practicum report workshop field trip and personal reflection

Core skills for work in context Source: Australian Department of Industry, Innovation, Climate Change, Science, Research, and Tertiary Education and Department of Education, Employment

NATIONAL ECONOMICS UNIVERSITY

FACULTY OF FOREIGN LANGUAGE

Ha Noi, December 11, 2023

TABLE OF CONTENTS

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CHAPTER 1: MID-TERM REPORT 1 - WVORKSHOP 1 REELECTION - << <<<<2

CHAPTER 2: MID-TERM REPORT 2 - WVORKSHOP 2 REEFLECTION s2 eĂce<S<Ss5

2.1.1 Labor market and job application advices from employer's perspecfIve 2.1.2 Professional experience In human resource managemen† posIfion - ‹-s-ccccccccxccc- 2.1.3 Professional experience in the field of Hotel Tourism and how to apply to

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2.2.2 Personal perspective e-

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CHAPTER 1: MID-TERM REPORT 1 - WORKSHOP 1 REFLECTION

1.1 Workshop summary

1.1.1.Career and Career readiness

Students answer a number of questions related to their current status, interests, and plans From there, students understand what their strengths are, what their desires are, and should start thinking about plans for their future career

Lecturers provide more information about career opportunities for students majoring

in business English Students in this major can work in a variety of professions, from translation and interpretation to teaching or working in businesses with foreign elements 1.1.2 Tkigai

Ikigai is a term that combines the words “ikiru” (to live) and “kai” (to see hope)

1.1 Ikigai model

Delight and fullness, but not wealth

Satisfaction

but feeling

of uselessness

Excitement and complacency but sence of uncertainty

explore your passions, talents, values, and goals, and see how they align with the opportunities and needs of the world You can also learn from the examples of people who have found their ikigai and follow their advice and tips

1.2 Career choice formula

Xu hướng

nghề

nghiép

tương lai

Besides, various topics related to career development are also introduced, such as world trends, future prospects, top professions, career opportunities, self-discovery, and career design It also emphasizes the importance of internships as a way to test and validate one's career choices, and the importance of updating oneself to adapt and mnovate in the changing world of work

1.1.3 Skills

The importance of skills

Competencies are the combination of different factors that enable a person to do a job well These factors include skills, which are learned capabilities; abilities, which are natural or acquired aptitudes; and personal attributes, which are innate or developed characteristics that influence one's behavior and attitude

Skills classification

Kỹ năng cứng (Kỹ năng tri thức) để chỉ trình

độ, kiến thức chuyên môn hay bằng cấp và

chứng chỉ chuyên môn

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Kỹ năng mềm (Kỹ năng thực hành xã hội) là thuật

ngữ liên quan đến trí tuệ xúc cảm dùng để chỉ các

kỹ năng quan trọng trong cuộc sống con

người như: kỹ năng sống, giao tiếp, lãnh đạo, làm

việc theo nhóm, kỹ năng quản lý thời gian, thư

giãn, vượt qua khủng hoảng, sáng tạo và đổi mới

Employability skills

® USA

1.3 Skills Classification

Kỹ năng sống là tập hợp các hành vi tích cực và khả năng thích nghi cho phép mỗi cá nhân đối phó hiệu quả với các nhu cầu và thách thức của

Sd cuộc sống hàng ngày; nói cách khác là khả năng tâm lý xã hội

Kỹ năng xã hội là bất kỳ năng lực tạo thuận lợi cho V

sự tương tác và giao tiếp với những người khúc, nơi các quy tắc xã hội và các mối quan hệ được tạo ra, truyền đạt và thay đổi theo các cách bằng lời nói và không lời Quá trình học các kỹ năng này được gọi là

xã hội hóa

Source: Workshop I credentials

1.4 Employability skills framework

Applied Academic Skills eo ¬ @ Interpersonal Skills

Overall, the employability framework in the image is a valuable tool for anyone who wants to be more successful in the workplace It provides a comprehensive overview of the skills and qualities that are important for success, and it can help individuals to identify areas where they may need to develop their skills

e Australia

1.5 Core skills for work in context

Source: Australian Department of Industry, Innovation, Climate Change, Science,

Research, and Tertiary Education and Department of Education, Employment, and

Workplace Relations Generic or employability skills are non-technical skills that complement technical or discipline specific skills and basic language, literacy and numeracy (LLN) skills They help to improve work performance, which also depends on various factors related to the situation where the skills are used

