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UEH UNIVERSITY
UEH UNIVERSITY -🙞🙜🕮🙞🙜 - BUSINESS RESEARCH METHODS RESEARCH TITTLE: THE USE OF THE UEH SMART LIBRARY BY UEH STUDENTS INSTRUCTOR: PhD DOAN THANH HAI GROUP: GROUP MEMBER’S NAME STUDENT’S ID Tran Ngoc Tran Chau Hoang Quynh Huong Truong Nu Tai Linh Nguyen Thi Hong Phan Le Ngoc Tram 31211023847 31211025546 31211022499 31211024015 31211023847 h TABLE OF CONTENTS INTRODUCTION 1 PROBLEM STATEMENT .3 REASEARCH OBJECTIVES 2.1 Research subjects 2.2 Research respondents 2.3 The benefits of the study RESEARCH LIMITATIONS 4 SCOPE OF STUDY .4 RESEARCH QUESTIONS CONCEPTS AND RELEVANT RESEARCHES 6.1 Concept 6.2 Relevant researches RESEARCH MODEL RESEARCH HYPOTHESIS 13 SAMPLING 13 10 QUESTIONARE DESIGN .14 REFERENCES 19 h INTRODUCTION In most countries, education plays an essential role especially in developing countries This is one of the basic rights of every individual Investing in education not only enhances knowledge but also develops others' good personality That is why libraries become more and more popular for students, there is a place entrusted with the acquisition, organization, preservation, storage, retrieval and dissemination of information in whatever format it might appear (Olalokun & Salisu 1993) In the 4.0 revolution, digital transformation is extremely important, especially in universities However, an accompanying consequence is that in the era of information explosion, it is not easy to find and exploit academic sources of reliable quality Making it impossible for the traditional library to respond to current technological developments and the needs of readers.To respond to the development of today’s 4.0 technology, they have evolved from traditional libraries with paper content to smart libraries capable of providing any scientific content in electronic content and fast form due to the development of information and communication technologies With the goal of transforming libraries to serve the community, UEH University has opportunities to be the first smart library in Vietnam Because of the importance of using smart libraries, UEH has applied this model for organizations and students.The UEH University has built the UEH Smart Library to attract students with conveniences from modern technology In condition, there are more than 398.000 books in the field of economics, of which 600 are from Harvard.The total capacity of the smart library in the B and N campuses is more than 1000 seats.The UEH Smart Library connect the database with more than 90 prestigious university publishers such as: Cambridge University, Oxford University The modernity of the UEH Smart library has responded to the different needs and purposes when using the library of students The UEH Smart library offers conveniences such as quick document search, borrowing and returning books on the system, resting place or creating a meeting room.The use of UEH Smart libraries has attracted students' attention as well as being effective in their learning h Therefore, our team conducts this research “The use of the UEH Smart library by UEH students” to improve and develop UEH Smart libraries.and attract UEH students to use UEH Smart library more h PROBLEM STATEMENT In the process of development and integration, in general, the library's mission functions have not changed In the context of limited resources, the people who work as the Smart Librarian of University has built and deployed a “Smart Library” Accordingly, UEH Smart Library always accompanies learning activities, teaching and scientific research by investors in many collections of digital learning resources to ensure that teachers and learners access this resource anytime, anywhere in the most efficient way As of June 2020, academic resources at UEH has nearly 335,000 digital documents; in there 270,400 e-book titles and 11,000 e-journal titles are copyrighted by UEH that has been purchasing access to 08 databases provided by EBSCO and 01 Elsevier's database is ScienceDirect, 84,000 full-text documents and bibliographic records are contained in 133 databases selected by the Library from open educational resources, and over 15,000 full-text articles in endogenous databases ( UEH Repository) includes: theses, dissertations, research works and publications at home and abroad of the UEH community UEH Smart Library is being built step by step on big data, applying artificial intelligence to analyze data, capture information needs and document orientation for users To this, it is required that the organization and management of collections must strictly comply with international professional standards on classification, cataloging, connection and sharing of data Along with the digital transformation strategy in the management activities of the University, the UEH Library is no longer a place to store documents for teachers and learners to borrow textbooks or read books, newspapers, and