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BỘ GIÁO DỤC VÀ ĐÀO TẠO HANOI UNIVERSITY TRƯỜNG ĐẠI HỌC HÀ NỘI DEPARTMENT OF POST GRADUATE KHOA ĐÀO TẠO SAU ĐẠI HỌC STUDIES NGUYEN THI THUONG LUẬN VĂN THẠC SỸ AN INVESTIGATION INTO NON-ENGLISH MAJORS' PERCEIVED ĐIỀU TRA VỀ IN CÁC VẤN LISTENING ĐỀ NGHE HIỂU TOEIC CỦA SINH VIÊNAT IFFICULTIES TOEIC COMPREHENSION KHÔNG CHUYÊN ANH SECURITY Ở HỌC VIỆN AN NINH NHÂN DÂN THETIẾNG PEOPLE’S ACADEMY AN INVESTIGATION INTO NON-ENGLISH MAJORS' PERCEIVED DIFFICULTIES IN TOEIC LISTENING COMPREHENSION AT THE PEOPLE'S SECURITY ACADEMY Họ tên sinh viên : Nguyễn Thị Thương SUPERVISOR:Giáo Dr.viên NGO PHUONG hướng dẫn: TSANH Ngơ Phương Anh Chun ngành: Ngơn ngữ Anh Khóa: K24 (2016 - 2018) Hanoi March 2019 Hà Nội – 2018 i MINISTRY OF EDUCATION AND TRAINING HANOI UNIVERSITY DECLARATION OF AUTHORSHIP I hereby declare that the thesis entitled "AN INVESTIGATION INTO NON- TRA VỀ CÁC VẤN ĐỀ NGHE HIỂU TOEIC ENGLISH ĐIỀU MAJORS' PERCEIVED DIFFICULTIES IN TOEIC LISTENING CỦA SINH VIÊN KHÔNG CHUYÊN TIẾNG ANH Ở HỌC VIỆN AN NINH NHÂN DÂN COMPREHENSION AT THE PEOPLE'S SECURITY ACADEMY" is the result of my own study It was conducted with scientific guidance of Dr Ngô Phương Anh The data and ANofINVESTIGATION NON-ENGLISH conclusion the study presented in the INTO thesis have never been publishedMAJORS' in any form PERCEIVED DIFFICULTIES IN TOEIC LISTENING COMPREHENSION AT PEOPLE'S ACADEMY The research reported in thisTHE thesis was approved bySECURITY Hanoi University A thesis submitted in partial fulfillment of the requirements for the degree of Master in English Studies Signed: Name of student: Nguyen Thi Thuong Code of student: 2487010045 Name of supervisor: Dr Ngo Phuong Anh Dated: Ha Noi, 2018 ii ACKNOWLEDGEMENTS First, I would like to express my sincere gratitude and appreciation to my supervisor, Dr Ngô Phương Anh, for her patient guidance and encouragement, intensive revisions, insightful suggestions and kind support throughout my research I would like to express my appreciation to all the lecturers at the People’s Security Academy who have provided me invaluable sources of knowledge for my completion of this thesis I owe special thanks to the participants who contributed to the study Without their enthusiastic cooperation, this thesis would not have been completed Finally yet importantly, I would like to convey my deepest gratitude to my family and friends for their constant support Their love and encouragement are invaluable to me i ABSTRACT Listening comprehension has been a topic of much concern for researchers from all over the world The current research was conducted with the primary aim of investigating how non-English majored students at the People's Security Academy (PSA) rate their difficulties from three sections namely speaker, listener and environment in TOEIC listening comprehension The second aim of this study was therefore to find the relationship between learners' difficulties and their listening ability 200 second-year non-English majors at the PSA participated in the study The data were collected by means of a five-point Likert scale survey questionnaire which was adapted from Hamouda (2013) The results of the research indicated that among three sections of factors, the difficulties coming from learner section deterred students' listening ability most The research also proved that vocabulary, quality of the recording, difficulties in interpretation, inability to concentrate and the outside noise are the problems that learners met more frequently in their TOEIC listening comprehension ii LIST OF FIGURES Figure 2.1 Listening comprehension difficulties .9 Figure 4.1 Variety of accents 43 Figure 4.2 Unfamiliar vocabulary, N = 200 44 Figures 4.3 The length of listening texts, N = 200 45 Figure 4.4 Difficulties in interpretation, N = 200 .47 Figure 4.5 Listening strategies, N = 200 48 Figure 4.6 Pragmatic knowledge, N = 200 .49 Figure 4.7 Size of classroom, N = 200 50 Figure 4.8 Outside noise, N = 200 .51 iii LIST OF TABLES Table 2.1 Relationship between TOEIC scores and levels of ability 15 Table 2.2 A summary of previous studies 26 Table 3.1 Questionnaire items from literature review 36 Table 4.1 Listening comprehension difficulties from speaker section 42 Table 4.2 Listening comprehension difficulties from listener section 46 Table 4.3 Listening comprehension difficulties from environment section 50 Table 4.4 Descriptive Statistics among items on Listening comprehension difficulties from speaker section, N = 200 53 Table 4.5 Descriptive Statistics among items on Listening comprehension difficulties from listener section, N = 200 53 Table 4.6 Descriptive Statistics among items on Listening comprehension difficulties from environment section, N = 200 54 Table 4.7 Model Summary 56 Table 4.8 ANOVA 56 Table 4.9 Coefficients .57 iv LIST OF ABBREVIATIONS ELC: English Listening Comprehension EFL: English Foreign Language ETS: Educational Testing Service ELT: English Language Teaching L1: First Language L2: Second Language PSA: People's Security Academy TOEIC: The Test of English for International Communication v C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an TABLE OF CONTENTS DECLARATION OF AUTHORSHIP i ACKNOWLEDGEMENTS ii ABSTRACT iii LIST OF TABLES iv LIST