Thông tin tài liệu
MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY t to hi ng ep n w lo ad yi ju y th pl HOANG CUU LONG n ua al n va Market Orientation, Corporate Social Responsibility, and Firm performance: the moderation role of Relationship Marketing Orientation tz n oi m ll fu z k jm ht vb DOCTORAL THESIS gm om l.c an Lu n va y te re Ho Chi Minh City, 2019 MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY t to hi ng ep n w lo ad yi ju y th pl HOANG CUU LONG n ua al n va tz n oi m ll fu Market Orientation, Corporate Social Responsibility, and Firm performance: the moderation role of Relationship Marketing Orientation z jm ht vb k DOCTORAL THESIS Specialization: Business Administration Code: 9340101 gm om l.c an Lu SUPERVISORS: Assoc.Prof BUI THANH TRANG, Ph.D Assoc.Prof TRAN HA MINH QUAN, Ph.D n va y te re Ho Chi Minh City, 2019 i TABLE OF CONTENTS t to hi ng ep LIST OF TABLES v n w LIST OF FIGURES vi lo ad CHAPTER 1: INTRODUCTION ju y th 1.1 Motivation yi 1.2 Research objectives pl 1.3 Research questions n ua al 1.4 Research scope n va 1.5 Research methods m ll fu 1.6 Research contributions 10 n oi 1.7 Structure of the study 11 tz 1.8 Conclusion 13 CHAPTER 2: THEORITICAL BACKGROUND AND HYPOTHESES z ht vb DEVELOPMENT 14 k jm 2.1 Overview theory of the firm 14 gm 2.2 The stewardship theory 16 om l.c 2.3 The agency theory 17 2.3.1 The agency problem .17 an Lu 2.3.2 Agency theory .19 n va 2.4 The stakeholder theory 21 y te 2.4.2 Stakeholders theory 31 re 2.4.1 Stakeholders approach 21 2.5 Relationship marketing theory 32 2.5.1 Business relationship 32 ii 2.5.2 Relationship marketing 36 t to 2.5.3 Relationship marketing orientation - RMO 39 hi ng 2.6 Market orientation 45 ep 2.7 Corporate Social Responsibility - CSR 48 n w 2.8 Firm performance 55 lo 2.9 Market orientation and CSR 56 ad 2.10 RMO as moderator for MO and Firm performance 58 y th yi ju 2.11 RMO as moderator for CSR and Firm performance 59 pl 2.12 RMO as moderator for MO & CSR 60 n ua al 2.13 Summary of some relating empirical researches 61 2.14 General comments about the previous studies 83 n va 2.15 Proposing direction for the study 84 fu n oi m ll 2.16 Conclusion 85 CHAPTER 3: METHODS AND MEASUREMENT 87 tz 3.1 Introduction 87 z ht vb 3.2 Research design 87 jm 3.2.1 Preliminary assessment 87 k 3.2.2 Main survey 88 gm 3.2.3 Sampling .88 om l.c 3.2.4 Research process 89 3.3 Measurement 91 Lu an 3.3.1 Market orientation scale 91 n va 3.3.2 CSR scale 93 y 3.4 Conclusion 100 te 3.3.4 Firm performance scale .99 re 3.3.3 Relationship marketing orientation scale 96 iii CHAPTER 4: DATA ANALYSIS AND RESEARCH RESULTS 101 t to 4.1 Introduction 101 hi ng 4.2 Overview and research sample description 101 ep 4.2.1 Qualitative research questions 101 n w 4.2.2 Qualitative research sample and implementation method 102 lo 4.2.3 Quantitative research 102 ad 4.2.4 Quantitative research sample and implementation method .103 y th yi ju 4.3 Measuring scales before analyzing EFA 107 4.4 Cronbach's alpha for CSR components 108 pl n ua al 4.5 Cronbach’s alpha for MO components 110 4.6 Cronbach’s alpha