are provided by deconsolidators and consignees
- Storing and managing the goods in the CFS warehouse to ensure the safety and protection of the goods in the warehouse
- Handling the goods, including packaging, labeling, and loading or unloading
- Providing information and reports on the status of the goods to relevant parties.
Overview of handling the imported LCL goods at CFS warehouse
1.3.1 Definition of Less Than Container Load (LCL)
Less than container load (LCL) refers to shipments that do not occupy an entire shipping container, typically involving smaller quantities of goods from various shippers Freight forwarding companies consolidate these LCL shipments, sorting and packing them together into a single container for efficient transportation This approach significantly reduces shipping costs for shippers, making it a cost-effective solution for those with limited cargo.
LCL (Less than Container Load) shipments offer several advantages for businesses Firstly, buyers only pay for the space they utilize, as the container is shared with other shipments, making it a cost-effective solution for small businesses that may not have high shipping volumes Secondly, unlike air shipments, which charge based on the greater of gross weight or volume weight, LCL shipping provides a more economical alternative for those looking to optimize their shipping costs.
LCL (Less than Container Load) shipping offers a cost-effective solution for businesses needing to transport small yet heavy shipments, as fees are charged per cubic meter or per 1,000 kg, whichever is higher This option is ideal for companies looking to start with lower volumes before increasing their shipments, allowing goods to reach their destination more quickly without waiting to fill an entire container Additionally, since LCL shipments involve smaller volumes, inventory management in warehouses remains streamlined and efficient (Patel, 2023).
1.3.3 The process of handling the imported goods at CFS warehouse
The handling of imported goods starts with the unloading of containers onto the container yard, followed by their transfer to the CFS warehouse for unloading and storage in the inbound warehouse This process concludes when the goods are loaded onto the consignee’s transport It encompasses two key sub-processes.
1.3.3.1 Process of destuffing the imported goods at CFS warehouse
The CFS warehouse staff meticulously reviews documents provided by the deconsolidator, including two copies of the Power of Attorney (PoA), one copy of the Master Bill of Lading (MBL), and a complete set of the manifest This careful verification is crucial to prevent delays in customs procedures and avoid the detention of goods at the port.
Step 2: Customs clearance procedures for CFS cargo
Figure 1.1 The process of handling the imported goods
Customs procedures for CFS cargo
Port-to- warehouse container delivery
Bring goods into the warehous e
Figure 1.2 The process of destuffing the imported goods at CFS warehouse
The CFS will reach out to shipping lines to obtain the estimated time of arrival (ETA) for container ships carrying imported goods With a complete set of valid documents, the CFS can retrieve the cargo for destuffing within one day To prevent delays, the deconsolidator must inform the CFS in advance and provide necessary documents, especially during holidays or weekends Additionally, the CFS will manage multiple tasks, including notifying the deconsolidator of the handling schedule, coordinating with inspection agencies, submitting documents, and registering the destuffing schedule with customs to ensure efficient processing as soon as the container arrives at the CFS warehouse.
Step 3: Port-to-warehouse container delivery
Before retrieving a container from the port, the CFS must inspect its number, seal number, and technical condition for any issues like dents or leaks If problems are identified, the CFS must inform the deconsolidator and obtain their confirmation before accepting the container The CFS is also responsible for requesting relevant documentation from the port regarding the shipowner and relaying this information to the deconsolidator Additionally, the CFS will manage the retrieval of containers and the processing of goods with damaged seals or discrepancies, based on the port's damage report and the deconsolidator’s written request, all under the supervision of inspection agencies and customs authorities Importantly, the CFS will not be liable for any storage or container movement issues that are not caused by their actions.
Step 4: Bringing goods into the warehouse
CFS schedules an appropriate time for document delivery and efficient goods handling upon the container's arrival at the warehouse, ensuring the presence of representatives from the inspection agency, customs warehouse, and deconsolidators It is essential for CFS and all parties involved in the goods handling process to verify the container number, seal number, and overall container condition prior to breaking the seal.
When the cargo condition is compromised, showing signs of loss or damage, the Container Freight Station (CFS) must immediately stop handling operations, inform the deconsolidator, and photograph the affected batches Subsequently, the CFS, in collaboration with the deconsolidator, inspection agencies, and customs warehouse supervision, will develop guidelines to assess the extent of the cargo loss and outline appropriate storage and preservation procedures This process is essential for accurately evaluating the quantity and condition of the goods during handling and preventing further losses Additionally, they will determine the goods' quantity and condition to prepare a report and Certificate of Inspection.
CFS facilitates the export and import of goods according to the deconsolidator's instructions, adhering to delivery and receipt principles at its warehouse and relevant laws It charges fees based on agreements with the deconsolidator Additionally, CFS works with customs to oversee the management of goods entering and leaving the warehouse, ensuring compliance with regulations for general import and export procedures until customs processes are finalized.
The Container Freight Station (CFS) promptly reports to deconsolidators when cargo is received in accurate quantity and intact condition However, if there are discrepancies in container or seal numbers, or signs of cargo loss, the CFS must first notify the deconsolidators, gather necessary documentation, and secure a written request before proceeding with cargo removal In cases of damage during handling, the CFS must halt operations, inform the deconsolidator, and work with relevant agencies to document the condition and quantity of the goods Additionally, the CFS is responsible for reporting weekly and monthly production outputs to deconsolidators and must provide documentation in both English and Vietnamese for any non-intact or missing cargo, or discrepancies between the actual goods and the manifest.
