Nghiên cứu CSR của doanh nghiệp Heineken thông qua hoạt động phát triển bền vững. Bao gồm thông tin về báo cáo hoạt động CSR của Heineken, các hoạt động bảo vệ môi trường và phân tích lợi ích mà Heineken nhận được từ hoạt động CSR, từ đó đưa ra kết luận. Ngôn ngữ: Tiếng Anh Bạn đọc có thể dịch sang tiếng Việt và tham khảo, tránh bị đạo văn tốt
BỘ GIÁO DỤC VÀ ĐÀO TẠO TRƯỜNG ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH SUSTAINABILITY AT HEINEKEN Journey to zero environmental impact Instructors Hoang Thu Thao Course Name And Number Corporate Social Responsibilities - MK191C Student Name Student ID Tran Nhut Thanh Thien 1954012322 Nguyen Hoang Minh 1954012180 Nguyen Cong Hieu 1954010059 Pham To Uyen 1954012403 Nguyen Duong Thuan 1954012332 Ho Chi Minh, August 25, 2022 Table of Contents I INTRODUCTION .3 Report Objectives: II HEINEKEN’S ENVIRONMENTAL PROTECTION ACTIVITIES Carbon neutral Circular Economy Water Conservation III HEINEKEN’S BENEFITS IN ENVIRONMENTAL PROTECTION ACTIVITIES .10 Less waste of materials and energy 10 Improve customer loyalty 13 Corporate image is strengthened .13 Increase sale revenue 14 IV Conclusion .16 V References 16 I INTRODUCTION The current environmental situation is a concern of the entire community, a global dilemma Even this problem is at a seriously alarming level “During the course of business operations, businesses that use natural resources sometimes have a negative impact on the air, causing immediate pollution, water, and soil pollution, making businesses socially responsible for the environment negative effects appear during its operation “Under pressure from stakeholders and the public, many companies resolutely begaaantal issues, as evidenced by increased communication on social and environmental issues” (Fauziah & Hazanah, 2015) Sustainable development is “development that meets the needs of the present without compromising the ability of future generations to meet their own needs.” (Gro Brundtland, 1987) Sustainable development includes economic growth factors; ensuring social justice; protecting the environment and respecting human rights The effects of COVID - 19 have affected many aspects In particular, Heineken Vietnam has been affected as all indicators of the economic contribution of enterprises in Vietnam decrease in 2021 and return to the contribution level of 2017, contributing to a GDP of 0.7% compared to 2017 with 0.94% contribution in 2019 (before COVID) According to Heineken Vietnam's Sustainability Report 2021, despite many fluctuations due to the COVID-19 situation, the business still kept its commitments to stakeholders and the community, and successfully implementing the journey "For a Better Vietnam” brings many achievements In 2030, Heineken will continue to strive "For a Better Vietnam", reach out to "Raise Ambition" and realize the ambitious 2030 sustainable development goals of Heineken Global Bringing the message of Sustainable and Responsible Development will always be the guideline for all decisions of businesses and Heineken Vietnam will continue to accompany development with the country and people of Vietnam, contributing to creating a better world for everyone Heineken Vietnam has a long history of 30 years with proud marks and achievements People are the central factor in Heineken's development journey in Vietnam Currently, enterprises are creating 152,000 jobs throughout the value chain, contributing equivalent to 0.7% of the total national GDP, and are also among the businesses that contribute the most taxes to the state budget for many consecutive years With a sustainable and responsible business mission as the guideline for all activities of Heineken Vietnam, the company is committed to "For a better Vietnam" By the end of 2021, Heineken has completed the goal of “zero waste” landfilling across all six factories in Vietnam and is now getting closer to the remaining goals Heineken's beer products are also brewed with 52% of renewable energy at the factories and reuse or recycle 100% of waste and by-products In 2021, Heineken Vietnam ranked 2nd in the Top Most Sustainable Enterprises in Vietnam (manufacturing sector) voted by the Vietnam Chamber of Commerce and Industry (VCCI) This is the sixth consecutive year the company has Most Sustainable Enterprises (in the manufacturing sector) Heineken is also a pioneer in responsible drinking communication activities In particular, in 2020, Heineken 0.0 was introduced by Heineken Vietnam in its efforts to accompany the government to promote the awareness that if you drink alcohol, you should not drive vehicles in Vietnam Report Objectives: Based on the information, the report aims to: Research and analyze CSR aspects of Heineken businesses in Vietnam Evaluate solutions and sustainable development processes of Heineken businesses in Viet Nam II HEINEKEN’S ENVIRONMENTAL PROTECTION ACTIVITIES Carbon neutral Carbon neutrality is an important concept in environmental chemistry It refers to the reduction of carbon dioxide emissions to prevent global warming As