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PowerPoint Presentation 03/01/2014 1 Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved1 Technology Strategies for the Hospitality Industry, 2nd[.]
03/01/2014 If You Think You Don’t Need to Know About IT, Think Again! Chapter Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved Interview • • • • • • • Jason Rotter Digital Signage What is it? Why good or bad? Redundant? Other similar offerings His career choice Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly 03/01/2014 INTRODUCTION Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved INTRODUCTION Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly 03/01/2014 INTRODUCTION Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved INTRODUCTION Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly 03/01/2014 INTRODUCTION Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved Why not just hire someone? • Sushi • Expensive Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved 03/01/2014 WELCOME TO THE WORLD OF IT! • IT is one of the greatest forces driving change in almost any industry, especially the hospitality industry—so get used to IT! – Unfortunately, human bandwidth, that is people’s ability to grasp IT and understand how to effectively use it and apply it in business, is one of the greatest barriers to a firm’s ability to successfully adopt IT and realize its many benefits Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved Also • IT moves fast • Technological demands of guests continue to rise • Competition • Labor Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly 10 Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved 03/01/2014 WELCOME TO THE WORLD OF IT! FIGURE 1-1 IT Pervasiveness Creates the Need for Boundary Spanners and IT-Savvy Individuals Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly 11 Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved MANAGING YOUR CAREER • To excel at your career, you need to have passion and enjoy what you – You also need to continue to develop yourself and your skills – Learning should be a lifelong journey and a regular part of your job • The hospitality industry has become so complex and continues to change at a rapid pace – Thus, you, too, need to change, adapt, and stay current with all aspects of the business—and especially with IT Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly 12 Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved 03/01/2014 MANAGING YOUR CAREER • At this point in your career, one of the best things you can is to conduct a selfassessment or SWOT (strengths, weaknesses, opportunities, and threats) analysis Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly 13 Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved DECISIONS, DECISIONS, DECISIONS • Within the hospitality industry, there are numerous avenues (roads) for exploring a career involving IT • However, at the macro level, careers can be defined as those involving – IT Managerial – IT Technical – Non-IT Managerial Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly 14 Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved 03/01/2014 DECISIONS, DECISIONS, DECISIONS FIGURE 1-2 Career Path Options Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly 15 Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved Summary • • • • • Business & IT! Strong technical skills foundation Become technologically savvy (knowledge) Understand service management Be socially and ethically responsible Technology Strategies for the Hospitality Industry, 2nd ed Peter D Nyheim and Daniel J Connolly 16 Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved