organizational behavior group assignment

Our leader is Lan Phuong who ensures that all team members are working towards the common goal effectively.. Our team members are selected based on their skills and expertise, and we wor

National Economics University NEU Business School

Pham Thi Hoai Thuong - 11203869 Tran Linh Chi - 11200628

Nguyen Thuy Dung - 11204872

Class: E-BBA 12.1

E-BDB 2

"SIMD MMADAMMAD MDDS

1 The motivation of the organization:

2 Motivation of each individual:

V COMMUNICATION:

VI EFFECTIVENESS OF TEAMWORK AND GOAL ACHIEVEMENT:

1 Accomplishing Assigned Exercises - Fostering Learning and Achievement:

2 Acquiring knowledge in Organizational Behavior:

3 Effectively utilizing resources - Leveraging individual strengths:

4 Close-knit relationships among team members:

5 Creating a positive and supportive environment:

VII DESCRIPTION OF EACH INDIVIDUAL TEAM MEMBER’

I EXECUTIVE SUMMARY:

In the context of world economic integration, teamwork has become a ubiquitous concept because it brings benefits not only to organizations but also to individual team members At the same time, human behavior has a powerful impact on organizational performance, culture, and success

Under this circumstance, in this summer section, the students of E-BBA 12.1 and E-BDB 2 have been given a chance to take part in the “Organizational Behavior” course in order to have more insights into team dynamics and how to optimize each individual's potential Eight people eventually made up the team, which was led by Chu Lan Phuong Eight members, each with a unique personality and area of expertise, had the opportunity to discuss a variety of cases over the course of 11 sections and identify the key components of productive group dynamics This report documents our collaborative process, the outcome, and each person's contribution

The report covers a range of topics that in-depth assess each step of the teamwork process and how the team gradually overcomes each obstacle in its path The first part will inform the background of all team members as well as introduce the team's status and norms Following this part, the team will evaluate the development of the working process through five stages of Tuckman's theory The team leader will simultaneously use the MBTI result of each member to have a profound understanding of their characteristics and assign suitable tasks In addition, it is a must to identify and evaluate the key factors that stimulate each team member and motivate them to perform at their best From this point, the team will get a gist of how to efficiently communicate with each other and prevent impasse After these phases of the process, all members will figure out how the effectiveness of the team working after all this time aligns with the initial goals

The report aims to highlight the distinctrve team dynamics as well as how each person's skills complement one another The final section will also include a record of each team member's contribution, serving as proof of their effort and diligence

II GROUP PROPERTIES:

I, Type of group:

Our team is a formal group established within our class to achieve specific goals and objectives We have a clear purpose and a set of predefined roles and responsibilities for each team member Our leader is Lan Phuong who ensures that all team members are working towards the common goal effectively Communication within our team is formal and follows established protocols, such as offline classroom discussions or online meetings Our team members are selected based on their skills and expertise, and we work collaboratively to achieve our shared goals Ultimately, our team's success contributes to the success of our class as a whole

2 The size of the group:

The size of a group affects the group's overall behavior, but the effect depends on the dependent variables: Smaller groups are faster at completing tasks than larger ones If the group is engaged in problem-solving, large groups consistently do better Our team consists of 8 members, in the initial discussions, the group decided to work together and did not separate However, after a few follow-up sessions, the group realized that: there were too many tasks to do and in the discussions, the group often did not make it

on time and often quarreled Therefore, the group decided to split into two subgroups The members are divided based on personalities and the leader's observations from past sessions Both groups have members who are both introverted and extroverted to complement and help each other

3 Diversity:

All 8 members of the group are the same age and are female, so it can be easier to think and understand each other However, in the group, there were 2 students from different classes, different majors from the other 6 students and we had never cooperated before Therefore, in the working process, it also creates some difficulties

in communication and more difficulty in unifying the working style In addition, the team members come from different provinces However, this does not cause

difficulties in terms of language barriers for us; on the contrary, it makes the team culture more diverse

4 Norms:

Norms influence behavior with a minimum of external controls Different groups, communities, and societies have different norms In our group, the norm which appears mainly is the performance norm After jointly determining the goal is to complete the subject well and achieve high results, 9 points, the team members all have to work hard to achieve standards as expected Performance norms help our team provide explicit cues about how hard members should work, and how to get the job done, At the same time, it also helps Lan Phuong - the leader has criteria to evaluate the team's work level and provide support when needed Besides, Resource allocation norms also appear It includes the assignment of difficult jobs and the distribution of resources Through online and offline discussions, the team leader assigned tasks to each person In particular, we found Tuckman's theory to be the hardest part Therefore, Lan Phuong has allocated more personnel to focus on this part

