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VIETNAM NATIONAL UNIVERSITY – HOCHIMINH CITY UNIVERSITY OF SOCIAL SCIENCES & HUMANITIES FACULTY OF ENGLISH LINCUISTICS & LITERATURE AN INVESTIGATION INTO EFL STUDENTS’ PERCEPTIONS OF INTERACTIVE WEB-BASED LEARNING TOOLS AT SAIGON TOURIST HOSPITALITY COLLEGE A thesis submitted to the Faculty of English Linguistics & Literature in partial fulfillment of the Master’s degree in TESOL By BUI THI KIM LOAN Supervised by NGUYEN THU HUONG, Ph.D HO CHI MINH CITY, MAY 2018 i ACKNOWLEDGEMENTS First and foremost, I would like to express my sincere gratitude to my thesis supervisor, Dr Nguyen Thu Huong, for his wholehearted support to my thesis His dedicated guidance and encouragement have always impressed me since I was in his Advanced Teaching Methodology class Without his tremendous enthusiasm, comments and professional expertise, I would not have completed the thesis He counseled, corrected and accompanied me from the beginning to its completion I would also like to extend my grateful thanks to others who have helped me are: authorities, teachers, and students at Saigon Tourist Hospitality College for their support during the time I conducted the study and completed the thesis Last but not least, I would like to extend my heartfelt gratitude to my parents, especially my husband, my daughter for their understanding, whole-hearted encouragement and continuous support during my thesis writing Without them, the thesis would not have been completed ii STATEMENT OF ORIGINALITY I certify that this thesis, entitled “An investigation into EFL students’ perceptions of interactive web-based learning tools at Saigon Tourist Hospitality College” is my own work This thesis has not been submitted for the award of any degree or diploma in any other institution Ho Chi Minh City, November 2017 Bui Thi Kim Loan iii RETENTION AND USE OF THE THESIS I hereby state that I, Bui Thi Kim Loan, being the candidate for the degree of Master of Arts in TESOL, accept the requirements of the University relating to the retention and use of Master’s thesis deposited in the Library In terms of these conditions, I agree that the original of my thesis deposited in the Library should be accessible for the purposes of study and research, in accordance with the normal conditions established by the Library for the care, loan and reproduction of thesis Ho Chi Minh City, November 2017 Bui Thi Kim Loan iv TABLE OF CONTENTS ACKNOWLEDGEMENTS i STATEMENT OF ORIGINALITY ii RETENTION AND USE OF THE THESIS iii TABLE OF CONTENTS iv LIST OF TABLES vii LIST OF FIGURES ix ABSTRACT x CHAPTER INTRODUCTION 1.1 Background of the study 1.2 Aims of the study 1.3 Research questions 1.4 Hypothesis 1.5 Significance of the study 1.6 The scope of the study 1.7 Limitation of the study 1.8 Organization of the thesis CHAPTER LITERATURE REVIEW 2.1 Definition of terms 2.1.1 Web-based learning tools 2.1.2 E-learning 2.1.3 Computer- Assisted Language Learning (CALL) 2.2 Computer-Assisted Language Learning 2.2.1 Three phases of CALL 2.2.2 Major theoretical approaches to CALL 11 2.3 Usefulness of web-based learning environment 13 2.4 Review of previous studies 15 2.4.1 Previous studies on perceptions of interactive Web-based learning 15 v 2.4.2 Previous studies on perceptions of interactive Web-based learning in Vietnam 23 2.5 Conceptual framework of the study 26 CHAPTER METHODOLOGY 28 3.1 Research design 28 3.2 Research site 29 3.3 The participants 29 3.4 Research instruments 30 3.4.1 Questionnaire 30 3.4.2 Interview 32 3.5 Data collection procedure 33 3.5.1 Distributing the questionnaires 33 3.5.2 Conducting the interviews 33 3.6 Procedures of data analysis 34 3.6.1 Analyzing data from the questionnaire 34 3.6.2 Analyzing data from the interview 35 3.6.3 Summary of the chapter 35 CHAPTER RESULTS AND DISCUSSION 36 4.1 4.1.1 Analysis of data 36 Reliability Statistics 36 4.1.2 Students’ perceptions of interactive web-based learning in regard with engagement-based purposes 39 4.1.3 Students’ perceptions of interactive web-based learning in regard with usability 41 4.1.4 Students’ perceptions of challenges in interactive web-based learning 46 4.1.5 Participants’ opinions in the interview 51 4.2 Discussion of results 52 4.2.1 Engagement-based purposes of students in interactive web-based learning 52 4.2.2 Usability of using interactive web-based learning tools 54 