A methodological framework

Research Background

Vietnam is known as a country with high economic growth, and political stability, attracting the attention of foreign investors, with characteristics as one of the countries with the highest population density number 3 in Southeast Asia, with a young population structure, and increasing demand for shopping in supermarkets In the context of international economic integration, boosting imports is a tool to help our country integrate more deeply and deeply, and come into contact with a variety of goods Therefore, the retail distribution industry appears to be developing into a lucrative piece of cake for domestic and international companies that want to import products into supermarkets in order to expand their product line.

Especially after I was accepted into the internship as a warehouse worker in the Logistics Department I've learned during my internship at GO! SupermarketDa Nang that receiving and importing activities are crucial to the flow of goods and to completely satisfy customers' requirements It seems that receiving goods is a fairly simple job, it only has steps such as checking goods, entering data on the computer, and sending goods to the warehouse But that's not the case, behind it is a process of many different jobs that need to be done If there is no import department, how will it affect the performance of the supermarket? Does the GOLD system best serve the needs of goods data entry? Is the process of importing frozen milk products the best guarantee? Are the facilities and operation of the forwarding warehouse safe in the process of receiving goods? Those are the issues I am concerned with myself.

For those reasons, I decided to choose the topic “Methodological framework to improve the administrative process of importing frozen dairy products: A case study of warehouse inventory & order purchase management at GO! Supermarket, DaNang” I hope that through the processing and statistical analysis of the data collected during the research, the research results can hopefully provide the supermarket with a deeper insight into the situational factors that can bring satisfaction and also to better understand the importance and process of importing dairy products.

Research Objective

The process of importing dairy products will have administrative and practical processes My themes are as follows: Proposing a Methodological Framework to improve the administrative process of importing frozen dairy products: A case study on inventory & order management at GO! Danang.

1.2.2 Specific Objective a) Applying data analytics to business operations at GO! Danang. b) Learn the process and evaluate the process of importing frozen dairy products at GO! Danang. c) Provide a framework for improving the import process of frozen dairy products at GO! Danang d) Contributing to improving professionalism in the process of organization and implementation of the import model.

Overview GO! Supermarket DaNang

Big C serves as the GO supermarket's forerunner Hypermarket GO! has been operating in Vietnam for more than two years and is a potential new member of the retail market in Vietnam GO Supermarket! Inheriting the core value "Price is always low" from Big C supermarket, GO Hypermarket! is committed to customer-centricity to serve customers better with a more modern and professional shopping experience, always innovating constantly to create the most joyful and unique experiences with a unique atmosphere 1 Outstanding service, modern purchasing environment.

1 Supermarket Go! The New Strength makes the Vietnamese Retail Market more exciting

Figure 1.1: Logo of GO! Supermarket

Supermarket system GO!, which works under the "Commercial retail" or

"Hypermarket" models, is a cutting-edge business strategy being implemented by Central Retail Group (Go!'s the parent company) of Thailand The casino is one of the world's leading retail groups, with more than 200,000 employees working in more than 11,000 branches, in Vietnam, Thailand, Argentina, Uruguay, Brazil, Columbia, France, Madagascar, and Mauritius At GO! Da Nang Supermarket malls and hypermarkets, most of the space are devoted to consumables and food with low prices and high quality.

The brand colors of GO Hypermarket! The main color red, represents enthusiasm, blood, youthfulness, dynamism, and modernity In addition, the logo's depiction of circles demonstrates the company's core principle of always placing the needs of its customers first in order to provide them with excellent shopping experiences, cutting-edge services, and a reasonable price In addition to the circle logo and the the main color of the GO Hypermarket logo is red, and the logo also features a picture of a trolley, which also serves as a greeting to visitors to the store.

After changing its name from Big C Danang supermarket to GO! Da Nang, GO!

Da Nang officially opened its doors in November 2020 at the Vinh Trung Plaza commercial area (Hai Chau District, Da Nang City) with about 30,000 items, 95% of which are high-quality domestically produced goods, creating jobs for about 250 workers GO! Da Nang rents this commercial area to do business, in addition, it also rents out to businesses as sales counters on the 1st and 2nd floors.

The company is located at 255-257 Hung Vuong- Thanh Khe- Vinh Trung Commercial Area- Da Nang City, Viet Nam, and the business phone number from Da Nang is 84-236 3622844, which is used for main communication channels The business Website includes a Vietnamese domain known as centralretail.com.vn.

1.3.2 Core values, mission, and vision

Our commitment is to help Vietnam thrive and raise the standard of living for Vietnamese people.

We make the lives of our customers easier with our passionate, empowered staff, effective interaction on a collaborative platform, and an entrepreneurial mindset.

Putting the customer first is a fundamental value that Hypermarket GO! consistently upholds by giving customers the best goods, services, and shopping experiences.

Products available at GO! supermarkets can be categorized into the following 5 major branches:

 Fresh foods: including dairy products, bread, fruits, veggies, poultry, seafood, and frozen and processed foods

 Dry food: includes seasonings, drinks, soft drinks, alcohol, snack cakes, chemicals, cosmetics, cat food, and accessories

 Clothing and accessories, including footwear and handbags, for men, women, children, and infants

 Home electronics include various items, such as kitchen appliances, home entertainment systems, computers, tools, and informatics equipment

 Items for interior decoration include furnishings, toys, sporting equipment, plastic items, household appliances, decorative items, and upgrade items.

GO Supermarket! currently has strong human resources with more than 6000 officers and employees working in 38 trade centers, Da Nang branch in particular has about 255 employees During peak occasions such as holidays, New Year, or weekends, the head of the human resources department will recruit more seasonal staff to ensure the business operations of the center run smoothly and meet customer needs timely The entire staff of GO! Da Nang has enthusiasm, capacity, and high responsibility.

Figure 1.3: Space for a Supermarket, GO! Da Nang

The forerunner of the GO store! As a BigC store, Da Nang maintains the same size and amenities With a total area of more than 20,000 m2, the GO! supermarket branch in Da Nang offers more than 10,000 different products to satisfy the requirements of single people, families, and HORECA blocks (Hotel- Restaurant- Cantin) There is a separate storage area for foods that need to be kept cool and moist, like vegetables, fruits, dairy, seafood, and meat The showroom and warehouse both have brand-new, cutting-edge technology that complies with standards.

Figure 1.4: Ordering App GO! on ZaloPay

Source: From the fan page of GO! supermarket

Figure 1.5: Order on the GO supermarket app!

GO Supermarket! Da Nang builds an image as a supplier of "Fresh goods - Good prices - Every day", with continuous and complete supply capacity and products that meet strict standards The shopping at the GO supermarket! Da Nang is also convenient and safe when the company has built a system of multi-channel sales and electronic payment Because of the above reasons, GO! Da Nang will be the first choice for customers.

Supermarket's Business Performance over Three Years 2020-2022

Net sales of goods and provision of services

Gross profit on sales and service provision

4 Total accounting profit before tax 4,101 4,161 -7,767 60 1.46 -

Profit after income tax of the enterprise

Table 1.1: The Company's Consolidated Financial Statements from 2020- 2022

Source: Finance Department at GO! Supermarket Danang

Net sales of goods and provision of services Gross profit on sales and service provision

Profit after income tax of the enterprise

Chart 1: The Revenue and Profit of GO! Danang Period 2020-2022

Source: GO! Supermarket Danang Consolidated Financial Statements

 Through the preliminary calculations in the above statistics table, we can easily see that the company's net revenue from selling goods and providing services is the actual revenue that the company receives from business activities In the past 3 years, the company's net sales have continuously decreased sharply In

2020, the company's net sales revenue reached 192,912 million VND, in 2021, sales revenue was only 166,963 million VND, is a decrease of 25,948 million VND, equivalent to a decrease of 13.45% In 2022, the company's net sales continued to decrease by 38,863 million VND, equivalent to a decrease of 23.28% compared to 2021

 The company's net revenue from 2021 has a sharp decrease to the next year In

2022, the company's net revenue has plummeted, which is a bad sign that greatly affects the financial situation of the business Thus, net revenue tends to decline sharply, causing the company's economic situation to fall into recession.And the cause of the above downturn may be due to the product production cycle, product quality improvement, sales work and the influence of Covid - 19.This is a bad sign, if not overcome in time will lead to a bad, alarming situation

 The total accounting profit after tax of 2021 compared to 2020 has increased from 3,119 million VND to 3,126 million VND, equivalent to 0.22% It shows that in these two years there is profit but the increase in profit is not high From

2021 to 2022, the total profit after tax decreased sharply from 3,126 millionVND to -8,038 million VND, equivalent to a decrease of 3.57% This also shows that the company's profit situation is volatile, due to the effects of theCovid-19 epidemic The production and business efficiency is not high,enterprises have to suffer losses in the years Therefore, businesses need to take timely measures to both increase revenue and cut operating costs in order to maximize profits and overcome losses.

