2015 08 dh 02 0 quality assurance plan

HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com DEUTSCHES HAUS PROJECT MAIN CONTRACT PACKAGE QUALITY ASSURANCE PLAN Document Number: HBC / QA-QC / 01 August 2015 Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com Revision Record Revision Revision No Date Description Revised By Approved By 00 01.03.2012 First issue Nguyen Tan Tho Le Viet Hai 01 01.09.2012 Second issue Nguyen Tan Tho Le Viet Hai 02 01.05.2013 Third issue Nguyen Tan Tho Le Viet Hai 03 01.12.2013 Fourth issue Nguyen Tan Tho Le Viet Hai Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com Contents DESCRIPTION OF THE PROJECT 1.1 Location 1.2 Site Address 1.3 Site Map 1.4 Direct Adjacencies 1.5 Surroundings POLICY STATEMENT .6 2.1 Quality Policy: 2.2 Certificate of Quality Management System: PROJECT QUALITY PLAN PURPOSE .8 SCOPE .8 TERMINOLOGY QUALITY MANAGEMENT METHOD 6.1 Quality Plan Processes 6.2 Quality Standards 10 6.3 Quality Tools 11 6.4 Quality Project Personnel Responsibilities 12 PROJECT QUALITY ASSURANCE 15 7.1 Quality Assurance Procedures 15 7.2 Project Monitoring Processes 15 7.3 Project In-Process Quality Monitoring 39 PROJECT QUALITY CONTROL 42 8.1 Project Deliverables 42 8.2 Project Quality Control Procedures 42 8.3 Project Deliverables Test &Acceptance Process 44 8.4 Project Deliverables Acceptance Criteria 44 PROJECT AUDITS & QUALITY REVIEW 44 9.1 Internal Quality Audit 44 9.2 Audit Planning 45 9.3 Audit Preparation 45 Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com 9.4 Preparation of the Audit Report 47 9.5 Audit Follow-up 48 10 MANAGEMENT ESCALATION PLAN 49 11 QUALITY PLAN AUDITS LOG 49 12 QUALITY PLAN APPROVALS 50 Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com DESCRIPTION OF THE PROJECT 1.1 Location The site is located at the intersection of Le Duan and Le Van Huu Street, in the Central Business District of Ho Chi Minh City, Viet Nam It provides a total land area of 3,511.5m2 1.2 Site Address German House HCMC – Le Van Huu, Ben Nghe Ward, District 1, Ho Chi Minh City, Viet Nam 1.3 Site Map 1.4 Direct Adjacencies The German House will be adjacent to the existing Kumho Asiana Plaza, a 30-storey mixed-use development providing F&B, Grade A office space, serviced apartments, as well as a hotel The site is framed by the Kumho Office Tower to the southwest, and the Kumho residential tower to the southeast The development was completed in 2009 1.5 Surroundings In close proximity to the German House, there are a number of mixed-use developments and office towers such as the Diamond Plaza, Centec Tower, Saigon Trade Center and the Petro Vietnam Tower, to name a few The area also attracts many tourists, with the Notre-Dame cathedral and Reunification Palace located in close proximity to the site Surrounding governmental buildings include the French, UK and US Consulates, as well as local government offices, mostly of low rise construction Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com POLICY STATEMENT 2.1 Quality Policy: A principal objective of HBC for the project: Sai Gon Centre is to establish and maintain an effective quality system The quality system, which is documented in the Project Quality Plan and associated system procedures, method statements, and work procedures complies with requirements of Contract documents It is the Policy of HBC at the quality system shall be applied by all project personnel and staffs to the operations consistent with their scope of work, that base upon the quality of the product and services provided by HBC 2.2 Certificate of Quality Management System: Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com PROJECT QUALITY PLAN PURPOSE 3.1 The objective of the implementation of the project Quality Plan for the construction of the Project is to ensure, through a process of self regulation, the Works comply with the requirements of the Client, the Specification and Drawing 3.2 In order to achieve this objective, the Project will be carried out in accordance with the following documents: a The Client – Construction Management Agreement and referenced documents b Project Specification and Drawings c Vietnam Standards SCOPE 4.1 This Project Quality Plan outlines the systems which shall be implemented to control and verify the following: a Quality of all Work directly carried out by the Main Contractors and Direct Contractors employed by the client b Quality of all Work directly carried out by the Sub Contractors/Suppliers 4.2 Work carried out by the Main Contractors, Direct Contractors and Subcontractors shall be checked in accordance with the respective inspection and Test Plans 4.3 The quality of products originating from offsite manufacturing facilities shall be verified upon delivery and where necessary at the offsite facilities The verification activities shall be carried out in accordance with the relevant Inspection and Test Plans 4.4 An independent Quality Assurance Company will be