INTERNSHIP PLACEMENT PROFILE
AFFILIATION OF THE COMPANY TO THE GROUP & LOCATION
1.1.1 About Que Huong Liberty Joint Stock Company
- Liberty Central Saigon Centre Hotel belongs to Que Huong Liberty Joint Stock Company, which is one of the leading hospitality brands in Vietnam.
- Address: 62-63 Ham Nghi, Nguyen Thai Binh, District 1, Ho Chi Minh City
- Email: admin@libertycorp.com.vn
- Website: www.libertycorp.com.vn
Que Huong Liberty Joint Stock Company, situated in the vibrant core of Vietnam's renowned tourist cities, offers a blend of modern amenities and international standards, ensuring a commitment to exceptional service The company proudly manages 10 hotels ranging from 3 to 5 stars, featuring a total of 1,500 rooms, along with 3 dedicated wedding and convention centers.
Que Huong Liberty Joint Stock Company is dedicated to enhancing the quality of its products and services, demonstrating professionalism and attention to detail to ensure customer satisfaction This commitment allows the company to reinforce its reputation as a trusted brand in the hospitality industry while maintaining strong customer loyalty.
VISION: To become a leading hospitality in Vietnam
+ Providing customers with memorable experiences + Bringing added values to the Company’s Shareholders
+ Building a cooperative working environment and development opportunities for Employees
+ Quality: We constantly strive to improve the quality of each product or service.
+ Professional We are competence, politeness in serving customers :
The internship report in the housekeeping department provides a comprehensive overview of the tasks and responsibilities undertaken during the internship It highlights the importance of cleanliness and organization in maintaining a welcoming environment The report details various cleaning techniques, inventory management, and the significance of teamwork in achieving departmental goals Additionally, it emphasizes the skills acquired, such as time management and attention to detail, which are essential for success in the hospitality industry Overall, this internship experience has enhanced my understanding of housekeeping operations and their impact on guest satisfaction.
The internship report for the Housekeeping Department provides a comprehensive overview of the responsibilities and experiences gained during the internship It highlights key tasks such as cleaning, maintenance, and organization of facilities, emphasizing the importance of attention to detail and customer satisfaction The report also discusses the skills developed, including time management and teamwork, which are essential in the hospitality industry Overall, this internship experience has enhanced my understanding of housekeeping operations and the critical role they play in ensuring a positive guest experience.
+ Thoughtful We care about every detail and listen to understand our customers' needs :
+ Satisfied: Customer satisfaction is a measure of our service quality.
Figure 1.1 All branches under Que Huong Join Stock Company
1.1.2 About Liberty Central Saigon Centre
Figure 1.2 Liberty Central Saigon Centre Logo
- Address: 179 Le Thanh Ton Street, Ben Thanh Ward, District 1, Ho Chi Minh City
- Email: frontdesk.lcc@libertyhotels.com.vn
Liberty Central Saigon Centre boasts a prime location on the famous Le Thanh Ton street, just a block from Ben Thanh Market This central position places guests amidst exclusive shops, art venues, and entertainment options, making it an ideal choice for both leisure and business travelers seeking easy access to popular tourist attractions.
This internship report details my experience in the housekeeping department, highlighting key responsibilities and tasks undertaken during the program Throughout the internship, I gained valuable insights into the operational aspects of housekeeping, including cleaning protocols, inventory management, and guest service standards The hands-on experience allowed me to develop essential skills in time management and teamwork, while also enhancing my understanding of the importance of maintaining cleanliness and organization in hospitality settings Overall, this internship provided a comprehensive overview of the housekeeping department's role in ensuring guest satisfaction and operational efficiency.
The internship report focuses on the housekeeping department, detailing its importance in maintaining cleanliness and organization in various settings Key attractions and commercial buildings in the area include the Takashimaya shopping mall, Nguyen Hue Pedestrian Street, the Temple of Goddess Mariamma, and the Independence Palace, highlighting the significance of effective housekeeping in enhancing the visitor experience.
