(Tiểu luận) internship report in food andbeverage department h

VIET NAM GENERAL CONFEDERATION OF LABOR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION            INTERNSHIP REPORT IN FOOD AND BEVERAGE DEPARTMENT      Supervisor name: Ms.Le Nguyen Ngoc Thanh Student name: Hà Vũ Chương Student ID: 720K0203 Class: 20K70501 Major: HOSPITALITY MANAGEMENT Academic year: 2020-2024          Ho Chi Minh City, June 2022 NHẬN XÉT CỦA DOANH NGHIỆP THỰC TẬP INTERNSHIP REPORT 06/04/2022 Sinh viên: _ MSSV: Lớp: _ Khóa: _ Thành phố Hồ Chí Minh, ngày tháng năm Lãnh đạo doanh nghiệp (ký tên, đóng dấu) HÀ VŨ CHƯƠNG-720K0203 INTERNSHIP REPORT 06/04/2022 NHẬN XÉT CỦA GIẢNG VIÊN HƯỚNG DẪN Sinh viên: _ MSSV: Lớp: _ Khóa: Thành phố Hồ Chí Minh, ngày tháng năm Giảng viên hướng dẫn HÀ VŨ CHƯƠNG-720K0203 INTERNSHIP REPORT 06/04/2022 ACKNOWLEDGEMENT  Firstofall,IwouldliketoexpressmygratitudetothePQChospitalitygroupandthe FacultyofBusinessAdministrationforallowingmetocompletemyinternship Secondly,  I  would  like  to  thank  Mr  Nguyen  Hai  Nam,  a  culinary  lecturer,  for conveyinghispassionfortheprofession,experience,andextensiveknowledgetomeineach class.Thankstotheteachingsofmyteacher,Iwasabletoconvenientlycatchupinthereal environment.ThankyouTranThienAn,deputyheadofthedepartment,whohasguidedand sharedpracticalexperiencesthathavehelpedmeimproveinallaspects Finally,  I  would  like  to  thank  my  fellow  majors  who  have  accompanied  me throughoutthe3monthsoftheinternship,Iamshortbutthisinternshiphashelpedmegrow inmanyways HÀ VŨ CHƯƠNG-720K0203 INTERNSHIP REPORT 06/04/2022 CONTENT ACKNOWLEDGEMENT CONTENT TABLEOFFIGURES INTRODUCTION CHAPTER1:INTERNSHIPPLACEMENTPROFILE 1.1 AFFILIATIONOFTHECOMPANYTOTHEGROUP& LOCATION 1.1 HISTORYANDDEVELOPMENT .9 1.2 HOTELANDOUTLETSDESCRIPTION 1.3 HOTELSTRUCTURE:ORGANIZATIONCHARTANDEXPLANATION 11 CHAPTER2.INTERNSHIPPROCEDURE 13 2.1.THEOUTLET’SORGANIZATIONALCHARTINDETAILS 13 2.2.SCHEDULE&DUTIES .15 2.3.AVANTAGESANDDISAVANTAGES 19 2.4.LEARNINGOUTCOMES 19 CHAPTER3.RECOMMENDATIONS 20 3.1.RECOMMENDATIONSTOTHEHOTEL 20 3.2.RECOMMENDATIONSTOUNIVERSITY 20 CONCLUSION 21 HÀ VŨ CHƯƠNG-720K0203 INTERNSHIP REPORT 06/04/2022 TABLE OF FIGURES Figure2Castorhallway Figure1GemCenterlocation .8 Figure5Partylayout 17 Figure4Pick-upfood 17 Figure3Wipetheglass .17 Figure9Buffetset-up 18 Figure8Trainningday 18 Figure6Asianset-upstyle 18 Figure7Europeset-upstyle 18 HÀ VŨ CHƯƠNG-720K0203 Document continues below Discover more Quản trị tài from: Đại học Tơn Đức… 579 documents Go to course Chapter-3 - Môn học cung cấp cho… Quản trị tài 100% (23) 267778769 Chapter 38 pdf Quản trị tài 100% (18) 267778782 Chapter 53 pdf Quản trị tài 100% (10) Chapter-2 mơn 15 Quản trị tài Quản trị tài 91% (56) Chapter-4 - Môn học cung cấp cho… Quản trị tài 06/04/2022 LIST OF ACRONYMS GC: GEMCenter 93% (14) Chapter time value INTERNSHIP REPORT of money exercise Quản trị tài 100% (6) F&B:FoodandBeverage HÀ VŨ CHƯƠNG-720K0203 INTERNSHIP REPORT 06/04/2022 INTRODUCTION CHAPTER 1: INTERNSHIP PLACEMENT PROFILE 1.1       AFFILIATION OF THE COMPANY TO THE GROUP & LOCATION PQC Hospitality has established a reputation forconstructing and developing top brandsinthesphereofconferences,banquets,andrestaurantsinHoChiMinhCity forover19years.GEMCenter,WhitePalaceconferencecenter,TheLogrestaurant, andWGourmethaveallchosenHoChiMinhCityastheirpreferreddestinationfor