employed by the Client, to monitor the of QA/QC process and report to the client on compliance with mandatory inspection requires in accordance with the Vietnamese Construction Law TERMINOLOGY 5.1 Quality fulfils requirements :Degree to which a set of inherent characteristics 5.2 Quality Policy :Overall intentions and direction of the Company with regard to quality as formally expressed by senior management 5.3 Quality Management :All activities of the overall management function that determine the quality policy, objectives and responsibilities These activities may include quality planning, quality control, quality assurance and Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com quality systems It is the function by which the Hoa Binh Corporation's quality policy is implemented 5.4 Quality Systems :Organizational structure, procedures, processes and resources needed to implement quality management 5.5 Quality Manual :Documentation of the quality policy and quality systems of Hoa Binh Corporation 5.6 Quality Plan specific Project :Documentation of the quality systems for a 5.7 Quality Control (QC) :That part of the quality systems which, through checks, reviews, measurements, tests and inspections determines that specified requirements are achieved 5.8 Quality Assurance (QA) :Part of quality management, focused on providing confidence that quality requirements will be fulfilled 5.9 Quality Audit :Verification activity to check that the quality system or work produced continues to conform to requirements 5.10 Process transform inputs into outputs :Set of interrelated resources and activities which 5.11 Product :Goods, materials, equipment, sections of work or services which result from activities or processes 5.12 Verification :The formal process documenting compliance with acceptance criteria of confirming and 5.13 Hold Point :A noticeable point in a process beyond which operations may not proceed without approval by specified individuals or organizations 5.14 Witness Point :A notice able point in a process where operations may be witness rinspected for approval by specified individuals or organizations rovided the individual or organization has been notified a reasonable time in advance, work may proceed without specific approval QUALITY MANAGEMENT METHOD 6.1 Quality Plan Processes 6.1.1 Quality Assurance Quality assurance activities focus on the processes being used to manage and deliver the solution to evaluate overall project performance on a regular basis Quality assurance is a method to ensure the project will satisfy the quality standards Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com and will define and record quality reviews, test performance, and Clients acceptance 6.1.2 Quality Control Quality control activities are performed continually to verify that project management and project deliverables are of high quality and meet quality standards Quality assurance also helps uncover causes of unsatisfactory results and establish lessons learned to avoid similar issues in this project 6.1.3 Project Deliverables And Processes Acceptance Criteria Contractor must prepare a Quality Plan (as defined in the Contract) pursuant to Clause of the General Condition of Contract The Quality Plan will include control arrangements for subcontractors Direct Contractor is specifically required to adopt a quality system for the construction of the Project complying with ISO9000 series and associated with the requirements and guidelines set under the Government Decree No.46/2015/ND-CP on 12/05/2015 6.2 Quality Standards The Main Contractor and Direct Contractor shall also submit a specific Quality Policy to the Construction Manager, for approval prior to the commencement of any work as defined under the Contract Contractor shall nominate in writing to the Construction Manager's Representative, a person to be responsible for implementation of and compliance with the Quality Plan and Quality policy, prior to the commencement of work under the Contract The Main Contractor and Direct Contractor quality representative will meet weekly with the Construction Manager's Representative to specifically discuss and resolve quality issues Furthermore, the Main Contractor and Direct Contractor shall submit as a section within its monthly report, a written Project quality report containing, as a minimum, the following: a b c d Identification of all work in progress The status of activities for inspection and testing against the submitted programmed The status of procurement and approval of samples and prototypes Identification of all quality problems (relating to system and organization as well as to the progress of manufacture, construction, testing, installation and commissioning) together with the Main Contractor and Direct Contractor's proposed and adopted solutions Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 10 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com FLOWCHART