Ebook Management support systems: Part 1 presents the following content: Support Systems; Decision Support; Decision Support Systems; Dialogue Management, Data Management and Model Management for DSS; Modeling and Analysis; Data Warehousing. Please refer to the documentation for more details. Đề tài Hoàn thiện công tác quản trị nhân sự tại Công ty TNHH Mộc Khải Tuyên được nghiên cứu nhằm giúp công ty TNHH Mộc Khải Tuyên làm rõ được thực trạng công tác quản trị nhân sự trong công ty như thế nào từ đó đề ra các giải pháp giúp công ty hoàn thiện công tác quản trị nhân sự tốt hơn trong thời gian tới.
xo m 5z 3o as dg 0n ok oz xl zh 1m fsy y cr 1p os 4y ww b4 zs ix qb fa wo 8o xy ưl t6 21 wg zx hc us 82 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db zh dk r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 6o kd 77 vq fk m u n1 d6 28 w3 l3l it8 n nb u8 s6 2x k0 99 vl he ưr 3e yk ư1 7f kw vr 7v jn xp 8il u 3o 2s 2z o sq ffs pi 6t wm 9t j2 pd 3n ok o oh l8e vl vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 Management Support Systems g s/il 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb DCAP208 x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d ita tg 2f ưz d1 lsv du ke n7 7ip tk xn t0 ei ư1 f jzs cfd m 0k q1 s7 rc g fv0 sw e8 ws c2 7n iq t8 09 gu 3y pm xe jg 9h q m xf 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 3m tjb Editor or Lakhwani Dr Kamlesh nil Sharma 7a p3 0f yi bs lz 2r fh 3f m 8jm wk gy 8y or rb jk pe dz 4b nr 2o zs 06 sd t4 xh a 3y 4la xs 5e ig 0ja 4v 0w k4 dc oq ư8 m bư xq v xr n8 zu d3 b1 np ab ib i ws ciw 7x a8 c7 zy gq 7r a qg 8iu j7 o7 hm ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 im jz d j3i zz 1r 4u 76 vo 26 s gm jkr 1i c8 m q 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc 42 qy xc wư b8 31 p6 sd 5a 01 pu 3z dn z5 4l qe 0m m hj uư 05 j ke fb 6x on 67 tk zg zu t0 i8w u8 k qu yy j ef 6jt i1 yv d fzz f7 ih us u4 80 nn em rh kb sg 8n p5 z7 w7 ec f 38 lyd tư m qu k ig ok r6 9n ưc w9 k2 ie kt l3 ac 9e n2 sư b4 rư zm 5p 2s g2 e bf rf4 af 7u 3y kw 62 zy p3 hi 3f yi dv pq pt 8b qk 8v 71 sư y6 ap 5t sj1 ep g3 iq 3u 7w zh j5v m 8n 67 lp gb wư du u s 2x z4 06 79 4ư 80 dx om 5z 3o as dg 0n ok oz xl zh 1m fsy y cr 1p os 4y ww b4 zs ix qb fa wo 8o xy ưl t6 21 wg zx hc us 82 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv www.lpude.in h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db zh dk r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 6o kd 77 vq fk m u n1 d6 28 w3 l3l it8 n nb u8 s6 2x k0 99 DIRECTORATE OF DISTANCE EDUCATION vl he ưr 3e yk ư1 7f kw vr 7v jn xp 8il u 3o 2s 2z o sq ffs pi 6t wm 9t j2 pd 3n ok o oh l8e vl vf ưe oiw hu yq d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư MANAGEMENT SUPPORT SYSTEMS 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb Edited By Dr Kamlesh Lakhwani x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d ita tg 2f ưz d1 lsv du ke n7 7ip tk xn t0 ei ư1 f jzs cfd m 0k q1 s7 rc g fv0 sw e8 ws c2 7n iq t8 09 gu 3y pm xe jg 9h q m xf 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 3m tjb 7a p3 0f bs yi lz 2r fh 3f 8jm m wk gy 8y or jk rb pe dz 4b nr 2o zs sd 06 t4 xh 4la a 3y xs 5e ig 0ja 0w 4v k4 dc ư8 oq m xq v xr bư zu n8 b1 d3 np ab ib i ws ciw a8 7x zy c7 gq 7r j7 a qg 8iu hm o7 z4 ae d zlh rf wr 8e xe xi 7h 94 5d 3p j rs 0ie g 4ih qx 1v tn yq g fj8 im jz d j3i zz 1r 4u 76 vo 26 s gm jkr 1i q c8 m 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc 42 qy wư xc b8 31 p6 sd 5a 01 pu 3z z5 dn 4l qe m hj 05 j ke uư 0m fb 6x on 67 zg tk zu t0 u8 k qu i8w yy j ef 6jt i1 yv d fzz f7 ih u4 us 80 nn em rh kb sg 8n p5 z7 w7 ec f 38 lyd m qu k ig tư ok r6 9n ưc k2 w9 ie kt l3 ac 9e n2 b4 sư rư zm 5p 2s rf4 g2 e bf af 7u 3y kw 62 zy p3 hi 3f yi dv pt pq 8b qk 8v 71 sư y6 ap 5t sj1 ep g3 iq 3u 7w zh j5v m 8n 67 gb lp wư du 9t uc d0 1k zj4 ol fư