A small survey on the results of the emglish administrative management training program towards its graduates of course 5 1999 and some suggestions

:-su t:HI MINH CITY UNnfE!RSITY OF FOREIGN L ANGUAGF.SAND INfORMAYION TECHNOl.OOY DEPA ~TMENT OF FOREIGN LANGUAGES GRADUATION PAPER A SiVIALL SURVEY ON THE RESULTS ENGLISH TRAINING ADMINISTRATIVE PROGRAM OF COURSE OF THE l\IANAGEIVIENT TOWARDS iTS GR~L\nQATES 5.1999 AND SOl'vIE SlJGGE~TJONS Advisor: MI' vO Student: TRUONG TIlT TlWET MINH Quae Student's number: Class: HAOIOI IIfflIlli~j1lllillllllll]1 101000453 llll Chl J\linh Lity, Julf 2005 ANH M.A 0171224 HO CHI MINH CITY UNIVERSITY OF FOREIGN LANGUAGES AND INFORMATION TECHNOLOGY DEPARTMENT OF FOREIGN LANGUAGES GRADUATION PAPER A SMALL SURVEY ON THE RESULTS OF THE ENGLISH ADMINISTRATIVE MANAGEMENT TRAINING PROGRAM TOWARDS ITS GRADUATES OF COURSE 5.1999 AND SOME SUGGESTIONS Advisor: Mr vD Quae ANH, M.A Student: TRUONG THJ TUYET MINH Student's number: 0171224 Ho Chi Minh City, July 2005 _~ ACKNOWLEDGEMENTS First of all, I would like to express my sincere thank to the Department of Foreign Languages for giving me the opportunity to conduct this graduation paper This is a great chance for me to accumulate more knowledge and experience I have been very lucky to be sponsored by Mr Vu Quac Anh, who is always enthusiatic to give me help, advice, encouragement, commentaries and ideas of how to develop this graduation paper Without his help, this paper would not be completed I would like to express my special gratitude to him In addition, I would like to send my special thanks to HUFLIT's graduates of course 5.1999 of English Administrative Management as well as their employers, who responded to the questionnaire and contributed valuable suggestions for my paper Finally, I am truly grateful to my parents, classmates and friends, especially Ms Ng6 NgQc Thuy Tien, Ms Truong Minh Xuan Lan, Ms Le Phan Bich Tran and Ms Nguyen Thj Minh Nguy~t because of their help and devotion ADVISOR'S COMMENTS EXAMINER'S • It It It It It It 10It •• • It It It •• It.' 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It It •••••••••• It •• It It It It It •• It It It It It •• It It ••••• It ••• It It It It It It It It It It It It It It It •• It •••• It ••• It It ••• It It •• It" It It •• It It •• It It •••••• It It It It COMMENTS It It It It It It It It It It It It It It It It It It It It It •• It It It It •• IO' It It •• It •• It It ••• It It It It It It It It It It It It It It It •• It It It ••• It It It It It It It It It It •• It It It It It It It It It It It It It It ••• It It It It •• It It •• It It It It It It •• It It It' It ABSTRACT Ho Chi Minh City University of Foreign Languages-Information Technology (HUFLlT) as well as its Department Administrative of Foreign Languages has developed an English Management Training Program for students who want to be office workers after graduation However, so far there have not been any surveys on graduates of the program in order to give HUFLIT a feedback of its outputs to the labor market Therefore, this graduation paper was carried out with an attempt to survey the results of the program towards its graduates of course 5.1999 The survey focused on evaluating the basic skills and knowledge of these graduates in their office work Questionnaires were sent to thirty nine graduates and their twenty five employers who gave evaluations towards graduates' working performance The findings showed that most graduates' skills and knowledge were good, but some were not One possible explanation is that many subjects of the program have contributed to graduates' good performance However, the program is also lack of some fields that office work is asking for at the moment Thus, some suggestions were given to the program's improvements so that it could meet the requirements of current office work J TABLES OF CONTENT Page ACKNOWLEGEMENTS ABSTRACT CHAPTER 1: INTRODUCTION 01 CHAPTER 2: AN OVERVIEW OF THE ENGLISH ADMINISTRATIVE MANAGEMENT TRAINING PROGRAM OF COURSE 5.1999 OF HUFLIT 06 CHAPTER 3: METHOD 3.1 Subjects of the Survey 3.1.1 Description of HUFLIT's Graduates 3.1.2 Description of Employers 3.2 Materials 3.2.1 Conversations 3.2.2 Questionnaires 3.3 Procedure 11 CHAPTER 4: FINDINGS AND DISCUSSIONS 4.1 Findings and Discussions from Graduates' Questionnaires 4.2 Findings and Discussions from Employers' Questionnaires 15 CHAPTER 5: SUGGESTIONS AND CONCLUSION 5.1 Suggestions 5.1.1 Suggestions for Learners of the English Administrative Training Program 5.1.2 Suggestions for the Program 5.2 Conclusion 5.3 Limitations APPENDICES BIBLIOGRAPHY II II 12 12 12 13 14 IS 28 36 36 Management 36 37 41 41 Chapter One INTRODUCTION All companies, no matter what their sizes and functions are, need the support from an official staff to run their operations smoothly and effectively Therefore, they have been searching for this staff from many sources, and one of the best choices is from universities