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t to ng hi ep w n lo ad ju y th yi pl n ua al n va ll fu oi m at nh z z ht vb k jm om l.c gm n a Lu n va y te re inh, năm 2015 TP Hồ hí KINH DOANH DOANH t to ng hi ep w n lo ad ju y th yi pl n ua al KINH DOANH DOANH n va ll fu oi m at nh z z ht vb k jm om l.c gm n n va y te re TP Hồ Chí Minh, ăm a Lu : t to ng – 2015 hi ep TP T Q T w n lo ad T ju y th yi pl n ua al n va ll fu oi m at nh OÀN ÙNG ŨNG z z ht vb k jm om l.c gm n a Lu n va y te re MỤC LỤC t to Ụ ng hi ep Ụ w Ụ n Ụ lo ad y th ju yi pl al n ua va n fu ll m G oi nh at z z â ố Frederick Herzberg (1959) .6 ạo động lực vi c k 2.2.1.3 Học thuy đạt mục iê v jm 2.2.1.2 Thuy ht vb 2.2.1.1 Thuy t nhu cầu cấp bậc Abraham Maslow (1943) gm Edwind (1960s) i â viê ối ả ự câ i ac .13 ấ 13 vi c v c ộc ố 13 y ối v 13 te re â viê c đâ 11 n iê c va i i iê c c n c c a Lu vi ự đ c c om vi ự đ i l.c v ực o t to ự a ng ự o i c vi c 14 c vi c 14 o .15 hi vi c .16 ep w n ựđ 16 ựđ vi c 17 lo ad c i â ọc 17 y th iê c đ ấ 17 ju 19 yi pl 3.1 Gi i thi u 19 u 19 ua al 3.2 Thi t k n ộ 19 n iê c va c í iê c u 21 ll fu Q c 20 n iê c X oi m 22 a đo câ a đo c a đo i 25 a đo i o 26 a đo at nh ng 23 ng 24 z z ht vb jm vi c 27 k íc â íc ự â íc i â ố a o ac a a 29 30 i ac c i iê c đ o iê c 33 ộ 35 n â o a Lu ả ố om íc l.c â ả gm 28 39 T 41 y T te re 38 n va 37 42 t to ng G 42 P 42 hi ep ố ê ả 42 ố ê ầ ấ 43 w n 44 ad i â íc â â íc â â íc ju y th đ yi lo i ự đo ố o ố â ac a ha) 45 47 pl íc a a ố i ac c i o đ c ao í 49 a i 51 ac o c a a io ua al cấ o i iê c 59 65 n va 66 n T o fu ll 67 m T ối v i ố ự i ối v i ốc o o o c vi c 68 c vi c 69 z i at ố ự nh ối v i oi 67 c vi c 69 z o vb ht 70 jm G 70 k gm l.c Ụ ỤC om P P n P va P n P a Lu P y te re Ụ t to ng P Analysis of Moment Structure AGFI Adjusted Goodness of Fit Index CFA Confirmatory Factor Analysis hi AMOS ep w P n lo ad Comparative Fit Index y th CFI Chi-square ju CMIN yi CR pl Degree of freedom ua al Df Composite Reability P Exploratory Factor Analysis GFI Goodness of Fit Index KMO Kaiser – Mayer – Olkin RMSEA Root Mean Error of Aprroximation Sig Observed significance level n EFA n va ll fu O oi m G nh at P z ht vb Sciences z SPSS Statistical Package for Social LOIKEO Pull NGHIVIEC Turnover intention n Satisfaction va HAILONG n Tension a Lu CANGTHANG om Balance l.c CANBANG Variance Inflation Factor gm VIF T k Tucker Lewis Index jm TLI y te re Ụ t to ng hi ep T 11 T 24 T 24 T 25 T 26 n lo ad ju 23 w T y th 22 27 al 29 n ua 33 va T pl T yi T n 34 fu ll 36 oi m 37 nh 39 at 42 T 43 z T z 44 ht vb S jm 45 k 49 50 om l.c T gm 46 a Lu 53 61 64 64 T 66 y T te re S n va S n 59 Ụ t to ng -N T hi ep N - N – TR w -N n nh c a Ajzen, Icek (1994) 10 lo 18 ad N y th -N T N T T 21 -N ju S al 60 S X 62 n ua –N pl –N 58 yi –N 52 n va ll fu oi m at nh z z ht vb k jm om l.c gm n a Lu n va y te re t to ng Nghi hi ep w n lo ad ju y th yi n ua al N pl N N n N va ll fu at z z ht vb T k jm (1) om l.c gm S X1 nh S OS SPSS oi m N (4) (3) (2) T n a Lu n va y te re Model Fit Summary t to CMIN ng hi Model ep NPAR CMIN DF P CMIN/DF 48 203.538 123 000 1.655 171 000 18 3947.072 153 000 25.798 Default model w Saturated model n lo Independence model ad ju Model y th RMR, GFI yi pl Default model 047 933 907 671 000 1.000 368 317 