domesticandinternationalclients PQC Hospitality has  steadily created an organizational structure and a  system of specialized  member  companies  to  assure  the  company's  long-term  success  PQC Hospitalityismadeupoftwomembercompanies:PQCConventionandPQCHotel &Restaurant.Theiractivitiesarecloselylinked,resultinginincreasedinvestment, development,management,andexploitationefficiency.Projectsinthehospitalityand culinarytechnologyindustriesthathavebeensuccessful PQCConventionisbecomingwell-knownforitstwoconventioncenters:GEMand WHITEPALACE, whichhostthe majorityofthe eventsforYoutube, Facebook, AngiaInvestment,NovalandSSI,celebrityweddings,andsoon Withtwofine-diningrestaurants:THELOGRestaurantandYo'sRestaurant,PQC Hotel&Restaurantisbecomingwell-known PQCisconfidentinprovidingitscustomerswithfaultlessproductsandservicessince wehaveateamofover2,500organicemployeesthathaveexpertiseservinghighleveleventsandpartiesofdepartments,divisions,industries,businessassociations, anddomesticandforeigncompanies Onthisoccasioncommunity,workingsinceNovember2014ispropelledbyablock ofwhitegemstones,joiningthestrengthofstonewiththeglowofwoodandthenonabrasiveness  of  green  patches  The  structure  is  very  striking  from  an  external perspective  With  contemporary  building  workmanship  and  high-level  hardware, GEM  Center  will  be  the  spot  to  motivate  your  thoughts  and  inventiveness ConsideredthebiggestscaleoccasionsettinginthefocalpointofHoChiMinhCity, GEMCenter'sindoorandoutsidemulti-usefulspaceofuptoalmost10,000m2will entirely  meet  all  occasion  prerequisites  your  occasion,  whether  it's  a  corporate occasionoranindividualoccasion HÀ VŨ CHƯƠNG-720K0203 INTERNSHIP REPORT 06/04/2022 Figure Gem Center location Figure Castor hallway HÀ VŨ CHƯƠNG-720K0203 INTERNSHIP REPORT 06/04/2022 Product launch: Foreverybusiness,thenewproductisanimportant milestoneinthebrandingstrategy.GemCenterispleasedtobeabridge tohelpbusinessesintroduceproductstothemarket  Fashion: Withuniquearchitecture,GemCenterwishestobeableto enhancetheuniqueandnewdesignproductswithyou  Music, performing art, entertainment: Withamodern,high-quality lightingsoundsystemGemCenteristhemostideallocationforyouto createahigh-classmusicevent  Community: With  modern  architecture,  multidimensionalt  traffic, meeting  international  standards  of  service  quality  Gem  Center  is honoredtobetheplacetomarkthecommunityeventsofVietnam  Personal events:  Full-month party: ThemonthlypartyatGemCenterwithapackage servicewillhelpfamiliesspendtimewithrelativesandfriendstoenjoy thegreathappinessinthisspecialevent  Birthday: Eachbirthdaywillbeamilestonetomarkthejourneyand alsoanewjourneypointinthefuture.Sitdownwiththemtowelcome thenewageanddonotforgettoshowyourmostsincerefeelingsto you  Wedding: The  happiest and  most  important  day  will  be  carefully plannedandmeticulouslyplannedbyGemCentertotakecareofthe smallestdetailtoconveythelovestoryyoualwaysdreamedof  Anniversary party: Unforgettablesweetmomentsnexttoyourloved onesletGemCenterdrawgreatthings  HÀ VŨ CHƯƠNG-720K0203 11 INTERNSHIP REPORT 1.3 06/04/2022 HOTEL STRUCTURE: ORGANIZATION CHART AND EXPLANATION finance events human resource sales and marketing House keeping  Event division:  F&B Department: - Putting  together  meals,  gatherings,  feasting  for  clients,  