FOR CONDUCTING CEILING FLOWCHART RESPONSIBILITY Study of Documentation SITE MANAGEMENT Submission of Material Samples SITE MANAGEMENT NO CLIENT Check YES Preparation of Method Statement SITE MANAGEMENT NO CLIENT Check YES Delivery of material to site SITE MANAGEMENT NO CLIENT SITE MANAGEMENT Check YES Setting out SITE MANAGEMENT Ceiling frame and joist installation SITE MANAGEMENT NO CLIENT SITE MANAGEMENT Check YES SITE MANAGEMENT Ceiling installation NO Check NO CLIENT SITE MANAGEMENT YES Inspection CLIENT SITE MANAGEMENT YES END Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 36 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com FLOWCHART FOR CONDUCTING PAINTING RESPONSIBILITY FLOWCHART Study of Documentation Submission of Material Samples NO Check CLIENT YES Preparation of Method Statement SITE MANAGEMENT NO Check CLIENT YES Preparation surface SITE MANAGEMENT Supplying Material Putty (If have) CLIENT SUPPLIER SITE MANAGEMENT NO Check NO Check YES CLIENT SITE MANAGEMENT CLIENT SITE MANAGEMENT Start to painting SITE MANAGEMENT Check SITE MANAGEMENT NO YES Cleaning SITE MANAGEMENT Curing SITE MANAGEMENT Inspection CLIENT SITE MANAGEMENT YES END Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 37 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 CO O Email: info@hoabinhcorporation.com OC SS O PERFORMANCE FLOWCHART STEP O OG RESPONSIBILITY WORK PROGRAM UPDATING GENERAL WORK PROGRAM QUANTITIES COMPUTATION Site Manager FIRST TWO WEEK WORK PROGRAM Site Manager – PERFORMANCE MONITORING Site Manager – – – REPORT TO CORPORATION Site Manager – BI WEEKLY REPORT Site Manager – PERFORMANCE MONITORING Site Manager – – – REPORT TO CORPORATION Site Manager – FEEDBACK FROM CORPORATION Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 END OF PROJECT ARCHIVES Site Manager Page 38 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com 7.3 Project In-Process Quality Monitoring 7.3.1 Monitoring and Measurement of Process Hoa Binh Corporation established, issued and maintained a documented procedure on monitoring and measurement of processes in order to control the operations in process strictly following the defined procedure and to ensure defined results The Quality Management Team of Hoa Binh Corporation to adhere the following; a To define clearly the responsibility and authority of every management level, from the Project Director, Senior Construction Managers, Site Managers and all Team Members including workers in the project the goal to ensure technical procedures, quality management procedures will be complied strictly b To define clearly in all construction works phases the methodology and work sequences, and based on these, to check promptly the quality of work done c To define clearly quality control requirements, objects to be controlled, levels of control, taking samples or not, and who will be responsible for the control d Responsibility on the quality test results and actions needed to comply with the quality standards in case tests results not comply with the requirements e The proper recording of quality test results as stipulated on Item 4.8.8 - Quality Records 7.3.2 Monitoring and Measurement of Product Hoa Binh Corporation established, issued and maintained documented procedure on monitoring and measurement of all construction accomplishment and construction materials (incoming, in process and final delivery) in order to control the quality level or quality requirements to come up with the required project quality standards The Quality Management Team to adhere the following; a To define clearly responsibility and authority of the team members including worker involved in the monitoring and measurement of product b To define the objectives of monitoring and measurement on the materials to be used, the activities on site including Clients observation, comments and proposed technical changes c The level and method of monitoring and measurement of construction product (materials requirement materials compatibility, construction Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 39 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com activities and end values) like, quality inspection, quality testing in which this shall conform to the project standards d The accuracy monitoring and measurement devices to be used, qualifications of responsible testing institutions, evaluations of testing results, acceptable tolerances and the treatment and monitoring of the measurement' results e Identification to where and when the quality testing could be done at the site or at premises of suppliers, when the samples to be taken for the testing laboratory and when Identifications on the next procedures to be undertaken f The proper recording of test results and to be analyzed by the Consultants g Proper endorsement for review, comment and recommendation to the Consultants h The quality and evaluation of construction works and acceptance, followed by unified stipulations, when