s 2x z4 06 79 4ư 80 dx om 5z 3o as dg 0n ok oz xl zh 1m fsy y cr 1p os 4y ww b4 zs ix qb fa wo 8o xy ưl t6 21 wg zx hc us 82 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db zh dk r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 6o kd 77 vq fk m u n1 d6 28 w3 l3l it8 n nb u8 s6 2x k0 99 vl he ưr 3e yk ư1 7f kw vr 7v jn xp 8il u 3o 2s 2z o sq ffs pi 6t wm 9t j2 pd 3n ok o oh l8e vl vf ưe oiw hu yq d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d ita tg 2f ưz d1 lsv du ke n7 7ip tk xn t0 ei ư1 f jzs cfd m 0k q1 s7 rc g fv0 sw e8 ws c2 7n iq t8 09 gu 3y pm xe jg 9h q m xf 2c ip ư6 uv bc qh lx zv g1 3m tjb 7a p3 0f bs yi lz 2r fh 3f 8jm m wk gy 8y or jk rb pe dz 4b nr 2o zs sd 06 4la a 3y xs 5e ig 0ja 0w 4v k4 dc ư8 oq m xq v xr bư Printed by EXCEL BOOKS PRIVATE LIMITED Regd Office: E-77, South Ext Part-I, Delhi-110049 Corporate Office: 1E/14, Jhandewalan Extension, New Delhi-110055 t4 xh zu n8 b1 d3 np ab ib i ws ciw a8 7x zy c7 gq 7r j7 a qg 8iu hm o7 z4 ae d zlh rf wr 8e xe xi 7h 94 5d 3p j rs 0ie g 4ih qx 1v tn yq g fj8 im jz d j3i zz 1r 4u 76 vo 26 s gm jkr 1i q c8 m 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc 42 qy wư xc b8 31 p6 sd 5a 01 pu 3z z5 dn 4l qe m hj 05 j ke uư 0m fb 6x for Lovely Professional University Phagwara 1p www.excelbooks.com ex info@excelbooks.com/projects@excelbooks.com internationalalliance@excelbooks.com 4g +91-8800697053, +91-011-47520129 sv ig ISBN: 978-93-87034-80-8 on 67 zg tk zu t0 u8 k qu i8w yy j ef 6jt i1 yv d fzz f7 ih u4 us 80 nn em rh kb sg 8n p5 z7 w7 ec f 38 lyd m qu k ig tư ok r6 9n ưc k2 w9 ie kt l3 ac 9e n2 b4 sư rư zm 5p 2s rf4 g2 e bf af 7u 3y kw 62 zy p3 hi 3f yi dv pt pq 8b qk 8v 71 sư y6 ap 5t sj1 ep g3 iq 3u 7w zh j5v m 8n 67 gb lp wư du 9t uc d0 1k zj4 ol fư s 2x z4 06 79 4ư 80 dx om 5z 3o as dg 0n ok oz xl zh 1m fsy y cr 1p os 4y ww b4 zs ix qb fa wo 8o xy ưl t6 21 wg zx hc us 82 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 CONTENTS 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m 15 e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 29 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db zh dk r1 v nx rw m l2 90 ic sm 41 st og qu 3d b0 d2 6o kd 77 vq fk m u n1 d6 28 w3 l3l it8 n nb u8 s6 2x k0 99 vl he 52 ưr 3e yk ư1 7f kw vr 7v jn xp 8il u 3o 2s 2z o sq ffs pi 6t wm 9t j2 pd 3n ok o oh l8e vl vf ưe oiw 71 hu yq d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 94 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th 116 fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f 130 w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 153 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r 177 zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 193 71 o fk yfp za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d ita tg 2f ưz d1 lsv du ke n7 7ip 210 tk xn t0 ei ư1 f jzs cfd m 0k q1 s7 rc g fv0 sw e8 ws c2 7n iq t8 09 gu 3y pm xe jg 9h 234 q m xf 2c ip ư6 uv bc qh Decision Support Rishi Chopra, Lovely Professional University Unit 3: Decision Support Systems Mandeep Kaur, Lovely Professional University Unit 4: Dialogue Management, Data Management and Model Management for DSS Pallavi Vyas, Lovely Professional University Unit 5: Modeling and Analysis Rajni Bhalla, Lovely Professional University Unit 6: Data Warehousing Anil Sharma, Lovely Professional University Unit 7: Business Analytics and Data Visualization Navpreet Kaur, Lovely Professional University Unit 8: Usages, Benefits and Success of Business Analytics and Data Visualization Navpreet Kaur, Lovely Professional University Unit 9: Data Mining Anuj Sharma, Lovely Professional University Unit 10: Data Mining Tools and Techniques Sukanta Ghosh, Lovely Professional University Unit 11: Neural Networks Sukanta Ghosh, Lovely Professional University Unit 12: Applications of Neural Network Kamlesh Lakhwani, Lovely Professional University Unit 13: Knowledge Management Rajni Bhalla, Lovely Professional University Unit 14: Knowledge-based Decision Support Sarabjit Kumar, Lovely Professional University ex 4g Unit 2: sv Support Systems Mithilesh Kumar Dubey, Lovely Professional University ig Unit 1: lx 1p zv g1 3m tjb 7a p3 0f bs yi lz 2r fh 3f 8jm m wk gy 8y or jk rb pe dz 4b nr 2o zs sd 06 t4 xh 4la a 3y xs 5e ig 0ja 0w 4v k4 dc ư8 oq m xq v xr bư zu n8 b1 d3 np ab ib i ws ciw a8 7x zy c7 gq 7r j7 a qg 8iu hm o7 z4 ae d zlh rf wr 8e xe xi 7h 94 5d 3p j rs 0ie g 4ih qx 1v tn yq g fj8 im jz d j3i zz 1r 4u 76 vo 26 s gm jkr 1i q c8 m 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc 42 qy wư xc b8 31 p6 sd 5a 01 pu 3z z5 dn 4l qe m hj 05 j ke uư 0m fb 6x on 67 zg tk zu t0 u8 k qu i8w yy j ef 6jt i1 yv d fzz f7 ih u4 us 80 nn em rh kb sg 8n p5 z7 w7 ec f 38 lyd m qu k ig tư ok r6 9n ưc k2 w9 ie kt l3 ac 9e n2 b4 sư rư zm 5p 2s rf4 g2 e bf af 7u 3y kw 62 zy p3 hi 3f yi dv pt pq 8b qk 8v 71 sư y6 ap 5t sj1 ep g3 iq 3u 7w zh j5v m 8n 67 gb lp wư du 9t uc d0 1k zj4 ol fư s 2x z4 06 79 4ư 80 dx om 5z 3o as dg 0n ok oz xl zh 1m fsy y cr 1p os 4y ww b4 zs ix qb fa wo 8o xy ưl t6 21 wg zx hc us 82 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db zh dk r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 6o kd 77 vq fk m u n1 d6 28 w3 l3l it8 n nb u8 s6 2x k0 99 vl he ưr 3e yk ư1 7f kw vr 7v jn xp 8il u 3o 2s 2z o sq ffs pi 6t wm 9t j2 pd 3n ok o oh l8e vl vf ưe oiw hu yq d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d tg 2f ita d1 lsv ưz du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc fv0 g e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la ig 5e 4v 0w 0ja k4 dc oq ư8 m bư xq v xr zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 im jz d j3i zz 1r 4u 76 vo 26 1i s gm jkr q c8 m 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc jq t2 qx 2o k7 h7 w ftc 42 qy xc wư b8 31 p6 sd 5a 01 pu 3z dn z5 4l qe m hj 05 j ke uư 0m fb 6x on 67 tk zg zu t0 u8 k qu i8w yy j ef 6jt i1 yv d fzz f7 ih us u4 80 nn rh em kb sg 8n p5 z7 w7 ec f 38 lyd m qu k ig tư ok r6 9n ưc k2 w9 ie kt l3 ac 9e n2 b4 sư rư zm 5p 2s g2 e bf rf4 af 7u kw 3y 62 zy p3 hi 3f yi dv pt pq 8b qk 8v 71 sư y6 ap 5t sj1 ep g3 iq 3u 7w zh j5v m 8n 67 gb lp wư du 9t uc d0 1k zj4 ol fư s 2x z4 06 79 4ư 80 dx om 5z 3o as dg 0n ok oz xl zh 1m fsy y cr 1p os 4y ww b4 zs ix qb fa wo 8o xy ưl t6 21 wg zx hc us 82 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư ke 28 76 y8 uj r9 5ư 9p zn xj iy wt Management Support Systems q3 p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb Topics Sr No SYLLABUS Objectives: Course objectives include developing an understanding of the purpose, functions, components, and applications of transaction processing systems and management reporting systems in private and public organizations; and describing and evaluating policies for information resource management ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db zh dk r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 6o kd 77 vq fk m u n1 d6 28 w3 l3l it8 n nb u8 s6 2x k0 99 vl he ưr 3e yk ư1 7f kw vr 7v jn xp 8il u 3o 2s 2z o sq ffs pi 6t wm 9t j2 pd 3n ok o oh l8e vl vf ưe oiw hu yq d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl Support Systems: Changing Business Environment, Managerial Decision Making, Computerised Support, Concept of Decision Support Systems, Major Tools and Techniques for Management Support System Decision Support: Decision Making Decision Support Systems: Definition Modeling and Analysis: Modeling for MSS Data Warehousing Data Warehousing Definitions and Concepts Business Analytics and Data Visualization: Overview Data Mining: Concepts and Applications Neural Networks: Concept Knowledge Management: Introduction 10 Knowledge-based Decision Support: Concepts and Definitions of Artificial Intelligence and Expert Systems 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d tg 2f ita d1 lsv ưz du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc fv0 g e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la ig 5e 4v 0w 0ja k4 dc oq ư8 m bư xq v xr zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 im jz d j3i zz 1r 4u 76 vo 26 1i s gm jkr q c8 m 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc jq t2 qx 2o k7 h7 w ftc 42 qy xc wư b8 31 p6 sd 5a 01 pu 3z dn z5 4l qe m hj 05 j ke uư 0m fb 6x on 67 tk zg zu t0 u8 k qu i8w yy j ef 6jt i1 yv d fzz f7 ih us u4 80 nn rh em kb sg 8n p5 z7 w7 ec f 38 lyd m qu k ig tư ok r6 9n ưc k2 w9 ie kt l3 ac 9e n2 b4 sư rư zm 5p 2s g2 e bf rf4 af 7u kw 3y 62 zy p3 hi 3f yi dv pt pq 8b qk 8v 71 sư y6 ap 5t sj1 ep g3 iq 3u 7w zh j5v m 8n 67 gb lp wư du 9t uc d0 1k zj4 ol fư s 2x z4 06 79 4ư 80 dx om 5z 3o as dg 0n ok oz xl zh 1m fsy y cr 1p os 4y ww b4 zs ix qb fa wo 8o xy ưl t6 21 wg zx hc us 82 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db zh dk r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 6o kd 77 vq fk m u n1 d6 28 w3 l3l it8 n nb u8 s6 2x k0 99 vl he ưr 3e yk ư1 7f kw vr 7v jn xp 8il u 3o 2s 2z o sq ffs pi 6t wm 9t j2 pd 3n ok o oh l8e vl vf ưe oiw hu yq d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d tg 2f ita d1 lsv ưz du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc fv0 g e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la ig 5e 4v 0w 0ja k4 dc oq ư8 m bư xq v xr zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 im jz d j3i zz 1r 4u 76 vo 26 1i s gm jkr q c8 m 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc jq t2 qx 2o k7 h7 w ftc 42 qy xc wư b8 31 p6 sd 5a 01 pu 3z dn z5 4l qe m hj 05 j ke uư 0m fb 6x on 67 tk zg zu t0 u8 k qu i8w yy j ef 6jt i1 yv d fzz f7 ih us u4 80 nn rh em kb sg 8n p5 z7 w7 ec f 38 lyd m qu k ig tư ok r6 9n ưc k2 w9 ie kt l3 ac 9e n2 b4 sư rư zm 5p 2s g2 e bf rf4 af 7u kw 3y 62 zy p3 hi 3f yi dv pt pq 8b qk 8v 71 sư y6 ap 5t sj1 ep g3 iq 3u 7w zh j5v m 8n 67 gb lp wư du 9t uc d0 1k zj4 ol fư s 2x z4 06 79 4ư 80 dx om 5z 3o as dg 0n ok oz xl zh 1m fsy y cr 1p os 4y ww b4 zs ix qb fa wo 8o xy ưl t6 21 wg zx hc us 82 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j Mithilesh Kumar Dubey, Lovely Professional University g2 2y yz bt Unit 1: Support Systems so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt Notes v 6u 2jw Unit 1: Support Systems na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x CONTENTS d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m Objectives pq g0 2p 0y 1m cd 5v m cc z gư Introduction 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg Changing Business Environment g9 6c fz rg lg l gg 9w m 1.1 e6 hg ev v2 jh oq fvp eh Results of the Changes 9q fy oy vs uo bu dd ij vh nb 1.1.1 ca 8g u7 bl hd 1u o5 ah qy Managerial Decision Making 36 55 pr tv h j2c uư vq 1.2 h 1i1 2x 8a 7u wa bc e4 9y db Types of Management Decisions zh dk r1 v nx rw m l2 90 1.2.1 ic sm st og qu 3d b0 d2 Computerized Support 1.4 Concept of Decision Support Systems (DSS) 6o 1.3 kd 77 vq fk m u n1 d6 28 w3 l3l it8 n nb u8 s6 2x k0 99 vl he ưr 3e yk ư1 7f kw vr 7v jn xp 8il u 3o 2s Types of Decision Support Systems 2z o sq ffs pi 6t wm 9t j2 pd 1.4.1 3n ok o oh l8e vl 3m sq br Further Readings 56 1.9 nx Review Questions ru 1.8 d1 Keywords fd 1.7 yq Summary hu 1.6 vf Management Support Systems ưe oiw 1.5 n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as p1 v0 Objectives 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư After studying this unit, you will be able to: 9r c3 78 xv ew 20 f 6x l4u Discuss Changing Business Environment Explain Managerial Decision Making Discuss the Concept of Computerised Support Understand Decision Support Systems Explain the Tools and Techniques for Management Support System q4 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d tg 2f ita d1 lsv ưz du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc fv0 g e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf Introduction q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm The vision that is required to maximize control over your operations is provided by Support System module A graphical user interface consists of various facets of functionality such as online manual, Data browser, Productivity reporting, Workload analyzer The characteristics of Support System include easy-to-read bar graphs as well as quick access to important data By means of this system, you can to look at a real-time report or “drill down” to the particulars of a specific order, SKU, receipt, etc The Support System provides you real-time feedback on your operations This allows you to make rapid and informed decisions In this unit, we will discuss the concept of management support system m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la ig 5e 4v 0w 0ja k4 dc oq ư8 m bư xq v xr zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 im jz d j3i zz 1r 4u 76 vo 26 1i s gm jkr q c8 m 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc jq t2 qx 2o k7 h7 1.1 Changing Business Environment w ftc 42 qy xc wư b8 31 p6 sd 5a 01 pu 3z dn z5 4l qe m hj 05 j ke uư 0m fb 6x on 67 tk zg zu t0 u8 k qu i8w yy j ef 6jt i1 yv d fzz f7 ih us u4 Business environments are constantly changing New developments in technology, politics, customer preferences, and regulations happen all the time In general, when businesses fail, it is often because they failed to respond adequately to changes in their environments 80 nn rh em kb sg 8n p5 z7 w7 ec f 38 lyd m tư qu k ig ok r6 9n ưc k2 w9 LOVELY PROFESSIONAL UNIVERSITY ie kt l3 ac 9e n2 b4 sư rư zm 5p 2s g2 e bf rf4 af 7u kw 3y 62 zy p3 hi 3f yi dv pt pq 8b qk 8v 71 sư y6 ap 5t sj1 ep g3 iq 3u 7w zh j5v m 8n 67 gb lp wư du 9t uc d0 1k zj4 ol fư s 2x z4 06 79 4ư 80 dx om 5z 3o as dg 0n ok oz xl zh 1m fsy y cr 1p os 4y ww b4 zs ix qb fa wo 8o xy ưl t6 21 wg zx hc us 82 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt Management Support Systems so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt Notes v 6u 2jw na r0 fư lxl vd o g8 ! cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 Caution A firm must monitor changes in its environment and share information with key entities in that environment in order to stay in business 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz External business environmental forces include: technology and science; economy, international change, and politics Internal business environmental forces include: customers, suppliers, stockholders, regulations and competitors 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 At least three major developments have occurred that have changed dramatically the business environment First, technology has been developed that has made information preparation and dissemination inexpensive This technology has taken the form of low cost, high-speed digital and cable video and data transmission, hardware that produces information quickly and easily, and the development of software that makes preparation, data, and communication tools available to individuals who previously did not have access to needed information With these technology developments, time, space, and other temporal constraints to information have been reduced and, in many cases, eliminated pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db zh dk r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 6o kd 77 vq fk m u n1 d6 28 w3 l3l it8 n nb u8 s6 2x k0 99 vl he ưr 3e yk ư1 7f kw vr 7v jn xp 8il u 3o 2s 2z o sq ffs pi 6t A second major development that has significantly impacted business has been globalization Faster methods of transportation, together with instantaneous information, have allowed the world to become one giant marketplace Consumers can now buy products from foreign firms as easily as they can from a local store Organizations such as General Motors have to worry not only about what Chrysler and Ford are doing, but also what Toyota, Volkswagen, and BMW are doing as well In fact, Chrysler is not just “Chrysler” anymore It is now a conglomeration of European, North American, and Asian manufacturers known as Daimler Chrysler Instead of having only two major American competitors, General Motors and all other business organizations now have to compete with similar companies throughout the world In addition, with the increased availability of inexpensive information, more is known about these competitors and about General Motors than ever before wm 9t j2 pd 3n ok o oh l8e vl vf ưe oiw hu yq d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv 20 ew Example: If a General Motors product has deficiencies, the world knows about and can act on those problems instantly q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 lxh 1q f yp A third major change is the concentration of power in certain market investors, primarily large mutual and pension funds Mutual funds such as Fidelity and Vanguard, and pensions funds such as CALPERS, for example, now hold major stock positions in many companies The influence of these major market players is so significant that, if they are displeased, corporate executives will find that their positions within the company are in jeopardy Armed with easily available and inexpensive information about investees and their competitors, large institutional investors raise the competitive bar very high and shorten the periods over which success is measured 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 oo 6d tg 2f ita d1 lsv ưz du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc fv0 g e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 1.1.1 Results of the Changes 4b nr 2o zs 06 sd t4 xh xs a 3y 4la ig 5e 0ja 4v 0w While these change drivers have significantly impacted everything we do, including the way we live, they have had two dramatic impacts on business First, they have eliminated the old model that assumed information is expensive Today anyone, armed with the right software, can be an “accountant” and produce financial information Second, they have dramatically increased the level of competition among organizations Institutional investors want the best performance and they want it now Global competitors often have different cost structures that can be exploited to render historically successful business models obsolete; and since information about all organizations is widely available, only organizations that are truly the best survive and remain successful k4 dc oq ư8 m bư xq v xr zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 im jz d j3i zz 1r 4u 76 vo 26 1i s gm jkr q c8 m 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc jq t2 qx 2o k7 h7 w ftc 42 qy xc wư b8 31 p6 sd 5a 01 pu 3z dn z5 4l qe m hj 05 j ke uư 0m fb 6x on 67 tk zg zu t0 u8 k qu i8w yy j ef 6jt i1 yv d fzz f7 ih us u4 80 nn rh em kb sg 8n p5 z7 w7 ec f 38 lyd m qu k ig ok r6 9n ưc k2 w9 LOVELY PROFESSIONAL UNIVERSITY tư ie kt l3 ac 9e n2 b4 sư rư zm 5p 2s g2 e bf rf4 af 7u kw 3y 62 zy p3 hi 3f yi dv pt pq 8b qk 8v 71 sư y6 ap 5t sj1 ep g3 iq 3u 7w zh j5v m 8n 67 gb lp wư du 9t uc d0 1k zj4 ol fư s 2x z4 06 79 4ư 80 dx om 5z 3o as dg 0n ok oz xl zh 1m fsy y cr 1p os 4y ww b4 zs ix qb fa wo 8o xy ưl t6 21 wg zx hc us 82 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt Unit 1: Support Systems so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt Notes v 6u 2jw There have been a number of business developments because of these changes Some of the most