for RMO components 112 n va 4.7 Cronbach’s alpha for FP components 115 fu m ll 4.8 Exploratory Factor Analysis - EFA 116 tz n oi 4.9 Confirmatory Factor Analysis - CFA 127 4.9.1 Discriminant validity 129 z 4.9.2 Convergent validity 129 vb jm ht 4.10 The construct reliability and variance extracted 129 4.11 Structual Equation Modeling – SEM analysis 132 k gm 4.12 Conclusion 142 om l.c CHAPTER 5: DISCUSSION, IMPLICATIONS AND CONCLUSION 143 5.1 Introduction 143 Lu an 5.2 Research results summary 143 n va 5.3 Research contributions 145 y 5.4 Managerial implications 147 te 5.3.2 Practical contributions .146 re 5.3.1 Theoretical contributions 145 iv 5.4.1 Market Orientation dimension 147 t to 5.4.2 Corporate Social Responsibility – CSR .148 hi ng 5.4.3 Increasing the Relationship Marketing Orientation (RMO) 150 ep 5.5 Research limitations and further research directions 153 5.6 Conclusion 154 n w lo LIST OF PUBLICATIONS 155 ad y th REFERENCES 156 yi ju APPENDIX 1: QUALITATIVE RESEARCH QUESTIONS 176 pl APPENDIX 2: MAIN QUANTITATIVE QUESTIONNAIRE 182 n ua al APPENDIX 3: LIST OF EXPERTS IN QUALITATIVE RESEARCH 188 n va APPENDIX 4: CRONBACH ALPHA OF RESEARCH CONECPTS SCALES tz n oi m ll fu 189 z k jm ht vb gm om l.c an Lu n va y te re v LIST OF TABLES t to hi ng Table 2.1: Comparison of Agency theory and Stewardship theory 20 ep Table 2.2: Summary the role of stakeholder groups 25 n w Table 2.3: Summary of some relating empirical researches .61 lo ad Table 3.1: Customer orientation item scale 922 y th Table 3.2: Competitor orientation item scale 922 ju yi Table 3.3: Inter-functional coordination item scale 932 pl n ua al Table 3.4: Economic responsibility item scale .933 Table 3.5: Legal responsibility item scale 944 n va Table 3.6: Ethical responsibility item scale 95 m ll fu Table 3.7: Philanthropic responsibility item scale 96 n oi Table 3.8: Trust item scale 97 tz Table 3.9: Bonding item scale 97 z ht vb Table 3.10: Communications item scale 98 k jm Table 3.11: Shared value item scale 98 gm Table 3.12: Empathy item scale 99 om l.c Table 3.13: Reciprocity item scale 99 Table 3.14: Firm performance scale 100 Lu an Table 4.1: Research sample description 106 n va Table 4.2: Cronbach's alpha for CSR components 108 y te re Table 4.3: Cronbach’s Alpha for MO components 110 Table 4.4: Cronbach’s Alpha for RMO components 112 vi Table 4.5: Cronbach’s Alpha for FP components 115 t to Table 4.6: Final results of analyzing CSR components 117 hi ng Table 4.7: The final results of analyzing MO components .119 ep Table 4.8: Final results of analyzing RMO components 121 n w Table 4.9: Final results of analyzing FP components .122 lo ad Table 4.10: Reliability analysis after EFA 123 y th yi ju Table 4.11: Correlation coefficient among concepts 129 Table 4.12: The construct reliability and variance extracted of research concepts 130 pl n ua al Table 4.13: Estimated results before standardized 133 n va Table 4.14: Results of testing the moderation role of RMO 134 m ll fu Table 4.15: Differences of impact level to low and high group .135 Table 4.16: Moderation role of RMO in research model 136 tz n oi z LIST OF FIGURES ht vb k jm Figure 1.1: Proposed research model 85 gm Figure 3.1: Research process 90 om l.c Figure 4.1: Confirmatory Factor Analysis – CFA 128 Figure 4.2: Structual Equation Modeling – SEM analysis 133 an Lu n va y te re CHAPTER t to INTRODUCTION hi ng ep 1.1 Motivation n w Being a member of many prestigious and famous organizations in the world as well lo as agreements such as WTO or ASEAN Economics Community - AEC, together with ad y th the continuing movement to a market-oriented economy has caused Vietnamese firms yi ju change their traditional ways of doing business In the whole picture, Vietnamese firms have been required to differentiate their offerings in order to successfully pl n ua al compete not only with domestic players, but also with international competitors in right their home market (Nguyen & Nguyen, 2011) To survive and develop in such n va a competitive business environment, Vietnamese firms have no choice but have to m ll fu enhance their operations and governance To achieve the sustainable competitive positions, Vietnamese firms should have appropriate resources and capabilities n oi Consequently, identifying and nurturing resources, governance, business relations as tz well as capabilities, it is necessary creating competitive advantages for Vietnamese z firms in their business environment (Nguyen & Nguyen, 2011; Long, 2013) vb jm ht In transitional economy as Vietnam, business activities of the firm are affected by the k constant changes in knowledge, the limitation in resources, the tough competitions gm and unpredicted risks, etc In such context, the role of key person insider of the firm om l.c such as employees, CEO, senior managers become very important They should have more extensive experiences in equipping market information, knowledge in order to Lu improve or maintain firm performance (Wiklund, 1999) Besides, they also have an n va enriched the business relations as well (Nguyen & Viet, 2012) With a collectivist culture, Vietnam has a high level in term of relation orientation towards the others y both inside and outside factors always have an impact on firm performance te such a collectivistic culture (Luu, 2017) Lumpkin & Dess (1996) demonstrate that re Hence, in Vietnam, the value congruence towards customers is more likelihood in Moreover, they also point that any changes in characteristics would change the nature t to of the firm as well as its operations hi ng Market orientation is defined as organizational culture that creates effectively and ep efficiently firm performance (Narver & Slater, 1990) Besides, it creates the necessary behavior for establishing superior value for the buyers, therefore, it continuous makes n w superior business performance In scope of a firm, its managers should posess in- lo ad depth market knowledge in order to respond with the information that may create y th sustainably firm performance Moreover, market orientation guides the ju yi organizational market information processing activities, then, it is applied to firm’s pl strategies (Kohli & Jaworski, 1993; Sin et al., 2005) Market-oriented firms usually n ua al concern towards customers and competitors Further, market orientation exists on the n va degree to which firms obtain and react to feedback from customers and competitors For instance, market-oriented firms continuously collect information about target fu m ll customers’ needs and competitors’ capabilities Then, they utilize information to n oi continuously create superior customer value Therefore, market orientation is related tz to specific and routine processes that create superior values to customers It also assists firms in gaining sustainable competitive advantage Market orientation has z ht vb been proven to positively impact on firm performance (Kohli & Jaworski, 1993; jm Baker & Sinkula, 1999; Long, 2015) Similarly, Narver & Slater (1990) determined k that market orientation will create necessary behaviors to build up maximum values gm to customers om l.c Relationships is seen as a central point in business activities Eventually, in modern Lu business, it is heightened fim’s competition to the global market In emerging an markets, most of societies have changed from the industry oriented to the service n va oriented forms Therefore, the business relationship importance has been more y loyalty Also, Sheth & Parvatiyar (1995) express that building relationships with te context, Dwyer et al (1987) state that one of the core within a relationship is customer re concerned (Gummesson, 1999; Janslätt Axelsson & Blick, 2016) In such business C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 188 APPENDIX t to LIST OF EXPERTS IN QUALITATIVE RESEARCH hi ng ep No Code E1 Position Mrs Company Marketing manager Nguyen Phuong n w lo ad Name E2 Address Note NVV 10/29 Trần Nhật Personal; Communications Duật, phường Tân Định, quận Expert 42 Trần Cao Vân, Personal; Travel Co., ltd phường 6, quận Expert Saigon Today travel 340 & entertainment Thuận, phường Mai Mr Founder & CEO y th Chuong Century Media & E3 Mr Phan yi ju Nguyen Head of Event & Khanh Communications Mr Head of PR division fu E5 Ms Minh E7 Smentor Corp Events Director SQUARE group Mr Lam 55 Trương Quốc Personal Dung, phường 8, jm ht Viet Hung group Bình Thạnh z Van Thanh Focus 268-270 Nguyễn 122/24 Bùi Đình Tuý, phường 12, CEO vb Mr Nguyen Tuý, phường 12, Bình Thạnh Đình Chiểu, phường 6, quận communications tz E6 Nien n oi Phong Thanh m ll Nguyen Thanh Pháp 122/24 Bùi Đình Smentor Corp n va E4 Đỗ An Phú,quận n ua al Anh Marketing manager pl Huynh Phú Nhuận E8 Mr Tran Founder & CEO Marcom 8B, Trung Corp Director Mr Vice Nguyen Huu Thinh Director Managing Managing Fans & 84/16 Lầu 2, Trần Communications Company Đình Xu, phường Cô Giang, quận Milestones 11 Xô Viết Nghệ Communications Co ltd Tĩnh, phường 19, Bình Thạnh NVV 10/29 Trần Nhật Communications Duật, phường Tân Định, quận Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Personal Personal Personal y Former Thai Binh Music te Mr Duong Managing re Director n va E11 Former Nguyen Thanh Hai an 11 E10 Mr Trực, Lu 10 E9 Personal om l.c Quận1 Nguyễn gm Hoang