which train office workers In order to meet the need, since 1995, Ho Chi Minh City University of Foreign Languages-Information Technology (HUFLlT) as well as the Department of Foreign Languages of HUFLIT has developed an English Administrative Management Training Program for those who desire to be office workers after graduation The program aims to: • Educate students with foreign languages and official knowledge to equip them an adequate ability to work as directors' assistants or secretaries as well as to master reception protocol and office management • Develop masterly computer skills for word processing (Source: HUFLIT's guidebook, 1999) Up to now, over five hundred students specializing in English Administrative Management graduated from HUFLIT This means that the university has sent out more than five hundred of its outputs to the labor market As we know, universities and colleges all start to develop their training programs based on the labor market needs Thus, it is extremely important for a university to know the working capacity of its graduates who directly enjoyed the university training when interacting with real working environment However, so far regularly so that the students really enjoy one of their main skill to have good result as the program expect According to the survey, Electronic Correspondence, Shorthand Typing and Import-Export were chosen by most graduates and employers Therefore, the program ought to consider amending these fields into its courses to make the program suit current job requirements As for Labor Law, it should be taken into consideration, though the second group of the subjects did not appreciate much Labor Law were not appreciated much by both groups of subjects However, it is very important It is clear that there have been more and more companies opened in Vietnam Therefore there will be more competition and problem in using labor resource At that time, those, including employers and employees, who master clearly the law will get more advantages Meetings between HUFLIT's alumni and present students should also be organized regularly because graduates can give junior students very helpful experience and advice in office work It is suggested that a website or an email should be created especially for HUFLIT's graduates to contact with the university as well as students In this forum, students can ask graduates many questions related to their subjects or experience in office work New graduates who have just started their office work can also be given advice to solve their problems from senior graduates This forum, hence, would be very helpful and not too hard to set up in a university of information technology as HUFLIT After all, administrative students should be given opportunities for internships to get acquainted to real office work so that they can adjust themselves to suit reality requirements 40 5.2 Conclusion The paper was undertaken with the aim to give HUFLIT a feedback of the training results of the English Administrative Management Program towards its graduates of course 5.1999 and some suggestions for some improvements towards HUFLIT's training program for administrative students The graduation paper could get some feedback from the alumni and their managers The graduation paper has shown that the training result of the program for A M students of Course 5.1999 was rather successful though some aspects of the attitudes of teaching and learning, and subjects should be considered As a result, the school, teachers and students should have some more efforts to create better results for later programs This paper was carried out with the hope that it might contribute a little part to improve the Administrative Management Branch of Department of Foreign Languages In addition, this paper may be useful for the teachers and students of A.M This paper also suggests that for the sake of the learners the above suggestions should be considered carefully and as soon as possible 5.3 Limitations This graduation paper has some limitations due to the following reasons: Firstly, this is the first time the research doer has carried out a research seriously; therefore, some mistakes could be unavoidable Secondly, the research doer has found few studies and books on similar topic for reference Next, the research doer could not contact all of the graduates as expected, and they were not observed from the moment they have just graduated from HUFLIT Therefore, it is implied that further research on this matter should gather 41 information about graduates since they graduate until the questionnaires are delivered so that the number of respondents would be higher and the results would be better Finally, the paper only focused on the major subjects, not all ones, provided in the training program Hence, further research on the similar topic should be done in larger scale 42 APPENDICES APPENDIX BANG CAUHOI ? 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