magazines UEH Smart Institute is the beginning of "Smart Hub" - a space to inspire creativity and share knowledge of the UEH community Because of the necessity and importance of the smart library, our team chose the research title: “The use of the UEH Smart Library by UEH students” h REASEARCH OBJECTIVES 2.1 Research subjects Our research subjects are the use of UEH Smart library by UEH students and factors affect the use of UEH library by UEH students : Smart Technologies, Smart Services as well as the problems faced by the students in the use of the UEH smart library 2.2 Research respondents: Respondents are UEH students 2.3 The benefits of the study The group conducts research with the aim of benefiting UEH students and value for UEH's sustainable development as proposing some solutions to promote UEH students to use UEH Smart Library, optimize smart service and smart experience, thereby creating better conditions for UEH's online training, increase the chance for UEH to become the first university in Southeast Asia to complete digital transformation of the library sector RESEARCH LIMITATIONS The group’s research has some limitations : the number of respondents in the survey is not large enough In addition, the research is limited by the the team's subjective point of view SCOPE OF STUDY Space: The research took place in the B and N campus of UEH University Time: The survey started from 11/2022 to 12/2022 RESEARCH QUESTIONS 5.1 What UEH students use UEH Smart Library for? 5.2 How often UEH students use UEH Smart Library? 5.3 Do students feel satisfied when using UEH Smart Library? 5.4 What suggestions students improve the use of the UEH Smart library? h CONCEPTS AND RELEVANT RESEARCHES 6.1 Concept a) Smart library The term “smart library” was coined by Aittola et al (2003) (Zimmerman and Chang, 2018) According to Cao et al (2018) In lucid language, a smart library is a library with a purpose to provide better and advanced services to the users The working definition of a smart library is the library, which renders its special services making use of electronic and communication technology Zimmerman and Chang (2018) share their view about a smart library in the following way: The smart library is the integration of books and related data, as well as digital and space resources, based on the realization of comprehensive informationization of the library Use of a large data intelligent analysis platform, the library management and services are intelligent and personalized, and the reader needs are oriented to improve their experience Achieve this; the construction of a smart library requires the realization of true full data exchange and the availability of a full-scale data-sharing center b) Smart technology Advanced technology (smart technology) is the foundation and premise of the smart library and can include wearable technology, mobile internet, intelligent processing technology, cloud computing, and virtual and ubiquitous technology The core of the current development of smart library technology is data mining, AI andthe IoT (Gaohui Cao et al., 2018) Data mining has long been discussed within library studies Libraries have used data mining to assist management decisions (Cullen, 2005) Cox and Jantti (2012), at the University of Wollongong library, have joined library data to university demographic and academic performance data to show a strong correlation between library use and higher student grades Some researchers (Chen and Chen, 2007; Kovacevic et al.,2010;Tsai and Chen, 2008) have proposed using library data mining to provide recommender services for library materials Data mining methods can produce individualized services for users – h for example, by pushing information to them –and they can assist with decision-making (Renaud et al., 2016) Furthermore, they can make links between different books (e.g between books on cookery and books on health), thereby creating a rich and individualized resource for users (Renaud et al.,2016) c) Smart services Use oriented services and smart technological services like Selective Dissemination of Information (SDI), the virtual reading room, providing information via mobile devices, cloud computing services and IoT-like interactive technologies, the applicability of artificial intelligence and various such innovative technologies (Summer et al., 2019) 6.2 Relevant researches Research title How to make Author Variables in ( year) study Gaohui Cao - Technology Findings Traditional libraries can the library smart? Mengli Liang - Service transform to smart libraries by The - User - strategic design and oriented implementation of advanced Xuguang Li conceptualization of the smart Year: technologies, such as cloud library 18/01/2018 computing, data mining and artificial intelligence, but they also need to consider service building, user cultivation and librarian training 2 A strategy of Duyi He -Intelligent h Constructing a smart