1.3.3.2 Process of delivering the imported LCL at CFS warehouse
Customers at the CFS warehouse must provide several essential documents, including a Letter of Introduction, a personal identification document for the recipient (such as an ID card), a Delivery Order (D/O), and a list of goods eligible for the Customs supervision area, which requires an unsealed declaration.
Step 2: Charging and releasing the Delivery Note
Upon verifying the necessary documents, the CFS will notify Customs about the imported goods departing from its warehouse It will also collect applicable storage, inspection, and preservation fees as per the agreement with the deconsolidator Additionally, the CFS will provide the customer with an invoice for the fees paid and a Delivery Note At the customs warehouse, the customer must present these documents.
DO, customs declaration form, and Delivery Note to the Customs warehouse staff for inspection, official stamping, and signing on the Delivery Note
Upon receiving the Delivery Note with Customs confirmation, warehouse staff locate and inspect the goods alongside Customs to ensure their quantity and condition If any discrepancies, such as dents, breakages, or missing items, arise during this inspection, the CFS warehouse must investigate and accept responsibility for any mismanagement If the goods are found to be in perfect condition, the customer signs a confirmation, allowing the warehouse staff to release and load the goods onto the vehicle Subsequently, the CFS organizes the delivery according to the customer's instructions.
Charge & release the Delivery Note
Figure 1.3 The process of delivering the imported goods at CFS warehouse
16 deconsolidator, following the principles of import-export cargo handling at the CFS warehouse and the current laws and regulations
Upon confirming that the goods are in the correct quantity and condition, the CFS promptly issues a confirmation notice to the deconsolidator after the items are removed from the warehouse However, if there are any losses identified during storage, the CFS will immediately suspend the delivery process and inform the deconsolidator and relevant authorities to address the situation and establish accountability for investigation and recovery.
1.3.4 Criteria for evaluating the process of handling the imported goods at CFS warehouse
Introduction about the company
Trading Name: Da Nang Port Joint Stock
0400101972, first issued by the Department of
Planning and Investment of Da Nang City on April
1, 2008; ninth amendment registered on July 19,
Charter Capital: VND 990,000,000,000 as of December 31, 2023
Owner's Investment Capital: VND 1,690,582,848,423 as of December 31, 2023
Address: No 26 Bach Dang Street, Thach Thang Ward, Hai Chau District, Da Nang City, Vietnam
The formation and development of the company
January 19, 1976: Da Nang Port was placed under the direct management of the Maritime Administration, assigned by the Ministry of Transport in Decision No 222- QD/TC
June 15, 1993: In accordance with Decree No 388/HDBT dated November 20,
In 1991, the Council of Ministers issued Decision No 1163/QD-TCLD, establishing the state-owned Da Nang Port under the management of the Vietnam Maritime Administration, as directed by the Ministry of Transport.
May 8, 1998: The Prime Minister issued Decision No 91/1998/QD-TTg, transferring Da Nang Port to become a member of Vietnam National Shipping Lines
On October 12, 2007, the Minister of Transport announced Decision No 3089/QD-BGTVT, which transformed Da Nang Port from an independent accounting entity under the Vietnam National Shipping Lines into the Da Nang Port One Member Limited Liability Company.
April 1, 2008: Danang Port completed the procedures for conversion and business registration, officially operated under the model of one member limited liability company
On May 6, 2014, Vietnam National Shipping Lines announced the approval of a plan to transform Da Nang Port One Member Limited Liability Company into a Joint Stock Company, as outlined in Decision No 216/QD-HHVN by the Council of Members.
On July 25, 2014, Da Nang City's Department of Planning and Investment issued Business Registration Certificate No 2, marking the official transformation of Da Nang Port One Member Limited Liability Company into Da Nang Port Joint Stock Company.
Since its establishment in 1901, Danang Port has played a crucial role in the historical and economic evolution of Da Nang City, significantly contributing to national security and the socio-economic development of the Central region.
Da Nang Port, with a rich history spanning over 120 years, stands as the largest container seaport in Central Vietnam It features nearly 1,700 meters of berths, capable of accommodating general cargo vessels up to 70,000 DWT, container ships up to 4,000 TEUs, and passenger vessels up to 170,000 GRT, complemented by advanced cargo handling and warehousing facilities.
Da Nang Port, situated in the scenic Da Nang Bay and spanning 100 km², is safeguarded by the majestic Hai Van Mountain and Son Tra Peninsula, featuring a 450-meter breakwater Its strategic location ensures easy access to transportation networks, including the airport, railway station, industrial parks, and national highways This makes Da Nang Port a crucial hub for the efficient movement of goods across Vietnam, significantly contributing to the logistics service chain in the Central region and serving as a key final destination for various shipments.
20 of the East-West Economic Corridor, connecting four countries: Myanmar, Thailand, Laos, and Vietnam, and is the main gateway to the East Sea for the entire region.
Mission, vision, and core values
“We have striven incessantly for the smoothness, rapidity, safety of material flows, people and culture in the belief that it will create the prosperity.”
