Báo cáo thực tập tốt nghiệp ngoại ngữ specialist skills and knowledge in the internship at the isee’s international english center

TABLE OF CONTENTS TABLE OF CONTENTS i ACKNOWLEDGMENT iii LIST OF CHARTS, TABLES, AND PICTURES iv LIST OF ABBREVIATIONS iv INTRODUCTION AIMS OF THE REPORT A DESCRIPTION OF INTERNSHIP PLACE/COMPANY General Information 1.1 Contact Details 1.2 Overview and History 1.3 Main tasks of the center Administration Machine 2.1 Head Office and Branches 2.2 The organization chart and descriptions of function and mission of Isee English Center 2.2.1 Organization chart 2.2.2 Control Quality Team Introduction B THE INTERNSHIP ACTIVITIES Internship activities 1.1 The first week 1.2 The second third week 1.3 The fourth - fifth week 1.3.1 The First Period 1.3.2 The Second Period 10 1.3.3 The Third Period 10 1.3.4 The Fourth Period 10 1.4 1.4.1 The sixth week the eight week 11 Operation Roles 11 1.4.2 11 Advantages, disadvantages and solution 12 2.1 Advantages 12 2.2 Disadvantages 13 2.3 Solution 13 What I have gained from the internship 13 C CONCLUSION AND SUGGESTIONS 13 Conclusion 13 Suggestions 14 2.1 Suggestions for Isee English center 14 2.2 Suggestions for An Giang University 14 References 15 ACK NOWL EDGM ENT Firstly, I would love to express my deep thankfulness to Mrs Truong Thi Diep Mai the director of Isee English Center, for accepting me as an apprentice in the center and creating all good conditions for me to fulfill all of my tasks during the internship Secondly, I would like to express my great gratitude to my honorable teacher, Mrs Nguyen Thi Xuan Binh, who supported me with proper guidance, sincere comments, and advice, and led me the right way to conduct my internship report Last but at most, I am grateful to AGU directly under the Vietnam National University Ho Chi Minh City in general, the Faculty of Foreign Languages, and all English lecturers in particular Thanks to their dedicated guidance, we have completed this internship successfully Particularly, Mrs Truong Thi Thanh Nga has given the right direction to all students when we need her supports and advice In short, I perceive this opportunity as a big milestone in my career development I will strive to use gained skills and knowledge in the best possible way, and I will continue to work on their improvement, in order to attain desired career objectives Especially, I am thankful to my family for giving me much motivation and love Thanks my parents for always being by my side to care, support and encourage me Sincerely, Nguyen Thi Yen Linh LIST OF CHARTS, TABLES, AND PICTURES Picture1: Isee English Center Picture 2: Logo of Isee English Center Picture 3: Logo of No Limit English Center Picture 4: Official website of Isee English Center Chart 1: Head office and branches Chart 2: Structural organization of LIST OF ABBREVIATIONS IKIDS: English for children TOEIC: Test of English International Content IELTS: International English Language Testing System BC: British Council IDP: International Development Program CEFR: Common European Framework of Reference MOE: Ministry of Education and Training HR: Human resources INTRODUCTION This report is a short description of my two-month internship carried out as the students to prepare for professional competence to enter the working environment At the beginning of the internship, I formulated several learning goals, which I wanted to achieve: To understand the functioning and working conditions of the center; To enhance my communication skills; To see what is like to work in a professional environment; To see if this kind of work is a possibility for my future career; To use my gained skills and knowledge; To learn about the organizing of a competition; To get experience in working with persons from another culture This internship report contains my activities and the learning goals achieved during the internship are described Finally, I give a conclusion on the internship experience according to my learning goals AIMS OF THE REPORT In our four-week internship, as intern at Isee English Center, I have obtained a lot of experience and certain skills I am writing this report to present details about our activities during the internship with the following contents: A brief introduction of Isee English Center The description of the activities I have done during the internship The advantages and difficulties during the internship The causes and solutions of the mentioned difficulties The valuable experiences I have learned in this internship A DESCRIPTION OF INTERNSHIP PLACE/COMPANY General Information 1.1 Contact Details Picture 1: iSEE English Center -Company name: Isee Consulting &Training Company Limited -Trading name: Isee English Center -Address: 26,27, D2 Dinh Truong Sanh Street, Dong Xuyen Ward, Long Xuyen City, An Giang Province, Viet Nam -Tel: 093.912 38.65 -Tax code: 1602076424 -Email: ngoainguisee@gmail.com -Website: http://isee.edu.vn/ 1.2 Overview and History The center was founded in June, 2016 and its first name was Isee Tutoring Center The center specialized in tutoring students in subjects at school like Maths, Physics, Chemistry and English and helping students prepare for the national exam The center was officially named Isee English Center in July 2018 specialization changed Now, the center offers beginning, intermediate and advanced courses and is specialized in helping learners achieve English CEFR certificates with levels A2-B1-B2-C1.The center has about courses, meanwhile they received 800 students in 2020 Isee English Center is gaining a strong place in the market, with 13 rooms in big sizes, experienced teachers, and skilled, enthusiastic staff For more than years, they have been working on it Isee English Center is made up of three branches and two brands - Two brands: Picture 2: Logo of iSEE English Picture 3: Logo of No LiMit English Center Center - The website: Picture 4: Official website of iSEE English Center 1.3 Main tasks of the center Isee English Center is a perfect combination of professional services and best teaching quality They have about 14 teachers, including both of Vietnamese and foreign teachers Vietnamese teachers were graduated from universities in Vietnam and have more than years of experience Foreign teachers who come from The Philippines have experience teaching English in