@ Scotland

1.6 Career management skills framework

1 Self — competences that enable individuals to develop sense of self within society

2 Strength — competences that enable individuals to acquire and build on their strengths and to pursue rewarding learning and work opportunities

3 | Horizons — competences that enable individuals to visualise, plan and achieve their career aspirations throughout life

4 Networks — competences that enable individuals to develop relationships and network of support

Source: Skills Development Scotland The competences are a set of SKILLS — ATTITUDES and CAPABILITIES that help

an individual to improve their life opportunities

e Vietnam

1.7 Vietnam national qualifications framework

Bao gồm 8 bậc: Chuẩn đầu ra Bậc 6 — Đại học bao gồm:

+ Bậc 1 - Sơ cấp |; wee gn V22 ge Ba fe

+ Bậc 2 - Sơ cấp ll, 1) Kiên thức: Kiến thức thực tế và kiến thức lý thuyết;

+ Bậc 3 - Sơ cấp III, 2) Kệnăng: Kỹ năng nhận thức, kỹ năng thực hành

+ Bậc 4 - Trung cấp; nghề nghiệp và kỹ năng giao tiếp, ứng xử; + Bậc 5 - Cao đẳng, 3) _ Mức độ tự chủ và trách nhiệm cá nhân trong việc áp dụng kiến + Bậc 6 - Đại học; thức, kỹ năng để thực hiện các nhiệm vụ chuyên môn

+ Bậc ? - Thạc sĩ;

+ Bậc 8 - Tiến sĩ

Source: 1982/QĐ-TTg 18/10/2016 Each country has a different skill framework requirement, however, it is necessary to ensure that skills are needed for the current social situation

1.1.4 Attitude

Attitude is a term that encompasses the way you view and approach problems in your life Attitude includes your internal thoughts and external expressions Attitude is an emotional state expressed by human behavior

In psychology, attitude is a psychological construct, a mental and emotional entity inherent in or characteristic of a person, or their attitude is their approach towards something, or their personal views about it

Attitudes relate to their thoughts, views and feelings

The idea is that hiring people who have the nght work ethic and mindset is more crucial than hiring people who have specific technical skills The reason is that

employees with the right attitude and mindset can acquire the skills they need for the job

to distinguish between what is truth and what is fake information or unreliable data Critical thinking is a tool to improve your knowledge of the world at large

In summary, critical thinking is a set of strategies to guide you away from biased, emotional decisions and toward rational consideration of your actions and beliefs Problem-solving skills

A problem is simply defined by Robertson (2001) as something with three parts including an initial state, a solution path, and a goal In a problem, either the solution path or the goal is unknown

Dewey’s Reflective thinking process includes 5 steps:

e Identify the “felt difficulty or concern”

e Think about the “location and definition” of the problem

e Ask what the possible solutions to the felt difficulty are

e@ Decide what logical reasons to support that solution are

e@ Determine what additional testing and observation need to be done to confirm the validity of the solution

It is important to understand the problem: If you don’t understand the problem, you will struggle to find a solution no matter how good you are at problem solving

e Identify key terms, units, elements or parts of a problem

© Adequately define the terms of the problem

e Adequately define what the problem is asking you to do

© Clarify the goal of the problem

© Identify the “real” problem

e Recognize strategies to help visualize the problem

© Visualize the problem

© Draw a presentation

© Focus on the units of measurement

© Define key words or phrases

1.1.5 Values

People who want to do excellent work, want to develop far and wide, want to do things that seem impossible are people who have a very strong foundation of core values and do not compromise on those values

Nhan cach (Character)

Can dam (Brave)

Trach nhiém (Responsible)

Trưởng thành (Mature)

Kết nối (Connecting}

1.8 Set of values you can choose

Lựa chọn những phẩm chất đúng sẽ khiến chúng ta thành công vững bền và dành được lòng

tin của mọi người Mức độ thành công của bạn sẽ được quyết định bởi mức độ kỷ luật cá nhân của bạn Chiến thẳng chỉ tới với những người hoàn thành mục tiêu, không phải những người khởi xướng