“Da Nang Port is becoming the leading international trade gateway for the country and the Mekong Sub region.”
“Honesty – Discipline – Creativity – Professional – Individual Respect”
The business fields of the company
The company, as per Business Registration Certificate No 0400101972 issued by the Department of Planning and Investment of Da Nang City on July 19, 2023, has undergone its ninth amendment, detailing its primary business activities.
- Handling of goods by road, seaport, and river port
- Provision of direct support services for waterway transport
- Shipping agency, maritime transport; port and terminal services
- Assistance, towage support for ships; transportation, preservation; tallying and delivery
- Logistics services, multimodal transport business
- Warehousing and storage of goods in bonded warehouses, cold storage warehouses, and other warehouses
- Restaurants and mobile catering services
- Trading of solid, liquid, gas fuels, and related products
- Retailing of goods in specialized stores
- Repair of machinery and equipment
- Construction of houses; other civil engineering works
- Investment in construction and leasing of offices, real estate
- Electricity generation and transmission, distribution
Organizational structure
Da Nang Port Joint Stock Company operates in accordance with its approved charter, adhering to the Enterprise Law and relevant regulations The company is managed and supervised by the Administrative Council, the Control Board, and the leadership of the General Manager.
The organizational structure of the company follows the model of a joint-stock company, including:
Da Nang Port is comprised of 12 functional departments, three centers, and one Tien Sa Port Enterprise It holds significant investments in the Da Nang Port Tugboat Joint Stock Company, owning 36% of its charter capital, and in the Da Nang Port Logistics Joint Stock Company, with a stake of 45.1% in its charter capital.
2.5.1 The chart of organizational structure
CAPITAL CONTRIBUTION JOINT STOCK COMPANY
Board of Directors Control Board
Deputy General Manager Business - Operation
Business Department Quality & Labor Safety
Danang Port Tugboat Joint Stock Company
Danang Port Logistics Joint Stock Company
2.5.2 The functions of each department
The General Meeting of Shareholders:
The General Meeting of Shareholders serves as the highest authority within the Company, convening annually to discuss and approve key matters such as the annual financial reports, reports from the Board of Directors and Control Board, and both short-term and long-term development plans Additionally, the meeting addresses the approval of the Board of Directors' membership, including elections, dismissals, and replacements, as well as amendments to the Company's Charter and the issuance of new shares It also decides on other matters as outlined by law and the Company's Charter.
The Board of Directors serves as the management body of the Company, overseeing its business operations and activities while being guided by its own supervision It holds full authority to act on behalf of the Company, except for powers reserved for the General Meeting of Shareholders Comprising seven members, the Board's term for each member is limited to five years, although reelection for multiple terms is permitted At least one-third of the Board must consist of independent members not involved in management, with the current count being two Members are elected through a direct voting process via secret ballot during the General Meeting of Shareholders.
The Control Board, consisting of three members elected by the General Meeting of Shareholders, is responsible for representing shareholders by overseeing and monitoring the Company's business operations and management Importantly, Control Board members cannot be employees of the Company's accounting or finance departments, ensuring independence and objectivity in their oversight role.
Currently, 24 independent auditing firms are engaged in auditing the Company's financial reports The Supervisory Board comprises members who are not affiliated with the Board of Directors, the CEO, or other management personnel Additionally, the Control Board is required to appoint one member to serve as the Chairman.
Executive Board: including General Manager and two Deputy General Manager
The General Manager oversees the daily operations of the company and is accountable to both the Board of Directors and the General Meeting of Shareholders This role requires adherence to legal obligations regarding task execution and authority, with mandatory reporting to these governing bodies when necessary Appointed by the Board of Directors, the General Manager serves a five-year term, which may be renewed, and can be terminated in accordance with the employment contract Additionally, the individual must not be legally prohibited from holding the position.
The Deputy General Managers support the General Manager in overseeing and executing various aspects of the Company's management as per the General Manager's directives They are responsible for ensuring compliance with assigned tasks and are accountable to both the General Director and legal regulations.
Subordinate Units: Departments and Centers
The Business Department provides essential advisory support to the General Manager, focusing on key areas such as marketing, public relations, communications, and business contract negotiations It oversees regulations related to services and goods, monitors port service charges, and manages economic contracts in stevedoring, handling, and storage This strategic approach aims to enhance the attractiveness of Da Nang Port and increase the influx of goods.
Financial Accounting Department: Execute advisory functions for the General
The financial management manager at Da Nang Port plays a crucial role in advising the General Director on capital efficiency, calculating economic indicators, and conducting inspections to oversee asset, material, and capital utilization This ensures compliance with state regulations and supports proactive management in the company's production and business activities Additionally, responsibilities include maintaining shareholder relations, ensuring proper information disclosure, and overseeing planning, depository programs, transaction registration, and regulatory compliance for listings.
Investment Planning Department: Procuring, managing, and distributing mainly assigned materials and spare parts Providing advisory functions to the General
The manager is responsible for developing the company's production and business plans, assigning tasks to subordinate units, and preparing economic and technical proposals for investments and repairs They also inspect and create asset liquidation plans, organize statistical and computer networks, and analyze the production and business situation Additionally, the manager oversees the management and supply of fuel, as well as the procurement, management, and distribution of materials, spare parts, personal protective equipment, and environmental and fire protection equipment, along with other assigned duties.
