Determinants of Job Satisfaction for Staff at The University of Danang

Determinants of Job Satisfaction for Staff at The University of Danang

Determinants of Job Satisfaction for Staff at The University of Danang Advisor: Show-Hui Huang Co-Advisor: Nguyen Phuc Nguyen Student: Nguyen Thi Ngoc Minh ID: 11752307 CONTENTS INTRODUCTION Background Ministry of Education and Training The University of Danang Scientific and Training Council Board of Directors The Colleges, Universities, Campus of UD in Kon Tum and Faculty of Medicine and Pharmacy Training and Research Centers Offices and Functional Departments The English Language Institute INTRODUCTION  Offices and Functional Departments  The Administration Department  The Personnel Department  The Planning and Finance Department  The Equipment Management Department  The Academic Affair Training  The Postgraduate Studies Department  The Educational Quality Assurance Department INTRODUCTION  Offices and Functional Departments (cont)   The Students Affair Department  The Science Technology and Environment Department  The International Cooperation Department   The Inspection and Competition Legislation Department The Construction Project Management Department Centers of Software Development, Information Resources, Continuous Education  The English Language Institute INTRODUCTION Statement of the Problem  Importance of job satisfaction  Importance of job satisfaction at The University of Danang  Any problem related to motivation & job satisfaction at the University of Danang  The University of Danang is developing and seeking a foothold in the Central and Western Highlands  To promote the development of the organization INTRODUCTION Statement of the Problem (cont’d)  Need to get some research data for the director of UD to improve job satisfaction at the UD in the future  Create employee engagement for organizations  Be the foundation for the organization to increase staff’s loyalty for the University of Danang That’s the reason why research of staff’ s job satisfaction is worth of studying INTRODUCTION Research Purpose  Discussion major theories about work motivation  Identify variable that may affect staffs’ job satisfaction  Knowing what are the needs for the civil servants to enhance staff’s job satisfaction  Provide recommendations to the Board of Management to improve staff’s job satisfaction LITERATURE REVIEW Definition of Motivation High motivation causes high job satisfaction whereas low motivation leads to low job satisfaction (Mehmet D Karslıa & Hale skenderb, 2009) Motivation is the set of processes that arouse, direct, and maintain human behaviour towards attaining some goal (Greenberg & Baron, 2003) Motivation is a term used to refer to the efforts both inside and outside of a human effect arouse enthusiasm and persistence to pursue a way of action identified (Nguyen & Nguyen, 2007) LITERATURE REVIEW Selfactualization Esteem Affiliation Security Physiological Figure 1: Maslow's hierarchy of needs (1943) 10 LITERATURE REVIEW According to Aldefer (1969), people have three basic needs: Satisfaction–Progression Frustration–Regression Growth needs Relatedness needs Existence needs Figure ERG Model of Motivation (Alderfer, 1969) 11 LITERATURE REVIEW Figure 3: Herzberg’s Two-Factor Theory (1968) LITERATURE REVIEW  Herzberg’s theory based on Maslow's hierarchy of needs However, in Herzberg’s theory there is a close combination between satisfaction and dissatisfaction (Hellrigrl, Jackson, Slcum, 2005)  Herzberg’s motivations also includes self-actualization, esteem and affiliation of Maslow’s hierarchy of needs  Herzberg’s hygiene factors also includes security and physiological in Maslow’s hierarchy of needs 13 RESEARCH METHODOLOGY Research Model Motivators Demographic features Gender Age Seniority Work Category Salary Achievement Recognition Responsibility Work itself Personal growth Job Satisfaction Hygiene Factors Working condition Pay and security Company policy Supervisors Interpersonal relationship 14 RESEARCH METHODOLOGY Data Analysis  Using SPSS version 16.0 for data analysis  Calculating Cronbach’s α for questionnaire reliability  Using Multiple Regression analysis and Pearson Correlation to analyze the relationships between variables 15 RESEARCH METHODOLOGY Quantitative method  Using questionnaire survey  Likert measure (5 point scale)  Target population:  The number of staffs at Offices and Functional, Centers and Institute of the University of Danang: 300 people  Random sampling: the staff is divided into groups according to their work characteristics About 30 to 40 staff are randomly selected from each group SIGNIFICANCE OF RESEARCH  Identify factors that affect employee satisfaction  Provide recommendations to the directors of UD for motivating staffs’ job satisfaction  Provide recommendations to the directors of UD to promote working efficiency 17 STRUCTURE OF THESIS Chapter I Introduction: Background, Statement of the Problem, Research Methodology Chapter II Literature Reviews: Definition, Theories Chapter III Research Methodology: Definition, Research Model Chapter IV Data Analysis and Result Chapter V Conclusions and Recommendations 18 REFERENCES Agenda, Customer service module 2, The internal customer, LC Notebook Tab II Customer Service Steven H Appelbaum, et al, 2005, A case study analysis of the impact of Satisfaction and Organizational Citizenship on Productivity Kathleen A Lane RN et al, 2010, A study of nurse factulty job satisfaction in community colleges in Florida, Teaching anh Learning in Nursing Chuck Willian, Frederick Herzberg, “One More Time: How Do You Motivate Employees?” Harvard Business Review, January–February 1968 Nguyen, Diem, 2004, Scientific Information, An Giang University Le, Statistics Publisher, 2007, Administrators Shawn K.Yearta et al, 1995, Journal of Occupational and Organizational Psychology Iskenderb, H & Karslı, M D., 2009, To Examine the effect of the motivation provided by the administration on the job satisfaction of teachers and their institutional commitment, Procedia Social and Behavioral Sciences , 2252-2257 http://www.geocities.com/kstability/learning/management/goalsetting.htm http://www.mindtools.com/pages/article/newHTE_87.htm 19 20 ... satisfaction  Importance of job satisfaction at The University of Danang  Any problem related to motivation & job satisfaction at the University of Danang  The University of Danang is developing and... improve job satisfaction at the UD in the future  Create employee engagement for organizations  Be the foundation for the organization to increase staff? ??s loyalty for the University of Danang That’s... staffs’ job satisfaction  Knowing what are the needs for the civil servants to enhance staff? ??s job satisfaction  Provide recommendations to the Board of Management to improve staff? ??s job satisfaction