237 284 RFI IFI TLI Delta2 rho2 oi m NFI ll rho1 948 936 979 CFI 974 at Delta1 nh Default model PGFI fu Model AGFI n Baseline Comparisons GFI va Independence model n ua al Saturated model RMR 979 z 1.000 000 000 000 jm k Parsimony-Adjusted Measures gm Model 000 ht 000 1.000 vb Independence model 1.000 z Saturated model PNFI PCFI Default model 804 762 787 Saturated model 000 000 000 1.000 000 000 om n a Lu Independence model l.c PRATIO n va y te re NCP t to Model ng NCP LO 90 HI 90 80.538 45.228 123.746 000 000 000 3794.072 3592.973 4002.458 Default model hi ep Saturated model Independence model w n lo FMIN ad Model F0 LO 90 HI 90 650 257 144 395 000 000 000 000 12.610 12.122 11.479 12.787 y th FMIN ju Default model yi pl Saturated model n n va Model ua RMSEA al Independence model RMSEA HI 90 PCLOSE 034 057 727 289 000 ll fu LO 90 281 274 at nh Independence model oi 046 m Default model AIC z AIC BCC Default model 299.538 305.742 479.509 Saturated model 342.000 364.102 983.146 3983.072 3985.398 4050.561 4068.561 1154.146 k gm HI 90 MECVI 957 844 1.095 977 1.093 1.093 1.093 1.163 12.725 12.083 13.391 12.733 n LO 90 a Lu ECVI om l.c Default model 527.509 jm ECVI Model CAIC ht vb Independence model BIC z Model n va Saturated model y te re Independence model HOELTER t to Model HOELTER 05 01 231 250 15 16 ng HOELTER hi ep Default model Independence model w n lo Modification Indices (Group number - Default model) ad Covariances: (Group number - Default model) y th ju M.I yi e14 < > Hailong pl 4.926 -.067 6.560 106 8.572 086 e10 < > Canbang 8.096 -.070 e9 < > e17 6.586 e8 < > e14 4.087 e7 < > Cangthang 8.195 -.060 e7 < > Hailong 4.697 -.032 e7 < > e18 5.802 -.053 e6 < > e14 4.638 070 e5 < > Nghiviec 4.107 -.064 e4 < > e9 5.282 -.038 e4 < > e6 10.130 046 5.049 054 e3 < > e12 12.039 049 e3 < > e11 4.348 -.028 e2 < > e17 4.339 040 e2 < > e8 5.095 027 e2 < > e6 5.498 -.032 e1 < > e9 4.199 046 n va -.063 ll fu -.059 oi m at nh z z ht vb k jm om l.c gm e3 < > Nghiviec n e13 < > Hailong ua al e13 < > Cangthang Par Change n a Lu n va y te re í í t to a P SEM ( ) ng hi ep M6 hinh SEM ban dau w 1.655 chi-square/df 046 rmsea 979 cfi 933 gfi 907 agfi 000 p 123 df n lo ad ju y th yi pl n ua al n va ll fu -.09 oi m at nh z z ht vb k jm om l.c gm n a Lu n va y te re Model Fit Summary t to CMIN ng Model hi ep NPAR CMIN DF P CMIN/DF 48 203.538 123 000 1.655 171 000 18 3947.072 153 000 25.798 Default model Saturated model w n Independence model lo ad RMR, GFI y th RMR GFI AGFI PGFI Default model 047 933 907 671 000 1.000 368 317 237 284 Model ju yi pl n va Baseline Comparisons n ua Independence model al Saturated model RFI IFI TLI Delta2 rho2 oi m rho1 948 936 979 CFI 974 at Delta1 nh Default model NFI ll fu Model 979 z 1.000 000 000 000 jm k Parsimony-Adjusted Measures gm Model 000 ht 000 1.000 vb Independence model 1.000 z Saturated model PNFI PCFI Default model 804 762 787 Saturated model 000 000 000 1.000 000 000 om n a Lu Independence model l.c PRATIO n va y te re NCP t to Model ng hi Default model ep NCP LO 90 HI 90 80.538 45.228 123.746 000 000 000 3794.072 3592.973 4002.458 Saturated model w Independence model n lo FMIN ad y th Model FMIN F0 LO 90 HI 90 650 257 144 395 000 000 000 000 12.610 12.122 11.479 12.787 ju Default model yi pl