Salary Organization Department: Perform advisory functions for the General
The manager is responsible for developing the organizational structure of the company, planning and recruiting personnel, and overseeing labor allocation and salary distribution, including bonuses Additionally, the manager organizes the implementation of national defense and security tasks, fire prevention and safety measures, occupational health, and environmental protection They also ensure the dissemination and implementation of state policies and guidelines from Da Nang Port for all employees.
The Construction Technical Department provides advisory support to the CEO in managing port infrastructure and architectural projects It oversees investment and technical supervision for essential construction initiatives while ensuring the maintenance, preservation, and repair of docks, wharves, and warehouses Additionally, the department is responsible for planning dredging operations at berths and recommending dredging in channel routes to maintain operational efficiency.
26 smooth, safe, and efficient operation of Da Nang Port, meeting the requirements of the Company's production and business development
The Engineering Technology Department provides crucial advisory support to the General Manager in mechanical engineering and handling technology Their role includes overseeing the technical management of vehicles, equipment, and handling tools, along with the existing electrical systems at Da Nang Port This ensures optimal technical conditions, safety, cost-effectiveness, and efficiency, aligning with production needs and the growing demands for mechanization and modernization.
Information Technology Department: Developing and implementing information technology projects to serve production and business, establishing and maintaining IT equipment, infrastructure, and management software
General Administrative Office Department: Executes advisory functions for the General Manager in the areas of administration, management, external relations, emulation, and propaganda
The Operations Center plays a crucial advisory role for the General Manager by coordinating dock and berth arrangements, as well as managing the entry and exit of vessels at Da Nang Port It develops detailed operational plans, conducts productivity inspections at terminals, and provides ongoing support Additionally, the center ensures that subordinate units execute operational plans effectively, maintaining high standards for loading and unloading operations in alignment with the company's overall objectives.
Business performance
After the Covid-19 pandemic, the business operations of Da Nang Port still face many difficulties and challenges: unpredictable weather conditions, high inflation, fluctuations in fuel prices and input factors, while the epidemic situation still remains complex have affected the completion of production and business targets However, from the beginning of the year 2022, Da Nang Port has exceeded its planned targets for both revenue and profit, with a 10% increase in revenue and a 14% increase in profit compared to the same period in 2021 Notably, Da Nang Port stands out as one of the five VMIC ports that have maintained steady growth and successfully established 10 new container service routes to other ports (CNTT, 2023)
The following table provides a comprehensive overview of the company's financial performance over the past three years (2021, 2022, and 2023)
Table 2.1 The financial performance of Da Nang Port (2021 – 2023)
(Source: Financial Statements of Danang Port Joint Stock Company)
Table 2.2 The comparison of business performance of Da Nang Port (2021 – 2023)
Difference Rate (%) Difference Rate (%) Net Revenue 117.486.123.132 10,89% 38.944.344.319 3,26%
(Source: Financial Statements of Danang Port Joint Stock Company)
From 2021 to 2023, Da Nang Port experienced a steady increase in net revenue, rising from VND 1.078 billion in 2021 to VND 1.235 billion in 2023 This growth reflects the Port's successful implementation of its production and business strategies In 2022, net revenue increased by VND 117,486 billion compared to 2021, but the growth rate slowed significantly in 2023, with an increase of only VND 38,944 billion Overall, while Da Nang Port's revenue has shown consistent growth, the rate of increase from 2022 to 2023 has been lower than in the previous year.
2022 Specifically, the percentage difference of net revenue in the period of 2021-2022 was 7,63% higher than the period of 2022-2023, reducing from 10,89% to 3,26%
Between 2020 and 2022, the company's after-tax profit showed notable differences, largely driven by a substantial increase in revenue from financial activities Specifically, from 2021 to 2022, there was an impressive growth of 26.09% in this revenue segment compared to the previous period This remarkable growth not only highlights the company's positive trajectory but also underscores its significant contribution to overall revenue.
According to the business performance table of Da Nang Port for the period of 2021-2023, overall, the total expenses gradually increased over the three years, with
30 around VND 696 billion in 2021, VND 734 billion in 2022, and VND 779 billion in
2023 In 2022, the expense difference was VND 37,971 billion compared to 2021, representing a 5,45% increase This figure continued to rise to above VND 45 billion in
In 2023, the global and regional landscape faced rapid and unpredictable changes, marked by a 6.15% growth rate The ongoing Russia-Ukraine conflict, health crises, high inflation across many nations, and a notable surge in oil prices have all contributed to these shifts As a result, these factors have hindered economic and social development while escalating operational costs for businesses.
From 2021 to 2023, the company consistently reported positive profits, attributed to higher revenue growth outpacing expense growth during this period In 2022, the after-tax profit reached VND 271,751 billion, marking a 14.01% increase from 2021, or VND 33,397 billion more By 2023, Da Nang Port achieved an after-tax profit exceeding VND 275 billion, a 1.31% rise from 2022 and the highest since its privatization in 2014 These results allowed the company to surpass its annual revenue and profit targets by 1% (Hang, 2024).