OF FIGURES v LIST OF ABBREVIATIONS .vi TABLE OF CONTENT vii CHAPTER 1: INTRODUCTION 1.1 Context of the study 1.2 Statement of the research problem 1.3 Aim of the study 1.4 Research question 1.5 Scope of the study .3 1.6 Organization of the study CHAPTER 2: LITERATURE REVIEW .5 2.1 Listening comprehension 2.2 Common difficulties in listening comprehension 2.3 Overview of the TOEIC test .13 2.4 Definition of perception 17 2.5 Previous studies 17 2.6 Research gaps 32 CHAPTER 3: METHODOLOGY .33 3.1 Research question revisited 33 3.2 Research design 33 vi Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 3.3 The setting of the study .34 3.4 Participants of the study 34 3.5 Design of research instrument 35 3.6 Data collection procedure 38 3.7 Data analysis procedure 39 3.7.1 Data analysis for research question 39 3.7.2 Data analysis for research question 40 CHAPTER 4: FINDINGS AND DISCUSSIONS .42 4.1 Answers to research question 42 4.1.1 Listening comprehension difficulties from speaker section 42 4.1.2 Listening comprehension difficulties from listener section 46 4.1.3 Listening comprehension difficulties from environment section 50 4.1.4 Discussions .52 4.1.4.1 Discussion on listening comprehension difficulties from speaker section 52 4.1.4.2 Discussion on listening comprehension difficulties from listener section 53 4.1.4.3 Discussion on listening comprehension difficulties from environment section 54 4.2 Answers to research question 55 CHAPTER 5: CONCLUSION 59 5.1 Summary of major findings .59 5.2 Recommendations of the study 60 5.2.1 Speakers 60 5.2.2 Listeners 61 5.2.3 Environment 61 5.3 Strengths of the study 62 5.4 Limitations of the study 62 vii Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 5.5 Implications of the study 63 5.5.1 Pedagogic implications 63 5.5.2 Implications for further research 63 5.6 Concluding remarks 64 REFERENCES .66 APPENDIXES 71 APPENDIX 71 APPENDIX 74 APPENDIX 77 APPENDIX 86 viii Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 56 What department does the man most likely work in? 53 Why is the woman concerned? (A) Sales (A) She missed a deadline (B) Accounting (B) She is giving a presentation (C) Human Resources (C) She is starting a new job (D) Operations (D) She left her home late 54 What is causing the problem? 57 When will the man probably go to Max’s Supply? (A) Bad weather conditions (A) On Monday (B) A lost passenger (B) On Tuesday (C) Railway construction work (C) On Wednesday (D) Electricity problems in the city (D) On Friday 55 Where does the man most likely work? 58 What will the woman probably next? (A) At a bank (A) Phone a delivery person (B) At a real estate office (B) Give the man a catalogue (C) At a publishing firm (C) Go to a supply room (D) At an electricity company (D) Make a list 94 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 59 What is the main purpose of the woman’s call? 63 What does the man offer to do? (A) Pay for the woman’s meal (A) To arrange a demonstration of a product (B) To explain how to use a product (C) To check on a customer’s satisfaction with a product (D) To explain the procedure for returning a product 60 According to the conversation, what is special about the DTC-10? (B) Postpone a meeting (C) Help the woman prepare a report (D) Design a brochure for the woman 64 What does the woman’s colleague say about the restaurant? (A) It is expensive (B) It is small (A) Its low price (B) Its technology (C) The service is slow (D) It has outdoor seating (C) Its compact size (D) Its speed of operation 61 What does the man say will happen next month? (A) He will have a production deadline (B) He will buy another Ten-Tech product (C) Clothing will be sent to stores (D) A new factory will open 62 What does the man indicate about the restaurant? (A) It has a lunch buffet (B) It is near the speakers’ workplace (C) It offers delivery service (D) It has inexpensive menu items 95 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 68 Why is the woman calling the man? 65 Who most likely is the man? (A) To answer his questions about a neighborhood (B) To give details about a vacant apartment (C) To find out his preferences in apartments (D) To postpone a meeting with him (A) A factory worker (B) A festival organizer (C) A driving instructor (D) A news reporter 66 What kind of company does the woman probably work for? 69 What does the man say is important to him? (A) Living near public transportation (A) A video game design firm (B) The apartment’s rental price (B) An event planning company (C) The size of the apartment (C) A vehicle manufacturer (D) Living in the downtown area (D) An advertising agency 67 When will the Vista be released on the market? 70 What most likely will happen in the afternoon? (B) In February (A) The woman will meet the man at her office (B) The man will view an apartment (C) In March (C) The woman will send the man a list (A) In January (D) In April (D) The man will sign a rental contract 96 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an PART Directions: You will hear some talks given by a single speaker You will be asked to answer three questions about what the speaker says in each talk Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet The talks will not be printed in your test book and will be spoken only one time 71 Why have the airline’s jets changed appearance? 74 When will the office open again? (A) On Thursday (A) It purchased new planes (B) It changed its slogan (C) It is celebrating an anniversary (B) On Friday (C) On Monday (D) On Tuesday (D) It merged with another airline 72 What will the airline next month? 75 According to the recording, what does STS provide? (A) Begin an online reservations system (A) A list of local hotels (B) Expand its hours of its operation (B) Tour guides for groups (C) Change its name to Globe Airways (C) Updates on ski conditions (D) Open new ticket counters at airports (D) Information for volunteers 73 Who will receive a discount with the airline this month? 76 What should a caller to speak to a representative? (A) New customers (A) Record a message (B) Frequent fliers (B) Dial a different extension (C) First-class travelers (C) Press number one (D) Holders of travel discount cards (D) Stay on the line 97 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an (A) Drive more slowly 77 What is the audience encouraged to do? (A) Take photos of the performers (B) Make recordings of the performance (C) Applaud while standing (B) Avoid outdoor exercise (C) Turn down their home heating (D) Visit a nature area 82 What most likely will be heard next? (D) Sing during part of the show (A) Sports news 78 What is available in the lobby? (B) Commercials (C) Medical news (A) T-shirts (D) Traffic updates (B) Photos (C) Music recordings (D) Video games 79 What most likely will happen next? (A) The musical performance will start (B) Some of the audience will be served a beverage (C) Tickets for upgraded seats will go on sale (D) The audience will visit the lobby area 80 What happened yesterday? (A) A sports contest was postponed (B) Some local stores were closed (C) A flower show took place (D) Local schools canceled classes 81 What does the speaker recommend that the audience do? 98 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 86 Where most likely is this announcement being given? 83 What is the purpose of the speech? (A) In a tour bus (A) To discuss the health benefits of an exercise (B) To review employee attendance policies (C) To explain a promotional event (B) At a cooking school (C) At a restaurant (D) In a museum (D) To welcome new staff 84 How long has the speaker worked with the company? 87 What is indicated about Longman Folk Village? (A) It is closed for renovations (A) For years (B) It is part of a history museum (B) For years (C) It includes a farm (C) For 10 years (D) It does not allow photography (D) For 20 years 85 What most likely will the speaker next? 88 What does the speaker recommend that the audience do? (A) Sit on the right side of the tour bus (A) Show a video (B) Distribute brochures (C) Demonstrate an exercise (D) Meet with a customer (B) Carry snacks in their backpacks (C) Unpack their umbrellas (D) Put away their cameras 99 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an (A) A magazine writer 89 What department does the speaker most likely work in? (A) Training (B) A software developer (C) A store owner (D) A nature photographer (B) Market research 94 What are the listeners asked to do? (C) Human resources (D) Customer service (A) Visit a Web site (B) Attend a training seminar 90 What is the audience instructed to do? (A) Register for training (C) Test a software program (D) Finish work early for the day (B) Go to a computer room (C) Complete some paperwork (D) Collect identification tags 91 What most likely will happen in 10 minutes? (A) A meal break will begin (B) Procedures will be explained (C) A workshop will conclude (D) Job interviews will take place 92 Where most likely is the announcement being given? (A) At a software company’s office (B) At a camera store (C) At a convention center (D) At a public park 93 Who most likely is Rachel Kim? 100 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an (A) People who are beginning drivers 95 Where most likely does the speaker work? (B) People with large families (C) People wanting a small car (A) At a factory (D) People who drive sports cars (B) At a restaurant (C) At a delivery company 100 What is mentioned about the Delta? (D) At a lighting supply store (A) It is expensive 96 What problem has occurred? (A) Some items were out of stock (B) The wrong items were delivered (B) It has a large engine (C) It will come in two colors (D) It will be sold in limited number (C) Some items were damaged in shipping (D) An item was sent to the wrong address 97 What does the speaker ask Ms Farley to do? (A) Place a new order (B) Confirm a date (C) Visit a warehouse (D) Pay a delivery fee 98 Who is John Mason? (A) An auto buyer (B) An auto designer (C) An auto company president (D) An auto industry analyst 99 According to the broadcast, who is the Delta aimed at? 101 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 102 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 103 Stt.010.Mssv.BKD002ac.email.ninhd 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77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 105 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 106 Stt.010.Mssv.BKD002ac.email.ninhd 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