Final Report 50% Career Orientation In Hospitality Topic Career Development In Front Office Department, Park Hyatt Saigon Hotel.pdf

VIET NAM GENERAL CONFEDERATION OF LABOR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION BAI HOC TON BUC THANG FINAL REPORT 50% CAREER ORIENTATION IN HOSPITALITY TOPIC: C

VIET NAM GENERAL CONFEDERATION OF LABOR

TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION

BAI HOC TON BUC THANG FINAL REPORT 50%

CAREER ORIENTATION IN HOSPITALITY

TOPIC: CAREER DEVELOPMENT IN FRONT OFFICE DEPARTMENT, PARK HYATT SAIGON HOTEL

Supervisor name: THS NGUYEN QUOC LOC

THS NGUYEN HAI NAM THS VU THI HONG NHUNG

HCM CITY, MONTH DECEMBER YEAR 2020

TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION

REKKKKAKKAKAK

REPORT EVALUATION CAREER ORIENTATION IN HOSPITALITY 50%

SEMESTER 1, ACADEMIC YEAR 2020 — 2021

Topic: Career Development In Front Office Department, Park Hyatt Saigon

1 Format:

- Present according to required guideline (font, page 0.5

number, table content, charts )

- No spelling mistake, typing mistake, referencing 0.5

mistake Clear and understandable sentences

2 Content

Introduction 0.5

2.0

Chapter 1: Overview of organization

- History of establishing and developing (0.5)

- Hotel and Outlets Description (1.0)

- Hotel structure: Organization chart and

- Preparation for knowledge (0.5)

- Preparation for skill (0.5)

- Preparation for experience (0.5)

- Attitude (0.5)

Conclusions: summarize all content of report shortly 0.5

Marking lecturer

INTRODUCTION Sa eee ee ee en ceeesenseeenecieeesirsieentsirsiisiisnrententeenteed 4

CHAPTER 2: OVERVIEW OF FRONT OFEFICE DEPARTMENT 20 U92 “3 20

3 SWOT analysis (Strengths- Weaknesses- Opportunities- Threats) 24

INTRODUCTION

2020, the year with a large number of disasters, is going to end soon One of the most enormous disasters this year is the COVID-19 pandemic Strategies to flatten the COVID-19 curve such as community lockdowns, social distancing, stay-at- home orders, travel and mobility restrictions have resulted in a temporary closure of many hospitality businesses and significantly decreased the demand for businesses that were allowed to continue to operate (Bartik et al., 2020) Accounting for the unprecedented travel restrictions, the United Nations World Tourism Organization expects that international tourists will be down by 20% to 30% in 2020 when compared to the last year To put this into context, they also drew a comparison from the SARS outbreak in 2009, which led to a decline of just 0.4% of the international tourist market The hospitality industry accounts for 10% of the global GDP In 2020, it is forecast that the number of international tourists to Vietnam will decrease by over 80%, domestic tourists will decrease by 45%,the estimated total damage is up to 23 billion USD

The whole industry is front of the brink, there is not really prospective evidence that our industry will revive in the near future However, at the moment, I am still a freshman, there is a long way for me to really face those difficulties, and from what

I know, this year, because of the effects of the COVID-19 which lead to the fall of hospitality, less 12-grade student chose to learn this major, they afraid of the unemployment in the future, but not me, | believe that with the improvement of technology, our World will survive after this nightmare, and after that, hospitality will become stronger than ever, when people can go outside for a long time, once they have a chance, they will go nonstop

Therefore, as a person who is going to work in this field, I need to prepare for myself the knowledge, skills, and experiences that are needed for my future, and have a plan is a must Till now, I had an opportunity to attend a very first class that relates to my profession, and with plenty of help from my three lecturers, ] have pictured how I will have grown up in the future At the moment, I have a huge interest in the Front Office department, I spent some time working on it I think I

am quite good at making plan and a good speaker, I have thought that I suitable for working in this field Therefore, in this report, I] am going to set up a career development plan for myself in The Front Office department, Park Hyatt Saigon Hotel, which is about how should I grow up and what I need to improve in progress

at university and 5 years after graduation

CHAPTER 1: OVERVIEW OF ORGANIZATION

1 History of establishing and developing

Review & Location

Opened in 2005 and renovated in 2015, the 245 room Park Hyatt is the only recently built Saigon property to acknowledge the locale’s French colonial architectural heritage in its design

Right in the centre of town on busy Hai Ba Trung St with easy walking access to the shopping, dining, bars and sights of the city Overlooks an unsightly and often fetid carpark behind the landmark Opera House that definitely needs some attention

One of the Best Ho Chi Minh City Hotels

2 Hotel and Outlets Description

Lobby

The hotel lobby is appealingly cosy and minimal - a pleasant change from the ostentation of some of the other five star hotels in town It sets the feel for the Park Hyatt experience

Accommodation business

Experience the most sumptuous and seamless of stays at Park Hyatt Saigon, one of the leading accommodations in Saigon District 1; with 245 rooms including 23 suites, which recently underwent a complete renovation of décor, facilities and furnishings Today, the upgraded French-colonial style rooms combine elegant, traditional comfort with the latest technology, including in-room mini iPads, Nespresso machines and sensor lighting systems For those of you who welcome additional space, the suites at Park Hyatt Saigon all feature a separate living room,

as well as a curated collection of oil paintings, antiques, lacquerware and handcrafted embroidery by established Vietnamese artists