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an vi 4.2.3 Challenges in interactive web-based learning 54 4.2.4 Students’ experience of interactive web-based learning tools 55 4.3 Summary 55 CHAPTER CONCLUSION 56 5.1 Conclusion 56 5.2 Implications of the study 57 5.3 Limitations of the study 59 5.4 Recommendation for further study 59 REFERENCES 61 APPENDICES 69 APPENDIX A- VIETNAMESE QUESTIONNAIRE 70 APPENDIX B- ENGLISH QUESTIONNAIRE 74 APPENDIX C – INTERVIEW QUESTIONS 77 APPENDIX D- THE USE OF WEB-BASED LEARNING AT SAIGON TOURIST HOSPITALITY COLLEGE 78 APPENDIX E- FULL DESCRIPTIVE STATISTICS OF ENGAGEMENT-BASED PURPOSES 79 APPENDIX F- FULL DESCRIPTIVE STATISTICS OF USABILITY OF INTERACTIVE WEB-BASED LEARNING TOOLS 81 APPENDIX G- FULL DESCRIPTIVE STATISTICS OF CHALLENGES IN INTERACTIVE WEB-BASED LEARNING TOOLS 83 APPENDIX I- FULL PERCENTAGE OF INTERACTIVE WEB-BASED LEARNING TOOLS THAT STUDENTS USED SO FAR 85 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an vii LIST OF TABLES Table 2.1 Warschauer’s three stages of CALL Table 2.2 The role of call in structural, cognitive, and socio-cognitive frameworks 13 Table 3.1 Specific time of collecting data 34 Table 3.2 Coding scheme for the Likert scales 34 Table 4.1 Reliability of engagement-based purpose questionnaire 36 Table 4.2 Reliability of usability of interactive web-based learning questionnaire 37 Table 4.3 Reliability of challenges of interactive web-based learning questionnaire 37 Table 4.4 Reliability of scale used in the study 38 Table 4.5 Descriptive statistic of engagement-based purposes 39 Table 4.6 Descriptive statistic of using interactive web-based learning tools to gain knowledge related to the field 40 Table 4.7 Percentage of students’ computer possession 41 Table 4.8 Descriptive statistic of usability of interactive web-based learning tools 42 Table 4.9 Students’ perception of the usefulness of interactive web-based learning tools 43 Table 4.10 Students’ perception of improving communication between students and teachers 43 Table 4.11: Description of One-Sample T-test 44 Table 4.12 Descriptive statistic of usability, engagement-based purposes and challenges of using interactive web-based learning tools 45 Table 4.13 Description of comparing positive attitude and challenges in using interactive web-based learning tools 45 Table 4.14 Descriptive statistic of challenges in interactive web-based learning tools 47 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an viii Table 4.15 Percentage of slow internet connectivity problem in using Interactive web-based learning tools 48 Table 4.16 Description of social isolation when using Interactive web-based learning tools 48 Table 4.17 Percentage of interactive web-based learning tools that students used so far 49 Table 4.18 Descriptive statistic of using Facebook as Interactive web-based learning tools 50 Table 4.19 Descriptive statistic of using You tube as Interactive web-based learning tools 50 Table 4.20 Descriptive statistic of using other tools as Interactive web-based learning tools 50 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an ix LIST OF FIGURES Figure 2.1 Usefulness of web-based learning environment is a combination of its usability and utility Utility can be divided into two categories: pedagogical usability and added value of web-based learning and teaching 14 Figure 2.2 Proposed framework of interactive web-based learning 27 Figure 4.1 Percentage of interactive web-based learning tools that students used so far 49 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 71 A NHẬN ĐỊNH VỀ MỤC ĐÍCH SỬ DỤNG Hồn Hồn tồn tồn khơng Khơng Khơng Đồng đồng đồng ý đồng ý ý kiến ý ý Tôi sử dụng cơng cụ học tập mạng có tính tương tác để: 1.1 kết bạn 1.2 giữ liên lạc với bạn bè 1.3 cá nhân giải trí 1.4 tìm kiếm thơng tin cho mục đích học thuật 1.5 truy cập phương tiện truyền thông 1.6 để ứng dụng kiến thức học 1.7 theo học khóa học trực tuyến 1.8 trao đổi ý kiến với bạn học 1.9 trao đổi ý kiến với giáo viên 1.10 nâng cao kỹ nghe tiếng Anh 1.11 nâng cao kỹ nói tiếng Anh 1.12 nâng cao kỹ đọc tiếng Anh 1.13 nâng cao kỹ viết tiếng Anh 1.14 nâng cao kỹ phát âm tiếng Anh 1.15 cải thiện lỗi tả tiếng Anh 1.16 cải thiện trình độ ngữ pháp tiếng Anh 1.17 nâng cao vốn từ vựng tiếng Anh tích lũy kiến thức liên quan đến chun ngành tơi (ví dụ du lịch, nhà hàng, khách 1.18 sạn, chế biến ăn…) B NHẬN ĐỊNH VỀ TÍNH KHẢ DỤNG Hồn Hồn tồn tồn không Không Không Đồng đồng đồng ý đồng ý ý kiến ý ý Tôi nhận thấy công cụ học tập mạng có tính tương tác hữu ích Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 72 Tôi thích cơng cụ học tập mạng có tính tương tác Tơi sử dụng chúng vào thời gian thích 3.1 hợp Tơi sử dụng chúng địa điểm phù 3.2 hợp 3.4 Nó tạo nhiều hội để tương tác qua thảo luận (như diễn đàn, trao đổi thư tín, làm tập nhóm…) Nó cải thiện giao tiếp sinh viên giáo viên 3.5 Tơi học tập theo tiến độ riêng 3.6 Nó giúp tơi truy cập tài liệu thật ngôn ngữ thứ hai 3.3 3.7 3.8 Nó giúp tơi truy cập vào nguồn tài nguyên tài liệu học tập rộng lớn đa dạng Nó giúp tơi thấy tự tin sử dụng tiếng Anh công cụ học tập mạng có tính tương tác lớp học C NHẬN ĐỊNH VỀ THÁCH THỨC Hoàn Hồn tồn tồn khơng Khơng Khơng Đồng đồng đồng ý đồng ý ý kiến ý ý Một số khó khăn sử dụng công cụ học tập mạng có tính tương tác là: 4.1 Tơi cảm thấy bị cách ly với cộng đồng sử dụng cơng cụ học tập mạng có tính tương tác 4.2 Tôi nhận thông tin phản hồi tức khắc từ giáo viên 4.3 Nó khơng tạo hội tương tác trực tiếp với bạn học 4.4 Đường truyền chậm vấn đề tơi gặp phải sử dụng công cụ học tập dựa mạng có tính tương tác Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 73 4.5 Tôi gặp phải vấn đề kỹ thuật sử dụng công cụ học tập mạng có tính tương tác 4.7 Đọc văn hình khiến mắt tơi bị nhức mỏi so với đọc sách in Các hướng dẫn tiếng Anh cơng cụ học tập mạng có tính tương tác khó theo dõi 4.8 Các cơng cụ học tập mạng có tính tương tác thiếu phản hồi 4.6 4.9 4.10 4.11 4.12 4.13 Các cơng cụ học tập mạng có tính tương tác thiếu chức sửa lỗi Các công cụ học tập mạng có tính tương tác thiếu tham gia với sinh viên Các công cụ học tập mạng có tính tương tác thiếu tiếp xúc với sinh viên Thiết kế rối mắt trang mạng làm khó tập trung vào thơng tin quan trọng Tốc độ đọc hình thấp 25% so với đọc sách in HẾT Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 74 APPENDIX B- ENGLISH QUESTIONNAIRE STUDENTS’ QUESTIONNAIRE Dear Students, This questionnaire aims to investigate EFL students' perceptions of interactive web-based learning The information you provide in this questionnaire will only be used for the purposes of this study and will not have any effect on the final result of the course Your objective and truthful answers will help me get a realistic assessment of this study Thanks PART I Gender: Your hometown: Male Female Ho Chi Minh City Other provinces (Please write down your province): …………………………………… Interactive web-based learning tools you used so far (you can choose more than one): a Moodle b Duolingo c Facebook d Youtube e TED f tienganh123.com g Others (please write details): ……………………………………… Do you have a computer at home? Yes No Do you have access to the internet at home? Yes No Where you prefer to use interactive web-based learning tools? At home At school At a library At an internet shop PART II For each of the statements below, please indicate the extent of your agreement or disagreement by ticking () the appropriate box Where, SDA= strongly disagree, DA= disagree, N=Neutral, A= Agree SA= Strongly agree Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 75 A PERCEPTIONS OF ENGAGEMENT-BASED PURPOSES I use interactive web-based learning tools to: 1.1 make friends 1.2 stay in contact with my friends 1.3 personally entertain 1.4 search information for academic purposes 1.5 access communication media 1.6 apply the acquired knowledge 1.7 follow online courses 1.8 exchange ideas with my classmates 1.9 exchange ideas with my teacher 1.10 improve my English listening skills 1.11 improve my English speaking skills 1.12 improve my English reading skills 1.13 improve my English writing skills 1.14 improve my English pronunciation 1.15 improve my English spelling 1.16 improve my English grammar 1.17 improve my English vocabulary gain knowledge related to my field (eg tourism, restaurant,hotel, culinary art…) 1.18 B PERCEPTIONS OF USABILITIES SDA DA N A SA SDA DA N A SA I find that web-based learning tools are useful I prefer interactive web-based learning tools because 3.1 I can use them at a convenient time 3.2 I can use them at a convenient place 3.3 3.4 It provides rich opportunities for interactions through discussions (eg in forums, message exchanges, group work assignments,…) It improves communication between students and Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 76 teachers 3.5 