Saturated model n n va RMSEA LO 90 HI 90 PCLOSE 057 727 289 000 ll fu Model ua RMSEA al Independence model Independence model 281 034 oi 046 m Default model at nh 274 z AIC BCC Default model 299.538 305.742 479.509 Saturated model 342.000 364.102 983.146 3983.072 3985.398 4050.561 4068.561 ECVI LO 90 HI 90 MECVI 957 844 1.095 977 1.093 1.093 1.093 1.163 12.725 12.083 13.391 12.733 CAIC ht 527.509 jm 1154.146 k ECVI n y te re Independence model va Saturated model n Default model a Lu Model om l.c gm Independence model BIC vb Model z AIC Regression Weights: (Group number - Default model) t to Estimate ng hi ep Nghiviec < - Hailong Nghiviec Nghiviec w n Nghiviec S.E C.R P Label -1.037 129 -8.066 *** par_22 < - Loikeo 276 062 4.465 *** par_23 < - Cangthang 192 096 1.999 046 par_24 < - Canbang 003 108 < - Hailong 1.000 029 977 par_25 lo ad hailong5 1.192 081 14.758 *** par_1 1.241 095 13.053 *** par_2 1.400 106 13.196 *** par_3 1.202 100 11.987 *** par_4 < - Hailong hailong2 < - Hailong hailong1 < - Hailong loikeo4 < - Loikeo loikeo3 < - Loikeo loikeo2 < - Loikeo 1.009 038 26.463 *** par_6 loikeo1 < - Loikeo 865 042 20.753 *** par_7 nghiviec3 < - Nghiviec 1.000 nghiviec2 < - Nghiviec 929 032 28.858 *** par_8 nghiviec1 < - Nghiviec 903 033 27.171 *** par_9 canbang3 < - Canbang 1.000 canbang2 < - Canbang 1.071 188 5.710 *** par_10 canbang1 < - Canbang 1.685 335 5.033 *** par_11 cangthang2 < - Cangthang 1.346 134 10.078 *** par_12 cangthang1 < - Cangthang 1.122 111 10.153 *** par_13 cangthang4 < - Cangthang 1.000 yi hailong3 m < - Hailong ju y th hailong4 pl n ua al n va 1.000 041 25.010 *** par_5 ll fu 1.034 oi at nh z z ht vb k jm om l.c gm n a Lu n va y te re b P S t to ng hi ep M6 hlnh SEM sau dieu chinh w 1.694 chi-square/df 047 rmsea 984 cfi 946 gfi 921 agfi 000 p 82 df n lo ad ju y th yi pl n ua al n va ll fu oi m nh -.09 at 28 -.11 z z ht vb k jm om l.c gm n a Lu n va y te re Model Fit Summary t to CMIN ng Model hi ep NPAR CMIN DF P CMIN/DF 38 138.945 82 000 1.694 120 000 15 3772.053 105 000 35.924 Default model Saturated model w n Independence model lo ad RMR, GFI y th RMR GFI AGFI PGFI Default model 032 946 921 646 000 1.000 428 285 183 250 Model ju yi pl m Delta1 rho1 963 953 TLI Delta2 rho2 nh 985 z 000 000 ht 000 vb 000 984 1.000 z 1.000 CFI 980 at 1.000 000 IFI oi Independence model RFI ll Saturated model NFI fu Default model n Model va Baseline Comparisons n ua Independence model al Saturated model jm Parsimony-Adjusted Measures k gm Model PNFI PCFI Default model 781 752 769 Saturated model 000 000 000 1.000 000 000 om l.c n a Lu Independence model PRATIO n va y te re NCP t to Model ng Default model hi ep NCP LO 90 HI 90 56.945 28.264 93.506 000 000 000 3667.053 3469.989 3871.404 Saturated model w Independence model n lo FMIN ad Model F0 LO 90 HI 90 444 182 090 299 000 000 000 000 12.051 11.716 11.086 12.369 y th FMIN ju Default model yi pl Saturated model n n RMSEA HI 90 PCLOSE 033 060 623 343 000 Independence model 334 at AIC 325 nh 047 m Default model ll fu LO 90 oi va Model ua RMSEA al Independence model z AIC BCC BIC Default model 214.945 219.039 357.422 Saturated model 240.000 252.929 689.927 3802.053 3803.670 3858.294 CAIC z Model ht vb 395.422 jm 809.927 k 3873.294 HI 90 MECVI Default model 687 595 804 