Liberty Central Saigon Centre, located in the heart of Ho Chi Minh City's vibrant Central District, offers 140 comfortable rooms and suites, making it an ideal base for both business and leisure travelers The hotel features a modern Fitness Lounge with views of the rooftop infinity pool, versatile meeting venues, diverse dining options, and a relaxing spa With a commitment to providing a home-away-from-home experience, our dedicated team ensures exceptional service and meticulous attention to detail, making Liberty Central Saigon Centre a preferred choice for many guests.
HISTORY AND DEVELOPMENT
Liberty Central Saigon Centre, established in February 2010, is the first hotel owned and managed by Que Huong Liberty Joint Stock Company This elegantly designed hotel features 12 floors and 1 basement, earning its reputation as one of the top 4-star hotels in Ho Chi Minh City.
Liberty Central Saigon Centre, originally named Que Huong 6, was acquired by Que Huong Liberty Joint Stock Company The property remains at its original location on 177-179 Le Thanh Ton Street, District 1, Ho Chi Minh City.
- Until 04/2008, Que Huong 6 hotel stopped working and went under construction to expand on the 4-blocks that was purchased in 2007.
- After the successfully reconstruction, the hotel continued working under a new name, Liberty Central Saigon Centre.
- “ Certificate of Excellence 2016” by TripAdvisor in 2016
- “Loved by Guest” award given by “Loved by Guest” Hotels.com in 2020
- TripAdvisor’s Traveler’ Choice Award in 2020
The internship report in the housekeeping department provides a comprehensive overview of the responsibilities and experiences gained during the internship It highlights the importance of maintaining cleanliness and organization in hospitality settings, emphasizing the role of housekeeping in enhancing guest satisfaction The report also discusses the skills acquired, such as time management, attention to detail, and teamwork, which are essential for success in the industry Overall, the internship experience offers valuable insights into the operational aspects of housekeeping and its impact on overall hotel management.
The internship report for the housekeeping department provides a comprehensive overview of the roles and responsibilities undertaken during the internship It highlights the importance of maintaining cleanliness and organization in hospitality settings, as well as the skills acquired, such as time management and attention to detail This report serves as a valuable reflection on the practical experience gained, emphasizing the significance of effective housekeeping in enhancing guest satisfaction and overall operational efficiency.
HOTEL AND OUTLETS DESCRIPTION
The front office of a hotel is the primary customer-facing division, encompassing roles in customer service, sales, and advisory services provided by industry specialists This division is crucial as it typically generates the majority of the hotel's revenue through its various activities.
- Housekeeping : An operational department at a hotel that is responsible for the cleaning, maintenance, and aesthetic upkeep of rooms, public spaces, back areas, and the surroundings.
The Food and Beverage (F&B) department is typically the largest within a hotel, overseeing the procurement, storage, and preparation of materials and goods This department plays a crucial role in serving guests through various channels, including room service, hotel bars and restaurants, as well as in banquet and meeting facilities.
The human resources department of a hotel plays a crucial role in identifying and fulfilling both current and future staffing requirements This includes overseeing employment evaluations, recruitment, selection processes, and orientation for new hires, ensuring a well-prepared workforce to meet the hotel's operational needs.
The Sales and Marketing team plays a crucial role in enhancing a hotel's revenue by developing effective strategies and business plans Their efforts are focused on generating profits from various business verticals, including hotel occupancy, event spaces, recreational facilities, and restaurants.
The finance department of a hotel plays a crucial role in monitoring operational costs and ensuring profitability While primarily focused on financial tasks, this department's responsibilities often extend beyond the hospitality sector, highlighting the importance of effective financial management in the hotel industry.
The hotel engineering department oversees all maintenance operations within the hotel, ensuring compliance with regulations and codes Their responsibilities include monitoring utility usage, developing a comprehensive maintenance program, and meticulously maintaining records of both regular and preventative maintenance activities.
Maintaining a delicate balance between security and guest enjoyment is essential in hospitality To ensure safety, security personnel will actively patrol the lobby, public areas, and guest room levels, while also monitoring hotel security cameras for any unusual activity.