Vietnam k C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 189 12 E12 Mrs Phan Managing Director t to Mong Thuy Phuong Nam 940 Ba Thang Personal Hai, quận 11 Corporation hi ng APPENDIX ep CRONBACH ALPHA OF RESEARCH CONECPTS SCALES n w STATISTICAL DESCRIPTION lo ad y th FREQUENCIES VARIABLES=Question71 Question72 Question73 Question74 yi ju Question75 Question76 Question77 Question78 Question79 /ORDER=ANALYSIS pl n ua al TESTING FOR RELIABILITY INITIAL SCALES 2.1 Corporate Social Responsibility – CSR scale n va fu RELIABILITY /SCALE('ALL VARIABLES') ALL /SUMMARY=TOTAL tz /MODEL=ALPHA n oi m ll /VARIABLES=EC1 EC2 EC3 EC4 EC5 EC6 EC7 z ht vb RELIABILITY gm /SUMMARY=TOTAL RELIABILITY Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn y /VARIABLES=PH22 PH23 PH24 PH25 PH26 PH27 PH28 PH29 te RELIABILITY re /SUMMARY=TOTAL n va /MODEL=ALPHA an /SCALE('ALL VARIABLES') ALL Lu /VARIABLES=ET15 ET16 ET17 ET18 ET19 ET20 ET21 om l.c /MODEL=ALPHA k /SCALE('ALL VARIABLES') ALL jm /VARIABLES=LG8 LG9 LG10 LG11 LG12 LG13 LG14 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 190 /SCALE('ALL VARIABLES') ALL t to /MODEL=ALPHA hi ng /SUMMARY=TOTAL ep 2.2 Market Orientation – MO scale RELIABILITY n w /VARIABLES=CU30 CU31 CU32 CU33 CU34 CU35 lo ad /SCALE('ALL VARIABLES') ALL y th /MODEL=ALPHA ju yi /SUMMARY=TOTAL pl RELIABILITY n ua al /VARIABLES=CO36 CO37 CO38 CO39 /MODEL=ALPHA /SCALE('ALL VARIABLES') ALL z /VARIABLES=TR44 TR45 TR46 TR47 /SCALE('ALL VARIABLES') ALL n va /SCALE('ALL VARIABLES') ALL /MODEL=ALPHA Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn y /VARIABLES=BO48 BO49 BO50 BO51 te re RELIABILITY an /SUMMARY=TOTAL Lu /MODEL=ALPHA om l.c RELIABILITY gm Relationship Marketing Orientation – RMO k 2.3 jm /SUMMARY=TOTAL ht vb /MODEL=ALPHA tz /VARIABLES=IN40 IN41 IN42 IN43 n oi m ll RELIABILITY fu /SUMMARY=TOTAL n va /SCALE('ALL VARIABLES') ALL C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 191 /SUMMARY=TOTAL t to hi ng RELIABILITY ep /VARIABLES=CM52 CM53 CM54 /SCALE('ALL VARIABLES') ALL n w /MODEL=ALPHA lo ad /SUMMARY=TOTAL y th RELIABILITY yi ju /VARIABLES=SV55 SV56 SV57 SV58 pl /SCALE('ALL VARIABLES') ALL n ua al /MODEL=ALPHA /SUMMARY=TOTAL n va RELIABILITY fu /SCALE('ALL VARIABLES') ALL /SUMMARY=TOTAL tz /MODEL=ALPHA n oi m ll /VARIABLES=EM59 EM60 EM61 EM62 z RELIABILITY /SCALE('ALL VARIABLES') ALL k jm ht vb /VARIABLES=RE63 RE64 RE65 2.4 Firm performance - FP /SCALE('ALL VARIABLES') ALL Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn y EXPLATORY FACTOR ANALYSIS - EFA te /SUMMARY=TOTAL re /MODEL=ALPHA n va /VARIABLES=FP66 FP67 FP68 FP69 FP70 an Lu RELIABILITY om l.c /SUMMARY=TOTAL gm /MODEL=ALPHA C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 192 3.1 CSR t to 3.1.1 EFA initial hi ng FACTOR ep /VARIABLES EC1 EC2 EC3 EC4 EC5 EC6 EC7 LG8 LG9 LG10 LG11 LG12 LG13 LG14 ET15 ET16 ET17 ET18 ET19 ET20 ET21 PH22 PH23 PH24 PH25 n w PH26 PH27 PH28 PH29 lo ad /MISSING LISTWISE y th /ANALYSIS EC1 EC2 EC3 EC4 EC5 EC6 EC7 LG8 LG9 LG10 LG11 LG12 LG13 yi ju LG14 ET15 ET16 ET17 ET18 ET19 pl ET20 ET21 PH22 PH23 PH24 PH25 PH26 PH27 PH28 PH29 n