5 Status:

Besides norms, status can also influence behavior in organizations According to the status characteristic theory, Status is derived from a person's ability to contribute to a group's goals and an individual's personal characteristics First, based on personal characteristics through the MBTI test, we found that Lan Phuong is the most likely person to be the leader of the group Therefore, the group left her as the leader to manage, lead and assign tasks to the group Second, we found that, compared to the first sessions, some members actively contributed ideas, sometimes even arguing with each other to come to a conclusion That proves, you want to show your knowledge and contribution and want to receive appreciation from the rest of the members

TI TUCKMAN'S THEORY:

I, Forming:

Forming stage took place during the first meeting The group is formed based on the similarity of the members’ goals and working methods Initially, the group consisted of Lan Phuong, Thao Nguyen, Diem My, Thuy Linh, Hoai Thuong, and Thanh Ngan, all

in the same class, having known and studied together in some subjects before However, the group still lacks 2 people to meet the required number of members Through the process of searching for the remaining 2 members, we found that Linh Chi and Thuy Dung are two people who have not worked together but have the same goal that the group is aiming for Therefore, Lan Phuong met them and invited them to join the group Through the negotiation, Linh Chi and Thuy Dung agreed to join, and the group was completed with 8 members

The good completion of the exercises through class discussion activities and the excellent completion of the group assignment is determined by the group as the goal

of the whole group Besides, the group also sets the goal to accumulate more knowledge about organizational behavior, effectively allocate resources and create close relationships between members The desired outcome of the group assignment is

9 points

In the first meeting, the group discussed the expectations they wanted to achieve as well as the group formed the rules The meeting schedule is set weekly, with a deadline of 3 weeks to complete the group exercise Besides, team members get to know each other to understand each other's information as well as know each other's personality when testing MBTI together to easily establish working relationships Due

to the late transmission of certain members' MBTI test results and the fact that some members belonged to separate classes during this time, the members still needed to comprehend each other's personalities The group's first class discussion was unproductive, which is indicative of a lack of mutual understanding since each person's expectations, abilities, and expertise have not been fully addressed

The group has a secretary to record the discussion for each meeting assigned by the leader based on the MBTI results

2, Storming:

The storming stage took place over a week Members engage in discussion during group work activities at this stage Each meeting's notes are still available When members disagreed with one another's beliefs, especially when there was a need to argue to make each person's case, conflicts started to arise The group members’ inability to regulate their actions resulted in their failure to listen to one another

Those reasons are due to:

Firstly, the group is too large, and letting the whole group discuss together is not optimal When the whole group discusses and comes up with ideas, nobody pays attention to anybody else

Secondly, the members' personalities are different, there are a few members who have opposite personalities Specifically, in her personality, Thuy Dung is an imaginative person who will oppose her views with Hoai Thuong who 1s a worshiper of truth, so they will sometimes have disagreements in opinion Besides, the members do not understand each other well, so they are not really comfortable sharing their thoughts, which sometimes leads to conflicts Specifically in this case are Thuy Dung and Linh

Chi

Thirdly, the improper assignment of work to each team member will result in introverts who will find it challenging to express their ideas

Therefore, the group came up with solutions:

The leader divided the group into 2 small teams for members to discuss in small groups and then they compared and supported each other's ideas and this reduced the

conflict significantly Small groups are divided into smaller groups making it easier to discuss

When members disagree, the entire group will collectively assess each person's point

of view to provide suggestions toward the original goal to find the most optimal solutions And the decision made will be based on the consensus of the group members

The leader should hold meetings more regularly so that members can share with each other about problems, and thoroughly resolve conflicts as well as the leader should encourage members to openly share more towards the common goal of the group

Pham Diem My: INFJ

It stands for introverted, intuitive, feeling, and judging People in INFJ types are compassionate, idealistic, and likely to form close bonds with people However, they can also be challenging to get to know on a deep level Generally, they have high expectations and can be perfectionistic and challenging to satisfy Based on the result,

it is likely to be suitable for My to keep a record of all activities of the group and design a PowerPoint