The internship report in the housekeeping department provides a comprehensive overview of the roles and responsibilities involved in maintaining cleanliness and organization within a hospitality setting It highlights the importance of effective communication and teamwork among staff to ensure high standards of service The report also emphasizes the significance of training and adherence to safety protocols to enhance operational efficiency Overall, the internship experience equips individuals with valuable skills and insights necessary for a successful career in the housekeeping sector.
This internship report provides a comprehensive overview of my experience in the housekeeping department Throughout my time, I gained valuable insights into the essential functions and responsibilities of housekeeping staff Key tasks included maintaining cleanliness, ensuring guest satisfaction, and adhering to safety and hygiene standards I also learned about the importance of teamwork and effective communication in delivering high-quality service Overall, this internship enhanced my understanding of the hospitality industry and the critical role that housekeeping plays in creating a positive guest experience.
1.3.2 Products and Services in the internship outlet
Within 20 minutes to the airport, in the heart of the city, Liberty Central Saigon Centre is one of the best choice for both vacation and work Bringing to the guests is 140 gorgeous rooms including various facilities like 24/7 room service, bar, coffee, restaurant that serving both Asia and Europe food-style There is also others amazing feature as pool, steam room, gym, spa & massage All of these things make Liberty Central Saigon Centre becomes one of the most favourite hotel in Saigon.
Liberty Central Saigon Centre contained 140 rooms with different aspects such as room size, view side, layout and furniture Brief description of each room type is listed below.
Experience relaxation in our sophisticated Deluxe Rooms, designed for comfort and convenience at an affordable price While these rooms may not accommodate an extra bed, the soothing tones of our signature beds ensure a tranquil and restful stay.
The Premier Deluxe Room offers a choice between a king-size bed or twin beds, equipped with modern amenities and thoughtful touches to ensure a memorable stay Guests can enjoy stunning views of the vibrant Saigon cityscape from the comfort of their rooms.
The Executive Deluxe Room in Ho Chi Minh City offers a perfect blend of comfort and functionality, making it an excellent choice for both leisure and business travelers Situated on the 8th floor and above, these rooms provide exclusive access to the Executive Lounge along with a variety of additional benefits and services, ensuring a welcoming atmosphere for extended stays.
Experience ultimate comfort in our Signature Deluxe Room, featuring stunning views and a spacious bathroom equipped with a luxurious bathtub and rain shower, perfect for a refreshing quick wash or a relaxing soak.
Designed for guests to have a home away from home, Signature Deluxe rooms also provide exclusive access to our Executive Lounge and a range of additional benefits & services.
- Liberty Central Suite Room : Designed with sleek, contemporary furnishing that would allow guests to unwind in their own private, spacious space after a long day of business
The internship report in the housekeeping department highlights the essential roles and responsibilities involved in maintaining cleanliness and organization within a hospitality setting It emphasizes the importance of attention to detail, effective time management, and teamwork in delivering exceptional service The report also reflects on the skills acquired during the internship, such as problem-solving and communication, which are crucial for success in the housekeeping industry Overall, the experience provided valuable insights into the operations of the housekeeping department and its impact on guest satisfaction.
HOTEL STRUCTURE: ORGANIZATION CHART AND EXPLANATION
- The hierachy chart presented in the figure below shows the organisational structure of the Liberty Central Saigon Centre
Personal Assistant To General Manager
The internship report in the housekeeping department outlines the essential responsibilities and experiences gained during the internship It highlights the importance of cleanliness and organization in maintaining a welcoming environment for guests The report emphasizes the skills developed, such as time management, attention to detail, and effective communication with team members Additionally, it discusses the various tasks performed, including room cleaning, inventory management, and adherence to safety protocols Overall, this internship provided valuable insights into the operations of the housekeeping department and its critical role in the hospitality industry.
The internship report in the housekeeping department highlights the essential roles and responsibilities involved in maintaining cleanliness and organization within a facility It emphasizes the importance of effective communication and teamwork among staff members to ensure high standards of hygiene and guest satisfaction The report also covers various tasks such as room cleaning, inventory management, and adherence to safety protocols, showcasing the skills and knowledge gained during the internship experience Overall, it provides valuable insights into the operations of the housekeeping department and its impact on overall hospitality.