In recent years, Da Nang Port has achieved remarkable success through cost-saving measures and improved operational efficiency, significantly boosting revenue Over three years, the company effectively executed its business plans, resulting in increased revenue that offset costs and led to profitability To sustain this development, the enterprise must continue to maintain and enhance these advantages.
Customers situation
Danang Port Joint Stock Company primarily focuses on serving both domestic and international markets, with a significant emphasis on organizational customers In the domestic sector, their clientele consists mainly of forwarder companies and import-export businesses.
31 companies, and shipping agents while organizational customers in the international market are major container shipping lines worldwide Some key customers are specifically listed in the table below
Table 2.3 List of top customers of Da Nang Port
Name Logo Main activities Demands
Logistics services; inland waterway transportation services; warehouse services
Logistics services; Container loading and unloading services;
Freight forwarding and transportation agency services
Logistics services; Port and terminal services;
Warehousing and storage of goods; Other related transportation support services; Real estate business, ownership, or lease of land
Logistics services; Container cargo handling services; Warehouse services;
Logistics services; Container cargo handling services; Repair services
CFS warehouse system
Established in 1901, Da Nang Port boasts a rich history of over 115 years of development, positioning itself as a premier port in the central region of Vietnam The CFS warehouse, a key department within the port, has been developed with advanced technology and robust resources, enhancing the port's operational capabilities.
The CFS warehouse at Da Nang Port, situated at Tien Sa Port, provides significant advantages over external CFS warehouses by facilitating a streamlined container import and export process This efficiency helps minimize time and costs while reducing the risk of disruptions from natural events like floods and landslides.
The CFS warehouse system consists of CFS1 warehouse with an area of 1,800
The CFS2 warehouse spans 2,160 m² and features 11 rows of racks with 464 rack slots Additionally, it includes an auxiliary warehouse of 347 m² designed for handling special cases, equipped with 3 rows of racks containing 142 rack slots and ample floor space for cargo storage.
The CFS warehouse is equipped with a strict security system that complies with occupational safety standards, including:
The CFS is equipped with a 24/7 surveillance camera system that diligently records all activities within the warehouse This system, in conjunction with the port area camera network, ensures comprehensive monitoring of goods as they move from ships to the port and through the gates, enhancing security and operational efficiency.
- A fully invested fire prevention and firefighting system, regularly inspected and maintained, along with a 24/7 security force to ensure timely and efficient handling of any incidents
The fleet of mechanical vehicles features continuous operation forklifts, tractors, cranes, and specialized equipment designed for managing oversized and overloaded goods This system allows for the rapid integration of additional mechanical vehicles from other port departments, ensuring efficient and precise handling of customer needs.
The Port has made significant investments in its information technology infrastructure, enabling the digitization and online exchange of cargo information and procedures This integration with customs software ensures a streamlined and efficient workflow, allowing customers to complete necessary procedures and make payments for delivery remotely As a result, drivers can simply present their Delivery Note information to pick up goods, significantly reducing wait times.
THE PROCESS OF HANDLING THE IMPORTED GOODS AT
Process of destuffing the imported goods at CFS warehouse
Responsible person Job description Documents
Manifest Cargo Destuffing Document Packing list Housebills EDO
Power of Attorney Manifest Tally Report Remark
Figure 3.1 Process of destuffing the imported goods at CFS warehouse at Da Nang Port
3.1.1 Step 1: Deconsolidator sends email to register for destuffing cargo
Worldwide Link will submit registration information for direct import container shipments at the Customer Service Center (CSC) or via email to cfstiensa@danangport.com The submission must clearly indicate the cargo destuffing registration time and include essential documents such as the Cargo Destuffing Document, Manifest, Packing List, House Bills (Appendix 2), and DO/EDO for the goods in the container.
A Cargo Destuffing Document is a crucial request prepared by the deconsolidator to facilitate the withdrawal of a container from the port This document ensures that the goods within the container are destuffed and transferred to the company's Container Freight Station (CFS) warehouse under the supervision of Customs.
Figure 3.2 Sample of Cargo Destuffing Document
A manifest is a comprehensive document listing the goods contained in a shipping container, essential for customs verification during import and export processes This document includes critical details such as the bill of lading number, consignee information, vessel and container numbers, as well as the import/export ports Additionally, it provides specifics about the imported goods, including their time of arrival and quantity, which the deconsolidator must declare for customs purposes.
3.1.2 Step 2: The CFS warehouse receives and verifies the documents
Upon receiving documents from the deconsolidator, CFS warehouse document staff verify key details such as the MB/L number, HB/L number, imported goods information, shipper, and consignee In this instance, all information aligns correctly, with Ge Power Systems Vietnam Co., Ltd as the consignee, HBL AMIGL240040021A, MBL SITGSHDAA30489, and container number SEGU3464703 If the details are accurate, the staff input the manifest into the Ecus5 software; if discrepancies are found, they notify Worldwide Link for corrections Subsequently, two sets of the manifest are printed and forwarded to the coordinator.
Figure 3.5 Input information about container onto Ecus5
Figure 3.6 Input information about the LCL goods within the container
3.1.3 Step 3: Planning for the cargo destuffing
The coordinator will oversee the vessel schedule and verify it against Ecus5 data to plan for cargo destuffing They will register workers and forklifts with the operations center, assign staff for container withdrawal operations, and identify the appropriate cargo withdrawal location—be it the upper warehouse, lower warehouse, or CFS yard—based on the weight and nature of the goods.