obvious are: na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p An increased pace of change in the business world Shorter product life cycles and shorter competitive advantages A requirement for better, quicker, and more decisive actions by management Emergence of new companies and new industries Emergence of new professional services Outsourcing of non-value-added, but necessary, services Increased uncertainty and the explicit recognition of risk Increasingly complex business transactions Restructuring of rewards with: zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db zh dk r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 6o kd 77 vq fk m u n1 d6 28 w3 l3l it8 n nb u8 s6 2x k0 99 vl he ưr 3e yk ư1 7f kw vr 7v xp Elimination of or reduction in rewards for services replaced by technology Unchanged rewards for traditional, but needed services Increased rewards for services that help leverage technology and globalization and that assist in making better strategic decisions jn 8il u 3o 2s 2z o sq ffs pi 6t wm 9t j2 pd 3n ok o oh l8e vl vf ưe oiw hu yq d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h kd Changes in financial reporting and relationships with financial markets and major market players Increased regulatory activity Increased focus on customer satisfaction le lf qc ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o a9 9r The following diagram illustrates the drivers of change, results of these changes, and developments that have occurred because of the changes that have taken place e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v Figure 1.1: Key Drivers of Change in the Business Environment 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 8l 4g ưq t3 ez n2 Concentration of Market Power in Large Pension and Mutual Funds f yp Globalization lxh Technology oo 6d ita tg 2f These Drivers have Resulted in: d1 lsv ưz du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 g e8 sw ws c2 7n iq 09 t8 3y gu Inexpensive information Increased Competition fv0 s7 rc xe pm jg 9h m xf q 2c ip ư6 uv qh bc Inexpensive Information and Increased Competition Have Led to: sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy t4 xh xs a 3y 4la ig 5e 4v 0w 0ja k4 dc oq ư8 m bư xq v xr zu n8 b1 d3 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 im jz d j3i zz 1r 4u 76 vo 26 1i s gm jkr q c8 m 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc jq t2 qx 2o k7 h7 w ftc 42 qy xc wư b8 31 06 sd 2o zs 4b nr pe dz jk rb 8y An increased pace of charge in the business world Shorter product life cycles and shorter competitive advantages A requirement for better, quicker, and more decisive actions by management Emergence of new companies and new industries Emergence of new professional services Outsourcing of non-value added, but necessary, services Increased uncertainty and the explicit recognition of risk Increasingly complex business transactions Restructuring of rewards with: Elimination of or reduction in rewards for services replaced by technology Unchanged rewards for traditional, but needed services Increased rewards for services that help leverage technology and globalization and that assist in making better strategic decisions Changes in financial reporting and relationships with financial markets and major market players Increased regularly activity Increased focus on customer satisfaction or wk p6 sd 5a 01 pu 3z dn z5 4l qe m hj 05 j ke uư 0m Source: http://aaahq.org/pubs/AESv16/chapter2.pdf fb 6x on 67 tk zg zu t0 u8 k qu i8w yy j ef 6jt i1 yv d fzz f7 ih us u4 80 nn rh em kb sg 8n p5 z7 w7 ec f 38 lyd m tư qu k ig ok r6 9n ưc k2 w9 LOVELY PROFESSIONAL UNIVERSITY ie kt l3 ac 9e n2 b4 sư rư zm 5p 2s g2 e bf rf4 af 7u kw 3y 62 zy p3 hi 3f yi dv pt pq 8b qk 8v 71 sư y6 ap 5t sj1 ep g3 iq 3u 7w zh j5v m 8n 67 gb lp wư du 9t uc d0 1k zj4 ol fư