ua al /PRINT INITIAL KMO EXTRACTION ROTATION /FORMAT SORT BLANK(.10) n va /CRITERIA MINEIGEN(1) ITERATE(25) /METHOD=CORRELATION tz /ROTATION PROMAX(4) n oi /CRITERIA ITERATE(25) m ll fu /EXTRACTION PAF z ht vb 3.1.2 EFA final jm FACTOR k /VARIABLES EC1 EC2 EC3 EC4 EC5 EC6 EC7 LG8 LG9 LG10 LG11 LG12 gm LG13 LG14 ET15 ET16 ET17 ET18 ET19 ET20 ET21 PH22 PH23 PH24 PH25 /MISSING LISTWISE om l.c PH26 PH27 PH28 PH29 Lu /ANALYSIS EC1 EC2 EC3 EC5 EC6 EC7 LG9 LG10 LG11 LG12 ET15 ET16 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn y /EXTRACTION PAF te /CRITERIA MINEIGEN(1) ITERATE(25) re /FORMAT SORT BLANK(.10) n va /PRINT INITIAL KMO EXTRACTION ROTATION an ET17 ET18 ET20 ET21 PH25 PH26 PH27 PH28 PH29 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 193 /CRITERIA ITERATE(25) t to /ROTATION PROMAX(4) hi ng /METHOD=CORRELATION ep 3.2 MO n w 3.2.1 EFA initial lo FACTOR ad /VARIABLES CU30 CU31 CU32 CU33 CU34 CU35 CO36 CO37 CO38 CO39 y th ju IN40 IN41 IN42 IN43 yi /MISSING LISTWISE pl IN41 IN42 IN43 n ua al /ANALYSIS CU30 CU31 CU32 CU33 CU34 CU35 CO36 CO37 CO38 CO39 IN40 n va /PRINT INITIAL KMO EXTRACTION ROTATION m ll fu /FORMAT SORT BLANK(.10) /CRITERIA MINEIGEN(1) ITERATE(25) 3.2.2 EFA final k jm ht vb /METHOD=CORRELATION z /ROTATION PROMAX(4) tz /CRITERIA ITERATE(25) n oi /EXTRACTION PAF gm FACTOR IN40 IN41 IN42 IN43 an Lu /MISSING LISTWISE om l.c /VARIABLES CU30 CU31 CU32 CU33 CU34 CU35 CO36 CO37 CO38 CO39 /ANALYSIS CU31 CU32 CU33 CU34 CU35 CO36 CO37 CO38 CO39 IN40 IN41 n va IN42 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn y /CRITERIA MINEIGEN(1) ITERATE(25) te /FORMAT SORT BLANK(.10) re /PRINT INITIAL KMO EXTRACTION ROTATION C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 194 /EXTRACTION PAF t to /CRITERIA ITERATE(25) hi ng /ROTATION PROMAX(4) ep /METHOD=CORRELATION 3.3 RMO n w lo 3.3.1 EFA initial ad FACTOR y th /VARIABLES TR44 TR45 TR46 TR47 BO48 BO49 BO50 BO51 CM52 CM53 ju yi CM54 SV55 SV56 SV57 SV58 EM59 EM60 EM61 EM62 RE63 RE64 RE65 pl /MISSING LISTWISE n ua al /ANALYSIS TR44 TR45 TR46 TR47 BO48 BO49 BO50 BO51 CM52 CM53 n va CM54 SV55 SV56 SV57 SV58 EM59 EM60 EM61 EM62 RE63 RE64 RE65 /FORMAT SORT BLANK(.10) n oi m ll fu /PRINT INITIAL KMO EXTRACTION ROTATION /CRITERIA MINEIGEN(1) ITERATE(25) om l.c FACTOR gm 3.3.2 EFA final k jm /METHOD=CORRELATION ht vb /ROTATION PROMAX(4) z /CRITERIA ITERATE(25) tz /EXTRACTION PAF /VARIABLES TR44 TR45 TR46 TR47 BO48 BO49 BO50 BO51 CM52 CM53 an /MISSING LISTWISE Lu CM54 SV55 SV56 SV57 SV58 EM59 EM60 EM61 EM62 RE63 RE64 RE65 n va /ANALYSIS TR44 TR45 TR46 BO49 BO50 BO51 CM52 CM53 CM54 SV55 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn y /FORMAT SORT BLANK(.10) te /PRINT INITIAL KMO EXTRACTION ROTATION re SV56 SV57 SV58 EM59 EM60 EM61 EM62 RE63 RE64 RE65 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 195 /CRITERIA MINEIGEN(1) ITERATE(25) t to /EXTRACTION PAF hi ng /CRITERIA ITERATE(25) ep /ROTATION PROMAX(4) /METHOD=CORRELATION n w 3.4 FP lo ad FACTOR y th /VARIABLES FP66 FP67 FP68 FP69 FP70 ju yi /MISSING LISTWISE pl /ANALYSIS FP66 FP67 FP68 FP69 FP70 n ua al /PRINT INITIAL