Figure 1.4.1 Organization Chart of Liberty Central Saigon Centre Hotel
The General Manager of a hotel holds the ultimate responsibility for its overall operations, significantly impacting both its strategic and operational success While a GM's ability to make critical decisions is crucial, their autonomy may be restricted by the hotel's owner or management company, who can intervene in the decision-making process.
The Assistant General Manager plays a crucial role in supporting the General Manager by overseeing daily business operations to ensure efficiency Key responsibilities include creating weekly schedules, managing merchandise orders, and assisting with training, recruitment, promotions, and strategic planning.
Cooperating with the general manager, and assisting with anything from project planning to staff management.
Nurturing positive working relationships with staff.
Addressing any issues in a timely fashion.
Supervising staff and controlling merchandise.
Ensuring company policies and procedures are followed.
Setting a good example for staff.
The Personal Assistant to the General Manager is responsible for delivering high-level secretarial and administrative support, efficiently managing tasks and requests with minimal supervision This role requires adept handling of confidential matters, ensuring smooth operations within the office.
Manage the General Manager’s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings
Personal Assistant to General Manager responsibility
Screen/handle telephone calls, appointments, mails and emails and take action accordingly
Coordinate and communicate with various departments and all levels of staff on matters
The internship report in the housekeeping department provides an overview of the essential tasks and responsibilities involved in maintaining cleanliness and organization within a hospitality setting It highlights the importance of attention to detail, effective communication, and teamwork in delivering high-quality service to guests The report also emphasizes the skills acquired during the internship, such as time management and problem-solving, which are crucial for success in the housekeeping industry Overall, the experience gained through this internship is invaluable for future career opportunities in hospitality management.
The internship report in the housekeeping department, directed by the General Manager, outlines the essential functions and responsibilities involved in maintaining cleanliness and order within the facility It highlights the importance of effective communication, teamwork, and adherence to hygiene standards in delivering exceptional guest experiences The report also emphasizes the skills and knowledge gained during the internship, which are crucial for a successful career in hospitality management.
Prepare and manage correspondences with internal and external parties for General Manager’s signature
Attend to requests from divisional, corporate or owners offices and facilitate it accordingly
Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President, Operations, e.g leave application forms, travel approval forms, expense claims reports, etc.
Maintain systematic up-to-date filing and tracing systems
Maintain and update ‘Manager-On-Duty’ schedule
Maintain confidentiality of sensitive matters/issues
The traditional responsibilities of the Front Office include managing reservations and registrations, assigning rooms and rates, providing guest services, monitoring room status, handling maintenance issues, settling guest accounts, and compiling visitor history records.
The Front Office creates and maintains a comprehensive guest information database, arranges guest services, and assures visitor satisfaction Personal in various departments of the Front Office Department perform these duties.
The front desk serves as the hotel's public face and is the central hub for all guest interactions It is the primary point of contact for guests, facilitating essential transactions and services All front-office operations are designed to enhance the guest experience and ensure seamless service delivery.
The housekeeping team at the hotel is responsible for ensuring the cleanliness and visual appeal of both guest rooms and public spaces They efficiently prepare and clean guestrooms, while also maintaining the overall upkeep of the hotel to ensure it stays as fresh and inviting as it was on opening day.
Housekeeping plays a crucial role in enhancing a guest's experience in a hotel by ensuring that rooms are clean and comfortable This department is the largest in terms of staffing compared to other hotel areas, highlighting its importance in delivering exceptional service.
Housekeeping's major communications are with the front desk/reception personnel, since they
The internship report in the housekeeping department provides a comprehensive overview of the responsibilities and experiences gained during the internship It highlights the importance of maintaining cleanliness and organization within hospitality settings Key tasks included managing laundry services, ensuring guest rooms met high standards, and assisting with inventory management The report emphasizes the development of essential skills such as time management, attention to detail, and teamwork Overall, the internship offered valuable insights into the operations of the housekeeping department and its impact on guest satisfaction.