Luôn học hỏi để đảm bảo rằng ngày mai sẽ tốt hơn ngày hôm nay Bạn không thể chiến thẳng nếu bạn không chớp lấy cơ hội và bắt đầu Hãy thổi bùng ngọn lửa đam mê bởi khi đó không điều gì là không thể

Là tiến lên phía trước cho dù bạn sợ hãi Hãy bước lên trước gương và nhận trách nhiệm của bạn Luôn lựa chọn những người bạn tích cực đồng hành cùng bạn

Học cách lắng nghe để kết nối với mọi người

Hãy cởi mở để gạt bỏ những chướng ngại giữa chúng ta và xây những cây cầu đưa chúng ta lại gần nhau

Bén bi (Grit) Học cách kiên trì, vượt qua khó khẩn, trở ngại và thất vọng để thành công

Yêu Thương (Love) Chọn cho đi vô điều kiện và cuộc sống của bạn sẽ có ý nghĩa khi bạn ảnh hưởng tới mọi người

một cách tích cực

Chinh tru (Integrity) Sự trung thực và sự tuân theo các tiêu chuẩn đạo đức một cách mạnh mẽ

Source: Workshop I credentials 1.1.6 Habits

Habit 1 - Be Proactive

Take action before problems arise, instead of waiting in a passive mode for them to happen

Habit 2 - Begin with the End in Mind

Imagine what you want to achieve in the future and plan and work towards it Habit 3 - Put First Things First

Consider what is important and what is urgent You should prioritize in the following order:

e Important and Urgent

e Important and not-urgent

e Not Important and Urgent

e Not important and Not urgent

Habit 4 - Think Win-Win

Seek solutions or agreements that benefit everyone involved in your relationships Appreciate and respect people by realizing that a "win" for all is a better long-term outcome than if only one person got what they wanted

Habit 5 - Seek First to Understand, Then to be Understood

Listen with empathy to truly understand a person, which makes them more willing to listen to you and be influenced by you This creates a climate of trust, and positive problem solving

Habit 6 - Synergize

Leverage the strengths of people through positive teamwork, so as to achieve goals that no one could have done alone

Habit 7 - Sharpen the Saw

Balance and renew your resources, energy, and health to create a sustainable, long- term, effective lifestyle

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The workshop proved to be an invaluable opportunity to delve into the intricacies of career planning and development, prompting me to reflect deeply on my own aspirations and goals The introduction of the concept of 'ikigai', a Japanese term that translates to "a reason for being”, resonated deeply as it empowered me to seek a balance between my passions, skills, the world's needs, and potential remuneration Additionally, the workshop presented a practical 'career choice formula’ that elegantly captured the interplay of skills, attitude, values, and habits in shaping career success

The workshop provided a wealth of information and resources to assist in identifying and developing my skills, particularly those essential for employability across diverse fields The Employability Skills Framework, a comprehensive set of skills and attributes, was meticulously explained, categorized into the broad areas of applied knowledge, effective relationships, and workplace skills Furthermore, the workshop delved into the concept of core skills for work in context, emphasizing adaptability and responsiveness to the ever-changing demands of the workplace

The Career Management Skills Framework, a roadmap for planning and managing career development and transitions, was also introduced Additionally, the workshop shed light on the Vietnam National Qualifications Framework, a system that outlines the levels and types of qualifications within the education and training system in Vietnam The workshop's emphasis on attitude, values, and habits highlighted their profound impact on both career and personal growth Through self-reflection, I was able to identify and evaluate my own attitude, values, and habits, setting SMART goals for continuous improvement SMART goals, characterized by specificity, measurability, achievability, relevance, and time-boundness, provide a clear path for personal development

The workshop culminated as a rich and engaging learning experience, significantly enhancing my career awareness and readiness The workshop's insights will undoubtedly serve as a guiding light as I navigate my career journey

1.2.2 Personal perspective

The workshop on career planning and development was a transformative experience that provided me with the tools and insights to embark on a fulfilling and meaningful career journey The introduction of the Japanese concept of 'ikigai’, meaning "a reason for being”, resonated deeply with me, as it emphasized the importance of aligning my career