Figure 3.7 Information on the containers requiring handling
3.1.4 Step 4: Deconsolidator Register on Eport
Worldwide Link initiates a container withdrawal order through ePort or at the CSC office Following this, the document staff at CSC issues a service order and forwards it to Worldwide Link Upon receiving the service order, Worldwide Link communicates it to the coordinator directly or through Zalo messaging.
Figure 3.8 Sample of service order
3.1.5 Step 5: Pulling the containers into the CFS warehouse
Upon receiving a service order from Worldwide Link, the coordinator evaluates the warehouse situation to establish the order for container withdrawal They collaborate with equipment operators to efficiently bring containers into the warehouse for cargo handling, tailored to the specific conditions at hand.
Worldwide Link is required to submit the original documents at the CFS warehouse office, including one Power of Attorney (PoA) and two Manifests, which should mirror the files previously sent via email The PoA confirms the agreement between the deconsolidator and the CFS warehouse, authorizing the warehouse to act on behalf of the deconsolidator for receiving goods from the port and delivering them to customers.
Figure 3.9 Sample of Power of Attorney (PoA)
The document staff verifies the original documents, attaching them to the Tally Report if correct If discrepancies are found, they notify Worldwide Link for necessary corrections Subsequently, the staff updates the shift and working date on Ecus5 for each container and changes the container status from "New Import."
"Permitted for Handling" on Ecus5 and prints the Tally Report
Figure 3.10 Input information about shift and working date on Ecus5
Coordinator monitor and create field records when necessary, coordinate with relevant departments in case of any issues during the cargo handling process
Operation staff meticulously manage cargo based on coordinator assignments and established plans, ensuring to verify container and seal numbers before breaking seals They assess the condition of goods and their stacking within containers, sorting cargo according to a printed manifest After counting and checking the goods, they document container numbers, consignee details, and quantities on each pallet before placing them on racks Additionally, they supervise warehouse workers to ensure careful handling and adherence to safety procedures, while capturing continuous photos throughout the process They also record the location of goods in the warehouse, and in case of discrepancies between documented information and actual conditions, they report to the document department with photographic evidence for further action by the deconsolidator.
Workers collaborate to meticulously manage goods as directed by operational staff, ensuring the careful handling and separate stacking of challenging batches Forklift operators then place the items on the racks after the operational staff records the details on the pallets and communicates relevant information to the team.
44 pallet's location in the warehouse Deconsolidators monitor the cargo destuffing process and provide assistance in sorting the goods if needed throughout the cargo handling process
The operation staff requests Worldwide Link to sign the Tally Report and send all relevant images to the document department via the Zalo group This includes detailed images of container handling, each batch of goods in the warehouse, and any damaged items, if applicable After completing the cargo destuffing, they coordinate with the empty container inspection department and the equipment operator to move the container to the yard Finally, they update the actual quantity, location, and description of the goods in the warehouse using the Ecus5 software.
Document staff compile cargo irregularity reports on damaged goods by incorporating feedback from the operations team and collecting all container destuffing images provided by them.
3.1.7 Step 7: Reporting and storing the documents
Document staff will consolidate the images, Tally Report, remarks and sends a report to the deconsolidator via email:
Subject: WITHDRAWAL REPORT FOR CONTAINER
Content: If there are damaged goods, provide specific notes
Compress and attach the following files: Images of container handling (layer by layer), images of damaged goods (if any), remark on damaged goods (if any)
Before 5:00 PM for containers handled in the morning session
Before 10:00 AM the next day for containers handled in the afternoon session
Process of delivering the imported goods at CFS warehouse
Responsible person Job description Documents
DO/EDO Barcode customs declaratiom
ID card Letter of introduction
DO/EDO Barcode customs declaratiom Letter of introduction
Figure 3.12 Process of delivering the imported goods at CFS warehouse at Da Nang Port
Register email for receiving the goods
Send the fee information to CSC Check barcode customs declaration Issue the Delivery Note on Ecus5
Deliver the goods to customer Ask customer to sign on Delivery Note
Print Delivery Note Getout customs declaration
Deconsolidators must send and confirm Delivery Orders (DO) and Electronic Delivery Orders (EDO) to the CFS warehouse before customers register for delivery via email This process aids warehouse staff in cross-checking information against customer-submitted documents, ensuring accurate delivery of goods For instance, Worldwide Link will email DO and EDO to CFS Tien Sa at khocfs.danangport@gmail.com Subsequently, CFS warehouse staff will collaborate with each customer to facilitate direct delivery of goods on behalf of the deconsolidator.
Figure 3.13 Sample of Electronic Delivery Order (EDO)
Figure 3.14 Sample of Delivery Order (DO)
3.2.2 Step 2: Registering for receiving the goods
Customers can register to pick up their goods via email at khocfs.danangport@gmail.com or by visiting the CFS warehouse directly Required documents for registration include a customs declaration form, delivery order (DO), letter of introduction, ID card, and details about the time and vehicle The customs declaration form verifies that the goods have been inspected and approved for entry into the Customs supervision area, allowing the CFS warehouse to release the goods The delivery order is issued by the deconsolidator to the customer.