you know, global warming leads to sudden climate changes that can cause different short and long-duration disasters Heineken Vietnam believes that climate change is the biggest threat that Vietnam faces in the coming years Responding to climate change requires a clear, long-term, multi-stakeholder effort while remaining feasible Heineken Vietnam immediately set ambitious goals to contribute to the response to climate change, as well as join hands to help sustainable development Heineken aims to use 100% renewable heat and electricity at all six Heineken breweries across Vietnam Currently, out of factories use renewable heat (Heineken Vietnam aims to use 100% renewable energy, no landfill waste, 2020) The enterprise also aims to return 100% of water to the environment, by committing to return to the environment all the water used for the production of products (including the amount of water in the product as well as the amount of water that evaporates during the production process) It is known that since 1993, Heineken Vietnam has reduced its water consumption by more than 50% and continues to hold the leading position in water efficiency in the Asia-Pacific region 100% of wastewater is treated by Heineken Vietnam to meet safety standards before being returned to the environment Heineken Vietnam aims to reuse or recycle 100% of waste or by-products (currently at 99%), without generating landfill waste The plan to use biomass energy at the Quang Nam plant was planned to be implemented in 2020 As soon as it entered the phase of gradual stabilization, with constant efforts toward the goal of Carbon Neutral, Heineken Vietnam officially cooperated to operate a biomass boiler at the Quang Nam factory on July 27, 2022 Heineken Vietnam Brewery in Quang Nam has just completed the goal of using biomass energy to generate heat and brew beer at all six factories, contributing to realizing the purpose of using 100% renewable energy, including heat and electricity in production by 2025 of Heineken Vietnam “Even in challenging years due to the COVID-19 pandemic, Heineken has continued to implement the goal of 100% renewable energy in production, and the factory in Quang Nam is the last of the Heineken Vietnam's factory uses biomass heat in production The use of biomass energy for thermal energy needs at Heineken Vietnam's factories not only contributes to increasing the company's rate of renewable energy use but also contributes to the development of the biomass energy industry in Vietnam, and generates additional income for local people” (“Heineken Vietnam uses 100% renewable heat to brew beer,” 2022) By the end of 2021, Heineken Vietnam has achieved the goal of no longer landfilling waste at all six factories and using 52% renewable energy in production Biomass is organic material that is burned to produce energy Biomass energy is considered renewable energy, in contrast to non-renewable energy - which includes fossil fuels such as coal or oil and gas, which help reduce carbon emissions into the environment Switching to biomass energy for thermal energy demand at the Quang Nam plant contributes to a reduction of about 1869 tons of CO2e in 2022 The biomass boiler providing heat energy for the Quang Nam plant has a steam capacity of up to 12 tons/hour, contributing to a 44% reduction in CO2 emissions compared to the heat generated from diesel oil Currently, it is estimated that each year, Vietnam generates tens of millions of tons of agricultural by-products including rice straw, rice husks, sawdust, etc The use of this biomass energy source not only solves the problem of reducing CO2 emissions into the environment but also contributes to the development of green energy in Vietnam With the use of biomass energy at the Quang Nam factory, Heineken Vietnam will contribute to supporting the use of abundant and stable biomass raw materials locally and from neighboring areas There are husks and sawdust from rice mills, sawmills, carpentry workshops in Quang Nam province, and waste products from sieving at factories making chips for export in the provinces of Thua Thien - Hue, Da Nang, Quang Nam; and rubber chips, firewood, and wood chips were collected from wood billet factories in Kon Tum and Quang Nam Besides, using biomass energy also helps the company save a lot of money compared to using thermal energy from diesel oil Being evaluated as one of the potential countries in terms of renewable energy in general and biomass reserves in particular, the focus on developing the biomass industry in Vietnam not only brings value to the environment but also creates jobs in the locality and neighboring areas, contributing to the economic development of the country Circular Economy At the Vietnam Sustainable Business Forum 2020, Heineken Vietnam shared a circular economy model that helps make positive economic, social, and environmental contributions throughout the Enterprise value chain Heineken Vietnam has set ambitious goals for 2025 in line with its long-term sustainable development strategy, contributing to long-term development in Vietnam At the Plenary Session of the Vietnam Corporate Sustainability Forum (VCSF) 2020, Heineken Vietnam shared its experience in applying the RESOLVE, circular economy model (short for REgenerate; Share; Optimize; Loop; Virtualize and Exchange) (Heineken Vietnam: Circular Economy of Sustainable Value Creation, 2021) It is a comprehensive approach to creating sustainable value for the environment, including reducing carbon emissions, protecting water resources, and optimizing resources: Regenerate – out of Heineken Vietnam factories are currently using renewable thermal energy, with no carbon emissions Sharing – Sharing sustainable development experiences for all employees through the Green Office program Optimizing – Optimizing payloads, using standard trucks, and taking advantage of rail transport to reduce CO2 emissions by 2,000 tons Loop – Heineken Vietnam is now almost free of landfill waste, thanks to the reuse or recycling of 99% of waste and by-products Bottles and cases of beer after being put on the market are all returned to the factory and undergo a strict sterilization process to ensure hygiene standards so that they can be reused A glass bottle can be reused up to 20 times, and a case of beer can be reused for 5-10 years, after which it will be rolled up and sold to glass and plastic suppliers Virtualize – Conduct digital transformation in production and business activities Exchange – Switch to installing 100% eco-friendly green refrigerators, using energy-saving fans, LED lighting, and hydrocarbons, and equipped with an energy management system This also helps reduce operating costs for customers The circular economy is the key to success and sustainable development for Vietnamese businesses of any size or business model This is especially important in the context that Vietnam is currently one of the countries most affected by climate change, of which devastating consequences such as storms and floods in the Central region are typical examples For many years, the sustainable development strategy "Vì Việt Nam tốt đẹp hơn" has always been the core of all production and business activities Heineken plays a pioneering role in Heineken Vietnam's efforts in spreading the circular economy model, as well as inspiring the business community about the value and meaning of sustainable development For consecutive years (2016-2019), Heineken Vietnam has always been honored by VCCI as one of the most Sustainable Manufacturing Enterprises in Vietnam In 2019, Heineken Vietnam supported the creation of 212,000 jobs (directly and indirectly) and contributed 0.95% of Vietnam's GDP; in which almost all packaging materials are supplied domestically, creating an economic value of nearly VND 5.7 trillion/year (Heineken Vietnam: Circular Economy of Sustainable Value Creation, 2021) Heineken also kickstarts the digital transformation by analyzing data from a variety of platforms, helping to better understand and respond to changing needs and consumer behavior while delivering more value for customers Heineken Vietnam organized nearly 125,000 hours of training for its employees, continuing its efforts to promote responsible drinking and contributing to changing driving behavior after drinking in Vietnam Within the framework of a long-term strategic partnership with the National Traffic Safety Committee, Heineken Vietnam has raised the bar for the “Đã uống rượu bia - Không lái xe” campaign in 2019 The company has invested a total of 14 billion VND into creative programs, helping to convey the message of responsible drinking to more than 56 million people through online platforms as well as in person at events In 2019, Heineken Vietnam continues to apply the circular economy model in production and business activities The “1 phút tiết kiệm triệu niềm vui” program is the company's initiative to help communities affected by climate change have access to clean water By the end of 2019, the program has helped build a total of 25 clean water works, serving nearly 16,000 households At the beginning of 2020, joining hands with efforts to prevent and control the COVID-19 epidemic and relieve the most vulnerable groups from the pandemic, member companies of the Heineken group around the world and the Heineken family have contributed a total of 30 million euros, of which Heineken Vietnam (through its Bia Viet brand), has donated 10 billion VND for epidemic prevention and control in Vietnam (Heineken Vietnam aims to use 100 renewable energy without landfill waste, 2020) The current economy is operating based on a linear model, with the product life cycle being represented in a straight line, from the process of exploitation, production, and consumption to disposal At each stage of the linear model, changes can be made towards the transition to a circular economy model, such as utilizing secondary materials at the extraction stage or designing products according to easy to collect, sort, and recycle Applying that thinking, Heineken has gradually transformed its activities towards a circular orientation The circular economy is present at Heineken from production in the factory to operations in the office The spirit of circulation is also spread by Heineken to the company's suppliers and distributors Specifically, at the factory, beer residues after the production process are used to make animal feed Wastewater is also thoroughly treated, which can be used to water plants or raise fish For energy used in the plant, Heineken established a third unit to acquire rice husks, and sawdust, and process them to create biomass fuel For all kinds of packaging such as cans, bottles, caps bottles, and a case of beer, Heineken collects directly at shops and supermarkets to recycle and reuse Particularly, bottle caps are collected and processed into steel by the company to build bridges in difficult localities such as Tien Giang and An Giang At the offices, Heineken's staffs are also well aware of the mindset of reducing waste and actively recycling through internal programs such as a contest to decorate a Christmas tree from recycled materials or a program to promote recycling The process of exchanging, buying, and selling used goods to collect money for charity At events organized by Heineken, attendees are encouraged to use personal water bottles as an alternative to disposable plastic cups Event products such as hats and shirts are wrapped in eco-friendly recycled paper packages instead of plastic bags and plastic bags Heineken's programs and activities towards the circular economy model all create "win-win" benefits, both protecting the environment, helping to reduce production costs, and creating effective communication effects At the same time, it also contributes to serving and increasing the livelihoods of the community According to the plan, by 2025, Heineken Vietnam will proceed to compensate 100% of the water used in the production process, use 100% renewable energy, and 100% of waste be recycled, reused, or properly treated instead of buried and disposed of it in the environment (Circular Economy: Heineken Vietnam’s ‘Winner’ Model, 2021) Water Conservation Heineken Vietnam implements water conservation projects in many localities, equipping people with knowledge and skills to support people to maintain sustainable clean water sources "With this project, we support people to access clean water, sponsor waste collection equipment, and train people in the habit of collecting and classifying waste scientifically The overall project is very important to ensure the long-term development of the community." Ms Holly Bostock Senior External Affairs Director of Heineken Vietnam - shares (Heineken brings water conservation project to villages, 2020) The project takes place mainly in rural, mountainous, and remote areas Starting from January 2020 with typical activities In January 2020, the water conservation project in Lai Chau was launched with training sessions, guidance, and technical advice to equip local people with the necessary knowledge about water scarcity, its causes of water pollution, as well as how to properly classify and treat waste in agricultural activities and daily life In fact, in Tam Duong district, Lai Chau province, so far, many people still not know how to thoroughly treat livestock waste or use chemical fertilizers properly and not have the right tools to collect agricultural waste Improper waste disposal and lack of a centralized garbage collection system have polluted local water sources Therefore, Heineken Vietnam's water conservation project, with the support of CISDOMA experts, organized training and guided people on how to use pesticides appropriately, and at the same time supported the development of pits for collecting pesticide packaging after use to prevent toxic substances from seeping into the soil and water In nearly a year of implementation, the project successfully organized training sessions and technical training sessions, supported some waste collection equipment in Tam Duong, and built a water pipeline system in Than Uyen 1,883 households with 8,270 people in 22 villages benefited through project activities (Heineken contributes to water conservation in Vietnam, 2021) Many of them are ethnic minorities such as Dao, Thai, Lu, and Giay People have also learned how to compost, raise earthworms, and properly sort, collect and treat waste About Heineken's future goals: Water conservation is one of the key areas on the sustainable development journey "Vì Việt Nam tốt đẹp hơn" that Heineken Vietnam commits to Ms Holly Bostock - Senior Director of External Affairs of this company said that the strategic goal of the company is to ensure that 100% of the water used in the product is reimbursed by 2025 To achieve this goal, the long-term community clean water program is designed holistically to address the problem of water scarcity as well as to conserve water resources in Vietnam (Heineken contributes to water conservation in Vietnam, 2021) Through its commitments and results on the journey of water conservation, Heineken Vietnam