INTERNSHIP REPORT companyinstitution’s name l’amore hotel

Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore DONG A UNIVERSITY FACULTY OF ENGLISH LANGUAGE AND CULTURE ******* INTERNSHIP REPORT Company/Institution’s name: L’amore hotel Address: 378 Võ Nguyên Giáp, Ngu Hanh Son District, Da Nang City Supervisor from Enterprise: Bui Le Trung Hau Phone number: 0345827864 Supervisor from Dong A University: Lê Thị Thuy Dương Internship student: Chu Thi Lien Class: EL19A3A Course: 2019-2023 Da Nang- 2022 DONG A UNIVERSITY -1- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore FACULTY OF ENGLISH LANGUAGE AND CULTURE ******* INTERNSHIP REPORT Company/Institution’s name: L’amore Hotel Address:378 Vo Nguyen Giap, Ngu Hanh Sơn district, Da Nang City Supervisor from Enterprise: Bui Le Trung Hau Phone number: 0345827864 Supervisor from Dong A University: Internship student: Le Thi Thuy Dương Chu Thi Lien Class: EL19A3A Course: 2019-2023 Da Nang,2022 -2- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore ACKNOWLEDGEMENTS In recent years, along with the general development of the world, Vietnam's tourism industry has made significant improvements, especially in the field of hospitality business Due to the rapid development of the tourism industry, the market is expanded, mutual understanding and exchange of visitors of countries around the world are constantly strengthened and strengthened In addition, the introduction of a series of hotels has added to the tourism supply market and added to the already competitive atmosphere of this market Besides, the Asian financial crisis that started in Thailand has caused the economies of many countries in the region to decline and that greatly affects the tourism business in general and the hotel business in particular In summary, the reception service is the face of society where the country in general, the hotel travel company in particular, to directly interact with guests from the first moment of meeting until the last moment of returning the key, paying and leaving the hotel Guests praise or criticize because of us, if we not well, it will give the guest a bad impression On the contrary, from the first moment has left a good impression, guests will always remember and praise ourselves, praise the country of Vietnamese people In addition, the reception is also a mirror reflecting the whole image of The People of Vietnam to foreign visitors Not only that, doing well the reception work first of all learns many things in life, improving the quality of business, serving well the professional work assigned by the company enterprise Therefore, realizing the importance of this profession, I chose the topic of graduation "as a hotel receptionist" Through this topic, I want to understand in depth the role of the receptionist in the hotel in general and in L’amore hotel in particular -3- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore CHAPTER I: AN OVERVIEW OF THE HISTORY OF THE FORMATION AND DEVELOPMENT OF THE L'AMORE HOTEL Address: 378 Vo Nguyen Giap Khue My, Ngu Hanh Son, Da Nang Phone: 0905187276 Fax : (84.8) 39236427 Email : Lamorehotel.com Website : www L'amorehotel.com Geographical location  L'amore Hotel has been famous for over 50 years, now with a three-star standard under Da Nang Tourism Corporation is the perfect combination of modern architecture with the grace of Vietnamese hospitality For companies  L'more Hotel is located at 378 Vo Nguyen Giap, Khue My, Da Nang City Close to the large market and the city center as well as attractive entertainment spots, is a suitable place for shopping, entertainment and is only a ten-minute drive to the city center to visit the market of commercial areas and other monuments -4- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore  Currently, the appearance of the Lamore Hotel is a seven-storey main building facing the Sea Road, on the side is facing the famous markets  Even if you happen to pass by the hotel, it is difficult not to look at the bright modern architecture, a house with elegance and elegance In addition to the unique designs and sculptures plus the enthusiastic service of the hotel staff will make you want to stay at the hotel to have the opportunity to immerse yourself in the luxurious architecture with the enthusiastic reception of all hotel staff History of hotel formation and development  The hotel has just been built but the operation of the hotel is quite popular so no one seems to notice that this is a new guest  Until 2019, the hotel has full restaurants and some special services for guests to stay but in recent years the pandemic has occurred, causing the hotel's revenue to lose revenue so that the maintenance of those services is no longer available  Currently, the complete appearance ava L’amore Hotel Currently seven-storey building, a three-star hotel under Da Nang Tourism Corporation specializing in the business of hotels – restaurants, producing mooncakes, other services L’amore hotel mooncakes are trusted by many people because of the quality and reputation of the hotel Number of services in the hotel  Serve dining in the room  Laundry during the day  Car rental  Press counter, travel information counter  Take/pick up to the airport -5- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore  Meeting room  Business center Facilities and equipment at the hotel  With the perfect combination of unique architecture with vietnamese hospitality and modern amenities, L'amore hotel has created a luxurious and elegant modern style  The hotel consists of 35 rooms, this three-star hotel is changed to meet the needs of guests To make the guest's stay comfortable all rooms have hair dryers, air conditioning, indoor movies, minibar, coffee, tea This charming hotel has long been a favorite destination in Da Nang City for both business travelers and vacationers  The bedroom business area is fully equipped and arranged as follows: * Ground floor  Front desk * 1st floor:  Restaurant  Kitchen Area * 2nd floor:  bedrooms (4 room classes) * 3rd floor:  bedrooms * 4th floor:  Front desk  bedrooms *5th Floor  bedrooms * 6th floor:  bedrooms  Coffee Hall * 7th floor:  bedrooms  suite room -6- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore Each room of the hotel has a storage facility and toilets for staff  From the foyer to the 4th floor there are two elevators for guests and a staircase for the staff in the hotel  In order to have the same reputation as in the business market as today, the hotel has constantly strived to strive especially the best efforts of hotel staff and staff  Organizational structure and number of employees of the hotel  Number of hotel staff  Lamore Hotel has a total of about 50 employees, operating under the direct