The EDO issued by the shipping line is essential for the CFS warehouse to release goods to the customer, serving as a mandatory document for cross-checking with the actual goods A letter of introduction, which includes the representative's name, age, and position, authorizes the carrier to collect the goods on behalf of the customer Additionally, the CFS warehouse requires a personal identification document, such as an ID card, to verify the identity of the individual collecting the goods, ensuring it matches the details in the introduction letter before releasing the items.
Figure 3.15 Sample of email for goods receipt registration
3.2.3 Step 3: Checking documents and charging
Document staff will verify customer documents, including the delivery order from the deconsolidator, connecting orders from forwarders, customs declarations, and letters of introduction They will ensure that key details on the declaration form, such as warehouse code 34CES04, transportation method, cargo management number (ddmmyyHBL), and package count, are accurate In cases of missing or incorrect documents, customers will be promptly notified to provide the necessary corrections Once all documentation is confirmed as complete and accurate, the customs declaration will be processed, and the document staff will communicate the storage days to the CSC.
Customers who order via email will receive their billing information through Zalo from the warehouse, after which the Customer Service Center (CSC) will reach out to inform them of the charges and collect payment For those placing orders at the CFS warehouse, billing information will be confirmed in writing, and customers must present these documents at the CSC to complete their payment.
After the customer completes the payment, the document staff will send a confirmation email indicating the procedure's completion Subsequently, they will generate a new Delivery Note in the Ecus5 system.
3.2.4 Step 4: Getting out the customs declaration
After customers submit the set of documents including customs declaration form,
At the CFS warehouse, the letter of introduction is essential as staff verify customer documents against the Delivery Note Once confirmed, they print the Delivery Note and process the customs declaration, allowing the goods to be released from customs surveillance.
The operations staff meticulously reviews the Delivery Note from the customer, verifying vehicle and recipient details, as well as load capacity, before loading goods They collaborate with the customer to create an effective cargo loading plan and ensure the vehicle is positioned correctly Additionally, the staff assist the customer in counting and inspecting the goods for quantity and condition prior to loading They coordinate with warehouse workers to safely transfer and load the items onto the vehicle, adhering to proper procedures Finally, the process concludes with the customer signing the Delivery Note.
At the end of the shift, the operation staffs transfer all Delivery Note to the documentation department for storage
No Documents Keeper Storage location Storage time
Staffs in CFS warehouse and the CSC
Process evaluation
The cargo handling process for imported goods at the CFS warehouse of Da Nang Port Joint Stock Company closely aligns with theoretical frameworks, detailing essential steps for processing imports It specifies the responsibilities of all parties involved and outlines the customs procedures necessary for cargo clearance Notably, the Da Nang Port's CFS warehouse process emphasizes clear obligations and responsibilities, providing staff and stakeholders with a comprehensible understanding of the practical operations within the company.
To further examine the effectiveness of the process, we will evaluate it based on the criteria outlined in the theoretical basis chapter
At the CFS Warehouse in Da Nang Port, tasks are efficiently allocated among various departments and staff members, ensuring a smooth workflow Document staff manage the receiving, inspection, and processing of documents, while operation staff focus on cargo handling and customer delivery This clear division of responsibilities enables rapid task completion, often on the same day Furthermore, Da Nang Port leverages advanced applications and information technology software to facilitate quick and seamless information sharing between teams, as well as template-based document software to minimize errors and optimize processing time.
During periods of heightened import demand, such as holidays, import activities intensify, placing significant pressure on document staff who must manage numerous cargo batches daily This increased workload complicates document inspection, particularly for large shipments with diverse documentation, raising the likelihood of errors and delays in completing necessary paperwork Consequently, these delays hinder cargo handling operations and can disrupt delivery schedules as warehouse inventory grows Additionally, most communications among stakeholders occur via email or Zalo, which can further complicate the process.
A reliable network connection is essential for efficient operations in handling goods Staff members engage in repetitive tasks, such as unloading and sorting items, which necessitate recording details on a paper manifest This information must then be reported to the deconsolidator and re-entered into the system, resulting in extended processing times.
At Da Nang Port's CFS warehouse, an efficient division of tasks and seamless inter-departmental coordination among employees has significantly reduced labor costs and service delivery times, providing a competitive pricing advantage Additionally, the warehouse's strategic location within the port allows for savings on rental and cargo handling costs, enabling the company to offer more attractive prices to customers.
During peak cargo volume periods, the demand for additional cargo handling workers rises, leading to higher hiring costs When staff are overwhelmed and unable to process goods within the day, it necessitates overtime or extra personnel, further escalating labor expenses This situation can cause delays in goods being processed, resulting in increased storage costs and negatively affecting customer satisfaction with Da Nang Port's services.
Da Nang Port prioritizes customer satisfaction by emphasizing that "People are the foundation of development." The port offers high-quality and efficient services through a team of experienced professionals who provide guidance on procedures to mitigate potential risks during cargo handling Each staff member is assigned specific tasks, fostering a friendly working environment that enhances customer interactions This structured approach ensures swift and effective handling of goods, ultimately boosting customer satisfaction Furthermore, Da Nang Port is committed to continuous improvement by regularly organizing training sessions for its staff.