has demonstrated its pioneering role in leading sustainable businesses for many years as voted by VCCI With the goal of 100% of water being reimbursed, this business is committed to constantly offering initiatives and actions that significantly contribute to the community to create positive values for people, the planet, the world, and for a better Vietnam III HEINEKEN’S BENEFITS IN ENVIRONMENTAL PROTECTION ACTIVITIES Less waste of materials and energy According to the Queensland Government (2020) magazine, “Avoiding, reducing, reusing and recycling can lower your costs” Protecting the environment with renewable energy sources and putting them into business activities helps businesses save costs and use energy more efficiently This will help businesses avoid using raw materials unnecessarily According to a 2018 report from The New Climate Economy, “95% of plastic packaging – or $120 billion annually – is wasted after the first use, and microplastics have been found in 114 aquatic species ” leading to unnecessary waste in the use of raw materials in production If the current waste of materials continues, by 2050 more than 140 million people will have to be displaced from their current homes due to pollution and waste of resources Taking action on climate change by adopting green policies, technologies, and strategies for growth could result in a total of $26 trillion in economic benefits 10 Thanks to the use of green technology and sustainable development, Heineken has achieved many successes in saving materials in production, especially in the efficient use of water In 2013, Heineken's water consumption for brewing at all breweries in Vietnam was 3.32 hl/hl of beer After years of persistently applying advanced water treatment solutions, the amount of water that Heineken uses for breweries in Vietnam is only 2.65 hl/hl beer The water efficiency of 2.65 hl proves that Heineken has succeeded in the water economy cycle, which is much lower than the industry-wide water efficiency level of 3.04hl Even 8% of water after participating in the production process can be used for other activities unrelated to production, helping to save the maximum amount of water (Heineken Sustainability Report, 2020) Figure Water consumption at all Heineken breweries in Vietnam Water consumption per brewery also decreased, with breweries in Vung Tau and Quang Nam having the most impressive reductions in water consumption of 45% and 34%, respectively, in the five years from 2016 to 2021 11 Figure Water Consumption for each Heineken brewery in Vietnam With the model of maximizing the circular economy according to the model R.E.S.O.L.V.E Heineken saves more than 468 million aluminum cans a year Aluminum cans use 40% recycled aluminum and are 100% recyclable, closing a cycle In 2021, Heineken will recover more than 3,050 tons of liquefied CO2 for industrial use (equivalent to reducing the circulation of about 663 vehicles on the road each year) using a carbon-neutral method Figure Total energy consumption and carbon emissions of Heineken in Vietnam 12 Improve customer loyalty Since 1991, a report by the Public Opinion QuarterZy has found that “'reported trends have shown that public concern for environmental quality has reached all-time highs and is growing " Also according to Cone Communications' corporate social responsibility research in 2017: “63% of customers want companies to drive social and environmental change 87% of consumers will buy from a company that supports an issue they care about 76% of customers expect companies to take action against climate change 73% of consumers will stop buying from a company that doesn't care about climate change." It can be seen that if businesses not fulfill their social responsibility in environmental protection, they will gradually lose their loyal customers – responsible in the eyes of consumers From there, connect customers and brands, and convert potential customers into loyal customers Corporate image is strengthened Enterprises investing in environmental protection will contribute to creating the trust of society and consumers in the business itself and its products Therefore, the image and brand of the business will be enhanced, and the market for products will be more sustainable A study conducted by Andreassen and Lindestad (1998) asserts that “corporate image is the product of the aggregate process used by customers when they compare and differentiate organizational attributes” In a competitive environment, the corporate image has strategic value to the company and also becomes an important factor supporting the performance and perception of society Furthermore, corporate image is considered to have a potential impact on customer loyalty to the company According to a survey conducted by Nielsen in the seminar "Brand strategy associated with green development", 45% of respondents globally are willing to pay more for environmentally friendly products, and 41% are willing to pay more for eco-friendly packaging Vietnamese consumers in the 4.0 era are not