3.6 3.7 3.8 I can work according to my own pace It gives me access to authentic second language materials It gives me access to a wide variety of learning resources and materials It help me more confident when I use English on interactive web-based tools than when I use it in the class C PERCEPTIONS OF CHALLENGES Some challenges when I use interactive web-based learning tools are: 4.1 I feel socially isolated when I use Interactive webbased learning tools 4.2 I cannot get instant feedback from the teachers 4.3 4.4 It doesn't provide opportunities for direct interaction with classmates Slow internet connectivity is a major problem I face in using Interactive web-based learning tools 4.7 I face technical problems when I use interactive webbased learning tools Reading text from screen is more burdensome for my eyes than reading from printed books The English instructions provided on interactive webbased learning tools are difficult to follow 4.8 Interactive web-based learning tools lack feedbacks 4.9 Interactive web-based learning tools lack corrections Interactive web-based learning tools lack participation with students Interactive web-based learning tools lack physical contact with students It's hard to focus on the important information because of jumble design of websites reading speed from the screen is 25% lower than that from a printed book 4.5 4.6 4.10 4.11 4.12 4.13 SDA THE END Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn DA N A SA C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 77 APPENDIX C – INTERVIEW QUESTIONS Do you think that using interactive web-based learning tools to follow online courses? Why you think so? Do you think that using interactive web-based learning tools to exchanges ideas with classmates or teachers? Why you think so? Do you prefer interactive web-based learning tools because it improves communication between students and teachers? Why? Do you feel socially isolated when you use interactive web-based learning tools? Why? Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 78 APPENDIX D- THE USE OF WEB-BASED LEARNING AT SAIGON TOURIST HOSPITALITY COLLEGE STHC and IIG Vietnam cooperated to develop a new English program called ED (English Discoveries) The Educational Testing Service (ETS) is a highly interactive Online English teaching and learning program ED includes many English courses to improve English language skills of learners, while providing an ideal learning environment for learners and teachers The contents of the ED include: Multimedia courses: Including 10 English courses with main learning materials under ETS standard Learning Platform: Includes toolsets and features designed to support learners in learning effectively Community: Additional learning site, the learner is experienced with the games and social learning activities Training management system: helping schools and teachers to manage the quality and efficiency of training, thereby promoting the learning support for students Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 79 APPENDIX E- FULL DESCRIPTIVE STATISTICS OF ENGAGEMENT-BASED PURPOSES I use I use I use I use I use I use I use I use I use I use I use I use I use I use I use I use I use I use interac interac interacti interacti interac interac interac interac interac interac interac interac interac interac interact interact interac intera tive tive ve web- ve web- tive tive tive tive tive tive tive tive tive tive ive ive tive ctive web- web- based based web- web- web- web- web- web- web- web- web- web- web- web- web- web- based based learning learning based based based based based based based based based based based based based based tools to tools to learnin learnin learnin learnin learnin learnin learnin learnin learnin learnin learnin learnin learnin learni search g tools g tools g tools g tools g tools g tools g tools g tools g tools g tools g tools g tools learnin learnin g tools g tools personal to to stay ly make in entertain friends contac informat to to ion for access apply academi comm the t with c my purpose on ed friends s media knowl to to to to to to to g tools to to to to ng tools follow exchan exchan impro impro impro impro impro improv improv impro to online ve my ve my ve my ve my e my e my ve my gain unicati acquir course s edge ge ge ideas ideas with with h h h my my listeni speaki readin classm teache ates r ve my Englis Englis