the work was certified to conform with requirements to the, relevant standards 7.3.3 Control of Non-Conforming Product The control of non-conforming product is aimed to detect non-conforming works and materials as soon as possible and to define a corrective engineering approach to rectify in conformity to the relevant standards The Quality Management Team to adhere the following; a Non-conforming products is defined as non-conforming construction materials and non-conforming construction works b The Construction Management Team has to define their responsibility of non-conforming product control The Project Team has to assess the importance of raised non-conforming product that any non conforming issues shall be reported and immediate action 'shall be done Engineering approach to rectify in conformity as per requirement is needed c Non-conforming construction materials shall be stored on a separate storage room or stored at a special area not to be used to another purpose; this will enable the management to review, check again or take appropriate measures of correction d Non-conforming materials received from suppliers must be checked and recorded accordingly Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 40 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com e The treatment level of non-conforming product is dependent on the level of the non-conformance or to the level of defect f The non-conforming construction works corrective measures must be undertaken g Records of final acceptance, processing, checking or inspection, records of corrective and preventive actions shall be kept for analysis to find- out the causes of the non-conformances and to prevent them from re-occurrence 7.3.4 Corrective Actions Hoa Binh Corporation established ,issued and maintained documented procedure on corrective actions in accordance to the methods of nonconformance defect rectification in the construction process and completion including construction materials or to the non-conformed actions wherein this shall be avoided and prevented in re-occurrence The Quality Management Team to adhere the following; a The corrective action could only be accepted if the defect is tolerable Importance shall be given to the rectification methodology and feasibility so as not to affect the structural stability, aesthetics and quality of the work as to the required standards In general minimal deviation within the limit could be accepted, but not any non-conformance issues are to be accepted b In carrying-out rework, it is needed to record all the results of activities following the procedures as set on this quality plan c The Project Quality Team is responsible for the inspection of all these works, including quality checking after rectification 7.3.5 Preventive Actions A quality control procedure was prepared to define clearly the requirement of quality inspection after every stage or after every construction work Prevention is always the priority In case the non-conformance repeatedly arises on stages of construction works, it is the responsibility of the Project Quality Team to identify the cause and solutions to prevent the repeated non-conformance issues The Quality Management Team should be attentive to the preventive action, not to permit the non-conformance to re-occur in construction activities by doing analysis of all work results to find-out root- causes of any the deviations made Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 41 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com To define root-causes, the Quality Team needed to collect the following information's for analysis: a Feed-back from client b Results of quality inspection or quality testing c Records from monitoring and measurement of processes and of products d Result of internal auditing e Records of non-conforming product f Records of corrective actions already implemented and results When preventive actions have been started, it is needed to monitor the scheduled timing and to record date of finishing, and responsible person for every work The process of preventive action must be controlled by the Quality Management Team to ensure the effectiveness of the actions PROJECT QUALITY CONTROL 8.1 Project Deliverables All deliverables shall be Quality Tested according to the specifications, relevant method statements and procedures following the required standards as itemized on the attached Quality Control Plan on the attached appendix 8.2 Project Quality Control Procedures 8.2.1 Purpose The purpose of this procedure is to define a system for the quality control activities of the project 8.2.2 Scope This procedure is applicable to all incoming material & product inspections (including Owner supplied material! equipment) in process work inspections and final inspections 8.2.3 Reference Documents Project Inspection& Test Plan Non-Conformance Procedure 8.2.4 Responsibility Quality Assurance Engineer is responsible for coordinating and carrying out all inspections at the site 8.2.5 Procedure Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 42 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com All inspections are carried out in accordance with the Inspection and Test Plan Incoming Inspections -' Material & Equipment Supplied by Client Only a Quality Assurance Engineer is given a copy of each of the Client's purchase order raised for the material and product supply b He will also be given (by Contract Manager) the delivery schedule of all material and equipment c Upon receipt of material/equipment at site, he will inspect them against the relevant PO & DO (Delivery Order) or packing list The inspection elements and the acceptance criteria are based on the Inspection and Test Plan d Material of Equipment which satisfy acceptance criteria will be accepted and sent for proper storage The DO/Packing List will be stamped with QC ACCEPTED stamp and, signed & dated by the Quality Assurance Engineer A copy of these documents will be filed in the Project incoming Inspection File The originals will be passed to the Client for references in payment purposes e Material/Equipment which does not satisfy the acceptance criteria will be rejected f Material/Equipment which partially satisfies the requirement will be kept ON HOLD, and a NON-CONFORMANCE REPORT will be issued and action shall be taken according to the Non-Conformance Procedure g All manufacturers TEST REPORTS which will be delivered alòng with the products will be reviewed by the Quality Assurance Engineer for compliance h Where applicable an Inspection Request will be sent One (1) day in taken according to the Non-Conformance procedure In process Inspections – Works a In process Inspections are carried out at inspection points identified in the b c d e Inspection & Test Plan A one (1) day notice, with an Inspection Request will be submitted to the Construction Manager, where applicable Prior to making such inspection Request, the Quality Assurance Engineer shall conduct his own inspection and be fully satisfied with the result Inspection results will be recorded in the relevant Inspection Forms and be signed by all parties as applicable The works which not fully satisfy the requirement will be kept ON HOLD, and a Non-Conformance Report will be issued and action shall be taken according to the Non-Conformance procedure Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 43 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com Final Inspections a Final Joint Inspection schedule will be prepared by the Project Quality Management Team, towards the end of the project b Prior to the commencement of Joint Inspections, internal inspections shall be carried out by the Project Quality Management Team to satisfy themselves c At the Joint Inspection, a Defect List shall be prepared c and agreed by all parties A completion time for the identified defects will also be noted d The Local Authority Inspection will also carry out as required Such Inspections are scheduled prior to the final Joint Inspections 8.2.6 Records Inspection Request Forms Inspection Forms Manufacturers Test Reports Delivery Order and Packing List 8.3 Project Deliverables Test &Acceptance Process All Project deliverables shall be tested following the International Standards and Procedures as specified in the Technical Specifications Material Quality Testing shall be performed by independent and reputable testing companies All testing equipments that will be used for Quality Test shall be newly calibrated and certified by a reputable and authorized calibration company Acceptance process shall be in accordance to the Specifications and relative TCVN and International Standards 8.4 Project Deliverables Acceptance Criteria Acceptable results shall follow the requirement set on Specifications associated with relevant Standards PROJECT AUDITS & QUALITY REVIEW 9.1 Internal Quality Audit a Internal quality audits shall be carried out at both Project level to assess the operation and effectiveness of the Quality Management Procedures and Project Quality Plans b Audits shall be carried out to a predetermined programmed developed and monitored by the Construction Manager and the Project Manager c If required, product quality audits shall be coordinated by the Quality Assurance Engineer at Project level Product audits may be carried out in conjunction with assessments carried out by a Client Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 44 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com d Audits shall be carried out by suitably trained personnel who are independent of the area being audited e Audits shall be performed in accordance with documented audit procedures utilizing pre-prepared audits-activity checklists which identify the essential characteristics to be audited f Audit reports (with the exception of product quality audits) shall be prepared and distributed in