Vietnam It provides many English programs such as: English for children, English under the level foreign language capacity frameworks for Vietnam issued by the Ministry of Education and Training under Circular, TOEIC, IELTS, Communicative English and English for adult learning Each of programs targeted to different segments of the market, which is divided by age, purpose of learning English and level of education The programs are ensured to bring academic quality and dynamic learning environment Especially, when a student comes to the Isee English Center, he/she will have a conversation with staff to get advice on how to improve their skills better and choose the suitable course English Center to be the best English language center for training, being responsible, and also accompanying students in Mission: build a professional studying environment, help students improve their knowledge, English skills Slogan: Responsibility The working time is divided into two shifts: day shift and night shift The day shift starts to work at 7:30 am Administration Machine 2.1 Head Office and Branches Chart 1: Head office and branches Head Office Branch 26,27,D2 Dinh Truong Sanh Street, Dong Xuyen Ward, Long Xuyen City, An Giang Province, Viet Nam L2, C2, Tran Van Lam Street, Dong Xuyen Ward, Long Xuyen City, An Giang Province, Viet Nam Branch 11 Ngu Ch Thanh M Ph , An Giang , 2.2 The organization chart and descriptions of functions and missions of Isee English Center 2.2.1 Organization chart Chart 2: Structural organization of Director Deputy Director Training Development The Standards of MOE for English Deputy Business Director The English for Children in Vietnam Standards of CEFR for English Control quality Sales Accountant Execut ive - Finance Clerk 2.2.2 Control Quality Team Introduction Control quality team is under the management of the Deputy Director Training Development of Isee English Center, with four staff taking responsibility for examining, organizing mock exams, finding resources, and also monitoring students' learning through weekly reports In addition, the quality control team plays an important role in the center They are responsible for organizing mock exams, finding materials, and also keeping as the proctors in the center The team also discusses with the teachers to know the difficulties in the lesson Additionally, the team organizes tutoring classes to help students learn better B THE INTERNSHIP ACTIVITIES Internship activities I encountered fulltime working day all through my internship I joined as an internee in the Isee English Center I passed the whole spring three months there with lots of new learning I had a tough time working yet it was perhaps the best inclination in my work life The workplace was excessively acceptable good My internship program began from February 22 nd th to April 12 , 2021 at Isee English Center Overall, I have responsibility for following quality control of English A2 B1 1.1 The first week A meeting was held by Mrs Truong Thi Diep Mai to plan assign what interns need to Thanks to the meeting, I learned how the Isse English Center is operared I visited subsidiaries and I met the staff at the center Everyone was incredibly helpful, agreeable and friendly Mrs Truong Thi Diep Mai is the director of the center, the manager of the internship group She appointed me to work with Mr Tam, the leader of the quality control team Beside of Mr Tam, I also had chance to work with Ms Kim Anh , Ms Tuyen, Mr Sang Although they were quite busy with their jobs, they still managed their time and helped me find the answers for all my questions I had a great starting week of my internship because Ms Kim Anh devotedly guided me She showed me what I needed to and how to it The whole week was about watching the way the employees used the printer and the photocopier and understanding documents of the center Besides, I learned how to control students' attendance and homework through the system at the center 1.2 The second and third week In the second week and third week, I was assigned to make the practice tests and then update them to the test software Actually, this work was quite new to me At first, I was instructed by the leader of the quality control team about the test software On the second day of the second week, Ms Kim Anh taught me how to create a test by using the test software Making a test on a software required that I had to be careful and accurate 1.3 The fourth and fifth week In the fifth week, I was assigned to observe class A2 -B1 to know how to teach and the way students learn and their attitude to their studying This helped the quality control team keep track of the students Beside of observing the students and the teachers, I also had chances to work with people who were responsibility for the center's facilities The leaders of the center focus not only on improving teaching skills but also developing the facilities In the fifth week, I attended some classes which I watched over professional teacher teaching English A2 Lan, Mr B1 taught by Ms Tr n M Thanh L p, Mr Hu nh H u After observing and attending teaching, I learned many valuable things to myself that I had never had before Although I had not taken a pedagogy course, when I attended some classes, I learned how to transmit knowledge from student to students; I learned how to interact with students, the way to write on the broad, and the way to improve communication skill 1.3.1 The First Period Date: 15/3/2021 Class: A2K87 Skill: Speaking The first time I attended the class A2K87 as an observer I sense much of my After attending, I gained some experience: Teacher warmed up students by playing a game and teacher enjoyed the game guess the title of the lesson Especially, teacher moved around while was teaching in order to help student when any problems occurred 1.3.2 The Second Period Date: 18/3/2021 Class: B1K53 Skill: Listening For the second time to be an observer, I attended the class B1K53 After attending I earned some experience homework After that, teacher showed a clip, pictures which are related to the lesson The environment was interesting because the teacher let students move around on completion their reports Moreover, they could practice speaking skill Unfortunately, some students were lazy to move Teacher usually asked them like it clear, any question? 