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Tiêu đề Introduction To Management Information Systems
Tác giả Nguyễn Thị Hoàng Yến, Dương Anh Vũ, Dương Thanh Vũ
Trường học Ha Noi University of Science and Technology
Chuyên ngành Applied Mathematics and Informatics
Thể loại Report
Năm xuất bản 2023
Thành phố Ha Noi
Định dạng
Số trang 34
Dung lượng 7,55 MB

Cấu trúc

  • Part I PREFACE (3)
  • Part II Management Information System - The intersection of Technology (4)
    • 1. What is Management Information System? (4)
    • 2. Components of the Management Information System (5)
    • 3. Objectives of the Management Information System (6)
    • 4. Characteristics of the Management Information System (7)
  • Part III Overview of Career Path Management Information System (9)
    • 1. ERP system (9)
    • 2. Data Warehouse and Business Intelligence Systems (11)
    • 3. CRM system (14)
    • 4. Supply Chain Management (SCM) (16)
  • Part IV Job Location and Job Opportunity Market (18)
    • 1. System Consulting Career Path (18)
    • 2. System Implementation Career Path (19)
    • 3. System Operation Career Path (20)
    • 4. Career path to exploit the system (21)
    • 5. Information Systems Auditing Career Path (21)
  • Part V Is Computer and Information Systems Management the right (23)
    • 1. What skills are required for Computer and Information Systems Managers? (23)
    • 2. What knowledge is needed to be a Computer and Information Systems Manager? (25)
    • 3. Work Styles (26)
  • Part VI Regular Education Program of Management of System in Hanoi (28)
  • Part VII Summary (32)
  • Part VIII MIS Graduate Salary (34)

Nội dung

PREFACE

In today's technologically developed society, along with rapid economic development and increasingly fierce competition between businesses, a business's sustainability depends on many factors both internal and external One of the most important factors mentioned is how to manage business data and how to determine business goals and reasonable solutions to bring maximum benefits to businesses Therefore, the role of information systems in enterprises is increasingly important, not only to support some office activities but also play a strategic role to in the business It related each stage is to of organizing, operating and arrangingthe policies and regulations of an organization in the most accurate way Functional management information system is designed to collect, process, provide information, and support decision-making by function, including production and business management information system, financial - accounting information systems, marketing information systems, human resource management information systems, leadership and decision support information systems

Thus, we realize that the role of management information systems in business is extremely important In the report, we will delve deeper into the concepts related to management information systems, career orientation as well as the labor market and job opportunities, the knowledge and skills required in the industry

Management Information System - The intersection of Technology

What is Management Information System?

A management information system, or MIS, is a data-driven field that focuses on organizing a company's data and using it to make informed decisions The more complex a company's operations are, the more complex itsMIS likely tois be An MIS is used to significantly improve the efficiency of report generation and data analysis by taking the information gathered by various members of staff and storing it in a uniform and accessible manner

A management information system is used to monitor real-time results, changes in productivity over time and even to answer questions or provide data as a reaction to current needs Although decision-making professionals are more likely to regularly make use of an MIS, it is common for most employees provide data or access reports to from an MIS IT professionals typically maintaining these systems is sincethey operate using cloud technology.

Components of the Management Information System

A management information system is made up of five major components namely people, business processes, data, hardware, and software All of these components must work together to achieve business objects

People these are the users who use the information system to record the day to day – business transactions The users are usually qualified professionals such as accountants, human resource managers, etc The ICT department usually has the support staff who ensure that the system is running properly

Business Procedures – these are agreed upon best practices that guide the users and all other components on how to work efficiently Business procedures are developed by the people i.e users, consultants, etc.

Data – the recorded day to day business transactions For a bank, data is collected from activities such as deposits, withdrawals, etc

Hardware – hardware is made up of the computers, printers, networking devices, etc The hardware provides the computing power for processing data It also provides networking and printing capabilities The hardware speeds up the processing of data into information

Software – these are programs that run on hardware The software is broken down into two major categories, namely system software and applications software System software refers to the operating system i.e., Windows, Mac OS, and Ubuntu, etc Applications software refers to specialized software for accomplishing business tasks such as a payroll program, banking system, point of sale system, etc

Objectives of the Management Information System

MIS capture data from various internal and external sources of the organization Data capturing may be manual or through computer terminals

The captured data is processed to convert into the required information Processing of data is done by such activities as calculating, sorting, classifying, and summarizing

MIS stores the processed or unprocessed data for future use If any information is not immediately required, it is saved as an organization record, for later use

MIS retrieves information from its stores as and when required by various users

Information, which is a finished product of MIS, is disseminated to the users in the organization It is periodic or online through a computer terminal

Characteristics of the Management Information System

What is MIS Characteristic? MIS plays a very important role in every aspect of an organization These characteristics are generic in nature

Following are the characteristics of MIS:

The information system follows a System’s approach The system’s approach implies a holistic approach to the study of system and its performance in the light for the objective for which it has been constituted.

The top-down approach must be followed while designing the MIS The top-down approach suggests that the system development starts from the determination of management needs and overall business objectives

The MIS development plan should be derived from the overall business plan Management oriented characteristic of MIS also implies that the management actively directs the system development efforts

MIS design and development should be as per the information needs of managers at different levels, strategic planning level, management control level and operational control level In other words, MIS should cater to the specific needs of managers in an organization’s hierarchy

MIS should be developed on the exception-based reporting principle, which means an abnormal situation, i.e., the maximum; minimum or expected values vary beyond tolerance limits In such situations, there should BE exception reporting to the decision-maker at the required level

Besides exception-based reporting, MIS should also look at the future In other words, MIS should not merely provide past or historical information; rather it should provide information, on the basis of projections based on which actions may be initiated Integration is a necessary characteristic of a management information system Integration is significant because of its ability to produce more meaningful information

For example, in order to develop an effective production scheduling system, it is necessary to balance such factors as setup costs, Workforce, Overtime rates,

Production capacity, Inventory level, Capital requirements and Customer services

MIS is developed over relatively long periods Such a system does not develop overnight A heavy element of planning is involved The MIS designer must have the future objectives and needs of the company in mind

The process of MIS development is quite complex and one is likely to lose insight frequently Thus, the system, though viewed as a single entity, must be broken down into digestible sub-systems which are more meaningful at the planning stage

A central database is a mortar that holds the functional systems together Each system requires access to the master file of data covering inventory, personnel, vendors, customers, etc It seems logical to gather data once, validate it properly and place it on a central storage medium, which can be accessed by any other subsystem

Overview of Career Path Management Information System

ERP system

Enterprise resource planning (ERP) is a process used by companies to manage and integrate the important parts of their businesses Many ERP software applications are important to companies because they help them implement resource planning by integrating all of the processes needed to run their companies with a single system An ERP software system can also integrate planning, purchasing inventory, sales, marketing, finance, human resources, and more

• Types of ERP by implementation

On-premise ERP is a traditional form of ERP deployed in your data center at your chosen locations

- You control everything from installation to hardware and software maintenance

- You deploy your ERP directly on your on-premises devices

- On-premise ERPs are more suitable for small and medium companies

Cloud ERP is a model running on the provider’s cloud computing platform

- ERP suppliers are in charge of system maintenance

- Service (SaaS) is available on cloud hosting instead of on-premises deployment

- You can access real-time data as long as you have an internet connection

- Businesses get more outstanding risk management and data security

- Cloud ERPs are suitable for large businesses

Hybrid ERP is for you if you want to combine 2 above options to meet your business requirements

- A mix of on-premises and cloud-based deployments (some of your ERP applications and data will be in the cloud and some on-premises)

- Hybrid ERP acronyms for two-tier ERP

- Ideal for companies with multiple locations

Open-source ERP refers to flexible ERP solutions like combining Magento extensions into an ERP software to:

- Customize to better fit your business

- Allow you to test, change, and enhance your ERP source code

Data Warehouse and Business Intelligence Systems

Data warehousing is the secure electronic storage of information by a business or other organization The goal of data warehousing is to create a trove of historical data that can be retrieved and analyzed to provide useful insight into the organization's operations

Data warehousing is a vital component of business intelligence That wider term encompasses the information infrastructure that modern businesses use to track their past successes and failures and inform their decisions for the future Data warehousing is the storage of information over time by a business or other organization

New data is periodically added by people in various key departments such as marketing and sales

The warehouse becomes a library of historical data that can be retrieved and analyzed in order to inform decision-making in the business

The key factors in building an effective data warehouse include defining the information that is critical to the organization and identifying the sources of the information

A database is designed to supply real-time information A data warehouse is designed as an archive of historical information

The need to warehouse data evolved as businesses began relying on computer systems to create, file, and retrieve important business documents The concept of data warehousing was introduced in 1988 by IBM researchers Barry Devlin and Paul Murphy

Data warehousing is designed to enable the analysis of historical data Comparing data consolidated from multiple heterogeneous sources can provide insight into the performance of a company A data warehouse is designed to allow its users to run queries and analyses on historical data derived from transactional sources Data added to the warehouse do not change and cannot be altered The warehouse is the source that is used to run analytics on past events, with a focus on changes over time Warehoused data must be stored in a manner that is secure, reliable, easy to retrieve, and easy to manage

- There are certain steps that are taken to maintain a data warehouse One step is data extraction, which involves gathering large amounts of data from multiple source points After a set of data has been compiled, it goes through data cleaning, the process of combing through it for errors and correcting or excluding any that are found

- The cleaned-up data are then converted from a database format to a warehouse format Once stored in the warehouse, the data goes through sorting, consolidating, and summarizing, so that it will be easier to use Over time, more data are added to the warehouse as the various data sources are updated

- 0A key book on data warehousing is W H Inmon's "Building the Data Warehouse," a practical guide that was first published in 1990 and has been reprinted several times

- Today, businesses can invest in cloud-based data warehouse software services from companies including Microsoft, Google, Amazon, and Oracle, among others

• What Is Business Intelligence (BI)?

- Business intelligence (BI) refers to the procedural and technical infrastructure that collects, stores, and analyzes the data produced by a company’s activities

- BI represents the technical infrastructure that collects, stores, and analyzes company data

- BI parses data and produces reports and information that help managers to make better decisions

- Software companies produce BI solutions for companies that wish to make better use of their data

- BI tools and software come in a wide variety of forms such as spreadsheets, reporting/query software, data visualization software, data mining tools, and online analytical processing (OLAP)

- Self-service BI is an approach to analytics that allows individuals without a technical background to access and explore data

• Types of BI Tools and Software

BI tools and software come in a wide variety of forms Let's take a quick look at some common types of BI solutions

- Spreadsheets: Spreadsheets like Microsoft Excel and Google Docs are some of the most widely used BI tools.

- Reporting software: Reporting software is used to report, organize, filter, and display data

- Data visualization software: Data visualization software translates datasets into easy-to-read, visually appealing graphical representations to quickly gain insights

- Data mining tools: Data mining tools "mine" large amounts of data for patterns using things like artificial intelligence, machine learning, and statistics

- Online analytical processing (OLAP): OLAP tools allow users to analyze datasets from a wide variety of angles based on different business perspectives

CRM system

Customer relationship management (CRM) refers to the principles, practices, and guidelines that an organization follows when interacting with its customers From the organization's point of view, this entire relationship encompasses direct interactions with customers, such as sales and service-related processes, forecasting, and the analysis of customer trends and behaviors Ultimately, CRM serves to enhance the customer's overall experience

- Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers

- CRM is often used to refer to technology companies and systems that help manage external interactions with customers

- Major areas of growth in CRM technology include software, cloud computing, and artificial intelligence

• Understanding Customer Relationship Management (CRM)

- Elements of CRM range from a company's website and emails to mass mailings and telephone calls Social media is one-way companies adapt to trends that benefit their bottom line The entire point of CRM is to build positive experiences with customers to keep them coming back so that a company can create a growing base of returning customers

- Increasingly, the term CRM is being used to refer to the technology systems companies can engage manage their external to interactions with customers at all points during the customer lifecycle, from discovery to education, purchase, and post-purchase

- With an estimated global market value of over $40 billion in 2018, CRM technology is widely cited as the fastest-growing enterprise-software category, which largely encompasses the broader software-as-a-service (SaaS) market

Five of the largest players in the CRM market today include cloud computing giant Salesforce, Microsoft, SAP, Oracle and Adobe Systems

A CRM system ( Scoro CRM software)

• Types of Customer Relationship Management (CRM) Technology

- Special CRM software aggregates customer information in one place to give businesses easy access to data, such as contact data, purchase history and any previous contact with customer service representatives This data helps employees interact with clients, anticipate customer needs, recognize customer updates and track performance goals when it comes to sales

- CRM software's main purpose is to make interactions more efficient and productive Automated procedures within a CRM module include sending sales team marketing materials based on a customer's selection of a product or service Programs also assess a customer's needs to reduce the time it takes to fulfill a request

- Cloud-based systems provide real-time data to sales agents at the office and in the field as long as a computer, smartphone, laptop or tablet connects to the internet Such systems boast heightened accessibility to customer information and eliminate the sometimes-complicated installation process involved with other CRM products or software

- The convenience of this type of system, however, has a trade-off If a company goes out of business or faces an acquisition, access to customer information may become compromised A business might have compatibility issues when

SAMI-HUST-MI2 Group 35 and if it migrates to a different vendor for this kind of software Also, cloud- based CRM programs typically cost more than in-house programs.

Supply Chain Management (SCM)

• What Is Supply Chain Management (SCM)?

Supply chain management is the management of the flow of goods and services and includes all processes that transform raw materials into final products It involves the active streamlining of a business's supply-side activities to maximize customer value and gain a competitive advantage in the marketplace

- Supply chain management (SCM) is the centralized management of the flow of goods and services and includes all processes that transform raw materials into final products.

- By managing the supply chain, companies can cut excess costs and deliver products to the consumer faster.

- Good supply chain management keeps companies out of the headlines and away from expensive recalls and lawsuits

- The five most critical elements of SCM are developing a strategy, sourcing raw materials, production, distribution, and returns

- A supply chain manager is tasked with controlling and reducing costs and avoiding supply shortages

In SCM, the supply chain manager coordinates the logistics of all aspects of the supply chain which consists of five parts:

- The source (of raw materials or services)

- Manufacturing (focused on productivity and efficiency)

- The return system (for defective or unwanted products)

The supply chain manager tries to minimize shortages and keep costs down The job is not only about logistics and purchasing inventory According to Salary.com, supply chain managers “oversee and manage overall supply chain and logistic operations maximize to efficiency and minimize the cost of organization's supply chain

Productivity and efficiency improvements can go straight to the bottom line of a company Good supply chain management keeps companies out of the headlines and away from expensive recalls and lawsuits

• Why Is Supply Chain Management Important?

Supply chain management is important because it can help achieve several business objectives For instance, controlling manufacturing processes can improve product quality, reducing the risk of recalls and lawsuits while helping to build a strong consumer brand At the same time, controls over shipping procedures can improve customer service by avoiding costly shortages or periods of inventory oversupply Overall, supply chain management provides several opportunities for companies to improve their profit margins and is especially important for companies with large and international operations

Job Location and Job Opportunity Market

System Consulting Career Path

Before an information system project is implemented, the initial steps such as finding a deploying enterprise, choosing a solution, signing a contract, etc are not easy because they do not simply depend on partners but also depends a lot on the internal human resources of the enterprise, especially the thinking and views of people in the organization from low to high level, must agree to change the environment, accept new things to help improve labor efficiency and enterprise competitiveness

Therefore, in this start-up step, consulting enterprises deploying information systems need human resources with the ability be sensitive, flexible, knowledgeable about the to organization and process, along with knowledge of technology, techniques and problems in the enterprise to be able to sign successful contracts This human resource includes possible positions as Solutions Advisors, Business Consultant, Sales Consultant

Solutions Advisors a is solution consultant, helping to choose solutions suitable to the needs, goals, capacity, finance, for organizations and businesses Solutions Advisors is a unique blend of skill and experience They must have presentation skills, eloquence, multidisciplinary knowledge to be able to advise businesses in different fields, besides, they must be knowledgeable about business processes in the business

The people who support Solutions Advisor are Business Consultants - who have specific knowledge about some solutions, application packages, modules to work directly and capture customer requirements They are responsible for analyzing existing problems in the business process and proposing solutions to improve those problems, even they must read financial statements, evaluate competitors, …After analyzing, Business Consultant will offer the most suitable solution for customers They must also be proficient in the use of modeling tools to be able to specify customer requirements to convey to the implementation department in the most accurate way

Another position in the consulting profession is Sales Consultant - must understand the benefits and advantages of solution packages and have a strategy to introduce products to different customers, find potential customers, supervise Monitor market conditions and competitors Usually, fresh graduates can equip themselves with the necessary knowledge related to current technology solution packages to be able to take up a Sales position.

System Implementation Career Path

The second group of occupations are positions in the project implementation department, including: Project Manager (PM), Business Analyst (BA), Technical Consultant, Programmer, Tester

The Project Manager (PM) is responsible for coordinating resources within the enterprise and third parties/suppliers to perfectly execute the project:

-Ensure that the project is delivered on time, within the scope and within the assigned budget

- Assist in defining project scope and objectives, all issues related to all stakeholders and ensure technical feasibility

- Ensure proper allocation of available resources

-Develop detailed project plans to monitor and control progress

-Measure project performance, manage risk using the right tools and techniques

Business Analyst (BA) There are many different definitions of BA (Business Analyst), but in the simplest way, BA is the communicator The BA business analyst acts as the link between the business requirements from the customer and the software solutions of the system development team (Brown & Kusiak, 2013) BA is an extremely important position in this stage, they are the bridge between the customer and the solution provider or the implementation department, can be it said that the project's success or not depends greatly on the analysis phase this profession Success is not just about deploying and operating the system, but it is important that the system responds correctly and sufficiently to the requirements given by the customer and solves the customer's problems As a result, business analysts capture, accurately understand, analyze and synthesize information provided by many people interacting with the business such as: customers of the implementing enterprise, employees, experts IT and managers

Business analysts are responsible for uncovering the actual needs of stakeholders, not simply recognizing their desires In many cases, business analysts act as liaisons between business units and act as "interpreters" between different teams

Technical Consultant must have thorough understanding of techniques in information technology, be able to communicate and convey to be able to work well with Project Manager, team leader; must ensure the correct progress of the process Along with the

BA, the Technical Consultant is also an important component to the success of the project because the Technical Consultant will be the main bridge from the BA to the application builders, who implement the BA's reports

Programmers and Testers are directly involved in the product formation phase, will follow the designs of the analysis phase.

System Operation Career Path

The next career direction is the system operation group, including Trainers, Key Users,

IT Managers, IT specialists Trainers are very knowledgeable about a few processes in the newly deployed software system and are responsible for guiding users in the enterprise to put them into use A Trainer must understand very well, grasp each business operation of the process, so usually they will be an expert in one or two processes in the system, few people can be an expert in all processes The Trainer will train a few users in the enterprise to understand a certain area of the process well and they will be the Key User in the enterprise to support other professionals in performing business operations IT specialists such as: System Administrator, Database Administrator, Network Administrator,

Career path to exploit the system

With the career direction of system mining, some of the career opportunities in this career group are related to the field of Business Intelligence (BI) such as: big data, data mining, data warehouse,

Business Intelligence is understood as an intelligent business management solution, which is a reporting system that allows businesses to exploit data from many different sources about customers, markets, suppliers, … and use that data meaningfully to support decision-making at the top level Usually, the structure of a set of BI solutions is now enough including a data warehouse and report sets, Key Performance Indicators – KPIs, forecasts and analytical simulation (Balance Scorecards, Simulation and Forecasting )

According to Gartner's survey of CIOs in recent years, BI solutions are always at the top of the priority order of technology investment needs of enterprises Over twenty years of development, today the BI system has gradually become complete and tends to meet four important needs that administrators always expect: Data Warehouse - Centralized data mining; Analysis - Advanced analysis reports; Monitoring - Automatic monitoring and warning; Planning and Forecasting - Forecasting and planning.

Information Systems Auditing Career Path

Information System Audit (IT Audit) a career position is that is considered associated with the development of management information system solutions in Vietnam in recent years Four companies in the Big4 group and other auditing firms often have recruitment demand for this position, and often recruit students who have graduated from the MIS.The system audit process is often an important stage when the audit firm audits a business that has implemented information systems in its management The system

SAMI-HUST-MI2 Group 35 auditors need to understand both accounting and auditing knowledge as well as knowledge of management information systems in order to be able to check the automatic processes of processing software, the data stored digital storage in database servers, information technology infrastructures, This is the characteristic of the MIS: the intersection between business administration and information technology

To do well in system auditing, students need to be fully equipped with basic knowledge of accounting - auditing, which is always included as part of the training program of the management system, and knowledge about information technology In addition, soft skills such as the ability to work independently, reading skills, teamwork skills, ability to work under high pressure, knowledge of foreign languages are also essential

Is Computer and Information Systems Management the right

What skills are required for Computer and Information Systems Managers?

-Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Reading Comprehension - Understanding written sentences and paragraphs in work related documents

-Active Listening - Giving full attention what other people to are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

- Speaking - Talking to others to convey information effectively.

- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action

- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one

- Writing - Communicating effectively in writing as appropriate for the needs of the audience

- Coordination - Adjusting actions in relation to others' actions

- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do

-Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes

- Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system

- Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

-Time Management - Managing one's own time and the time of others

-Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making

- Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

- Mathematics - Using mathematics to solve problems

- Operations Analysis Analyzing needs and product requirement- s to create a design

- Persuasion - Persuading others to change their minds or behavior

-Instructing - Teaching others how to do something

- Negotiation - Bringing others together and trying to reconcile differences

- Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures

- Service Orientation - Actively looking for ways to help people

- Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly

- Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work

-Programming - Writing computer programs for various purposes

- Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance

- Troubleshooting - Determining causes of operating errors and deciding what to do about it

- Technology Design - Generating or adapting equipment and technology to serve user needs.

What knowledge is needed to be a Computer and Information Systems Manager?

- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.,

- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

- Engineering and Technology - Knowledge of the practical application of engineering science and technology This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services

- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems

- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications

- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects

- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models

- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Work Styles

- Integrity - Job requires being honest and ethical

- Attention to Detail - Job requires being careful about detail and thorough in completing work tasks

- Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations

-Initiative - Job requires a willingness to take on responsibilities and challenges

- Cooperation - Job requires being pleasant with others on the job and displaying a good- natured, cooperative attitude

- Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems

-Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace

- Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations

- Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction

- Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

- Persistence - Job requires persistence in the face of obstacles

- Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks

-Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done

-Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

- Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems

- Social Orientation - Job requires preferring to work with others rather than alone and being personally connected with others on the job.

Regular Education Program of Management of System in Hanoi

Management of System in Hanoi University of Science and Technology

No Course Code Course Credits

1 SSH1110 Philosophy of Marxism and Leninism I 2(2-1-0-4)

2 SSH1120 Philosophy of Marxism and Leninism II 3(2-1-0-6)

3 SSH1050 Ho Chi Minh Ideology 2(2-0-0-4)

4 SSH1130 Revolutionary line of the Vietnamese

6 PE1014 Theoretical Basis of Physical Education

11 MIL1110 Military line of the Party 0(3-0-0-6)

12 MIL1120 Defense and Security work 0(3-0-0-6)

13 MIL1130 General and tactical military, submachine gun shooting techniques AK (CKC) 0(3-0-2-8)

Knowledge of Mathematics and Basic Science 32

26 MI2001 Introduction to Management Information

29 MI3060 Data Structure and Algorithms 3(3-1-0-6)

32 MI4060 System and Computer Networks 3(2-1-1-6)

35 MI3120 System Analysis and Design 3(2-2-0-6)

44 EM1180 Business Culture and Entrepreneurship 2(2-1-0-4)

49 MI2030 Technical Writing and Presentation 3(2-2-0-6)

Optional Orientation By Application (Choose by module)

54 MI4374 Design, Setting, Manage Network 2(2-0-1-4)

56 MI4392 Web Technology and E-business 3(2-0-2-6) Module 2: Data Science & Business Analytics

58 MI4214 Data Warehouse and Business Intelligence 2(2-1-0-4)

Module 3: Applied Mathematics For Economics And Business

65 MI4114 Random Simulations and Applications 2(2-1-0-4)

67 MI4341 Mathematical Methods in Finance 3(3-1-0-6)

Technical Internship and Graduation Thesis 8

Summary

In the following, we will summarize what is related to management information systems

Business Functions/Processes, Organizations, and, Human Behaviors

Processes: Create, Gather/capture/elicit, Store, Organize, Consolidate & Condense, Filter, Deliver and Share

S: System (Information Systems/Information Technology)

- Input-Process-Output and Storage

A System View of an Information System

- Online transaction processing system (OLPT)

- Decision support system (DSS), Executive information system (EIS), and Digital Dashboard

- Data warehouse, Business intelligence (BI), and Online Analytical Processing (OLAP)

Individual, group, and departmental, enterprise-wide, inter-organizational,

- Traditional desktop/client-sever applications

- Web-based applications (e.g., Electronic Commerce)

• Management By/Of Information Systems

- Managing Information as a Resource (i.e., Inventory Info System)

- Selling Information as Products (i.e., CarFax)

- Offering Information/IS as Services (i.e., Facebook, Google)

Through the above, we have seen the concept and composition of the management information system industry, job opportunities and the labor market of the industry In many advanced countries in the world, the management information system industry is not too strange But in Vietnam in the past few years, this industry has really been known Thanks to the benefits that the management information system industry brings, more

SAMI-HUST-MI2 Group 35 and more businesses focus on investing in developing their personnel as well as their information systems to optimize business campaigns Therefore, management information systems are indispensable for successful business.

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