The housekeeping department plays a crucial role in ensuring the prompt turnover of hotel rooms Regular communication between housekeeping and the front desk is essential for updating the status of each room Modern technologies, including hotel management software, telephone systems, and mobile applications, facilitate efficient room status updates, enhancing operational efficiency in the hospitality industry.
Food and beverage serving and related workers play a crucial role in customer service at restaurants, cafeterias, and various food service establishments They are responsible for taking customers' food and drink orders and serving them efficiently, ensuring a positive dining experience.
Food and beverage serving and related workers play a crucial role in enhancing workflow and customer service by collaborating within a team environment Their job titles can vary significantly depending on their specific workplace and responsibilities.
Workers in food and beverage service and associated industries often perform the following:
Greet customers and respond to their inquiries regarding menu items and offers.
Take customer orders for food or beverages.
Customers' orders should be relayed to other kitchen personnel.
Prepare orders for food and beverages such as sandwiches, salads, and coffee.
Accept payments as well as balance receipts.
Customers might be served food and drinks at a counter, a stand, or in a hotel room.
Clean assigned work areas, dining tables, or serving counters
Replenish and stock service stations, cabinets, and tables
Set tables or prepare food trays for new customers
-Finance - Accounting: Hotel accounting is seen as a godsend for improved decision making, bringing good fortune to hoteliers when managed properly.
Aside from that, it entails summarizing, reporting, and assessing the hotel's financial condition for a certain time, which aids in budgeting, forecasting, and future cost planning.
In general, a Certified Public Accountant (CPA), accountant, or bookkeeper handles accounting processes and prepares financial statements such as the Balance Sheet, Profit & Loss (Income), and Cash Flow, among others.
INTERNSHIP PROCEDURE
THE OUTLET’S ORGANIZATIONAL CHART IN DETAILS
An executive housekeeper is responsible for overseeing the inspection of designated areas to maintain high standards This role involves managing various objectives and requirements while effectively addressing issues, providing support to staff, and ensuring the smooth execution of housekeeping tasks.
The housekeeping supervisor oversees all staff, manages hiring and firing processes, and enforces disciplinary actions for rule violations Regular evaluations of employees are conducted to identify candidates for promotion as positions open up.
The cleaning staff's work is strategically planned, with tasks assigned based on occupancy estimates to ensure efficiency Regular and unique responsibilities are designated to housekeeping personnel, while schedules are managed to provide extra days off when necessary Additionally, a time logbook is meticulously maintained for all department personnel to track hours worked.
The Assistant Executive Housekeeper oversees and coordinates the activities of room attendants, house attendants, public area cleaners, and floor supervisors This role is essential in managing and directing daily housekeeping and laundry operations, ensuring a high standard of cleanliness and efficiency within the establishment.
- Floor Supervisor : The role of Floor Supervisor is an entry-level managerial post A Floor Supervisor is responsible for the overall operation of the shop and aids Store Management
The internship report in the housekeeping department highlights the essential roles and responsibilities undertaken during the internship It emphasizes the importance of maintaining cleanliness and organization within various facilities The report outlines the skills developed, such as attention to detail and time management, which are crucial for effective housekeeping operations Additionally, it reflects on the challenges faced and the solutions implemented to enhance efficiency Overall, the internship provided valuable insights into the housekeeping industry and its impact on guest satisfaction.
The internship report in the Housekeeping Department focuses on key aspects such as enhancing sales potential, hiring and developing staff, maintaining the store's appearance, and managing expenditures and shortages effectively This comprehensive approach ensures the department operates efficiently while providing excellent service and maintaining high standards.
A room attendant plays a crucial role in a hotel's cleaning service crew, tasked with maintaining the cleanliness and hygiene of various areas within the establishment Their key responsibilities include sanitizing bathrooms, cleaning furniture, washing windows, and vacuuming flooring to ensure a spotless environment for guests Additionally, they are responsible for changing bed sheets and replacing towels in guest rooms, as well as keeping corridors, stairwells, and public spaces tidy and sanitized.
Public Area Supervisors play a crucial role in maintaining the smooth operation of business activities within their designated regions Their key responsibilities encompass engaging with customers to understand their needs, recruiting and training staff, maintaining accurate records, addressing customer complaints, and executing additional tasks as directed by management.
A florist, also known as a floral designer, plays a crucial role in creating stunning floral arrangements and overseeing floral installations throughout various areas of a hotel, including the lobby, guest rooms, restaurants, spa, and other public spaces.
A Public Area Attendant is responsible for maintaining cleanliness and order in various public spaces, including lobby restrooms, telephone areas, business centers, front desks, porticos, and lobby lounges Their duties encompass a wide range of tasks, from washing windows to cleaning floors and carpets, ensuring that all facilities are neat and welcoming for guests.
The Housekeeping Secretary provides comprehensive secretarial support to the executive housekeeper while overseeing the operations of the housekeeping office This role ensures that all activities are conducted and completed in accordance with established rules, procedures, and standards.
Laundry supervisors in hotels play a crucial role in ensuring that bed linens are consistently cleaned and replaced Typically an entry-level position for individuals with management experience, supervisors are responsible for overseeing the activities and performance of laundry staff, making their role vital for maintaining high standards in hotel operations.
A laundry attendant is responsible for cleaning and drying soiled clothing and linens This role involves collecting dirty items, sorting them by color and fabric type, applying stain treatments, and operating laundry machines for washing and drying.
A Linen/Uniform Attendant is responsible for preparing linens and uniforms for laundry by placing them in containers This role involves sorting, counting, and recording the number of soiled items The attendant also inspects laundered items for cleanliness and usability, and any damaged pieces are sent to a seamstress for repair.
This internship report focuses on the housekeeping department, highlighting the essential roles and responsibilities involved in maintaining cleanliness and organization within a facility It emphasizes the importance of effective cleaning techniques, attention to detail, and the significance of teamwork in ensuring guest satisfaction The report also discusses the skills acquired during the internship, such as time management and problem-solving, which are crucial for a successful career in hospitality Overall, the experience provided valuable insights into the operational aspects of the housekeeping department and its contribution to the overall guest experience.
SCHEDULE & DUTIES
To ensure impeccable service and maintain high standards, all housekeeping employees must adhere to the established procedures during each shift.
Morning shift: From 8 AM to 16 PM
Afternoon Shift: From 14 PM to 22 PM
All staff must clean up themselves, wear uniforms and appear with a perfect grooming.
Employees will be provided with their room key, bantry key, and a worksheet detailing the condition of the rooms they are responsible for that day Depending on the day, each employee will manage approximately 10 to 15 rooms.
Before starting work, all employees gather for a brief meeting led by the Floor Supervisor to receive important updates During this time, they discuss daily specifics such as room bookings, the number of check-ins, and special arrangements for VIP guests, including welcome flowers and accommodations for honeymooners or extra beds This meeting also provides a platform for staff to share ideas and engage in discussions with management, ensuring tasks are executed efficiently.
At the start of each workday, hotel housekeepers prepare their trolleys with fresh linens, including bath towels, hand towels, washcloths, fitted sheets, flat sheets, and pillowcases, ensuring each room is well-stocked Additionally, they organize their cleaning tools, vacuum cleaners, and amenities to provide a comfortable experience for guests.
The prioritization of room cleaning will be determined by the condition of each room, with the suggested order being: Make Up Room, Booking Room, In House Room, and Vacant Dirty Room However, this order may be adjusted in response to unforeseen circumstances, such as a shortage of staff or a high volume of non-resident guests.
Checking room number and room condition Checking the present of DND( Do not
The internship report in the housekeeping department provides an overview of the essential roles and responsibilities involved in maintaining cleanliness and organization within a hospitality setting It highlights the importance of effective communication, teamwork, and attention to detail in ensuring guest satisfaction The report also discusses the various tasks performed, such as room inspections, inventory management, and adherence to safety standards Through this internship experience, valuable skills were developed that are crucial for a successful career in the hospitality industry Overall, the report emphasizes the significance of the housekeeping department in enhancing the overall guest experience.
The internship report in the housekeeping department provides a comprehensive overview of the tasks and responsibilities undertaken during the internship It highlights the importance of maintaining cleanliness and organization in hospitality settings The report also emphasizes the skills developed, such as attention to detail and time management, which are crucial for effective housekeeping operations Additionally, it discusses the significance of teamwork and communication within the department to ensure high standards of service Overall, the internship experience has contributed to a deeper understanding of the housekeeping industry's role in enhancing guest satisfaction.
Figure 1.4.1 Organization Chart of Liberty Central Saigon Centre Hotel
The hotel General Manager plays a crucial role in the overall success of the establishment, as they are responsible for its daily operations and strategic direction Their ability to make informed decisions significantly impacts the hotel's performance However, the General Manager's autonomy can be constrained by the hotel's owner or management company, which may impose their own decision-making processes.
The Assistant General Manager plays a crucial role in supporting the General Manager by overseeing daily business operations to ensure efficiency Key responsibilities include creating weekly schedules, managing merchandise orders, and assisting with training, recruitment, promotions, and strategic planning.
Cooperating with the general manager, and assisting with anything from project planning to staff management.
This internship report focuses on the housekeeping department, detailing the essential tasks and responsibilities involved in maintaining cleanliness and order in hospitality settings The report highlights the importance of effective communication and teamwork among staff to ensure high standards of service It also emphasizes the need for attention to detail and adherence to safety protocols while performing cleaning duties Overall, the experience gained during this internship provides valuable insights into the operational aspects of housekeeping, contributing to both personal and professional growth in the hospitality industry.
The internship report in the housekeeping department provides a comprehensive overview of the tasks and responsibilities undertaken during the internship period It highlights key learning experiences, including effective cleaning techniques, time management skills, and the importance of maintaining hygiene standards Additionally, the report emphasizes the significance of teamwork and communication within the housekeeping staff to ensure a well-organized and efficient work environment Overall, this report serves as a valuable reflection on the practical application of theoretical knowledge in the hospitality industry.
Ensuring company policies and procedures are followed.
Setting a good example for staff.
The Personal Assistant to the General Manager is responsible for delivering high-level secretarial and administrative support, efficiently managing tasks and requests with minimal supervision This role requires the ability to handle confidential matters with discretion and professionalism, ensuring smooth operations within the executive's office.
Manage the General Manager’s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings
Personal Assistant to General Manager responsibility
Screen/handle telephone calls, appointments, mails and emails and take action accordingly
Coordinate and communicate with various departments and all levels of staff on matters
The internship report in the housekeeping department highlights the essential functions and responsibilities involved in maintaining cleanliness and organization within hospitality settings It emphasizes the importance of attention to detail, effective time management, and teamwork in achieving high standards of service The report also outlines various tasks performed, such as room cleaning, inventory management, and adherence to safety protocols Overall, the internship experience provided valuable insights into the operational aspects of the housekeeping department, contributing to personal and professional growth in the hospitality industry.
The internship report in the housekeeping department highlights the key responsibilities and experiences gained during the program Under the guidance of the General Manager, interns learned essential skills in maintaining cleanliness and organization, ensuring guest satisfaction, and adhering to industry standards This hands-on experience provided valuable insights into the operational aspects of housekeeping, emphasizing teamwork and attention to detail Overall, the internship served as a crucial stepping stone for professional development in the hospitality sector.
Prepare and manage correspondences with internal and external parties for General Manager’s signature
Attend to requests from divisional, corporate or owners offices and facilitate it accordingly
Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President, Operations, e.g leave application forms, travel approval forms, expense claims reports, etc.
Maintain systematic up-to-date filing and tracing systems
Maintain and update ‘Manager-On-Duty’ schedule
Maintain confidentiality of sensitive matters/issues
The traditional responsibilities of the Front Office include managing reservations and registrations, assigning rooms and rates, providing guest services, monitoring room status, overseeing maintenance, settling guest accounts, and compiling visitor history records.
The Front Office creates and maintains a comprehensive guest information database, arranges guest services, and assures visitor satisfaction Personal in various departments of the Front Office Department perform these duties.