11

aspirations with my passions, skills, and the needs of the world This concept shifted my perspective from solely seeking financial rewards to pursuing a career that aligns with my intrinsic motivations and contributes positively to society

The 'career choice formula’ presented in the workshop served as a valuable framework for making informed career decisions It highlighted the interconnectedness of skills, attitude, values, and habits, emphasizing the need to develop a holistic approach to career planning This formula empowered me to recognize that career success is not solely determined by technical skills but also by personal attributes and a positive mindset Identifying and developing my employability skills was a crucial aspect of the workshop The Employability Skills Framework provided a comprehensive roadmap to acquiring the essential skills required for success in the workplace The framework categorized these skills into three broad areas: applied knowledge, effective relationships, and workplace skills This categorization helped me understand the diverse range of skills needed to thrive in today's dynamic work environment

The workshop also emphasized the importance of attitude, values, and habits in shaping my career path | was encouraged to cultivate a positive and proactive attitude, one that embraces challenges and views setbacks as opportunities for growth Additionally, the concept of SMART goals (Specific, Measurable, Achievable, Relevant, and Time-bound) provided a practical tool for setting and achieving personal and professional goals

Overall, the workshop on career planning and development proved to be an invaluable experience that equipped me with the knowledge, skills, and mindset to navigate my career journey with clarity and purpose The workshop's emphasis on self-discovery and alignment with Ikigai inspired me to pursue a career that 1s not only financially rewarding but also personally fulfilling and contributes to the greater good

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CHAPTER 2: MID-TERM REPORT 2 - WORKSHOP 2 REFLECTION

2.1 Workshop summary

2.1.1 Labor market and job application advices from employer's perspective

As Nguyen Khanh Hien, a seasoned HR professional with 7 years of experience, including roles at Wilmar CLV and CJ Group, she'd like to share some valuable insights for Business English students venturing into the job market

e Job Opportunities Abound: With globalization and booming international trade, the demand for Business English graduates is soaring Roles like International Marketing Specialist, Business Development Associate, and Customer Service Representative are just a few examples

e Crafting a Compelling CV: Your CV is your first impression, so make it count Tailor it to each specific job description, highlighting relevant skills and experiences Quantify your achievements using metrics and action verbs Proofread meticulously for any errors

e Attending the Interview: Research the company thoroughly and anticipate potential interview questions Prepare concise and confident answers, showcasing your communication skills and passion for the industry Dress professionally and arrive punctually

e@ Impressing in the Interview: Demonstrate active listening, positive body language, and genuine enthusiasm Ask insightful questions, showcasing your initiative and critical thinking Express your willingness to learn and adapt to new challenges Remember, the interview is a two-way street — assess if the company culture aligns with your values and career goals

By following these tips and leveraging your Business English expertise, you can confidently navigate the job market and land your dream career Remember, your skills are valuable — believe in yourself and shine!

2.1.2 Professional experience in human resource management position

A fulfilling career in HR requires a blend of knowledge, skills, and attitudes Essential knowledge spans labor laws, recruitment strategies, and performance management Skills like effective communication, conflict resolution, and data analysis

Navigating the Hospitality Industry: Sales & Marketing in Hotel Tourism

The Hotel Tourism industry offers exciting career opportunities, particularly in Sales and Marketing Entry points include internships and roles like Reservation Specialist, Event Coordinator, or Sales Associate

e@ Knowledge and Skills:

© Industry Knowledge: Understanding market trends, competitor analysis, and revenue management strategies

Sales and Marketing Expertise: Proficiency in generating leads, crafting persuasive proposals, and closing deals

Communication Skills: Excellent verbal and written communication, fluency in English (and other languages preferred), and strong presentation skills

Relationship Building: Ability to network effectively, build rapport with clients, and foster long-term relationships

Technical Skills: proficiency in CRM software, social media marketing tools, and data analysis

e Attitudes:

© Passion for Hospitality: Genuine interest in the industry and a commitment

to delivering exceptional guest experiences

Proactiveness and Initiative: Ability to take ownership of tasks, identify opportunities, and drive results

Teamwork and Collaboration: Effective communication and collaboration within a dynamic team environment

Adaptability and Resilience: Ability to thrive in a fast-paced environment and adapt to changing priorities