out of the above trend They are more and more interested in green food, green service, and green business Green businesses always attract consumers because of their concern and protection of the environment In Vietnam, TH True Milk impresses customers with its pioneering solutions to protect the environment Through meaningful environmental protection activities, TH True Milk has been highly appreciated by customers, creating a green and beautiful brand image in the eyes of customers, in the world, among the most prestigious companies In terms of corporate social responsibility, Lego came in 13 3rd place for its decision to produce Legos from plant-based sources The Danish toy company plans to use sustainable materials for all its core products and packaging by 2030 As a result, the company's reputation has skyrocketed It can be said that businesses that support the environment are more likely to have a better corporate image Very few empirical evaluations show that there is a positive relationship between green businesses and corporate image According to research conducted by Abdelzaher and Newbury (2016) examining whether companies that have green business practices and have aligned their environmental policies with corporate strategies indeed have a positive image and reputation as desired or not The results of the study show that there is a positive and meaningful relationship between green policy and corporate image or reputation If businesses not well in environmental protection, customers, society, and authorities will always have an unfriendly view of businesses More than just beer production and economic development, Heineken Vietnam is recognized for setting sustainable development standards under the philosophy of "Vì Việt Nam tốt đẹp hơn" The company has cut carbon emissions by 50% since 2014, reduced water use by 40% since 2004, and was one of the first companies in Vietnam to publish a sustainability report Currently, Heineken uses 100% renewable energy and aims to have 100% of water recovered by 2025, and no landfill waste In addition, a Grade A wastewater treatment system is installed to ensure that all wastewater from the plants is treated by a closed process before being returned to the environment From the positive activities, Heineken in the minds of customers is getting better and better, is an impressive business, a pioneer in environmental protection and community support At the same time, when many businesses in general and Heineken in particular participate in environmental protection categories, it increases the level of brand recognition and image and creates more and more quality products Increase sale revenue "Developing an environment-friendly business brings benefits to businesses, helping businesses reduce costs and improve production efficiency, thereby increasing sales" is the view of Mr Sugianto Tandio - Chairman of PT Tirta Marta Group (Indonesia), he has spent more than 10 years successfully researching and developing environmentally friendly plastic products, supplying to domestic and international markets In the context of international economic 14 integration, good environmental protection is one of the conditions and standards for enterprises to enter the market Typically, in fields such as organic agriculture, and clean agriculture, there have been many large enterprises, and business ideas redirecting investment such as TH True Milk, Vinamilk, VinGroup, and Da Lat Organic Company, many Enterprises have invested in waste collection and treatment systems, participated in supporting programs with the purpose of environmental protection In particular, business in the field of environmental supply and services has begun to become a highly attractive field, many businesses have had many types of investment and development by organizations and individuals, environment field from many sources of capital initially formed a system of non-public environmental services, revenue also increased strongly from here Protecting the environment does not mean going against reducing corporate profits or increasing production costs These two fields are not always antagonistic to each other but are often supportive of each other In developed countries, products with ISO 14000 environmental certification, although they may be more expensive than similar products, are still preferred by people because they have a high awareness of environmental protection The good implementation of environmental protection is not only the responsibility of enterprises but also helps businesses improve competitiveness, penetrate markets and ensure sustainable development Investment in environmental protection and long-term planning will bring businesses competitive advantages, differences in production and business activities, and increase sales This is a sustainable foundation for many businesses in general and Heineken in particular to go a long way in competition and increase sales The green revolution is a potential opportunity for aspiring businesses From environmental protection