Job satisfaction at fumakilla vietnam company

RESEARCH PROJECT (BMBR5103) JOB SATISFACTION AT FUMAKILLA VIETNAM COMPANY STUDENT’S FULL NAME : CAO THI XUAN STUDENT ID : CGSVN00015814 INTAKE : MARCH 2015 ADVISOR’S NAME & TITLE : DR KHAI NGUYEN Ho Chi Minh City, July 2016 ADVISOR’S ASSESSMENT ……………………………………………………………………………………………………………… ……………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… Advisor’s signature ………………………………………………………………………………………………………… (July 2016) ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… NGUYEN THE KHAI (DBA) ACKNOWLEDGMENT Firstly, I would like to express my sincere gratitude to my advisor NGUYEN THE KHAI (DBA) for his support to my research, for his patience, motivation, and immense knowledge His guidance helped me during the time of research and writing of this thesis Besides my advisor, I would like to thank my classmate, friends who gave me valuable ideas, comments, shared information and knowledge, supported me to complete this research My sincere thanks also go to Fumakilla Vietnam Company and my colleagues that provided me an opportunity to conduct the survey Without this support it would not be possible to conduct this research Finally, I must express my very profound gratitude to my parents, my husband and my son for providing me with unfailing support and continuous encouragement throughout my years of study and through the process of researching and writing this thesis This accomplishment would not have been possible without them Thank you Cao Thi Xuan CONTENTS CHAPTER I ABSTRACT INTRODUCTION I About Fumakilla Vietnam Company Overview 2 Products 3 Philosophy, Mission and Principles 4 Contact II Organization structure III Research problem statement IV Research objective Research scope V CHAPTER II I LITERATURE REVIEW Definition of Constructs Overall Job Satisfaction Pay Satisfaction 10 Satisfaction with My Supervisor 10 Work Control 10 Justice in Performance Appraisal 11 II Argument for the relationship among the constructs 11 X theory and Y theory 11 Maslow’s theory 14 Alderfer’s ERG theory 16 McClelland’s theory 18 Herzberg’s two-factor theory 19 III Hypotheses 21 IV Research model 22 CHAPTER III I RESEARCH METHODOLOGY 23 Data collection 23 Design template scale 23 Data collection progress 29 II CHAPTER IV I Data analysis 30 RESULTS 31 Cronbach’s Alpha 31 Cronbach’s Alpha standard applied 31 Cronbach’s Alpha of constructs 32 II Statistics information 33 Descriptive statistics 33 Correlation statistics 34 III Hypotheses testing CHAPTER V CONCLUSIONS I II III 35 38 Discussion 38 Limitation of research 38 Recommendation 39 REFERENCES 40 43 APPENDIX Appendix 1: Survey 43 Appendix 2: Presentation 50 FIGURE & TABLE FIGURE Figure Maslow's hierarchy of needs 15 Figure Alderfer’s ERG theory 17 Figure McClelland’s theory 18 Figure Herzberg’s two-factor theory 20 Figure Hackman and Oldham's Job Characteristics 22 Table Pay Satisfaction 24 Table Satisfaction with My Supervisor 25 Table Work Control 26 Table Justice in Performance Appraisal 27 Table Job Satisfaction 28 Table Time table 29 Table Cronbach’s Alpha - Internal Consistency 31 Table Cronbach’s Alpha of Pay Satisfaction 32 Table Cronbach’s Alpha of Satisfaction with My Supervisor 32 Table 10 Cronbach’s Alpha of Work Control 32 Table 11 Cronbach’s Alpha of Justice in Performance Appraisal 33 Table 12 Cronbach’s Alpha of Job Satisfaction 33 Table 13 Descriptive statistics 34 Table 14 Correlation statistics 35 Table 15 Model summary 36 Table 16 Coefficients 36 TABLE Business Research Methods (BMBR5103) P a g e / 53 ABSTRACT The purpose of this research aims to find the factors influence to the Job Satisfaction of employees working at Fumakilla Vietnam Company The result identifies constructs affect to Job Satisfaction, such as: Pay Satisfaction, Satisfaction with My Supervisor, Work Control and Justice in Performance Appraisal and result also point out the relationship of these constructs to Job Satisfaction This research was conducted by quantitative method with source data is surveys carried out at Fumakilla Vietnam Company to collect information of employees about job satisfaction The result of this research will help Board of Directors have some reference information to improve Human Resource management system, motivate employees in company, create an effective work environment and optimize human resource benefit for Fumakilla Vietnam Company Key words: Job Satisfaction, Pay Satisfaction, Satisfaction with My Supervisor, Work Control, Justice in Performance Appraisal, Fumakilla Vietnam Cao Thi Xuan (ID: 15814) Business Research Methods (BMBR5103) P a g e / 53 CHAPTER I: INTRODUCTION I About Fumakilla Vietnam Company Overview Fumakilla Vietnam Company is originated by Technopia Vietnam Pte Ltd manufactures and markets household pesticides and insecticides The company is based in Bien Hoa, Vietnam As of July 30, 2009, Technopia Vietnam Pte Ltd operates as a subsidiary of Texchem Resources Bhd In 2012, Technopia Vietnam Pte.,Ltd was transferred to Fumakilla Japan Group under new company name Fumakilla Vietnam Pte., Ltd Fumakilla Asia Group of Companies: - Fumakilla Asia Sdn Bhn - Fumakilla Malaysia Berhad - Fumakilla Vietnam Pte., Ltd - Fumakilla Thailand Ltd - Myanmar Texcorp Limited Cao Thi Xuan (ID: 15814) Business Research Methods (BMBR5103) P a g e / 53 Products Manufactures household pesticides and insecticides products under JUMBO VAPE brand, such as:  Mosquito coils  Aerosol insecticide  Liquid vaporizer  Mat vaporizer Market included Vietnam market under JUMBO VAPE brand and export to Korea, Malaysia, Thailand, Indonesia, Myanmar, Haiti, Madagascar, and Cambodia Cao Thi Xuan (ID: 15814) Business Research Methods (BMBR5103) P a g e / 53 Philosophy, Missions and Principles Fumakilla Group Management Philosophy  Protect people’s lives  Protect people’s living  Protect the environment that nurtures people  We are committed to creating a society in which people around the world can live securely and comfortably Mission Fumakilla Group will challenge any hardship in a joyful and positive way with passion and aim to be “an inspirational company that earns the respect of people around the world.” Cao Thi Xuan (ID: 15814) Business Research Methods (BMBR5103) P a g e 39 / 53 because of English - Vietnamese translation progress, it may cause confusion for the reader when they answer  The perception of workers about Job Satisfaction is limited so it affects to survey result III Recommendation Fumakilla Vietnam needs to enhance recruitment of experience employees, apply reasonable training program, creates effective work environment, motivate employees, builds team work mind and supporting These things will contribute to increase Job Satisfaction, it will bring benefit not only for Fumakilla Vietnam Company, but also for employees and Vietnam Labour market Cao Thi Xuan (ID: 15814) Business Research Methods (BMBR5103) P a g e 40 / 53 REFENRENCES William G Zikmund (2013) Business Research Methods 13th McGraw-Hill/Irwin Maslow A H (1943) Theory of Human Motivation Psychological Review, 370-396 Kreitner R & Kinicki A (2007) Organizational Behavior 7th McGraw-Hill/Irwin Robbins, Stephen P (2002) Organizational Behavior 10th Pearson Efere P (2005) Motivation and Job Satisfaction Trans-Atlantic College, London Gary Dessler (2013) Human Resource Management 13th McGraw-Hill/Irwin Dail L Fields (2002) Taking the measure of work: a guide to validated scales for organizational research and diagnosis Regent University Thomas S Bateman, Scott A Snell (2013) Management - Leading & Collaborating in a Competitive World 10th McGraw/Hill Sahin F (2012) “The mediating effect of leader-member exchange on the relationship between X and Y theory management styles and effective commitment: A multilevel analysis” Journal of Management and Organization, 18 (2), 159–174 Tang T L, Ibrahim A H, West W B (2002) “Effects of war-related stress on the satisfaction of human needs: The United States and the Middle East” International Journal of Management Theory and Practices (1): 35-53 Cianci R et al (2003) “Maslow's hierarchy of needs: Does it apply in a collectivist culture” Journal of Applied Management and Entrepreneurship (2): 143-161 Kenrick D T, Griskevicius V, Neuberg S L, Schaller M (2010) “Renovating the pyramid of needs: Contemporary extensions built upon ancient foundations” Perspectives on Psychological Science (3): 157-163 Cao Thi Xuan (ID: 15814) Business Research Methods (BMBR5103) P a g e 41 / 53 C.A Arnolds and C Boshoff (2002) “Compensation, esteem valence and job performance: an empirical assessment of Alderfer's ERG theory” The International Journal of Human Resource Management Harrell, Adrian M, Stahl, Michael J (1981) “A behavioral decision theory approach for measuring McClelland's trichotomy of needs” Journal of Applied Psychology, Vol 66 (2), 242-247 Robert J House and Lawrence A Wigdor (2006) “Herzberg's dual-factor theory of job satisfaction and motivation: A review of the evidence and a criticism” Personnel Psychology, Vol 20 (4), 369-390 King, Nathan (1970) “Clarification and evaluation of the two-factor theory of job satisfaction” Psychological Bulletin, Vol 74 (1), 18-31 Management (2014) Retrieval from http://management.about.com/ Management of Forbes (2014) Retrieval from http://www.forbes.com/management/ Basic management models and theories associated with motivation and leadership and be able to apply them to practical situations and problems (2014) Retrieval from http://www.healthknowledge.org.uk/public-health-textbook/organisationmanagement/5c-management-change/basic-management-models Historical and contemporary theories of management (2014) Retrieval from http://managementhelp.org/management/theories.htm Cortina, J.M (1993) "What is coefficient alpha? An examination of theory and applications" Journal of Applied Psychology 78: 98–104 Fumakilla Group Code of Conduct (2013) Cao Thi Xuan (ID: 15814) Business Research Methods (BMBR5103) Company Overview of Technopia Vietnam P a g e 42 / 53 Pte., Ltd Retrieval from http://www.bloomberg.com/Research/stocks/private/snapshot.asp?privcapid=31206 47 Cao Thi Xuan (ID: 15814) Business Research Methods (BMBR5103) P a g e 43 / 53 APPENDIX Appendix 1: Survey JOB SATISFACTION SURVEY AT FUMAKILLA VIETNAM COMPANY Dear Sir/Madam, My name is Cao Thi Xuan, I am a student of Open University Malaysia collaborated with Ho Chi Minh University of Technology As a part of my MBA research thesis, I am conducting a survey that investigates the Job Satisfaction at FUMAKILLA VIETNAM PTE., LTD Company Your assistance in completing the survey would be greatly appreciated Any information obtained in connection with this study that can be identified with you will remain confidential Please kindly contact to me if you have need more information or explanation and feedback to me as soon possible follow contact information: Full name : Cao Thi Xuan Cell phone : 0989373819 Email : thixuancao@yahoo.com INSTRUCTION ON HOW TO TICK Choose: Cao Thi Xuan (ID: 15814) Cancel: Re-choose: Business Research Methods (BMBR5103) P a g e 44 / 53 QUESTIONAIRE PART 1: PAY SATISFACTION Please kindly indicate how much you are satisfied or dissatisfied with each of following statements by giving points from to where = Very dissatisfied, = Satisfied My most recent raise Influence my supervisor has on my pay My current salary 5 The company’s pay structure Information the company gives about pay issues of concern to me My overall level of pay Consistency of the company’s pay policy Differences in pay among jobs in the company 10 How the company administers pay Cao Thi Xuan (ID: 15814) Very Satisfied Neutral My benefit package Questionnaires Very dissatisfied Dissatisfied Dissatisfied, = Neutral, = Satisfied and = Very satisfied Business Research Methods (BMBR5103) P a g e 45 / 53 PART 2: SATISFACTION WITH SUPERVISOR Please kindly indicate how much you are satisfied or dissatisfied with each of following statements by giving points from to where = Very dissatisfied, = 12 The way my supervisor sets clear work goals 13 The way my supervisor treats me when I make a mistake 14 My supervisor’s fairness in appraising my job performance 15 The way my supervisor is consistent in his/her behavior toward subordinates 16 The way my supervisor helps me to get the job done 17 The way my supervisor gives me clear instruction 18 The way my supervisor informs me about work changes a head of time 5 20 The way my supervisor understands the problems I might run into doing the job 21 The time I have to a job right 22 The way my job responsibilities are clearly defined 19 The way my supervisor follows through to get problems solved Cao Thi Xuan (ID: 15814) Satisfied Satisfied have something important to say Very Neutral 11 The way my supervisor listens when I dissatisfied Questionnaires Very Dissatisfied Dissatisfied, = Neutral, = Satisfied and = Very satisfied Business Research Methods (BMBR5103) P a g e 46 / 53 PART 3: WORK CONTROL Please kindly read each following statements carefully and indicate the extent to which each is an accurate or an inaccurate description of your job by number from to Very little Little Much Very much A moderate amount where = Very little, = Little, = A moderate amount, = Much and = Very much 23 How much control you have personally over the quality of your work? 24 How much can you generally predict the amount of work you will have to or any given day? 25 How much control you personally have over how much work you get done? 26 How much control you have over how quickly or slowly you have to work? 27 How much control you have over when you take vacation or days off? 28 How much are you able to predict what the results of decisions you make on the job will be? 29 How much are you able to decorate, rearrange, or personalize your work area? Questionnaires Cao Thi Xuan (ID: 15814) Business Research Methods (BMBR5103) P a g e 47 / 53 30 How much can you control when and how much have to interact with others at work? 31 How much influence you have over the policies and procedures in your work unit? 32 How much control you have over the sources of information you need to your job? 33 How much are things that affect you at work predictable, even if you can’t directly control them? 34 How much control you have over the amount of resources (tools, material) that you get? 35 How much control you have over how your work is evaluated? 36 In general, how much overall control you have over work and workrelated matters? PART 4: JUSTICE IN PERFORMANCE APPRAISAL Please kindly indicate how much you are satisfied or dissatisfied with each of following statements by giving points from to where = Strongly disagree, = Disagree, = Neutral, Cao Thi Xuan (ID: 15814) = Agree and = Strongly agree Business Research Methods (BMBR5103) Neutral Agree 38 The supervisor rated you on how well you did your job, not on his/her personal opinion of you 39 The supervisor treated you with consideration when giving you your performance appraisal results 40 The supervisor that evaluated you showed concern for your rights as an employee Strongly Agree Disagree 37 The supervisor considered the important aspects of your work when rating you Questionnaires Strongly Disagree P a g e 48 / 53 PART 5: JOB SATISFACTION Please kindly indicate by crossing (X) how much you are satisfied or dissatisfied with each of following statements by giving points from to where = Completely Cao Thi Xuan (ID: 15814) Satisfied 5 5 Completely Satisfied Neutral 41 All of all, how satisfied are you with the persons in your work group? 42 All of all, how satisfied are you with your supervisor? 43 All of all, how satisfied are you with your job? 44 All of all, how satisfied are you with this organization, compared to most? 45 Considering your skills and the effort you put into your work, how satisfied are you with your pay? Completely dissatisfied Questionnaires Dissatisfied dissatisfied, = Dissatisfied, = Neutral, = Satisfied and = Completely satisfied Business Research Methods (BMBR5103) 46 How satisfied you feel with the progress you have made in this organization up to now? 47 How satisfied with your chance for getting ahead in this organization in the future? P a g e 49 / 53 5 PERSONAL INFORMATION Gender  Male  Female Age  24 – 29  30 – 35  41 – 46  Above 46  36 – 40 Education  High school  College  Bachelor  Master  PhD  Other  Worker  Shift Leader  Supervisor  Office Staff  Manager  Senior Manager Working position How long have you been working at Fumakilla Vietnam Company?  Under months  months - year  - year  – years  – 10 years  Over 10 years THANK YOU FOR YOUR TIME AND CO-OPERATION! Cao Thi Xuan (ID: 15814) Business Research Methods (BMBR5103) Appendix 2: Presentation Cao Thi Xuan (ID: 15814) P a g e 50 / 53 Business Research Methods (BMBR5103) Cao Thi Xuan (ID: 15814) P a g e 51 / 53 Business Research Methods (BMBR5103) Cao Thi Xuan (ID: 15814) P a g e 52 / 53 Business Research Methods (BMBR5103) Cao Thi Xuan (ID: 15814) P a g e 53 / 53