700 Saturated model 767 767 767 808 12.147 11.518 12.800 12.152 n LO 90 a Lu ECVI om l.c ECVI Model gm Independence model n va y te re Independence model HOELTER t to Model HOELTER 05 01 235 259 11 12 ng HOELTER hi ep Default model Independence model w n lo ad Regression Weights: (Group number - Default model) y th Estimate S.E C.R P Label ju < - Hailong Nghiviec < - Loikeo Nghiviec < - Cangthang hailong5 < - Hailong hailong4 < - Hailong hailong3 < - Hailong 1.241 hailong2 < - Hailong hailong1 < - Hailong 1.202 loikeo4 < - Loikeo 1.000 loikeo3 < - Loikeo 1.034 041 25.013 *** par_5 loikeo2 < - Loikeo 1.009 038 26.461 *** par_6 loikeo1 < - Loikeo 865 042 20.759 *** par_7 nghiviec3 < - Nghiviec 1.000 nghiviec2 < - Nghiviec 929 032 28.858 *** par_8 nghiviec1 < - Nghiviec 903 033 27.171 *** par_9 cangthang2 < - Cangthang 1.347 134 10.071 *** par_10 cangthang1 < - Cangthang 1.123 111 10.149 *** par_11 cangthang4 < - Cangthang 1.000 yi Nghiviec 128 -8.076 *** par_17 276 062 4.467 *** par_18 192 096 2.001 045 par_19 pl -1.037 n ua al 081 14.755 *** par_1 m 095 13.048 *** par_2 1.400 106 13.192 *** par_3 fu 1.193 ll n va 1.000 oi at nh 100 11.979 *** par_4 z z ht vb k jm om l.c gm n a Lu n va y te re Squared Multiple Correlations: (Group number - Default model) t to Estimate ng hi ep w Nghiviec 461 cangthang4 404 n lo 577 ad cangthang1 y th 716 ju cangthang2 yi pl nghiviec1 836 ua al 876 n nghiviec2 n va 848 ll fu nghiviec3 loikeo2 851 loikeo3 835 loikeo4 808 hailong1 621 hailong2 807 hailong3 780 hailong4 724 hailong5 424 at nh 712 oi m loikeo1 z z ht vb k jm om l.c gm n a Lu n va y te re t to Descriptive Statistics ng Minimu Maximu hi ep N m Mean Deviation 1.00 5.00 3.1911 1.37357 314 1.00 5.00 3.2102 1.20718 314 1.00 5.00 3.3854 1.16440 314 1.00 5.00 2.9745 1.08401 314 1.00 5.00 3.2994 96894 314 1.00 5.00 2.9713 1.04338 CT3 1.00 5.00 2.8726 1.12892 CT4 314 1.00 5.00 3.1815 1.03092 HL1 314 1.00 5.00 3.5414 91833 HL2 314 1.00 5.00 3.4618 93911 HL3 314 1.00 5.00 3.4650 84618 HL4 314 1.00 5.00 3.2930 84416 HL5 314 1.00 5.00 z LK1 314 1.00 5.00 2.5446 LK2 314 1.00 5.00 2.5764 LK3 314 1.00 5.00 2.6688 LK4 314 1.00 5.00 2.6752 w 314 al CB1 m Std n CB2 lo ad CB3 n n va ll fu oi m 92518 99178 ht vb 3.1879 z at nh 1.05846 jm 1.09538 k gm 1.07672 om 314 l.c (listwise) 314 ua Valid N pl CT2 yi CT1 ju y th CB4 n a Lu n va y te re t to Gioitinh ng hi Cumulative ep Frequency Percent Valid Percent Percent 182 58.0 58.0 58.0 N 132 42.0 42.0 100.0 314 100.0 100.0 w Nam n Valid lo ad ju y th Total yi pl Trinhdo ua al Frequenc n y n va Valid P Percent 86 Valid Cumulative Percent Percent 27.4 27.4 44.9 44.9 72.3 100.0 fu 27.4 ll T oi m 141 nh 27.7 27.7 314 100.0 100.0 at z Total 87 z ht vb Percent 77 24.5 24.5 24.5 209 66.6 66.6 91.1 28 8.9 8.9 100.0 314 100.0 100.0 om n a Lu T Percent l.c Valid Percent Cumulative y Valid gm Frequenc k jm Dotuoi n y te re Total va T t to Thamnien ng Frequenc hi ep y Valid w n T lo ad y th T ju yi Total Percent Valid Cumulative Percent Percent 106 33.8 33.8 33.8 134 42.7 42.7 76.4 74 23.6 23.6 100.0 314 100.0 100.0 pl n ua al Bophan va n Frequenc Percent Cumulative Percent Percent ll fu y Valid oi m Valid 29.3 222 70.7 314 100.0 29.3 29.3 70.7 100.0 z z 100.0 ht vb Total at nh 92 k jm om l.c gm n a Lu n va y te re