KMO EXTRACTION ROTATION n va /FORMAT SORT BLANK(.10) /CRITERIA MINEIGEN(1) ITERATE(25) /METHOD=CORRELATION tz /ROTATION PROMAX(4) n oi m ll /CRITERIA ITERATE(25) fu /EXTRACTION PAF z vb RELIABILITY SCALE TESTING AFTER EFA 4.1 CSR k jm ht gm RELIABILITY /SCALE('ALL VARIABLES') ALL an /SUMMARY=TOTAL Lu /MODEL=ALPHA om l.c /VARIABLES=EC1 EC2 EC3 EC5 EC6 EC7 n va RELIABILITY Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn y /MODEL=ALPHA te /SCALE('ALL VARIABLES') ALL re /VARIABLES= LG9 LG10 LG11 LG12 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 196 /SUMMARY=TOTAL t to RELIABILITY hi ng /VARIABLES=ET15 ET16 ET17 ET18 ET20 ET21 ep /SCALE('ALL VARIABLES') ALL /MODEL=ALPHA n w /SUMMARY=TOTAL lo ad RELIABILITY y th /VARIABLES= PH25 PH26 PH27 PH28 PH29 yi ju /SCALE('ALL VARIABLES') ALL pl /MODEL=ALPHA MO n va 4.2 n ua al /SUMMARY=TOTAL RELIABILITY fu /SCALE('ALL VARIABLES') ALL /SUMMARY=TOTAL tz /MODEL=ALPHA n oi m ll /VARIABLES= CU31 CU32 CU33 CU34 CU35 z RELIABILITY y te re /SUMMARY=TOTAL n va /MODEL=ALPHA an /SCALE('ALL VARIABLES') ALL Lu /VARIABLES=IN40 IN41 IN42 om l.c /SUMMARY=TOTAL gm /MODEL=ALPHA k /SCALE('ALL VARIABLES') ALL jm /VARIABLES=CO36 CO37 CO38 CO39 ht vb RELIABILITY 4.3 RMO RELIABILITY Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 197 /VARIABLES=TR44 TR45 TR46 t to /SCALE('ALL VARIABLES') ALL hi ng /MODEL=ALPHA ep /SUMMARY=TOTAL RELIABILITY n w /VARIABLES= BO49 BO50 BO51 lo ad /SCALE('ALL VARIABLES') ALL y th /MODEL=ALPHA yi ju /SUMMARY=TOTAL pl RELIABILITY n ua al /VARIABLES=CM52 CM53 CM54 /SCALE('ALL VARIABLES') ALL /VARIABLES=SV55 SV56 SV57 SV58 /SCALE('ALL VARIABLES') ALL tz n oi m ll RELIABILITY fu /SUMMARY=TOTAL n va /MODEL=ALPHA jm ht vb /SUMMARY=TOTAL z /MODEL=ALPHA RELIABILITY k /MODEL=ALPHA an Lu /SUMMARY=TOTAL om l.c /SCALE('ALL VARIABLES') ALL gm /VARIABLES=EM59 EM60 EM61 EM62 RELIABILITY Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn y /SUMMARY=TOTAL te /MODEL=ALPHA re /SCALE('ALL VARIABLES') ALL n va /VARIABLES=RE63 RE64 RE65 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 198 t to 4.4 FP hi ng RELIABILITY ep /VARIABLES=FP66 FP67 FP68 FP69 FP70 /SCALE('ALL VARIABLES') ALL n w /MODEL=ALPHA lo ad /SUMMARY=TOTAL y th ANALYSIS RESULTS WITH MODERATION VARIABLE 5.1 Variable model yi ju pl n ua al n va tz n oi m ll fu z k jm ht vb gm om l.c an Lu n va y te re Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 199 t to hi ng ep n w lo ad yi ju y th pl n ua al 5.2 Variable model n va 5.2.1 Moderating relationship between CSR and FP tz n oi m ll fu z k jm ht vb gm om l.c an Lu n va y te re Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 200 t to hi ng ep n w lo ad yi ju y th pl n ua al n va n oi m ll fu 5.2.2 Moderating relationship between MO and CSR tz z k jm ht vb gm om l.c an Lu n va y te re Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 201 t to hi ng ep n w lo ad yi ju y th pl n ua al n va tz n oi m ll fu 5.2.3 Moderating relationship between MO and FP z k jm ht vb gm om l.c an Lu n va y te re Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
Ngày đăng: 31/07/2023, 21:09
Xem thêm:
