Khóa luận tốt nghiệp factors affecting the job satsfaction of employees in wall street english viet nam

iv TABLE OF CONTENT ABSTRACT i AUTHOR’S DECLARATION ii ACKNOWLEDGEMENT iii TABLE OF CONTENT iv LIST OF ABBREVIATIONS vii TABLE LIST viii FIGURE LIST ix CHAPTER 1: OVERVIEW OF THE RESEARCH 1.1 Research statement 1.2 Research objective 1.3 Research question 1.4 Subjects of the research and scopes of study 1.5 Research Significance 1.5.1 Academic Significance 1.5.2 Practical Significance 1.6 Thesis structure CHAPTER 2: LITERATURE REVIEW 2.1 Basics of concepts 2.1.1 Job satisfaction 2.1.2 Overview of the c in Vietnam 2.1.2.1 Maslow's hierarchy of needs 2.1.2.2 Herzberg’s two-factor theory 2.1.2.3 Vroom's expectancy theory 10 2.2 Previous empirical studies 10 2.2.1 Previous related foreign studies 10 v 2.2.2 Previous related Vietnamese studies 12 2.3 The evaluation of previous related studies 15 2.4 The Hypothesis and conceptual model 16 2.4.1 Hypothesis 16 2.4.1.1 Relationship between income and job satisfaction of employees 16 2.4.1.2 Relationship between promotion and job satisfaction of employees 17 2.4.1.3 Relationship between colleagues and job satisfaction of employees 17 2.4.1.4 Relationship between nature of work and job satisfaction of employees 18 2.4.1.5 Relationship between work environment and job satisfaction of employees 19 2.4.1.6 Relationship between recognition and job satisfaction of employees 20 2.4.2 Conceptual model 20 CHAPTER 3: RESEARCH METHODOLOGY 24 3.1 Process of research 24 3.2 Research steps 24 3.3 Research Methodology 25 3.3.1 Methodology of theoretical research 25 3.3.2 Practical research method 25 3.4 3.4 Research design 26 3.4.1 Sample size 26 3.4.2 Sampling method 27 3.4.3 Building the scale 28 3.4.4 Questionnaire design 30 3.4.5 Data collection 30 3.5 Data processing method 31 3.5.1 Descriptive statistic 31 3.5.2 Cronbach’s Alpha analyzing 31 3.5.3 EFA Analyzing 32 3.5.4 Regression analysis 33 vi CHAPTER 4: RESEARCH RESULT 34 4.1 Sample Description 34 4.2 Scale Reliability Testing 36 4.3 Exploratory Factor Analysis 39 4.3.1 Factor analysis for the independent variable 39 4.3.2 Factor analysis for the dependent variable 41 4.4 Correlation Analysis 43 4.5 Regression Analysis 44 4.5.1 Testing the Fit of the Regression Model 44 4.5.2 Regression analysis results 45 4.5.3 Testing Multicollinearity 47 4.5.4 Testing the constant residual variance 49 4.6 Result discussion 50 CHAPTER 5: CONCLUSION 53 5.1 Conclusion 53 5.2 Managerial implications 53 5.2.1 Income factor 54 5.2.2 Promotion factor 54 5.2.3 Colleagues factor 54 5.2.4 Nature of work factor 55 5.2.5 Work environment factor 55 5.2.6 Recognition factor 56 5.3 Limitations and future research 56 vii LIST OF ABBREVIATIONS Acronym Definition C Colleagues E Expectancy EFA Exploratory factor analysis I Income I Instrumentality JS Job satisfaction KMO Kaiser–Meyer–Olkin test NW Nature of work P Promotion R Recognition Sig Significance Level SPSS Statistical Package for the Social Sciences V Valence WE Work environment viii TABLE LIST Table 3.1: Measurement scale of observed variables 28 Table 4.2: Sample Description 35 Table 4.3: Scale Reliability Testing 37 Table 4.4: KMO and Bartlett's Test for the independent variable 39 Table 4.5: Eigenvalues and covariance deviations for the independent variable 39 Table 4.6: Factor loading for the independent variable 40 Table 4.7: KMO and Bartlett's Test for the dependent variable 41 Table 4.8: Eigenvalues and covariance deviations for the dependent variable 42 Table 4.9: Factor loading for the dependent variable 42 Table 4.10: Pearson correlation analysis 43 Table 4.11: Model Summary 43 Table 4.12: ANOVA analysis 44 Table 4.13: Coefficients Analysis for Independent Variable 44 Table 4.14: Testing Multicollinearity 46 Table 4.15: Summary of hypothesis testing results 48 ix FIGURE LIST Figure 2.1: Maslow's hierarchy of needs Figure 2.2: Description of Herzberg's two-factor theory Figure 2.3 The proposed research model 22 Figure 3.1: Research process 24 Figure 4.2: Histogram chart 47 CHAPTER 1: OVERVIEW OF THE RESEARCH 1.1 Research statement In rat-raced and fast paced life, facing the increasing development of Vietnam’s economy the demand for human resource is increasingly important After more than two years of being affected by the Covid-19 pandemic and the changes in the business market, in 2022, there are many drivers of human resources and organizations on a large scale Not stopping at the state of massive layoffs, employees are ready to leave the industry, change the way they work and set new requirements for employers The results of the labor market test in the first half of 2022 by (Hằng, 2019) show that massive layoffs are not a forecast, but have become a reality According to (Hristov, I., & Chirico, A., 2019), employee satisfaction is a useful key performance indicator (KPI) when implementing sustainable strategies The maintaining staff is also a way to help businesses save times and many expenses today Furthermore, high-performing personnel not only contribute to the success of the company, but also ensure the happiness of their coworkers, which is regarded as a social responsibility for businesses (Hardy, S.D., Koontz, T.M.,, 2010) According to (Ellickson, M C., & Logsdon, K., 2002) supported this view by defining job satisfaction as the extent to which employees like their work Therefore, the author decided to choose the topic to find out what factors affect the decision to job satisfaction of today's staff This research will further investigate the effect of different factors influencing job satisfaction of employees The study will benefit the organizations to decide to either give high monthly salaries or make some other plans to increase the job satisfaction Thereby making some recommendations to help companies to take care of their staff could increasingly expand and develop the market in Vietnam in the coming time 1.2 Research objective Considering the consequences of job dissatisfaction, (Aziri, 2011) postulates that it could lead to a wide range of negative impacts such as lack of loyalty, increased absenteeism, increasing number of accidents, and so on; as a result, the importance of job satisfaction is specially acknowledged It could be said that job satisfaction is one of the main positive emotional conditions stemming from pleasure (A Crossman and B Abou-Zaki, 2003) In developing country context, job satisfaction could affect the growth potential of organizations as well as of these countries; in other words, job satisfaction is considered as crucial feature of workers that has both direct and indirect impacts on the productivity, competitiveness, technology upgrading capacity of firms, and the integration capacity of countries Recently, the report on the labor market, “Vietnam Emloyment Trends 2010 (ILO, 2010),” also suggests that a greater focus on quality jobs is needed to broaden economic development, as well as to reduce vulnerability and poverty However, there has been still a paucity of research in this topic that could be efficient input and convincing evident for labor-relevant policies of Vietnamese government The primary purpose of this study is to fill the gap in the literature for Vietnam by investigating the determinants of job satisfaction In addition, based on the company’s report in 2020, the number of workers who left the company was quite high, while hiring new skilled employees was not an easy task Therefore, it is necessary for the company to explore job satisfaction of the workers and understand their evaluation of the factors affecting job satisfaction Based on the above discussion, this study was implemented to analyze factors affecting job satisfaction of the workers at Wall Street English Viet Nam Company and to suggest some recommendations to improve their job satisfaction - Determining factors affecting job satisfaction of Wall Street English Vietnam employees - Evaluating the impacts of the above factors on job satisfaction of Wall Street English Viet Nam employees - Proposing managerial implications to improve job satisfaction of Wall Street English Viet Nam employees 1.3 Research question Based on the research objectives and the necessity of research identified above, the thesis answers the following research questions: - What factors influence Wall Street employees' job satisfaction in English? - What effects the variables have on the employees' job on Wall Street? - What kind of management will be made available to improve the staff's contentment on Wall Street? 1.4 Subjects of the research and scopes of study The survey subject of this research is employees working in Wall Street English in Vietnam The study implements a qualitative research method by referencing previous scientific studies to select the factors that have a positive impact on the factors that have a positive impact on job satisfaction of employees in Wall Street English for the location in Vietnam After that, the author distributes survey questionnaires for the author distributes survey questionnaires for employee who are working in centers of Wall Street English in Vietnam to collect information to collect information The data will be analyzed to describe the sample and eliminate inconsistently observed variables in a factor by Cronbach's Alpha Furthermore, EFA is used in this study to investigate factors and assess the internal reliability of a scale The goal of multivariate regression is to investigate the factors that influence the change of independent variables 1.5 Research Significance 1.5.1 Academic Significance This study can serve as a premise for other studies related to the factors affecting the job satisfaction of employees at organizations, this is considered the basis for managers to attract employees and retain talents, thereby expanding the research direction on the influence of factors on job satisfaction of employees at educational system across Vietnam 1.5.2 Practical Significance From the research results of the topic, the findings of existing problems will be identified and overcome, thereby suggesting managerial implications to improve job satisfaction of employees at Wall Street English 1.6 Thesis structure The content of this thesis consists of 05 chapters, specifically as follows: Chapter –The introduction has provided an overview of the thesis In this chapter, there are main contents, including: the necessity, urgency, objective and question of the research, subject and scope of study and structure of the study Chapter –The literature review focused on the definition and concepts related to the research topic After that, this research defined the concepts of job satisfaction and reviewed relevant theoretical approaches of job satisfaction, which form the theoretical framework of the current study Later, the chapter explored the previous studies related to this research and proposed a research model for this study Chapter –Methodology provided details about the methodological research framework for the current study This chapter consisted of five sections, including 69 Result of the reliability assessment of Income Reliability Statistics Cronbach's N of Alpha Items 785 Item-Total Statistics Scale Cronbach's Scale Mean Variance if Corrected Alpha if if Item Item Item-Total Item Deleted Deleted Correlation Deleted I1 10.66 4.118 592 732 I2 10.99 4.058 599 729 I3 10.74 4.153 582 737 I4 10.68 4.123 593 732 Result of the reliability assessment of Promotion Reliability Statistics Cronbach's N of Alpha Items 785 Item-Total Statistics 70 Scale Cronbach's Scale Mean Variance if Corrected Alpha if if Item Item Item-Total Item Deleted Deleted Correlation Deleted P1 7.20 2.160 604 729 P2 7.39 2.220 603 730 P3 7.30 2.019 664 663 Result of the reliability assessment of Colleagues Reliability Statistics Cronbach's N of Alpha Items 826 Item-Total Statistics Scale Cronbach's Scale Mean Variance if Corrected Alpha if if Item Item Item-Total Item Deleted Deleted Correlation Deleted C1 11.26 4.504 587 810 C2 11.32 4.307 646 784 C3 11.17 4.212 664 775 C4 11.24 4.145 712 754 Result of the reliability assessment of Nature of work 71 Reliability Statistics Cronbach's N of Alpha Items 828 Item-Total Statistics Scale Cronbach's Scale Mean Variance if Corrected Alpha if if Item Item Item-Total Item Deleted Deleted Correlation Deleted NW1 14.79 7.000 582 806 NW2 14.77 6.856 630 793 NW3 15.15 6.821 635 791 NW4 14.83 6.950 589 804 NW5 14.85 6.584 688 776 Result of the reliability assessment of Work environment Reliability Statistics Cronbach's N of Alpha Items 828 72 Item-Total Statistics Scale Cronbach's Scale Mean Variance if Corrected Alpha if if Item Item Item-Total Item Deleted Deleted Correlation Deleted WE1 14.92 6.567 678 778 WE2 14.88 7.006 574 807 WE3 14.52 6.610 656 784 WE4 14.49 6.688 645 787 WE5 14.73 6.946 568 809 Result of the reliability assessment of Recognition Reliability Statistics Cronbach's N of Alpha Items 792 Item-Total Statistics Scale Cronbach's Scale Mean Variance if Corrected Alpha if if Item Item Item-Total Item Deleted Deleted Correlation Deleted R1 11.17 4.232 602 741 R2 11.12 4.190 608 738 R3 11.14 4.050 611 736 R4 11.20 4.237 586 749 73 EXPLORATORY FACTOR ANALYSIS (EFA) The result of KMO and Bartlett’s Test for independent variable (1st time) KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling 784 Adequacy Bartlett's Test of Approx Chi-Square 2792.05 Sphericity df 300 Sig .000 Eigenvalues and covariance deviations for independent variables (1st time) Total Variance Explained Extraction Sums of Squared Rotation Sums of Squared Loadings Loadings Initial Eigenvalues % of Component Total Variance Cumulative % of Cumulative % of % Total Variance % Total Variance Cumulative % 7.932 31.726 31.726 7.932 31.726 31.726 3.264 13.056 13.056 2.069 8.277 40.003 2.069 8.277 40.003 3.166 12.664 25.721 1.757 7.029 47.033 1.757 7.029 47.033 2.910 11.640 37.361 1.727 6.908 53.941 1.727 6.908 53.941 2.524 10.095 47.456 1.549 6.194 60.136 1.549 6.194 60.136 2.468 9.871 57.328 1.457 5.826 65.962 1.457 5.826 65.962 2.158 8.634 65.962 825 3.300 69.261 777 3.107 72.369 702 2.809 75.177 10 677 2.708 77.886 11 668 2.672 80.557 12 566 2.265 82.822 13 546 2.183 85.005 14 525 2.100 87.105 74 15 485 1.939 89.044 16 459 1.837 90.881 17 395 1.581 92.462 18 372 1.488 93.951 19 342 1.368 95.318 20 336 1.344 96.662 21 307 1.230 97.892 22 271 1.083 98.975 23 106 425 99.400 24 080 320 99.720 25 070 280 100.000 Extraction Method: Principal Component Analysis EFA in the 1st time Rotated Component Matrixa Component WE3 800 WE4 759 WE2 687 C4 632 WE5 603 794 NW3 731 NW4 718 NW1 623 616 NW2 WE1 630 627 R2 773 R3 735 75 R4 716 R1 704 NW5 608 619 I2 793 I3 741 I1 715 I4 707 C2 787 C3 782 C1 744 P3 844 P1 798 P2 702 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations The result of KMO and Bartlett’s Test for independent variable (2nd time) KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling 840 Adequacy Bartlett's Test of Approx Chi-Square 1607.72 Sphericity df 231 Sig .000 Eigenvalues and covariance deviations for independent variables (2nd time) 76 Total Variance Explained Extraction Sums of Squared Rotation Sums of Squared Loadings Loadings Initial Eigenvalues % of % of % of Component Total Variance Cumulative % Total Variance Cumulative % Total Variance Cumulative % 6.316 28.708 28.708 6.316 28.708 28.708 2.499 11.361 11.361 1.748 7.946 36.654 1.748 7.946 36.654 2.497 11.351 22.712 1.719 7.814 44.468 1.719 7.814 44.468 2.488 11.309 34.021 1.544 7.016 51.484 1.544 7.016 51.484 2.434 11.064 45.085 1.486 6.755 58.239 1.486 6.755 58.239 2.134 9.701 54.787 1.311 5.961 64.200 1.311 5.961 64.200 2.071 9.413 64.200 798 3.627 67.827 714 3.244 71.070 680 3.092 74.162 10 645 2.930 77.092 11 611 2.776 79.868 12 546 2.481 82.349 13 517 2.348 84.697 14 483 2.196 86.893 15 467 2.122 89.015 16 448 2.036 91.051 17 387 1.759 92.810 18 358 1.629 94.440 19 338 1.536 95.976 20 323 1.469 97.445 21 299 1.361 98.806 22 263 1.194 100.000 Extraction Method: Principal Component Analysis 77 EFA in the 2nd time Rotated Component Matrixa Component WE3 777 WE4 770 WE2 699 WE5 649 R3 776 R4 744 R2 743 R1 682 I2 798 I3 742 I1 715 I4 710 NW2 757 NW3 749 NW1 710 NW4 707 P3 845 P1 804 P2 711 C1 779 C3 778 C2 769 78 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations The result of KMO and Bartlett’s Test for dependent variable KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling 705 Adequacy Bartlett's Test of Approx Chi-Square 185.569 Sphericity df Sig .000 Eigenvalue and covariance deviations for dependent variables Total Variance Explained Extraction Sums of Squared Initial Eigenvalues Compone Loadings % of Cumulative % of Cumulative nt Total Variance % Total Variance % 2.125 70.849 70.849 2.125 70.849 70.849 477 15.917 86.765 397 13.235 100.000 Extraction Method: Principal Component Analysis The factor rotation matrix of the dependent variable 79 Component Matrixa Compone nt JS2 856 JS3 847 JS1 822 Extraction Method: Principal Component Analysis a components extracted RESULT OF CORRELATIONS Correlations JS Pearson JS I P C NW WE R 553** 489** 476** 492** 572** 533** 000 000 000 000 000 000 Correlation Sig (2-tailed) I N 207 207 207 207 207 207 207 Pearson 553** 298** 334** 367** 340** 346** 000 000 000 000 000 207 207 207 207 207 Correlation Sig (2-tailed) 000 N 207 207 80 P 489** 298** 332** 305** 376** 336** Sig (2-tailed) 000 000 000 000 000 000 N 207 207 207 207 207 207 207 Pearson 476** 334** 332** 346** 347** 267** Sig (2-tailed) 000 000 000 000 000 000 N 207 207 207 207 207 207 207 Pearson 492** 367** 305** 346** 355** 382** Sig (2-tailed) 000 000 000 000 000 000 N 207 207 207 207 207 207 207 Pearson 572** 340** 376** 347** 355** 399** Sig (2-tailed) 000 000 000 000 000 N 207 207 207 207 207 207 207 Pearson 533** 346** 336** 267** 382** 399** Sig (2-tailed) 000 000 000 000 000 000 N 207 207 207 207 207 207 Pearson Correlation C Correlation NW Correlation WE Correlation R 000 Correlation ** Correlation is significant at the 0.01 level (2-tailed) REGRESSION ANALYSIS Model Summaryb Mode R Adjusted R Std Error of Durbin- l R Square Square the Estimate Watson 778a 605 593 44923 2.066 a Predictors: (Constant), R, C, P, I, NW, WE 207 81 b Dependent Variable: JS ANOVA JS Sum of Between Mean Squares df Square F Sig .778 259 519 669 101.381 203 499 102.159 206 Groups Within Groups Total Coefficientsa Model Unstandardized Standardized Collinearity Coefficients Coefficients Statistics B (Constant) -.769 Std Error Beta 262 t Sig Tolerance - 004 VIF 2.930 I 272 055 252 4.933 000 758 1.320 P 165 051 162 3.203 002 768 1.303 C 160 053 154 3.037 003 771 1.297 NW 145 057 132 2.547 012 732 1.365 WE 269 058 244 4.640 000 712 1.405 R 216 056 203 3.900 000 732 1.366 a Dependent Variable: JS 82 Testing the Normality of Residuals Residuals Statisticsa Minimu Maximu Std m m Mean Deviation N Predicted Value 1.1921 4.8683 3.7520 54771 207 Residual - 1.12979 00000 44264 207 -4.674 2.038 000 1.000 207 -3.477 2.515 000 985 207 1.56199 Std Predicted Value Std Residual a Dependent Variable: JS 83 ... independent factor ? ?Job satisfaction of employees in Wall Street English Vietnam” to determine and measure factors affecting Job satisfaction of employees in Wall Street English Vietnam 22 Income... research The study focuses on determining the factors affecting the the job satisfaction of employees in Wall Street English Vietnam in the current period and the influence of each factor on the decision... affecting job satisfaction of Wall Street English Vietnam employees 3 - Evaluating the impacts of the above factors on job satisfaction of Wall Street English Viet Nam employees - Proposing managerial