serving  food administrations,organizingtablesandseatsinlinewithvisitors,planningwith kitchen  office,  readiness  strategies  for  the  party,  and  meeting  under  the agreement  Decoration department: - Beautifying  the  stage,  dinner  lobby,  planning  blossoms  for  party  topic improvements,responsibleformakingmoredistinctivemodels,andmakinga newspace forthe entire region. What'smore, foster an arrangement toset asidecash,andutilizeblossomstoservethepartyassociation  AV department: - Answerableforfixingandkeepingupwiththegearinsidethecaféaswellas intermittently executing  the support program Arrange and  introduce stage, sound,andlightforgatheringsandmeetingsasrequired HÀ VŨ CHƯƠNG-720K0203 12 INTERNSHIP REPORT 06/04/2022  Housekeeping department: - Capacitiesandobligationsaccountableforcleanlinessissues,cleaningthecafé region,dinnercorridors,anddivisions,aswellasbeingresponsibleforthe tidinessofthelatrineregionforvisitorsandinterior,keepbeautifyingthings clean  Sales and marketing department: - Responsible  for  crafted  deals,  showcasing,  statistical  surveying  and contenders,makinginsights,andexaminingandassessingbusinessexecution General Director F&B director Assitant F&B director restaurant manager supervisor Captain waiter trainne waiter/waitress e Executive chef banquet manager floor manager floor supervisior offical staff, casual staff, trainee chief steward Steward supervisor Dish/pot washer western chef Executive sous chef Vietnames e/ chinese chef pastry chef baker y cook  Human resource department: - Performsobligationsonstaffassociation,proclaimstheboardfoundations,and controlsworkingguidelinesanddisciplines.Liablefordealingwiththelabor forceintheorganization,enrollinglaborerswhenthereisarequirementfor extrastaffintheorganization'sspecialties  Finance department: - Controlincome,andbenefit,settleonmonetarysystems,sumupoperational expensesandcomputeindependentlyforeachkindofadministrationtodecide thebusinessconsequencesofeverydivisionandtheentireorganization.Get readyforfiscalreports,andbalanceresourcesonamonth-to-month,quarterly andyearlypremise.Dissecttheinstabilityofresourcesforthereporttothe BoardofDirectors HÀ VŨ CHƯƠNG-720K0203 13 INTERNSHIP REPORT 06/04/2022 CHAPTER INTERNSHIP PROCEDURE 2.1 THE OUTLET’S ORGANIZATIONAL CHART IN DETAILS  F&B Director: - Learnaboutcustomers'trendandtastetomakealistofwinefortherestaurant - Workwitheachcheftomakethemenuforeacharea - Workingwithfoodsuppliers,comparingandhavingpricepoliciestoensure qualityandquantity - Pricethefoodsothatitisbothprofitandsatisfied - Training/promotion/layoffsofemployeestoensurethequalityofpersonnel - Closely  manage  the  general  operation  of  the  restaurant,  and  ensure  the progress  and  coordination  between  the  departments  Timely  correction  of internalerrors  F&B assistant director: - Assist  the  Director  in  planning  and  implementing  business  strategies  to developsalesandmarkets - Chairing,  arranging,  implementing,  and  supervising,  urging  business developmentpolicies/plans/marketingfromdirectorstodepartments - Cooperatewiththemarketingdepartmenttoimplementsalesprograms,and effectivelycontroltheimplementationofbusiness-orientedprograms - Developandarrangecarefulpreparationofworkplansfordirectors  Banquet manager: - Ensureeventsareplannedbysalesmanagers - Careforroomarrangements,staff - Entertainmentlogistics - Customerservice  Restaurant manager: - Recruit,  train  staff  (if  restaurants  need  more),  and  supervise  the  entire restaurantstaff - Checktheprocessofimportingandprocessingfoodtoensurefoodhygiene andsafetyfollowingthelaw - Workcloselywiththerestaurantmanagementtodiscussandaccomplishthe salesandotherobjectivesandactivitiesoftherestaurant - Implementappropriatestrategiestoaddressdisadvantagesandimprovesales - Ensuresafeworkingconditions - Followthecompany'spoliciesandregulationsonthehandlingofcash,assets, products,andequipment - Checkinventorytoensuresufficientproductsandorderproductsasneeded - Resolvingrestaurantissuesandcustomercomplaints  Floor management: - Responsibleforcoordinatingtheworkofthefloors - Let'ssupervisetheinstructionsforpreparingtoolsfortheparty - Workdirectlywithguestsbookingpartiesontheirfloor HÀ VŨ CHƯƠNG-720K0203 14 INTERNSHIP REPORT        06/04/2022 - Thebondbetweenthepartystaffandthekitchen Floor supervisor: - Togetherwithfloormanagementcoordinatedmanagement,smoothoperation oftheparty - Arrangeandcoordinateworkforemployees - Solvingcustomerproblems Trainee: - Payattentiontowhatfloormanagementguidesandlearnmore - Bothpracticingandimprovingskills Banquet staff: - Banquethasanimportanttaskintheparty,banquetstaffwillsupport,help customers,servefood - Banquetstaffwillmaintaintheworkbehindthelogistics.Sothatthesejobsgo themostsmoothly.Specialstorageofutensils - Thebanquetstaffisresponsibleforcleaningthediningtablesafterguestshave finishedusingthem.Inaddition,thestaffwilltakethetimetocleanthetables andchairsneatly Chief steward: - ExercisingeffectiveenvironmentallyfriendlyproceduresCompletejobtasks strictlyaspertheS&P’s - Manage and maintain thestandards of hygiene, sanitation, cleanliness, and safetyinkitchens,dishwashingareas,Garbagecollectionandstorage,andany otherproductionareas - Organize,  lead,  direct  and  assist  staff  and  report  any  problems  in  the departmenttotheExecutiveChefonatimelybasis Steward supervisor: - Supervisetheworkofallkitchencleaningstaffduringtheshift - EnsuringthequalityofworkofthedepartmentduringtheshiftControlling foodhygieneandsafety,toolswithinthemanagementofthedepartment, Executive chef: - Who  is  responsible  for  managing  the  total  work  at  the  kitchen:  menu, observing  as  well  as  managing  employees,  managing  business  activities masteringquality,foodsafety,notharminglabor,andguidingthepartsinthe kitchentoworkeffectively - Responsibleforfoodquality - Observationaswellaspersonnelmanagementofthekitchendepartment - Productmanagementinthekitchen - Commitmenttostandardsofpersonalhygiene,foodhygiene,andsafety Executive sous chef: - Taskedwithassistingthechefinoperatingrelatedtaskswithinthescopeof powersunderthedirectionandassignedbytheexecutivechef HÀ VŨ CHƯƠNG-720K0203 15 INTERNSHIP REPORT 06/04/2022 - Salesvolume,culinarycategory,numberofmealsserved,andcomplexityof theoperationdeterminethelevelofresponsibilityandscopeoftheposition - Supervisedaytodayallthekitchenoperationsandassociates - Supervise  all  food  preparation  areas  including  banquets,  room  service, restaurants,  bar/lounge,  and  associate  cafeteria  to  ensure  consistent,  highqualityfoodproducts - Plan and implement short-term and long-term strategies to improve guests' satisfactionwithfood qualitytoenhancefoodand beverageandpromotion revenues - Asadepartmenthead,useleadershipskillstomanageothermanagers  Western chef: - ProficientinEuropeandishes. - Consultcustomersaboutdisheswhenrequired - Check,andsupervisetheprocessofmakingandprocessingdishes - Ensurefoodhygieneandsafetystandardsandkitchenutensilswhencooking andkitchenarea. - FollowthearrangementoftheworkschedulefromtheChef  Pastry chef: - Manage  all  activities  in  the  Bakery  kitchen,  from  preliminary  processing, preparationofrawmaterials,andprocessingtoensuringlaborsafetystandards inthekitchen - Updatenewtrendsinthemarket,upthemenutobeattractive,andsettherules andqualityofdishes 2.2 SCHEDULE & DUTIES INTERNSHIP PLACEMENT BREAKDOWN PERIOD OF PLACEMENT OUTLET From 18/03/2022 to 18/06/2022 F&Bconvention OUTLET DESCRIPTION & INTERN INVOLVEMENT OUTLET F&Bconvention PERIOD OF PLACEMENT From18/03/2022to18/06/2022 MAIN RESPONSIBILITY OF THE Prepare theequipmentand setupthe tablebeforetheparty OUTLET Partake  in  serving  during  the  party, follow  the  relegated  assignments(layHÀ VŨ CHƯƠNG-720K0203 16 INTERNSHIP REPORT 06/04/2022 out):pickupfoodfromthekitchenand delivery  it  to  each  table  to  serve guests Towardthefinishoftheparty,partook in  cleaning  and  taking  the  messy thingsbehindforthestaff HÀ VŨ CHƯƠNG-720K0203 17 INTERNSHIP REPORT Figure Wipe the glass 06/04/2022 Figure Pick-up food CHƯƠNG-720K0203 18 INTERNSHIP REPORT Figure Asian set-up style 06/04/2022 Figure Europe set-up style Figure Trainning day Figure Buffet set-up HÀ VŨ CHƯƠNG-720K0203 19 INTERNSHIP REPORT 06/04/2022 2.3 AVANTAGES AND DISAVANTAGES  Theharshenvironment,pressurefromcustomersandmanagement  Thejobrequiresdurableandsupplehealth  Alwayshaveastateofjoynomatterwhatthesituation 2.4 LEARNING OUTCOMES  Improvethethinkingofarrangingwork,assigningwork  Acombinationoftheoryandpractice.  Improve  soft  skills  such  as  emotional  control,  communication  skills,  and responsibilityatwork  Improveyourculinaryskillsratherthanjustlearningtheory HÀ VŨ CHƯƠNG-720K0203 20 INTERNSHIP REPORT 06/04/2022 CHAPTER RECOMMENDATIONS 3.1 RECOMMENDATIONS TO THE HOTEL  Anautomatictimekeepingmachineisrequired,manualtimekeepingshouldnotbe done(time-consuming)  Between  colleagues,  it  is  necessary  to  have  a  gentle  attitude,  and  friendly  in communication 3.2 RECOMMENDATIONS TO UNIVERSITY  Ontheschoolside:Itisrecommendedtocheckthesituationofstudentsintheplace ofinternshipmoreoften  Ongemcentersside:improvingprofessionalism  HÀ VŨ CHƯƠNG-720K0203 21 INTERNSHIP REPORT 06/04/2022 CONCLUSION Forthisindustrytobeabletobecomeafuturemanager,itisessentialtobenurturedinapractical environment.ThankyoutothebusinessadministrationdepartmentofTDTUniversityforenabling metointerninaprofessionalenvironment.After3monthsofinternshipatGemCenter,Ilearneda lotfrommypredecessors.Fromhowtocontrolemotionstotheprofessionalskillsneededforthe future.Here'sareportthatsumsupwhatI'velearnedatgemcenter.Notmuch,butsomeofthis knowledgewillhelpmeinthefuture Duringtheresearchprocess,duetothelimitedamountof knowledgealongwiththerelativelyshortinternshipperiod,thereportcannotavoidshortcomings.I lookforwardtoreceivingyourcommentsandguidancetomakethereportmorecomplete HÀ VŨ CHƯƠNG-720K0203 22 More from: Quản trị tài Đại học Tơn Đức… 579 documents Go to course Chapter-3 - 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