*Suites

Pat „ Toxe Suite

—

2 Twin Beds Deluxe

10

Spa

Designed to inspire the senses

and renew the spirit of the

features four private single

treatment rooms and brand new

high class equipment Park

Hyatt spa adopts a concept that

fully embraces the Mekong

Delta’s essences, such as fresh

herbs, local grains and fruits

Pool

After a busy day of business or

pleasure, take an invigorating swim in ©

our 20 m (65.6 ft) outdoor pool or

relax under the tropical sun on the |

service offers a delicious selection of

thirst-quenchers and light refreshments

ranging from fruit juices to delightful

cocktails A good selection of light

snacks is also available to satisfy any

craving

Fitness Centre Located on the 3rd floor, Park Hyatt fitness centre / covers 170 sq m( 1,830 sq ' ft) and features modern Life Fitness cardio equipment

headphones To complete experience at Park Hyatt, the

fitness centre also offers

Business Service

In addition to Park Hyatt signature

Concierge, available 24 hours to see |

any bussiness needs, Park Hyatt offer

a full-service business center, located

on the lobby level Find everything

you need in the satellite office, from

fax and copy services to full |

translation services and computer _

workstations enabled with high-speed internet access

12

Dining

Indulge in a well-rounded dining experience at Park Hyatt Saigon Park Hyatt signature restaurant, Square One, features authentic Vietnamese and French cuisine While Opera, offers traditional Italian dishes prepared in a large open kitchen and served in a cosy trattoria setting For a great night out, head to 2 Lam Son, the liveliest nightspot in Ho Chi Minh City On the weekends, rock out with our DJ until late and unwind with a refreshing signature martini or premium glass of champagne Customers can also listen to live performances by resident musicians every evening at the elegant Park Lounge, which also offers a French-inspired Afternoon Tea buffet from Friday to Sunday

13

* Weddings

Whether you dream of a lavish

formal banquet for hundreds of

guests, or an intimate gathering of

your closest family and friends, the

elegant event spaces at Park Hyatt

backdrop for your wedding in Ho

Chi Minh City, Vietnam

* Meetings

Park Hyatt 5-star luxury amenities,

personal service and sleek meeting

venues Ho Chi Minh has to offer,

set the stage for standout corporate

meetings and events Park Hyatt

dedicated event professionals will

ensure that no detail is overlooked

* Events

Featuring elegant function space

and sophisticated ambiance, Park

Hyatt Saigon is the perfect

destination for weddings, year-end

celebrations, and other special

occasions Nothing 1s standard

Your guests will be treated to the

finest cuisines, the most elegant

table settings, unsurpassed service

entertainment Menus are tailored

and varied, and no two events are

ever the same

Py, 230

14

3 Hotel structre: Organization chart and explanation

15

EXPLAINATION

A general manager of GM is an executive who has overall responsibility for

known as profit & loss (P&L) responsibility A general manager usually oversees most or all of the firm's marketing and sales functions as well as the day-to-day operations of the busi

effective planning, de

making to attain desiral

ness Frequently, the general manager is responsible for legating, coordinating, staffing, organizing, and decision

le profit making results for an organization

A front office manag

accountable for maintai

administrative support

discretion of the compal

er is the senior person in an office environment and Ining a professional work epvirenment, staff supervision, and They shoulder a variety of responsibilities, often at the

hy owner

A housekeeping manager, or head housekeeper, has overall responsibility for cleaning rooms, laundering bed linen and maintaining furnishings and other equipment in hotels, res

Spa Managers oversee

spas Their core duties

developing budgets and

duties could entail hirin

A general manager of

managing both the rev

known as profit & loss

most or all of the firm

operations of the bust

effective planning, de

idential homes, hospitals and student accommodation

all aspects of the operations of beauty, health and wellness include managing staff, overseeing facility maintenance, rereating marketing and-promottons campaigns Staff-related

2, training and scheduling employees

GM is an executive who has overall responsibility for ienue-and cost elements of a company's income statement, (P&L) responsibility A general manager usually oversees 's marketing and sales functions as well as the day-to-day iness Frequently, the_general_manager is responsible for legating, coordinating, staffing, organizing, and decision

making to attain desirable profit making results for an organization

16

Assistant Director of Food and Beverage Responsibilities and Duties Assist Director in managing daily operations of food and beverage department Assist in hiring, training and disciplining employees to achieve departmental objectives

An Executive Chef oversees the daily operations of restaurant and hotel kitchens This may include hiring, training and overseeing kitchen staff, and ensuring a high- quality, cost-effective product Also known as Chef Manager or Head Chef

The Executive Sous Chef is responsible for all aspects of the kitchen such as menu plans, operations, recipes, financial responsibility, portion and inventory control, food quality, and employee supervision The Executive Sous Chef provides leadership training and hands-on management of the kitchen staff

A pastry chef or patisserie, is a station chief in a professional kitchen, skilled in the making of pastries, desserts, breads and other baked goods They are employed in large hotels, bistros, restaurants, bakeries, and some cafés

The Director of Finance is responsible for all accounting and financial requirements

of his/her company, also for providing financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value

Director Of Human Resourse

HR directors are responsible for the smooth and profitable operation of a company's human resources department Typically, they supervise and provide consultation to management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations

17

Training Manager

The Training Manager is crucial to the success of your hospitality business They are responsible for creating and implementing training programs and overseeing the development of careers They set performance metrics, evaluate productivity and help employees create long-term career plans within an organization

Director Of Sales & Marketing

The Director of Sales & Marketing is responsible for managing the implementation

of the hotel's sales and marketing strategies and achieving budgeted top line revenue for the hotel The DOSM is accountable for guest room and catering/banquet revenues

Director Of Engineering

The Director of Engineering is responsible to coordinate and manage the day-to-day maintenance and up-keep of the hotel as it pertains to engineering Key Responsibilities: Ensure preventive and corrective maintenance of the real estate Engineering Manager

Responsible to manage all aspects of maintenance staff on a daily basis Directs, coordinates and performs routine, preventive and emergency interior / exterior maintenance and repairs to obtain optimum efficiency and economy of hotel operations

18