55 courses to enhance the professional knowledge of both long-term and new personnel, ensuring that the quality of service received by customers is always the best
The interconnectedness of departments means that mistakes made by one can significantly impact the effectiveness of others and the overall quality of services offered New employees, often lacking experience and professional skills, are particularly prone to errors, which can delay work progress and increase costs, ultimately compromising the service quality promised by the company Additionally, inadequate allocation of personnel for cargo handling can lead to worker shortages when specialized assistance is needed, resulting in processing delays and diminished customer satisfaction.
Da Nang Port is actively enhancing its services to meet growing customer demands, including the development of a CFS warehouse in Hoa Vang to facilitate the import of goods With a team of experienced professionals, the port is adept at swiftly addressing unexpected challenges, particularly with hazardous shipments, ensuring a streamlined process The strategic office layout, with the CFS warehouse and Customer Service Center in proximity, fosters effective communication and collaboration among departments, enabling rapid problem-solving and efficient solutions.
During peak seasons, increased demand for imported goods results in a higher volume of inventory and staff workload in warehouses, which can lead to a faster cargo handling process to satisfy customer needs However, this rush often causes errors in handling and escalates costs for the company Additionally, the limited number of staff in the CFS warehouse struggles to manage the heightened workload, hindering the company's ability to meet customer demands promptly Consequently, this situation delays cargo plans and diminishes overall customer satisfaction with the company's services.
SOME RECOMMENDATIONS TO IMPROVE THE PROCESS
Solution 1: Strengthen internal training and expand human resources
To mitigate errors during high import demand periods, the student suggests enhancing internal training and increasing the workforce Strengthening employee training within the unit will boost expertise and professionalism, leading to improved accuracy and reduced errors This solution can be implemented by offering comprehensive training plans for all personnel or targeted departments through existing courses and vocational programs.
Expanding the human resources at the port is essential for reducing the workload on current staff and mitigating the risks associated with resignations or sudden illnesses Increased personnel in operational departments will enhance productivity, while additional staff in the sales department will help attract new customers and generate revenue Proper workforce allocation is crucial, particularly for goods handlers, as demand can fluctuate significantly, leading to uneven exploitation and potential complications in the handling process.
Solution 2: Upgrade technology systems and automation software
The evaluation of time criteria reveals that slow interactions among involved parties significantly delay the cargo handling process at the CFS warehouse To address this issue, it is essential to upgrade the technological systems in place.
Implementing automated software at Da Nang Port is essential for optimizing communication and customer service By investing in the Information Technology department and enhancing IT infrastructure, the port can improve internet speed in customer reception areas, ensuring seamless procedure completion Developing efficient online software for customer-required procedures enhances the overall customer experience, satisfaction, and retention Additionally, a compatible automated system allows for easy monitoring by various departments and partners, leading to quicker and more accurate process completion This efficiency not only boosts productivity but also frees up time for the port to handle multiple procedures, significantly contributing to the company's production revenue.
Solution 3: Minimize losses in document preparation and inspection
To enhance accuracy in the document verification process, staff must exercise meticulous attention during the receipt and review of documents Flexibility in addressing customer issues is essential to maintain a positive customer experience and uphold the integrity of the company's service implementation Additionally, recruiting more personnel dedicated to document verification is crucial Once documents are checked and entered into the system, a designated employee should recheck them before advancing to the next stage This approach not only minimizes handling time but also ensures precise documentation.
Solution 4: Enhance customer service quality
To attract and retain customers, Da Nang Port must enhance its customer service quality, as modern consumers prioritize both service quality and price By ensuring that personnel adhere to scheduled plans and are prepared to assist with customer inquiries, the port can effectively meet client needs Additionally, it is crucial for employees to communicate promptly with customers about any issues that arise, fostering transparency and collaboration in finding suitable solutions This commitment to excellent service will not only retain existing customers but also draw in new ones.
To enhance service quality, it is essential to understand customer requirements and maintain regular communication, fostering a strong relationship with clients throughout and after the cargo handling process By gathering feedback and suggestions, as well as conducting market surveys, the company can develop effective strategies for business growth and improvement.
In the era of economic integration, import-export activities in Vietnam are thriving, particularly at the Port, highlighting the crucial role of logistics services in facilitating these processes CFS warehousing services emerge as an effective solution for enhancing the efficiency of goods distribution and circulation The operational procedures within CFS warehouses are meticulously standardized and organized, promoting close coordination that ultimately saves time, costs, and effort for Vietnamese businesses.
Danang Port, a seasoned port operator, boasts extensive management experience and a highly skilled team proficient in operational procedures The company continually refines its CFS warehouse processes, ensuring efficient operations and fostering customer trust in its warehousing services Additionally, Danang Port's large-scale operations are bolstered by a robust support network across various sectors Through years of dedicated effort, the company has earned a solid reputation and trust among its clients for its reliable services.
My internship at Da Nang Port allowed me to apply my university knowledge in a practical setting, despite facing challenges due to my limited experience With the enthusiastic support of my seniors at the CFS warehouse and the dedicated guidance of lecturer Tran Thi Ngoc Duy, I gained valuable insights in my field Acknowledging my limitations, I welcome feedback from my lecturers to enhance this report further.
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