Trinh Thao Nguyen: ISFJ

It stands for introverted, sensing, feeling, and judging People with this personality type tend to be friendly, responsible, warm-hearted, detail-oriented, and reserved They are well-known as protectors, which is why Neguyen’s responsibility is to reconcile the conflict during the working process, make an outline and check the final product of the group

Tran Linh Chi: ISFJ

Coincidentally, Nguyen and Chi are the same characteristic type Therefore, Chi will help Nguyen in doing the description

Neuyen Thuy Dung: INFP

An INFP is someone who possesses introverted, intuitive, feeling, and prospecting personality traits These rare personality types tend to be quiet, open-minded, and imaginative, and they apply a caring and creative approach to everything they do Dung will take responsibility to support Ngan and Linh to come up with ideas

Pham Thi Hoai Thuong: ISTJ

Introvert, sensing, thinking, and judging are four letters representing characteristics of this type Like Dung, Thuong will help Ngan and Linh to come up with the ideas, and support them

Neuyen Thi Thuy Linh: ENTP

The personality of people in this type is extroverted, intuitive, thinking, and perceiving They are often described as innovative, clever, and expressive ENTPs are also known for being idea-oriented, which is the reason why they can engage in a conversation or debate about something in which they are interested Therefore, Linh 1s responsible for contributing her ideas

Nguyen Thị Thanh Ngan: ENE]

It stands for extroverted, intuitive, feeling, and judging People with ENFJ personality types are often described as warm, outgoing, loyal, and sensitive Therefore, Ngan is

in charge of sharing her ideas with the group and encouraging other introverts to share their ideas

Chu Lan Phuong: ENTJ

Extroverted, intuitive, thinking, and judging are the characteristics of this type People

in the ENTJ type are decisive people who love momentum and accomplishment They gather information to construct their creative visions but rarely hesitate for long before acting on them That is the reason why Phuong plays the role of a leader of the group who makes a strategy and leads the group during this subject

Besides making sure that all members fully understand their responsibilities, there are rules that all the members have to follow to ensure the group’s discipline and boost the group working more smoothly and less demanding All members need to attend class fully to discuss the group’s work and contribute their opinions whether they are extroverted or introverted If there is someone absent from class, she must ensure that she has a grip on necessary information and her tasks on that day Furthermore, all members have to behave friendly, polite and respect others in the group Last but not least, there is a shared group on Facebook where all members are added to where people can talk to each other and all information, and documents are uploaded

4 Performing:

4.1, Leadership:

Firstly, the leader guides the whole group to do the tasks Then they will ask each person for her ideas Then the entire group will discuss to find the best idea Although the task can be finished, there are many opinion conflicts and it takes a lot of time to have a common opinion Besides some who are proactive and enthusiastic to share their ideas, there are people who are shy, and quiet, and rarely contribute their opinions like Dung and Chi This may be because they come from another class, their characteristics and they are not getting used to this working type

Then, the whole group is divided into two teams that have equal resources All the extroverts and the “star” are allocated evenly in two teams to ensure that not all superior or inferior people are in the same group Usually, those would act as leaders

in small groups As observed by Lan Phuong, each small group continued dividing into small teams to discuss After the members were assigned their small tasks, each member would raise their ideas, listen and supplement the opinions of the rest when they completed them The leader, Phuong, always takes part in the discussion of the two teams to support and control them to ensure that they are on the right track Lastly, when the small group discussion is finished, the two groups will check each other's results and come to a final agreement

4.2 Evaluation:

For the teamwork method, we have changed and found a more efficient way of working As the latter, our group became more active and vibrant In the first few discussions (sessions 6 and 7), the members such as Dung and Chi were still shy, and timid, did not express their opinions, and tended to work individually, and only a few extroverted members discussed By the 8th session, the lecturer taught us how to work effectively in groups, and how to come up with as many ideas as possible to promote each member's ability, and we applied them in session 9 Specifically, we divided our group into two small groups, each group having four members to discuss instead of keeping a large group of eight people When the group is divided into small groups, there are not too many duplicate ideas during the discussion between all members That was the reason why we could come up with the last idea in less time than before

In addition, the smaller the group was, the fewer conflicts occurred The division of this group makes it easier for members to express their views, and listen to each other

in turn Unlike a large group, there are some people who will be lazy and rely on others, all the members in small groups enthusiastically share their ideas and debate with each other to come up with the best ones After that session, we noticed that our group has changed positively, everyone is more open and contributing more ideas, and the group is much more active It's a positive sign that our team is on the right track