Organizational Structure

Figure 1.6: Organizational structure of GO! Supermarket DaNang

Source: Human Resource Department of GO! Supermarket DaNang

1.5.1 Fundamental Responsibilities and Obligations by Department

OMNI Chanel and Online& B2B Sales

 The Board of Directors: it is in charge of all business operations at GO! supermarket, oversees all financial and accounting matters, handles human resources, and has the authority to make all investment and expansion plans Its management is solely under the control of the Board of Directors The board of directors for the business is currently made up of a director and a deputy director

 Scanning Department: this department is responsible for ensuring the alignment and harmonization between the activities of the ordering department - data support, receiving goods to support the store's business department to perform the best to Achieve sales targets, provide adequate goods, not miss out on shortages and also provide adequate supplies to customers

 Head of the Scanning Department: responsible for ensuring communication between his team and the booths, managing inventory, and giving the stalls timely and accurate information support, to do the best to achieve the sales target, to supply enough goods so that there are never any shortages and that there are also enough for customers

 The Accountant at the Forwarding Warehouse: It is responsible for routinely reviewing the inventory on the GOLD software to ascertain how much stock is on hand at the counter and in the warehouse and, using that information, to quickly place orders with suppliers

 This department is responsible for receiving goods, checking, and counting goods from suppliers to the forwarding warehouse

 Handling and returning goods for missing / excess or damaged or broken items in the process of transporting goods, the quality of goods is not guaranteed

 Support the scanning department and inform them of any orders that are flawed, expired, or not delivered in the allotted time frame so that the scanning department can swiftly reprint orders with customers' supplies to prevent damage and a lack of inventory

 The cargo details must be managed by the forwarding warehouse

 In addition to the work mentioned above, the forwarding warehouse needs to organize the goods by area and transport them to the warehouse once the goods have been thoroughly examined and the security department has verified that they are cleared Storage on the 2nd and 3rd floors

 Human Resources Department (Personal Manager):

 This department is responsible for recruiting personnel for the company to ensure quality according to the requirements, aspirations, and strategy

 Organize and coordinate with other departments to implement personnel management, training, and re-creation closely and effectively

 Develop regulations on salary and bonus, measures to encourage employees to work, and implement regimes for employees

 Researching, drafting, and approving applicable regulations in the company, building the company's organizational structure departments, and implementing organization

 Finance Section and Chief Accountant:

 Be held directly accountable to the business for all tasks relating to finance and accounting, such as maintaining accurate, thorough, and timely accounting records, entering data into GOLD software, re- inventories of data, and financial accounts

 It is essential to regularly update the board of directors on the company's financial situation while preparing monthly financial statements, management reports, and financial disclosure reports on significant figures for everyone to understand

 Plan and carry out accounting tasks like compiling data, logging thorough paperwork, updating accounting records, and expressing one's own viewpoint on the business's operations in a neutral and general way

 Work together with other corporate divisions to determine the workload and state of the business

 Disseminate and apply security regulations to the stalls and also notify local authorities of all store security policies

 When an incident or an accident occurs in the supermarket, it must be quickly reported through the supermarket's loudspeaker and telephone to the head of the security management department to quickly solve the problem

 Ensure the security of areas controlled by the supermarket, such as parking lots and business corridors

 In order to maintain the supermarket's image and prevent customers from becoming dissatisfied, resolve customer complaints and complaints made during the purchasing process Verify the entry and export of products. Control and avert losses inside and at the cashier's counter

 Upkeep and repair of technical networks

 Replacement of advertising signs and counter-related technology

 General monitoring of the work: cleanliness, effectiveness, and upkeep results, network security

 The counter decoration section creates and embellishes advertising signs and decorates supermarkets

 Perform inspection of food safety and hygiene such as vegetables, fruits, milk, fish, shrimp as assigned by the Hygiene Quality department

 When there is an error or a problem with goods of incorrect quality, this department is responsible for announcing the products that the department has quarantined

 Manage rental space to meet goals, revenue targets, and leasing process implementation

 Choose prospective retailers to create the ideal shopping center with a range of goods

 Control documents, including agreements, appendices for renting booths,and owner reports

 The sales manager is ultimately responsible for the counter manager The counter's head must oversee daily operations in order to reach the designated income level The counter manager is responsible for Developing a plan to deploy counter operations, managing counter staff, managing counter revenue and expenses, and training and evaluating counter staff

 Report monthly on the sales and expenses of the counter, give advice and suggestions in promoting sales, and reduce the amount of inventory at the counter

 Check the product's expiry date, instructions for use, packaging, etc, and control over the disposal of broken and expired goods

 Accountable for making sure standards are strictly followed and procedures are implemented correctly

 Monitor processes, specifications and, standards set forth by the company

 B2B Purchases via the OMNI Channel and Online

 Control multi-channel online purchases across a variety of platforms, including apps, GO!, Zaloshop, telesales, etc

 By running advertisements, the station can continue to be seen and used by viewers 2 Additionally, we look for new customers, keep relationships with existing ones, and, with the help of the channel, gather data, assess customer needs, and identify the most popular products and from there can obtain the best option for every client

 Arrange the analysis of causes, take corrective and preventive actions, and track the company's implementation process

 Document and synthesize customer complaints

 Create channels for information so that consumers can quickly access details about the business, the product's features, prices, and payment options.

2 The Process of Importing Clothes and Pants at The Delivery Warehouse, Danang

Describe the problem specific of GO! Supermarket DaNang

After an internship at Go! In Da Nang, it is observed that the frozen dairy import process has the following problems:

 First, the goods classification of GO! is not optimized effectively Specifically, the company merely classified goods according to the supply chain such as fresh food, frozen milk, cosmetic chemicals, etc., but not yet classified in those items, which ones account for the percentage, highest weight, average weight, or lowest density As a result, it will result in mistakes being made when allocating funds to inventory, including high-value products and unprofitable high-volume items

 Second, the prediction has not brought the highest efficiency, and the optimal order quantity has not been determined, leading to unnecessary costs One of the most important tasks of inventory management is forecasting, if inaccurate forecasting will cause inventory shortages for sales and production activities, orders are too large for inventory levels that delay delivery, or the order is canceled due to the company's inability to supply; order quantity is too low compared to inventory level, giving rise to denaturation risk; quality reduction; shortage; Loss during unloading and storage will cause significant costs for supermarkets

 Third, the professional level and ability to assess the quality of inventory of employees are still at an average level, leading to errors in a small number of goods reports At the same time, the inspection and counting of goods are still done manually, so it is difficult to avoid confusion and shortage of goods In addition, the inspection of goods is still sensory, there is no certainty in the counting of goods, so when bringing goods to the warehouse on the 2nd and 3rd floors, it is often found that defective goods, missing goods, and promotional goods are detected untested resulting in frequent returns of goods

 Fourth, there are many difficulties because the warehouse is currently undergoing technological transformation; consequently, there are situations that may occur during the import process such as a few goods in the process of loading and unloading, being damaged tearing the packaging, denaturing the product, the specified location has no goods, taking the wrong product code, importing and exporting the wrong quantity, and rotating goods too frequently leading to time loss

 Finally, the warehouse is still messy, the goods have to be stacked higher than the standard or it is difficult to move, the staff using the pallet truck are careless and inexperienced, and the pallet truck is still using human power mainly, so that leads to parked goods, plays happen quite a lot, and pallets are broken In addition, some pallet trucks have ceased to work effectively due to their long usage time, so sometimes there is a traffic jam when there is a lot of delivery due to a lack of trailers and lack of pallets

Purpose of the Thesis Work

 The primary goal is to be able to develop a number of strategies to improve GO! Danang's frozen dairy products import procedure

 Coordinate activities to make enough inventory available: Ensure that the stock is available on demand at all times Because the shortage and excess of inventory both show weaknesses in the operating organization The delivery line for supermarkets will be interrupted in the event of a shortage of goods As a consequence, sales will drop off or you'll get more customer complaints

 Minimize inventory costs and investments: the goal is to help reduce costs and investment volume in inventory This is achieved mainly by ensuring the necessary volume of goods in the supermarket at all times

 The issues are pointed out as a reference to be concretized from their underlying causes in order to propose feasible solutions with detailed strategies and action plans

SWOT Analysis

The SWOT stands for (Strengths - Weaknesses - Opportunities - Threats), it is a method of analysis and a framework used to evaluate a company's competitive position and to develop strategic planning The SWOT analysis assesses internal and external factors, as well as current and future potential.

1.8.2 SWOT Analysis at GO! Danang

In the past, the GO Da Nang supermarket often focused too much on importing many products, so it was the strategy of marketing expansion, which led to uneven and unsustainable development Nowadays, through the SWOT to better understand that and check out the GO! Da Nang is known to take advantage of strengths, overcome weaknesses as well as seize timely opportunities in business activities.

Source: Search on the Internet

As a whole, GO! DaNang has lots of strengths that enable it to retain influence in the retail market in DaNang Firstly, GO! has a large-scale system nationwide (19 supermarkets are operating in Vietnam), providing a full range of customer services such as advertising, display of goods, transportation, product packaging, and maintenance The second is to compete with competitors in the same industry and strengthen its position, GO Supermarket! Da Nang always has outstanding points compared to other supermarkets The firm has strong financial prospects, extensive, long-term management experience, and a successful business plan Fourth, the strength is that supermarkets GO! Da Nang is diverse, rich in products, cheap, and reasonable in line with the average income of Danang people (the cost of GO! goods is always cheaper than other big supermarkets such as Metro, Coop Mart), and trained staff.

Finally, the supermarket GO! Da Nang is located in the center of Da Nang city, opposite the Con market (a place visited by many tourists) 3

Besides the strong points, there are still some problems that still occur at GO! Danang First, the supermarket's guarantee service is still minimal When a customer sends a damaged product in for warranty, they must spend more or wait a long time to receive the warranty As a result, there isn't much client satisfaction with this kind of service This has a major impact on the retail market's representative image of supermarkets, which is luring investors like Vietnam Second, though, supermarkets GO! Da Nang has quite a few cashier counters, but customers have to queue before paying due to a large number of customers.

On the other hand, the working environment in the supermarket is unprofessional and the knowledge of the goods is still lacking because the majority of the employees are quite young and only employed part-time Stable and slow in the process of capturing customer needs such as on holidays and weekends, customer demand is increasing, but supermarkets have not yet met enough essential items, and goods quickly run out This sometimes makes customers angry with the service of the supermarket Finally, the GO! Da Nang's distribution system is still limited, primarily serving customers in the city center This makes it very difficult for customers to access suburban regions because it takes a lot of time and effort to travel there 4

Besides the strengths and weaknesses, Big C has many opportunities which will benefit With a population of 1,188,374 individuals, Da Nang is a sizable market with a lot of potential Population growth will consequently result in higher retail sector demand Besides, along with the process of industrialization and modernization, the population is undergoing restructuring, and people tend to choose Da Nang as a place to live and start a business That will be an opportunity to go to the supermarket GO!

Da Nang has opportunities for business development Moreover, the increase in people's income is a target sign for the development of supermarkets In addition, the increasing consumer demand for goods, and increasing income lead to increased spending levels, giving supermarkets many opportunities in the retail market In

3 SWOT of Go! Viet Nam,

4 BigC Strategy addition, nowadays people often go to supermarkets to shop, which shows that the trend of people going to supermarkets is becoming more and more popular 5

Going along with the opportunities that the retail market in Vietnam brings, Big

C also faces a number of threats First, there is competition within the business from other industries and competitors Currently, the number of medium and large professional shopping centers, like Coop Mart, Metro, Lotte, and others, is increasing, giving customers more options for products Customers' expectations for service quality during the period were rising steadily, leading to increasingly strict customer service evaluations The second challenge for GO supermarket! Da Nang comes from the preferences and shopping habits of consumers To save commuting time, many consumers tend to shop at local markets or grocery stores close to home This also contributed significantly to the decrease in revenue of GO! supermarket The third issue that supermarkets may face is danger from their suppliers The production process has an issue, which limits returnability, the distribution process is unable to supply the supermarket, and other factors have contributed to the unstable supply of goods The operations of the supermarket are impacted as a consequence Finally, the economic crisis is escalating, the consumer price index is increasing, and the economic crisis is increasing, making the demand for shopping at supermarkets also decrease 6

 Assess the general performance of a business A thorough SWOT analysis provides a rare chance to gain a deeper understanding of GO! Da Nang and the most thorough assessment of the position that the company holds in the sales industry The SWOT analysis makes it possible to evaluate the company's potential strengths and weaknesses, which must be constantly updated to address in order to strengthen and keep the company's strengths

 Naturally, performing a SWOT analysis enables you to determine the company's strengths, areas for improvement, as well as the opportunities and threats the company encounters However, conducting a SWOT analysis gives you the opportunity not only to identify these factors but also to establish

5 Research on Factors affecting Purchasing Decisions on E-commerce Sites

6 The Business of Supermarket Go! potential solutions This can be helpful when planning budgets, identifying needs, and other focused and long-term strategic planning

 The SWOT analysis plays an essential role in helping to clearly guide the CaseStudy on “Methodological framework to improve the administrative process of importing frozen dairy products” Since then, in order to determine the main cause, it is necessary to determine the right research objectives, focus on user research methods and give the most appropriate and satisfactory.

Scope & Limitation

 Scope of Space: focus on the forwarding warehouse at Supermarket GO! Danang.

 Scope of Timeframe: research and data analysis work of 2020-2022

 Scope of Content: the objective of the study is to determine how the factors affect the frozen milk import process of GO! Danang The job is to identify the situation that needs to be overcome and improve the supermarket's frozen milk import process in order to achieve high efficiency in delivery through the application of specific strategies, actions, and plans.

 Data collection process: realize that it is difficult to have enough information due to some special requirements of the company for management that the company data is internal, limited to letting the data out Errors in research implementation such as inexperience in primary data collection and time constraints

 Limitations in the Instrument (Interview Survey)

Figure 1.8: Go Supermarket's App for Addressing Questions

Resource: Research on the Internet

 Surveys are often through direct personal conversations, and communication requires a respondent, leading to time-consuming, interview rejection

 Lack of privacy: because the survey requires respondents to answer questions directly, this creates a lack of privacy, they tend to avoid the question and do not want to answer

 An interview survey is understood as the result of a separate survey, each person has a different individual personality that can lead to the psychological reactions of the respondents, which will also affect the reply content Interviews often take place with strangers, so it is easy to make respondents distrust and affect interview results

 Online surveys: People often don't care about the survey, often complete it, don't care what the question and answer are, answer sentimentally, and create an unstable response rate and the data collected is often unreliable.

 Lack of previous studies in the research area: Research models from previous researchers or lack of information and documents related to the research topic for reference purposes also limit the name of this study.

Approach

Today, commodities are crucial to people's existence This results in the retail sector growing and increasing the value of companies, which will also have an impact on the environment of domestic businesses, which is very exciting with lots of possibilities and risky challenges Domestic businesses are compelled to alter their management strategies in order to increase product quality, decrease product prices, and keep production costs as low as possible in order to maintain the service competitiveness Meanwhile, supermarkets also need to focus on receive management, which is a crucial and significant problem because effective receipt management will benefit businesses

Businesses can avoid using a lot of capital for inventory, guarantee a sufficient supply of raw materials to customers, and prevent a shortage of raw materials from causing a shortage of goods resulting in a lack of products available on the market, which reduces profits, or customer, market, or market share losses, etc The significance of receiving products into the warehouse is thus quite obvious To participate in the Da Nang supply market, GO! must enhance the delivery process, streamline administrative processes to save time, and spend money on infrastructure and equipment like enlarging warehouses and delivery ports to create more room Utilizing contemporary trailer technology for loading and unloading cargo, increasing working capacity and cargo capacity, and training and developing workers.

Methodology

Documentary research method: Collecting, information and documents from many different sources: research topic, web articles, and documents from other sources related to the research topic After synthesizing the theory, classifying, processing data, and synthesizing theory from there to draw conclusions and serve as a theoretical basis for the topic.

Quantitative Research: This is a formal research step conducted with an online survey technique through questionnaires to collect information from GO! Da Nang.Collected data will be processed using SPSS 20.0 software.

Chapter II presents ideas, categorizations, and domestic and international research papers associated with the thesis, identifies research gaps, and highlights novel aspects of the research paper.: (2.1) Conception; (2.2) Type of Frozen Dairy Product, (2.3) Type of Warehouse; (2.4) The Role of the Warehouse; (2.5) Research Topic Overview

It is the activity that takes place right after the goods are purchased This is also a sequence of warehousing operations of the enterprise This process helps managers easily control as well as track exactly the number of goods that the business owns.

Frozen dairy products are products made from milk and frozen during production and transportation Frozen dairy products include frozen yogurt and ice cream.

A place used to store goods in standard condition, is a point in the supply chain where goods are stored which may include raw materials, packaging materials, components, and semi-finished or finished products in different time periods.

2.2 Type of Frozen Dairy Product

It is a product made from yogurt and some other dairy products It can also be made by freezing partially fermented yogurt The storage temperature of frozen yogurt is 6-8 degrees Celsius.

It is a frozen dairy product made by properly mixing and processing milk and milk products with sugar and flavoring with or without the addition of stabilizers, emulsifiers, and coloring agents and with a combination of temperatures during freezing Ice cream storage temperature is -18 degrees Celsius or lower.

It is commonly used to transport and store perishable items, mostly food The climate control warehouse will be responsible for managing and controlling temperature and humidity To ensure that the goods delivered to the customer are still of the required quality.

For storing finished products to the final stages, ready to put on the market to serve consumers.

It serves as a location to store raw materials or partially finished products while they wait to be delivered to other manufacturing units to finish products.

Including all forms of packaging used to store and package products, such as trays, baskets, plastic bags, pallets, etc.

2.4 The Role of the Warehouse

 Storage: The warehouse provides the necessary space for storage and it is one of the important functions of the warehouse

 Moving goods: involves several different tasks, such as importing goods

(depositing goods to the warehouse), moving to the warehouse (moving goods from the input area to the storage area), picking orders (selecting goods in the warehouse in accordance with the order), loading and unloading operations, and unloading operations (inspection and unloading of shipments)

 Information management: keep track of information about goods that have entered the warehouse, stored, and moved out of the warehouse In addition, any other information related to the warehouse is also stored The data collected by the information system in the warehouse is then passed on to higher management to make better decisions

 Today's market demand for consumption is influenced by a variety of variables, including proactive or objective factors Even though seasonal fluctuations can sometimes be plainly planned for and predicted, there are still times when a sudden event, like Covid-19, results in an abrupt and unpredictable rise in the demand for food

 Therefore, it is necessary to have a warehouse to store goods to be able to adjust when the market grows abnormally or decreases abnormally Even if the demand increases, the amount of inventory can relieve some production pressure The cost is greatly reduced because the goods were stored early, limiting the risks of material prices

 Optimizing production costs: Warehouses will help identify shipments of goods at economies of scale when production and distribution of goods begin Proper orientation of goods helps to save costs due to transportation, storage, and warehouse management This takes advantage of many facilities, so it is more efficient and profitable

 Service becomes more professional: This is shown very clearly, through the fact that the supply of goods is always guaranteed when there is a fluctuation, which also keeps the pseudo-stable state, shipped quickly to the customer's location. Optimizing the storage section brings a lot of efficiency to finding and packing products faster Save a lot of time for suppliers and customers

 Commodity coordination: To be able to take advantage of the optimal storage capacity from the warehouse, many businesses choose to store a variety of goods.

Nowadays, all trading companies have the process of importing goods, it is an obvious activity, but there are also some inadequacies and unpredictable problems in most countries including Vietnam This is also considered an issue that has received a lot of attention and research has been exploited In Vietnam, the research topic on improving the import process of goods is as follows:

Conception

It is the activity that takes place right after the goods are purchased This is also a sequence of warehousing operations of the enterprise This process helps managers easily control as well as track exactly the number of goods that the business owns.

Frozen dairy products are products made from milk and frozen during production and transportation Frozen dairy products include frozen yogurt and ice cream.

A place used to store goods in standard condition, is a point in the supply chain where goods are stored which may include raw materials, packaging materials,components, and semi-finished or finished products in different time periods.

Type of Frozen Dairy Product

It is a product made from yogurt and some other dairy products It can also be made by freezing partially fermented yogurt The storage temperature of frozen yogurt is 6-8 degrees Celsius.

It is a frozen dairy product made by properly mixing and processing milk and milk products with sugar and flavoring with or without the addition of stabilizers,emulsifiers, and coloring agents and with a combination of temperatures during freezing Ice cream storage temperature is -18 degrees Celsius or lower.

Type of Warehouse

It is commonly used to transport and store perishable items, mostly food The climate control warehouse will be responsible for managing and controlling temperature and humidity To ensure that the goods delivered to the customer are still of the required quality.

For storing finished products to the final stages, ready to put on the market to serve consumers.

It serves as a location to store raw materials or partially finished products while they wait to be delivered to other manufacturing units to finish products.

Including all forms of packaging used to store and package products, such as trays, baskets, plastic bags, pallets, etc.

The Role of the Warehouse