1.3.3 The Third Period Date: 23/3/2021 Class: A2K106 Skill: Writing In the third period of the internship, I attended the class A2K106 teacher so lovely and friendly; the students have good spirit in group-work; the environment was funny and exciting and students were enthusiastic to raise their hands to Moreover, teacher gave out instruction clearly and observed students carefully Teacher also gave out the skills and techniques clearly 1.3.4 The Fourth Period Date: 26/3/2021 Class: A2K93 Skill: Reading and Grammar This is the last time I attended to the class A2K93, I felt more confident than the first time The teacher made the class lively and interesting by showing them pictures or video clips related to the lesson; Students were enthusiastic to raise need to Teachers should change the size of the word on slide to be large 1.4 The sixth week the eight week On the sixth and eighth, our intern group had a chance to organize an English speaking contest for students It lasted weeks The contest was titled "Speak and Fix" Thanks to organizing the contest, I got some valuable experience of working with foreign teachers In addition, my communication skills greatly improved Learning how to make a detailed plan for a project is also one of the valuable things I learned from holding a contest or an event which the center assigned me 1.4.1 Operation Roles Through the internship, beside of being assigned to observe class A2 -B1, I spent most of time on writing articles and Fix I also did normal office work such as categorizing documents, some paper works as well as preparing needed business activities Furthermore, I invested my leisure time to preparing a topic 1.4.2 The Speak & Fix competition (contest) brings many benefits to the students studying at Isee Firstly, the students consolidate the grammar points and widen vocabulary Secondly, students improve their pronunciation and know how to use intonation in a sentence Besides, they speak English better and more confidently Finally, they have a passion for learning English Pictur e : Speak and Fix conte Advantages, disadvantages and solution During four years in University, this is the first time I have opportunities to work at a center with good conditions and real working environment However, the full time job I had with Isee English Center was a little bit strange for me Although prepared well for the internship, I have both advantages and disadvantages in the internship period especially during the early days at work 2.1 Advantages The friendly environment at Isee English Center was extreme one of the advantages in my internship period During the internship, I had the opportunity to approach the professional working environment All employees in the center were actually wholehearted They were always willing to guide me to fulfill given task ad tackle problems Besides, I was able to learn how to organize teamwork activities to finish my tasks In addition, my major is English, so I have a considerable advantage as dealing with source documents and other tasks well 2.2 Disadvantages Beside of the advantages, I also encountered many disadvantages during the internship This is the first time I go to work at the English Center 2.3 Solution I think the main cause of my problem was the lack of experience If learned and drew a lot of experience for this job before, I will overcome most difficulties The best solution was to learn and practice more to get used to this job What I have gained from the internship I took my first steps into the skilled workforce as a result of the internship Furthermore, the mentor's guidance assisted me in recognizing our shortcomings, allowing me to use my faults to complete subsequent assignments Furthermore, I could manage my time better And I have new skills developed such as: Increasing communication skills Learning to use option in MS Word Learning to use MS Excel more effectively C CONCLUSION AND SUGGESTIONS On the whole, this internship was a useful experience I have gained new knowledge, skills and met many new people I achieved several of my learning goals I got insight into professional practice I learned the different facets of working at the center For me, the time I get involved in working at Isee English Center is not only an experience time but also an interesting story which could be things I remember most in my life In the future, I am sure all of them would be my direction in any path I choose 2 Suggestions 2.1 Suggestions for Isee English center I am recommending Isee English Center on the basis of my personal experience I can recommend Isee English Center (control quality) on following issue Isee English Center should reinforce their center image promotion on the websites and they should create their own website for being more professional The preparation for learners from the educational materials to classroom subjective However, Isee English Center should repair or supplement more air conditioner, especially the large classroom It is very hot when there are about 10 people 2.2 Suggestions for An Giang University An Giang University always makes effort to support students in finding companies for theirs internship as well as supports students who find the during the internship courses as fast as possible AGU also create chances to every student to apply what they have learned in their specialized to the real working environment and then they can learn a lesson from experience duration at the companies In my opinion, AGU have done very well their mission with us, AGU provide us a good and suitable working environment AGU find reliable companies in receiving intern students for specialized position in companies AGU also have right and timely solutions for both companies and students for supporting the working progress Sample internship report should be available for student to accomplish the internship report clearer and easier Refer ences i thi i Ng Isee https://isee.edu.vn/ve-chung-toi-4 i Ng Qu c T Isee https://isee.edu.vn/ Thanh, D T (2020) Internship Report: Translation and Interpretation at An Giang Radio - Television Station An Giang Dung, N T (2019) Internship Report: Translation and Interpretation at An Giang Radio - Television Station An Giang Thu, D T (2019) Internship Report: Translation at An Giang Radio Television Station An Giang