activities, businesses will attract investors, banks, local authorities and even crowdfunding contributors all want to support businesses with their sustainable activities to protect the environment The reason is that an increasing number of consumers and investors have begun to pay attention to environmental protection factors Companies must â able to grow their resources and investments in response to changing consumer needs Participating in environmental protection helps businesses increase profits only when applied seriously and long term This is the shortest way to help businesses operate sustainably, increase competitive advantage, increase sales and create a foundation for economic development at home and abroad 15 IV Conclusion Sustainable development is one of the core important issues for today's society The importance of sustainable development - environmental protection in the eyes of consumers is increasingly focused Therefore, businesses and corporations like Heineken always need to pay attention to environmental protection activities to be able to build a close brand image in the eyes of consumers Paying attention to the environment also helps businesses like Heineken save costs in production and sustainably incâ Heineken has been doing very well in the process of sustainable development in the Vietnamese market in particular and the world in general Heineken's achievements in environmental protection are evidenced by major domestic awards such as the title of a sustainable development company in 2020 in Vietnam The figures through Heineken's sustainability report in 2021 also clearly and specifically demonstrate that Heineken's indicators of fuel consumption, water waste, and environmental pollution are decreasing significantly Continuing to build a green brand image will help Heineken grow strongly in the future the Vietnamese market and connect the Dutch beer brand with consumers, producers and employees through the sustainable development journey V References Heineken (2021) Sustainability Report, from https://heineken-vietnam.com.vn/phattrien-ben-vung/ Brundtland, G (1987) Our Common Future—Call for Action Environmental Conservation, 14(4), 291-294 doi:10.1017/S0376892900016805 Fauziah & Hazanah (2015) The Influence of Company Characteristics toward Corporate Social Responsibility Disclosure Diploma thesis, Universitas Andalas, from http://scholar.unand.ac.id/1769/ TM (2022, August 15) Heineken Vietnam uses 100% renewable heat to brew beer Bao Moi, from: https://baomoi.com/heineken-viet-nam-su-dung-100-nhiet-nang-tai-tao-denau-bia/c/43452639.epi Trong Van (2020, June 16) Heineken Vietnam aims to use 100% renewable energy, with no landfill waste Nguoi Do Thi, from: https://nguoidothi.net.vn/heineken-viet-namdat-muc-tieu-dung-100-nang-luong-tai-tao-khong-chat-thai-chon-lap-23995.html 16 Heineken Vietnam (2021) Circular Economy of Sustainable Value Creation, from: https://heineken-vietnam.com.vn/tin-tuc-su-kien/thong-cao-bao-chi/heineken-viet-namkinh-te-tuan-hoan-kien-tao-gia-tri-ben-vung.html Minh Anh (2021) Heineken contributes to water conservation in Vietnam VN Express, from: https://vnexpress.net/heineken-gop-phan-bao-ton-nguon-nuoc-tai-viet-nam4230114.html Ai Diep, Minh Tu (2020, December 07) Heineken brings water conservation projects to villages Tuoi Tre Online, from: https://tuoitre.vn/heineken-mang-du-an-bao-ton-nguonnuoc-den-cac-thon-ban-20201207152455082.htm Queenlands Government (2020) The benefits of an environmentally friendly business, from https://www.business.qld.gov.au/running-business/environment/environmentbusiness/benefits 10 NCE (2018) Unlocking The Inclusive Growth Story Of The 21st Century: Accelerating Climate Action In Urgent Times, from https://newclimateeconomy.report/2018/ 11 Cone Communication (2017) 2017 Cone Communications CSR Study, from https://conecomm.com/wp-content/uploads/2022/03/2017_ConeCSRReport.pdf 12 Dunlap, R.E and Scarce, R (1991) Environmental problems and protection, Public Opinion Quarterly, 55 (Winter), 651-672 13 Heineken (2021) Sustainability Report, from https://heineken-vietnam.com.vn/phattrien-ben-vung/ 14 Tran Thi Hong Ngoc, Phan Truong Khang, Duong Hoang Thuong (2020, June 12) Corporate benefits and environmental responsibility Industry And Trade Magazine, from https://tapchicongthuong.vn/bai-viet/loi-ich-doanh-nghiep-va-trach-nhiem-voi-moitruong-72511.htm 15 Nguyen The Chinh, Lai Van Manh (2021, October 29) Enterprises protect the environment with green growth and sustainable development Natural Resources And Environment, from https://tainguyenvamoitruong.vn/doanh-nghiep-bao-ve-moi-truongvoi-tang-truong-xanh-va-phat-trien-ben-vung-cid1494.html 17 16 Marane A Plaza (2018, July 20) Benefits of Having an Eco-Friendly Business Business Mirror, from https://businessmirror.com.ph/2018/07/20/4-benefits-of-having-an-ecofriendly-business/ 17 Mohamad Nur Utomo, Widyastuti Cahyaningrum, Kaujan (2019) Does Green Business Improve Corporate Image And Firm Value? 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