Englis Englis Englis English English Englis know h h spelling gramm writin pronun ng ng g g skills skills skills skills ar ciation h ledge vocab relate ulary d to my field Valid N Missing Mean Median Mode Std Deviation 84 82 82 84 83 84 83 84 83 84 84 84 83 84 84 84 83 80 4.08 4.00 4.04 4.00 4.04 4.00 4.15 4.00 4.17 4.00 4.05 4.00 3.78 4.00 3.92 4.00 3.98 4.00 4.30 4.00 4.20 4.00 4.30 4.00 4.25 4.00 4.24 4.00 4.29 4.00 4.17 4.00 4.37 4.00 4 4.44 4.00 853 823 922 843 640 599 797 895 883 597 773 636 678 754 632 709 657 570 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 80 Skewness Std Error of Skewness Minimum Maximum -.639 -1.021 -1.138 -1.168 -.733 -.359 -.475 -1.075 -.823 -.558 -.850 -.633 -.600 -1.290 -.311 -.459 -.837 -.379 263 266 266 263 264 263 264 263 264 263 263 263 264 263 263 263 264 269 1 2 1 2 2 2 5 5 5 5 5 5 5 5 5 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 81 APPENDIX F- FULL DESCRIPTIVE STATISTICS OF USABILITY OF INTERACTIVE WEBBASED LEARNING TOOLS I find that inbteractive web-based learning tools are useful N Valid Missing Mean Median Mode Std Deviation Skewness 84 4.39 4.00 515 175 I prefer I prefer I prefer I prefer I prefer I prefer I prefer interactive interactive interactive interactive interactive interactive interactive web-based web-based web-based web-based web-based web-based web-based learning learning learning learning learning learning learning tools tools tools tools tools tools tools because I because I because it because it because I because it because it can use can use provides rich improves can work gives me gives me them at a them at a opportunities communicati according to access to access to a convenient convenient for on between my own authentic wide variety time place interactions students and pace second of learning through teachers language resources discussions materials and materials 84 4.30 4.00 576 -.505 83 4.19 4.00 740 -.881 84 4.05 4.00 727 -.266 84 3.85 4.00 799 -.147 84 4.10 4.00 722 -.539 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 84 4.05 4.00 743 -.799 84 4.19 4.00 667 -.237 I prefer interactive web-based learning tools because it help me more confident when I use English on interactive web-based than when I use it in the class 83 3.98 4.00 826 -.354 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 82 Std Error of Skewness 263 263 264 263 263 263 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 263 263 264 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 83 APPENDIX G- FULL DESCRIPTIVE STATISTICS OF CHALLENGES IN INTERACTIVE WEB-BASED LEARNING TOOLS Statistics Some Some Some Some Some Some challenges challenges challenges challenges Some when I use when I use when I when I use when I when I when I use when I when I es when when I when I interactive interactive use interactive use use interactive use use I use use use web-based web-based interactive web-based challenges challenges interactive interactive Some challenges web-based Some Some Some Some Some challenges challenges challeng challenges challenges challenges when I use interactive interactive interactive interacti interactive interactive web-based learning learning web- learning web- web- learning web- web- ve web- web- web- learning tools are: I tools are: I based tools are: based based tools are: based based based based based tools are: think cannot get learning Slow learning learning The English learning learning learning learning learning reading socially instant tools are: internet tools are: tools are: instructions tools are: tools are: tools tools are: tools are: speed from Interactiv It's hard to the screen isolated feedback It doesn't connectivity I face Reading provided on Interactiv Interactiv are: when I use from the 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77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 84 Mean Median Mode Std Deviation Skewness 2.93 3.00 3.23 3.00 3.19 3.00 3.64 4.00 3.59 4.00 3.46 4.00 3.41 4.00 3.35 3.00 3a 3.31 3.00 3.51 4.00 3.55 4.00 3.43 4.00 3.27 3.00 1.010 986 1.035 977 929 1.092 1.022 1.114 1.075 1.000 1.003 1.021 1.123 075 -.318 -.327 -.809 -.587 -.561 -.608 -.189 -.413 -.663 -.710 -.463 -.303 264 263 263 263 266 263 267 263 263 263 264 263 263 Std Error of Skewness a Multiple modes exist The smallest value is shown Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
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