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RESEARCH PROJECT (BMBR5103) RESEARCH ABOUT JOB SATISFACTION AT HAU GIANG PHARMACEUTICAL (VIETNAM) STUDENT’S FULL NAME : TU KHUAT NGUYEN STUDENT ID : CGS 00019368 INTAKE : SEPTEMBER 2015 ADVISOR’S NAME & TITLE : NGUYEN THE KHAI (DBA) Ho Chi Minh City, March 2016 ADVISOR’S ASSESSMENT ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… ADVISOR’S SIGNATURE (FEBRUARY 2016) NGUYEN THE KHAI (DBA) ACKNOWLEDGMENTS First of all I would like to thank to all teachers and my classmates during the study Everyone has opinions and suggestions offered always ask me The efforts of many people is necessary to develop and improve this research to be more complete Among those are the critics and consultants point out the concerns, citing the strong field, and propose changes to make it more relevant I am grateful for the outstanding support from my lecturer NGUYEN THE KHAI (DBA) and Hau Giang Pharmaceutical business has allowed the staff to answer questions in the survey information and support me so much during time related to my research And, I am also especially grateful to the members of my family, friends and colleagues always encouraged me to complete this study Again, I thank you very much for everything Best regard , TU KHUAT NGUYEN STUDENT CONTENTS ABSTRACT PART ONE : INTRODUCTION A BOUT HAU GIANG PHARMACEUTICAL Organization structure and corporate culture 14 Mix organizational structure 14 Corporate culture .16 Research problem statement 16 Research objectives 18 Research scope 18 The importance of research 19 Limitations of the study .19 PART TWO: LITERATURE REVIEW 20 Job Satisfaction 20 Career Satisfaction .20 Performance Appraisal System Knowledge 22 Social Support (especially support from spouse) 22 Perceived Ability – Job Fit 23 Argument for the relationship among the constructs 25 X theory and Y theory .25 Maslow’s theory 27 Alderfer’s ERG theory .30 McClelland’s theory 32 Herzberg’s two-factor theory .34 Hackman and Oldham's Job Characteristics 36 Hypotheses 38 Research model 39 PART THREE: METHODS 39 Data collection 39 Design template scale 39 Career Satisfaction .41 Social support 44 Perceived Ability – Job Fit 46 Data collection progress 47 Data analysis 48 PART FOUR: RESULTS 49 Cronbach’s Alpha 49 Cronbach’s Alpha standard applied 49 Cronbach’s Alpha of constructs 49 Statistics information 51 Descriptive statistics 51 Correlation statistics 51 Hypotheses testing .52 Hypothesis proposed (H1) 53 Hypothesis proposed (H2) 53 Hypothesis proposed (H3) 54 Hypothesis proposed (H4) 55 PART FIVE: CONCLUSIONS 56 Discussion 56 Limitation of research 57 Forecast recommendation 58 REFENRENCES 59 APPENDIX 62 Appendix 1: Survey 62 FIGURE & TABLE Figure Chart Finance of Hau Giang Pharmaceutical Figure chart business result Figure 3: Maslow's hierarchy of needs, represented as a pyramid with the more basic needs at the bottom 29 Figure 4: Alderfer’s ERG theory 31 Figure 5: McClelland’s theory .33 Figure 6: Herzberg’s two-factor theory 35 Figure 7: Hackman and Oldham's Job Characteristics 37 Figure 8: Research model of Job Satisfaction .39 Table 1: Job Satisfaction Scale 40 Table career sastisfaction scale 42 Table Performance Appraisal System Knowledge .43 Table social support scale 45 Table : Perceived Ability – Job Fit .47 Table 6: Time table for data collection progress 48 Table 7: Cronbach’s Alpha - Internal Consistency .49 Table 8: Cronbach’s Alpha of Job Satisfaction .49 Table : Cronbach’s Alpha of social support )t 49 Table 10 : Cronbach’s Alpha of Carerr Satisfaction .50 Table 11 : Cronbach’s Alpha of Performance Appraisal System Knowledge 50 Table 12 : Cronbach’s Alpha of Perceived Ability – Job Fit 50 Table 13: Descriptive statistics 51 Table 14: Correlation statistics 52 Table 15: Model summary of H1 53 Table 16: Coefficients of H1 53 Table 17: Model summary of H2 54 Table 18: Coefficients of H2 54 Table 19: Model summary of H3 54 Table 20: Coefficients of H3 55 Table 21: Model summary of H4 55 Table 22: Coefficients of H4 56 Business Research Methods P a g e / 70 ABSTRACT T his study is aimed at finding ways to find out the influence of factors on job satisfaction of employees working in Hau Giang Pharmaceutical This research project will use business research methods to determine job satisfaction and other key factors that affect job satisfaction And this study also was conducted by quantitative methods with data sources are surveys using offline methods for 600 employees of Hau Giang Pharmaceutica to collect the ideas and opinions of employees on employment satisfied Next, the results of the survey have been analyzed by statistical software SPSS version 20 (copyright IBM) The hypothesis of this study consists of structures: a structure dependent (job satisfaction) and four independent structures (career satisfaction, performance appraisal system knowledge, social support , Perceived ability – job fit ) I hope the results of this study will help the executive director; managers of Hau Giang Pharmaceutical has some reference angle of human resource management to improve and enhance the quality of the resources we rely on job satisfaction of employees as well as you should have received clear understanding that your job satisfaction will impact employees to work effectively, the competitiveness of companies in the pharmaceutical market in Vietnam Keywords for this study: career satisfaction, performance appraisal system of knowledge, social support, cognition - suitable job in Hau Giang Pharmaceutical Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e / 70 Date 02/9/2004: Chemical Factory Stock Hau Giang Pharmaceutical Joint Stock Company DHG Scope business • finished drug business • Chemicals for the PART ONE : INTRODUCTION A BOUT HAU GIANG PHARMACEUTICAL HISTORY The forerunner of the State run enterprises DHG Pharmaceutical 2/9, established on 02/9/1974 at Channel Clay, Khanh Lam (now Khanh Hoa), U Minh District, Ca Mau Province After 04.30.1975: Committee on Public Health Southwest Zone dissolution, assignment Pharmaceutical Factory 2/9 Hau Giang Department of Health to manage 1982: Joint Enterprise DHG was established on the basis of consolidated three divisions: Pharmaceutical Business Enterprise National 2/9, Level Pharmaceutical Company, Pharmaceutical Station Is 1988: People's Committee of Hau Giang Province decided to merge the Company Supplying material, medical equipment and Enterprise United DHG pharmaceutical industry • The concessionaire antibiotic production • These drugs are derived from natural Development strategy and investment 2004: Shareholding, became JSC 2005: Joined club sales enterprises producing over 500 billion Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e / 70 As the first enterprise pharmaceutical equivalent clinical trial Haginat and Klamentin powder Develop effective policies to attract talent, especially the policy of "Food and 4D 2006: Listed stocks on the HOSE first; Meets WHO - GMP / GLP / GSP 2007: Affirming a vision, mission and core values Bioequivalence trial success Haginat 250mg and 500mg Glumeform Increase of the charter capital of 80 billion to 200 billion Established 02 subsidiaries and SH first Travel DHG Pharma Convert ISO / IEC 17025 from version 1999 to version 2005 2008: Implementation of modern management tools and efficient: 10.5S, Balance Score Card Established 06 subsidiaries: CM Pharma, Pharma DT, HT Pharma, ST Pharma, DHG PP, DHG Nature 2009: The successful implementation of the 20/80 strategy: product, customer and personnel; Establishment of Subsidiary A & G Pharma 2010: Successful implementation of the strategy "Necklaces legs": shareholders, customers and employees Established 03 subsidiaries: TOT Pharma, Pharma and TG Pharmaceutical Company Limited DHG 2011: Successful implementation of "Project raise operational efficiency subsidiaries"; Established Subsidiary Bali Pharma 2012: Topic "The solution was to issue tomorrow" has brought efficiency to the company in the work of cost control, risk management and policy Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e / 70 Established 05 distribution subsidiaries: VL Pharma, Pharma TVP, B & T Pharma, DHG PP1, DHG Nature 2013: Completion of new plant projects Betalactam Non WHO GMP in Tan Phu Thanh with more capacity 04 billion product units / year Completion of new plant projects IN - Packaging DHG DHG PP1 in Tan Phu Thanh, Nguyen Van Cu DHG PP dissolved in accordance with the original guidelines Vision , Mission and Sore Values Vision: “For a more beautiful and healthier life” Mission: “DHG Pharma always provides high quality products and services to satisfy the aspiration for a more beautiful and healthier life.” Sore values: For society: Social responsibility is seen as a key strategy to help develop DHG Pharma stable and sustainable As a business unit of the pharmaceutical production, DHG Pharmaceutical always Retrieved community benefits start for all activities The community activities of the company are not merely a branding activity that it is the responsibility of a brand name pharmaceutical manufacturers pharmacy industry leading Vietnam Community activities more effective when tied to the dedication of high-quality products, in order to build a foundation for society always have beautiful healthy life For employee: Qualified staffs with high level and capacity and always be devoted to the company Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e 56 / 70 Coefficientsa Table 22: Coefficients of H4 From results: Model summary of H4 and Coefficient of H4, we have: R square is 149: greater than Unstandardized coefficients beta is 386: different sign with hypothesis P value (Sig) is 000: greater than 0.05 We can conclude that the hypothesis H4 is supported PART FIVE: CONCLUSIONS Discussion This research conducted to analyze the levels of the relationship and influence to Job Satisfaction by four hypotheses: Satisfaction with the career satisfaction, performance appraisal system knowledge, social support , Perceived ability – job fit at to Job Satisfaction of employees at Hau Giang Pharmaceutical Firstly: we can assess three hypotheses Satisfaction with the career satisfaction , performance appraisal system knowledge, and social support have positive relationship and influence to Job Satisfaction This thing also is easy to understand and perfectly match with practical context of human resource management at Hau Giang Pharmaceutical As leading real estate enterprise on Vietnam market, the policies, organization structure, leadership style, corporate culture … of Hau Giang Pharmaceutical always build to orient the employees In thinking of Board of Director, Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e 57 / 70 CEO Hau Giang Pharmaceutical, this thing (Job Satisfaction) is top concern with their employees Secondly: with hypothesis Perceived ability – job fit , we can assess this hypothesis is less relationship and influence to Job Satisfaction Practical, real estate business environment at Vietnam always having too much pressure and changes because of influence of state’s macro-policies such as economic, inflation, exchange rate, liquidity, legal, FDI… and series other factors such as population, urbanization rate… Therefore, employees always seem their ability not align with the working development every day However, the real estate business is a young profession at Vietnam in the present context of economic difficulty; to complete the experience of the employees working in the real estate industry is only matter of time for making employees get Job Satisfaction at Hau Giang Pharmaceutical Limitation of research This research will have some limitation: The samples is very small (n = 360) Only focus related contents at Hau Giang Pharmaceutical and also can be not generalized for real estate industry at Vietnam The surveys conducted in slightly short time The survey respondents are more qualified and different perceptions about Job Satisfaction as well as the contents of survey shall be more grammatical errors because of English - Vietnamese translation progress, it may cause confusion for the reader when they answer Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e 58 / 70 Forecast recommendation Vietnam joined the WTO, thus working experience in the real estate industry is important This experience is reflected in the understanding of international law, the trading skills, negotiation skills and knowledge about cultural working of the countries in the world Hau GIang Pharmaceutical need to enhance recruitment of experience employees and local training Besides, Hau GIang Pharmaceutical should enhance to recruit the foreigners real estate professional to take advantage of their relationships, language, experience for creating dynamic, efficient working environment as well as sharing, increasing and development experience working for Vietnamese employees This thing will contribute to increase Job Satisfaction; effect to competitive advantage by working efficiency of employees and help the Hau GIang Pharmaceutical develops sustainably Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e 59 / 70 REFENRENCES William G Zikmund (2013) Business Research Methods 13th McGraw-Hill/Irwin Maslow A H (1943) Theory of Human Motivation Psychological Review, 370-396 Sahin, F (2012) “The mediating effect of leader-member exchange on the relationship between X and Y theory management styles and effective commitment: A multilevel analysis” Journal of Management and Organization, 18 (2), 159–174 Tang, T L.; Ibrahim, A H.; West, W B (2002) “Effects of war-related stress on the satisfaction of human needs: The United States and the Middle East” International Journal of Management Theory and Practices (1): 35-53 Cianci, R.; et al (2003) “Maslow's hierarchy of needs: Does it apply in a collectivist culture” Journal of Applied Management and Entrepreneurship (2): 143-161 Kenrick, D T.; Griskevicius, V.; Neuberg, S L.; Schaller, M (2010) “Renovating the pyramid of needs: Contemporary extensions built upon ancient foundations” Perspectives on Psychological Science (3): 157-163 Tang, T L.; Ibrahim, A H.; West, W B (2002) “Effects of war-related stress on the satisfaction of human needs: The United States and the Middle East” International Journal of Management Theory and Practices (1): 35-53 Cianci, R.; et al (2003) “Maslow's hierarchy of needs: Does it apply in a collectivist culture” Journal of Applied Management and Entrepreneurship (2): 143-161 Kenrick, D T.; Griskevicius, V.; Neuberg, S L.; Schaller, M (2010) “Renovating the pyramid of needs: Contemporary extensions built upon ancient foundations” Perspectives on Psychological