library smart library construction in Year: 1/2020 the future security should insist on doing well in -Smart these aspects, database services construction, intelligent devices -Intelligent uti-lizing, management and devices interface system development Use of library 1.Muhammad -Students’ Fifty two percent of the by the student of Tayyab Alam opinion about students said that the library of foundation Bukhari library the university 2.Muhammad services FUCLAS has not displayed any college of liberal Maqsood Alam - Distribution rules in it art, sciences, Bukhari of Ninety two percent of the Rawalpindi Najma respondents students indicated that the library Ranjha has not any catalog for the help Khurshid of the students Ahmad Thirty six percent of the Fouzia Naz students complained that the books and other library materials Year: 12/2010 were not subject wise arranged Seventy six percent of the students were of the opinion that the library does not have the latest and relevant books Seventy two percent of the students indicated that the library is not comprised of books and other material according to the age, ability and interests of the students h Fifty three percent of the students complained that the library has not sufficient space according to the need of the students Forty four percent students were worried that they have to face problems in issuing books Fifty four percent students indicated that the librarians not help the students in searching relevant books Eighty one percent of the students indicated that the library has the facility of computer/ internet but only for the librarians instead of them 10 Fifty seven of the students revealed that the environment of the library is not supportive and conducive for effective learning How students Irene - Student Across all four libraries, the use their Opatovska demographics study identified that students libraries: A case Mariana - Academic were actively engaged in study of four Regalado requirements academic pursuits utilizing - Work habits multiple library resources while academic libraries h working with print and digital Year: 10/ 2016 - Disciplinary tools Students were also affiliations observed resting, eating and engaging in other non-academic activities The Impact of Omar Almola -Technical All the responses agreed at high Smart Libraries Mohammed factor level on the role of smart in Enhancing the A Mohammed -Educational libraries in enhancing the Sustainable Thabit H factor sustainable development Development Thabit -Political practices Practices factor Year : 3/2021 -Economic factor Smart libraries: an emerging and innovative technological Shohar Bano -Smart The study confirms that smart Sumeer Gul technologies libraries are becoming smarter - Smart users with the emerging smart Year: 6/2019 - Smart technologies, which enhances services their working capabilities and habitat of 21st satisfies the users associated with century them Implementing the smart technologies in the libraries has bridged the gap between the services offered by the libraries and the rapidly changing and competing needs of the humans RESEARCH MODEL Paper 1: How to make the library smart? The conceptualization of the smart library h Paper 2: A strategy of smart library construction in the future Paper 3: Use of library by the student of foundation university college of liberal art, sciences, Rawalpindi 10 h Paper 4: How students use their libraries: A case study of four academic libraries Paper 5: The Impact of Smart Libraries in Enhancing the Sustainable Development Practices 11 h Paper 6: Smart libraries: an emerging and innovative technological habitat of 21st century Based on the model of the relevance studies, the group has proposed a research model of the group: 12 h RESEARCH HYPOTHESIS H1: Smart technology has a significant impact on using the UEH smart library for UEH's students H2: Smart service has a significant impact on using the UEH smart library for UEH's students H3: Problems in using the UEH smart library has a significant impact on the intention of using this library SAMPLING Sampling method: Select samples by convenience sampling in non- probability sampling method to save cost and time Sample size According to Comrey & Lee (1992): n = 50 is very bad; n = 100 is bad; n = 200 is okay; n = 300 is good, n = 500 is very good, n = 1000 or more is excellent According to Tabachnick & Fidell (2007): n = 300 is appropriate According to Roscoe (1974): The appropriate sample size is from 30 to 500 13 h Therefore, the study will use a sample size of 300 because it is consistent with the recommendations of Roscoe (1974), Comrey & Lee (1992) and Tabachnick & Fidell (2007) Number of groups: The group is divided into two groups: male and female UEH students like using UEH Smart library 10 QUESTIONARE DESIGN THE SURVEY OF “THE USE OF THE SMART LIBRARY BY UEH STUDENTS” Dear all We are students of UEH University, we are conducting a research called The Survey Of “The Use Of The Smart Library By UEH Students” We hope you will take a moment to help us in answering this survey This survey is for scientific research purposes only, and all information is kept confidential Thank you for your cooperation Which grade are you in? □ K45 □ K46 □ K47 □ K48 GR What is your gender? □ Male □ Female □ Others GD 3 Have you ever used UEH Smart Library? EU □ Yes □ No If the answer is yes, continue the interview, if not, please stop the interview Thank you for taking the time to participate in the interview Why are you interested in smart libraries more than traditional libraries? □ More academic materials □ Smart technologies 14 h TL □ □ □ □ □ □ □ Good services Having a meeting room Modern space Easily to find and update new information from “Big Data” Smart people who have technical skills Big Data tools which collect data and actions from users A place that minimizes the space for bookshelves and users who come to the library with personal digital devices Do you know how to use the UEH smart library application? □ No knowledge □ Minimal knowledge □ Basic knowledge □ Adequate knowledge □ Superior knowledge APP Is the UEH Smart Library application useful? □ Very unuseful □ Unuseful □ Normal □ Usefull □ Very useful AU Does it easier to borrow books by using an application than the tradition way? □ Very difficult □ Difficult □ Normal □ Easy □ Very easy BW Do you know how to use all of the facilities in the UEH smart library? □ No knowledge □ Minimal knowledge □ Basic knowledge □ Adequate knowledge □ Superior knowledge FK Your good feeling about the staff of the UEH Smart Library: □ Friendly service attitude GF 15 h 5 □ □ □ □ Good communication skills Giving you helpful information Satisfy student needs to the fullest extent Helping you to check-in the Meeting Room quickly 10 Which of the following services would you like the library to have? □ Document digitization service □ On-demand information service □ Information consulting service □ Book return deadlines extension service □ Online web document relevant to the student’s study program recommendation service LH 11 Do you think the time the meeting room is open to serve students is appropriate? □ Totally inappropriate □ Inappropriate □ Normal □ Appropriate □ Totally appropriate MRT 12 What is your purpose of using the UEH smart Library? □ Borrowing books □ Finding reputable references □ Booking a meeting room □ Self - learning □ Relaxing □ Reading □ Discussion Group PP 13 How often you use the “Conversation Sofa” in UEH Smart Library? □ 1-2 times/ week □ 3-5 times/ week □ Everyday □ Rarely (≤ once a week) CS How often you use the “Quiet Study” in UEH Smart Library? □ 1-2 times/ week □ 3-5 times/ week □ Everyday QT 14 16 h □ Rarely (≤ once a week) 15 How often you use the “Meeting Room” in UEH Smart Library? □ 1-2 times/ week □ 3-5 times/ week □ Everyday □ Rarely (≤ once a week) MR 16 How often you use the “Mini Auditorium & Reading Area” in UEH Smart Library? □ 1-2 times/ week □ 3-5 times/ week □ Everyday □ Rarely (≤ once a week) MAR A 17 How often you access the UEH Smart Library Website? (https://smartlib.ueh.edu.vn/) □ 1-2 times/ week □ 3-5 times/ week □ Everyday □ Rarely (≤ once a week) WEB 18 How satisfied are you using the UEH smart library? □ Highly satisfied □ Satisfied □ Normal □ Unsatisfied □ Highly unsatisfied SA 19 What are you satisfied with using UEH smart library? □ Good service quality (with dedicated guidance from librarians) □ Smart technology (software to borrow digital documents, smart devices, library management software) □ Quiet place to study □ Reasonable library layout □ You can everything like checking in, finding books, borrowing books, booking meeting rooms, with only smartphone □ There are a variety of spaces which are suitable for each WS 17 h learning purpose 20 Why are you not satisfied when using UEH smart library? □ Librarians are not enthusiastic to guide □ Limitations on the use of meeting rooms □ Small space (the lack of seating for students) □ The UEH Smart Library app is slow sometimes □ The lack of consciousness of some students (like making noise, stealing, ) NS 21 What difficulties have you encountered while using the library? □ The library is too far □ Little place to rest □ Library’s wifi is too slow □ Limited time to use the meeting room □ The library is too small (not enough available space) □ The lack of electrical outlets □ The documents are not variety DE 22 What you want UEH Smart Library to improve in the future? □ Provide rest area for students □ Change the conditions on the number of students registered for a meeting room □ Expand the UEH smart library space: floors □ Update academic materials □ Open 24/7 □ Having more electrical outlets □ Drinks can be brought into the library IM Once again, we would like to thank you for taking the time to help us complete this survey Wishing you good health and much joy in life 18 h