accordance with this procedure g All resultant corrective action taken to rectify deficiencies shall, where necessary, be subject to a follow-up (either by personal enquiry or audit) by the original auditor, or his nominee to verify action and effectiveness h If required, the performance and reporting of product quality audits shall be detailed in each Project Quality Plan 9.2 Audit Planning a The Quality Assurance shall establish Audit to ensure that all aspects of the quality system are audited b An audit programmed for quality system requirements on all Project levels shall be established and maintained by the Quality Assurance engineer c A copy of the Audit Programmed shall be incorporated in each Project Quality Plan d At the Project level, an initial quality system audit should be carried out within three months of site mobilization As a minimum all elements of the quality system shall be evaluated at this time e At the Project level, the interval between auditing all elements of the quality system should not exceed six months f The Audit Programmed shall be received by the Quality Assurance on a regular and shall be updated as necessary based on audit results The Audit Programmed shall be reviewed regularly The date of the last review shall be recorded on the Audit 9.3 a Audit Preparation At least one week prior to a scheduled audit the Construction Manager shall assign an auditor and provide the following details The date schedule for the audit The organization to be audited (audited) The names of contacts within the organization The type of the audit (including scope) Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 45 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com b Should the scope of the audit necessitate that the audit team comprise more than one person; the Construction Manager shall identify the audit team members and nominate one individual as the audit team leader All individuals selected as the audit team shall have undergone formal training in auditing techniques and shall not have direct responsibility for work in the areas to be audited c During planning and preparation the auditor shall be responsible for the following; a Completing the Audit Register The Audit Register (see Performa attached) shall be used to record the following: - A Unique company audit reference number consisting of a location identifier' (i.e either HO for Head Office or consecutive three digit number) - Audit type (scope) - Auditor(s) - Audit Date - Report Date - Corrective action complete (indicated by initials of auditor and date) b Preparing the audit working documents based on the scope of the audit and the audile's quality system documentation-e.g Project Quality Plan, contract drawings and specifications The working documents shall include checklists used for evaluating quality system elements or the quality of a product and recording observations (see typical Performa Audit Checklist General and Audit Checklist - Inspection and Test Plan) c Contacting the audited to agree a date for the audit and to discuss the scope of the audit Following the contact and during the week prior to the scheduled audit date, the audit notification memorandum shall be sent to the audited The audit notification memorandum shall detail the scope of the audit and include the audit plan The audit shall detail the following: - Audit criteria - Time and place where audit to be conducted - Identification or auditor(s) - Audit timetable - Indication of staff members within the organization whose assistance may require Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 46 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com d Audit report distribution Conducting the Audit 9.3.d.1 Upon arrival at the audit location, the auditor shall be responsible for undertaking the following activities a Convene a brief meeting ("opening meeting") attended by the auditor and representatives of the audited (including the Department or Project head and where applicable, the Quality Management Representative) The purpose of the meeting is to ensure that all concerned understand the background and purpose of the audit and aware of the procedure to be followed; and, b Carry out a brief familiarization tour of the site 9.3.d.2 The auditor shall then conduct the audit as follows a Collect sufficient relevant information and evidence, using the appropriate Audit Checklist as an aid, to permit a valid and objective verification and evaluation of planned activities b Collect information through interviews, examination of documents, and observation of activities and conditions in areas of concern c Record observations using the appropriate Audit Checklist Where a deficiency is found it should be high d The Audit Checklist is to be used as a guide only and if necessary the scope of the checklist may be expanded of the observations 9.3.d.3 Upon completion of the audit and prior to departure from the audit location, the