Science (3): 157-163 Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e 60 / 70 Robert J House and Lawrence A Wigdor (2006) “Herzberg's dual-factor theory of job satisfaction and motivation: A review of the evidence and a criticism” Personnel Psychology, Vol 20 (4), 369-390 King, Nathan (1970) “Clarification and evaluation of the two-factor theory of job satisfaction” Psychological Bulletin, Vol 74 (1), 18-31 Oldham, G R., & Hackman, J R (2010) “Not what it was and not what it will be: The future of job design research” Journal of Organizational Behavior, 463-479 Grennhaus , J H , Parasuraman , A , & Wormley , W M ( 1990) Effects of race on organization experience , job performance evaluations , and career outcomes Academy of Management Journal 33 ( ) , 64 – 86 Williams , J R , & Levy , P E (1992) The effects of perceived system knowledge on the agreement between self – ratings and supervisor rating Person – nel Psychology , 45, 835 – 847 Caplan , R D , Cobb , S , French , J R P , Van Harrison , R , & Pinneu S R (1980) Job demands and worker health Ann Arbor University of Mitchigan , institute of Social Research Items were taken from text , pp 251 – 252 Xie , J L (1996) Karasek’s model in the People’s Republic of China : Effects of job demands , control , and individual difference Academy of management journal , 39( 6) , 1594 – 1619 Giới thiệu tổng quát tập đoàn Hau Giang Pharmaceutical (2014) Retrieval from http://www.dhgpharma.com.vn /vi-VN/AboutUs/Gioithieuchung-219/2011/Gioi-thieuchung-ve-Cong-ty-406.aspx Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e 61 / 70 Lĩnh vực hoạt động Hau Giang Pharmaceutical(2014) Retrieval from http://www.dhgpharma.com.vn / /vi-VN/Linhvuchoatdong/Sanphamdichvu-191.aspx Cơ cấu vốn đầu tư nước chiếm tỷ trọng cao Hau Giang Pharmaceutical (2013), Retrieval from http://sic.vn/index.php/tu-van-chien-luoc/2039-dau-tu-nuocngoai-so-huu-22- Hau Giang Pharmaceutical.html Hoạt động xã hội, cộng đồng, môi trường Hau Giang Pharmaceutical (2014) Retrievalfromhttp://www.dhgpharma.com.vn /vi-VN/Hoatdongxahoi/ Hau Giang Pharmaceutical congdong-264/2012 Hau Giang Pharmaceutical /-voi-cong-dong842.aspx THE END Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e 62 / 70 APPENDIX Appendix 1: Survey JOB SATISFACTION SURVEY AT HAUGIANG PHARMACEUTICAL (VIETNAM) INTRODUCTION Dear Sir / Madam, My name Tu Khuat Nguyen I’m a student of MBA Collaboration program at open University Malaysia and Ho Chi Minh city University of Technology I am doing a research project related to the topic “ JOB SATISFACTION AT HAU GIANG PHARMACEUTICAL“ I would appreciate you a few minutes to participate into this survey Thank you very much for your very kindly response to this questionnaire It is highly appreciated If you need any information related to this questionnaire , would you please call me at my mobile number 84.168.405.9790 or contact with me through my email at TukhuatNguyen @yahoo.com.vn Thank you very much INSTRUCTION ON HOW TO TICK SURVEY Job Satisfaction: contents of this survey are the measure assesses job satisfaction by combining employee responses to single items that describe the degree of employee Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e 63 / 70 satisfaction with the work, co-workers, supervision, promotional opportunities, pay, progress, and the organization to assess overall job satisfaction Contents of this survey are the measure assesses job satisfaction by combining employee responses to single items that describe the degree of employee satisfaction with the work, co-workers, supervision, promotional opportunities, pay, progress, and the organization to assess overall job satisfaction De finitely not Not take the job May take the job Take job take the job to If you had to decide all over again weather De finitely take the job to 5 How does this job compare with your ideal 5 5 to take the job you know have, what would you decide? If a (good) friend asked if he/she should apply for a job like yours with your employer, what would you recommend? job (job you would most like to have)? (In general) how does your job measure up to the sort of job you wanted when you took it? All (in all) things considered, how satisfied are you with your current job? In general, how much you like your job? Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e 64 / 70 Career Satisfaction It measures satisfaction with career success, an internally generated and defined career outcome Besides general satisfaction with career progress, the measure assesses the extent to which an employee has made satisfactory progress towards goals for income level, advancement, and development of skills completely Somewhat only well completely satisfied Satisfied moderately satisfied unsatisfied satisfied I am satisfied with the success I have 5 5 achieved in my career I am satisfied with the progress I have made toward meeting my overall career goals I am satisfied with the progress I have made toward meeting my goals for income 10 I am satisfied with the progress I have made toward meeting my goals for advancement 11 I am satisfied with the progress I have made toward meeting my goals for the development of new skills Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e 65 / 70 Performance Appraisal System Knowledge what are employees perceive they understand the important aspects of the performance appraisal system related to their job Performance appraisal system knowledge was developed to explain the extent of agreement between employee and their supervisor ratings of work performance strongly disagree Disagree to some Uncertain Agree to strongly some extent agree extent 12 I understand the performance appraisal system 5 5 5 being in my my agency 13 My supervisor and I concur on the meaning of the criteria used in the performance appraisal system 14 I understand the objectives of the present performance appraisal system 15 I have a real understanding of how the performance appraival system works 16 I not understand how my last performance appraisal rating was determined ( R) 17 I know the criteria used by my employer to evaluate my performance Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods 18 I understand the standards of performance my P a g e 66 / 70 5 5 employer expects 19 My employer clearly communicates to me the objectives of the performance appraisal system 20 I would benefit from additional training In the process of the appraisal system( R) 21 Procedures regarding the performance appraisal system are not generally understood by the employees( R) 22 An attempt should be made to increase employee’s understanding of the performance appraisal system( R) Social support This measure has been widely used and has remained one of the most established scale used to mesure social support in a job ( Lim, 1996) Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e 67 / 70 don’t have any not at all a little somewhat very much such person 23 How much does each of these people go out 4 of their way to thing to make your work life easier for you ? A Your immediate supervisor B Other people at work C Your wife ( husband ) , friends and relatives 24 How easy is it to talk with each of the following people? A Your immediate supervisor B Other people at work C Your wife ( husband ) , friends and relatives 25 How much can each of these people be relied on when things get tough at work? A Your immediate supervisor ( boss ) B Other people at work Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods C P a g e 68 / 70 Your wife ( husband ) , friends and relatives 26 How much is each of the following people willing to listen to your personal problems ? A Your immediate supervisor B Other people at work C Your wife ( husband ) , friends and relatives Perceived Ability – Job Fit Though earlier conception of person-job fit perception covered several aspects such as individual’s readiness to carry out job demands; the sense of how well individual’s abilities and skills are fully utilized in current job; and how much the job is perceived by individual to provide the opportunity in practicing his or her best skills, Kristof (1996) has later simplified it as the evaluation of congruence between an employee’s abilities and his or her job demands Student: Tu Khuat Nguyen (ID: 19368) Business Research Methods P a g e 69 / 70 strongly Disagree to Uncertain Agree to strongly agree disagree some extent 27 some extent I feel that my work utilizes my full 5 5 abilities 28 I feel competent and fully able to handle my job 29 My job gives me a chance to the things I feel I best 30 I feel that my work and I are well matched 31 I feel I have adequate preparation for the job I now hold PLEASE TELL ME JUST A BIT ABOUT YOURSELF… Gender Male Female 24 – 29 30 – 35 41 – 46 47 – 60 Age Student: Tu Khuat Nguyen (ID: 19368) 36 – 40 Business Research Methods P a g e 70 / 70 Education High school College Bachelor Master PhD Other Officer Engineer Supervisor Clerk Assistant Director Your position How long have you been working at Vingroup (working experience)? Under months months - year - year – years – years Over years THANK YOU FOR YOUR SUPPORT AND CO-OPERATION! Student: Tu Khuat Nguyen (ID: 19368) ... workplace will not change their job or give up their jobs CEO at Hau Giang Pharmaceutical realized the job satisfaction of employees is the most important factor for Hau Giang Pharmaceutical sustainable... knowledge and Job Satisfaction H3: There is a positive relationship between Social Support and Job Satisfaction H4: There is a positive relationship between Perceived Ability – Job Fit and Job Satisfaction. .. factors in the that cause , while a separate set of factors cause dissatisfaction It was developed by psychologist Frederick Herzberg , who theorized that job satisfaction and job dissatisfaction