auditor shall be responsible for undertaking the following: a Review the observations and deficiencies and prepare a verbal summary to be presented to the audited at a brief meeting ("closing meeting") b Convene the closing meeting to be attended by the auditor and representatives of audited (including the Department or Project head and where applicable, the Quality Management Representative) The purpose of the meeting is to present an overview of the audit, summarizing the observations, discussing any deficiencies to ensure there are no misunderstandings and setting a timetable for follow-up actions 9.4 Preparation of the Audit Report Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 47 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com a Following completion of the audit, the auditor shall prepare the Audit Report A summary of audit observations and a listing of deficiencies shall form the basic of the report b The Audit Report shall consist of the Audit Report, Audit Report continuation pages and the Corrective Action Table c The audit Report shall record the following: a Report identification b Date(s) on which the audit was carried out c Organization audited and location, auditor's representatives and auditors d Audit type and audit criteria e Audit summary including a brief overview of the observations and the auditor's conclusions (in particular the auditor's judgment of the extent of the auditor's compliance with the audit criteria and the system's ability to achieve the defined objectives); f Distribution list g Signature of the Auditor h Signature of the Quality Assurance Engineer d For each deficiency found during the audit, the details' and a reference number shall be entered as an individual item on the Corrective Action Table e The completed Corrective Action Table shall be attached to the audit report and provides the means by which the audit follow-up is controlled f The completed Audit Report incorporating the Corrective Action Table shall be signed by the auditor and forwarded to the Quality Systems Manager for review and approval The Quality Assurance Engineer shall indicate approval by signing the Audit Report g The Quality Assurance Engineer shall prepare covering correspondence and distribute the Audit Report The correspondence shall establish a timetable for the audile's management to complete the Agreed Action section (i.e action to be taken to address the deficiency) and return the Corrective Action Table 9.5 a Audit Follow-up Upon receipt of the completed Corrective Action Table from the audited, the Quality Assurance Engineer shall review the Agreed Action and timeframe proposed by the audile's management If the proposed action and timeframe are unsatisfactory, the Quality Assurance shall discuss the areas of concern with the audited until the action and programmed is agreed Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 48 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com b Once agreement has been reached the Quality Assurance Engineer shall indicate his concurrence by signing the corrective Action Table The completed Corrective Action Table shall be forwarded to the auditor for information and follow up c If the parties are unable to reach agreement, the matter shall be referred to the Construction Manager for resolution d The person responsible for the corrective action shall check that the action has taken place by the agreed date The auditor or his nominee shall check that each of the corrective actions has been implemented by personal enquiry, by a specific follow - up audit or, as a minimum, by follow-up during the next programmed audit e Once satisfied that the corrective actions have been implemented (or a subsequent audit has again recorded the same deficiency) the auditor, or his nominee shall initial and date the Audit Register in the appropriate location and close the audit file Project Quality Audit Review Planned Date Quality Review Auditor Comments 10 MANAGEMENT ESCALATION PLAN Non – compliance issues shall be resolved to the level as tabulated below Escalation Level 1- Minor Deviations 2- Major Deviations Managament Title Site Manager/Quality Assurance Manager Contruction Manager/Consultants Name 11 QUALITY PLAN AUDITS LOG List all quality related issues and resolutions resulting from quality plan audits and reviews Quality Review Date Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Activity Reviewed Issue Resolution Page 49 of 50 HOA BINH CONSTRUCTION AND REAL ESTATE CORPORATION Pax Sky Building 123 Nguyen Dinh Chieu Str., Ward 6, District 3, Ho Chi Minh City General Line : +84-8 932 5030 Email: info@hoabinhcorporation.com 12 QUALITY PLAN APPROVALS Prepared by _ Project Engineer Approved by _ Construction Manage Project Director Client Project Name: Deutsches Haus Document No: HBC / QA-QC / 01 Date: 01.12.2013 Produced By: Cao Xuan Tuan Current Revision No: 03 Last Revised date: 01.12.2013 Page 50 of 50