management of Danangtourist Corporation In order to achieve the desired result that requires the departments, the levels in the hotel must coordinate harmoniously in the direction set out Hotel embellishment diagram HOTEL ORGANIZATION CHART -7- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore General Manager Deputy General Manager Administration Maintenance Marketing HR Manager Sales Corp Executive Housekeeper Sales online Receptionist Housekeeping IT Man Store Keeper Cash keeper -8- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore Generalize the hotel business situation L'AMORE's current revenue includes revenue from guest accommodation and revenue from the restaurant-food division including the retail service business  For any hotel, the business is still the most important Other services such as health care, entertainment and entertainment services are only a sub-part to help the hotel maximize profits Therefore, if not counting the restaurant division of the Hotel because l'AMORE Hotel has long been famous for its enthusiastic and dedicated service, the room department of the hotel with 50 rooms located from the 1st to 7th floor June 2022 is VND 495,000,202 Recently, the hotel has become increasingly popular among the Chinese community and international visitors, so the revenue of the room department increased many times is not difficult to understand Yg CHAPTER II: RECEPTION DEPARTMENT Overview  Due to the characteristics of the hotel consisting of floors ground floor, the reception department of Dong Khanh Hotel consists of people, and is arranged on all floors in the hotel Located on the ground floor of the hotel is the central reception This counter has a very important task that is to solve all guests' requests And guide guests to other counters that guests request The next receptions are located on the floors of the hotel, which are responsible for solving all questions and requests of guests on their floors  This is the operation center of the entire hotel, the hotel connection point, the staff, support for the hotel management The receptionist has the task of:   o Welcome guests o Introduction, sale of rooms (rooms) and other services -9- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore o Get chamber reservations and room layouts  o Check-in for hotel registration for guests   o Direct and coordinate with the staff during the stay at the hotel Receiving and resolving complaints   o Track, update and aggregate guest expenses   o Payment and departure of guests Participating in the advertising and marketing work of the hotel  o Other tasks Reception stages o 2.1 Stage before guests arrive at the hotel o Guests choose a hotel to stay in and book a room in advance o The choice of hotel of guests comes from many factors such as good impressions from previous stays, advertising information of the hotel, recommendations of friends, relatives, location, prestige and price of the hotel sometimes the decision to choose the hotel of the guest is also due to the convenience of booking the room and the description of the hotel, the equipment, the room price is convincing of the booking staff o In addition, when choosing a hotel, it is also affected by the attitude, style of professional ability and communication of the booking staff o In order to make a good initial impression on guests, the booking staff must be able to behave quickly, accurately meet the requirements of the guest's room and need good communication and sales skills o If the reservation is accepted, the staff who book the room shall make a registration form for the guest's reservation The data collected during the process of receiving the reservation will help to prepare guests well; make guest registration records, arrange rooms, determine room prices and prepare other conditions o 2.2 Guest stage to the hotel o Activities during the guest's arrival period include; welcome, check in the room and provide information to guests When guests arrive at the hotel, a new -10- Họ & tên: Chu Thị Liên Lớp EL19A3A 11/05/2022 Today, I am exposed how to work on the system Each hotel will use different types of software so I have to be attentive and progressive in these things 12/05/2022 Learning how to use computer software, practicing keyboard skills Understanding how to use room card, and office computer system 13/05/2022 Today is the fourth day I come to work here, the head of the front desk let me get acquainted with some customers 14/5/2022 Checking mail, receiving faxes and composing message content Looking for new customers by makephone call 15/5/2022 Week (From may 16th to may 22th ) Today I only came for a two-hour training session, but today my work capacity has increased I am no longer shy to communicate, or solve problems faster 16/5/2022 Day off 17/05/2022 18/05/2022 after a day off I seem to have regained a lot of energy but I made a few mistakes when entering customer information into the system and made the customer uncomfortable Today's work and customers are quite small, so I don't have to work much, and I can go home early 19/05/2022 Day off 20/05/2022 Day off 21/5/2022 Week (From may 23 th to may GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore Checking mail, receiving faxes and composing message content Reply message’s guest and consult the customers 22/5/2022 Day off 23/5/2022 anything else day by day I work harder and pay more attention to the work I am doing so my mind feels very stressful, but when I finish the job well, I feel very happy -13- Họ & tên: Chu Thị Liên Lớp EL19A3A 29th ) 24/05/2022 Cheking email, checking room, reply message’s guest I assisted housekeeping department, because today, our hotel was full room 25/05/2022 Day off 26/05/2022 27/05/2022 Week (From may 30th to 5th ) GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore Writing content to post on meta and the page sites’L’amore hotel, even other sites Day off 28/05/2022 Checking mail, receiving faxes and composing message content Reply message’s guest and consult the customers 29/05/2022 The manager let me work alone, I felt nervous but still very excited because of my efforts 30/5/2022 Day off 31/5/2022 Checking out for rooms Check weksheet,photo list check in 01/06/2022 Advertising with guests about special offer tour an ticket 02/06/2022 Every day at the end of the shift, we have to sum up the day's revenue and methodically hand over the shift to another receptionist 03/06/2022 Day off 04/06/2022 05/06/2022 Checking out for a guest staying standard room for days Day off Week (From June 6nd to June 12 th ) 06/06/2022 Making confirmation letter by using the computer Helping guest to bring luggage Resolving complaint of guest about wifi -14- Họ & tên: Chu Thị Liên Lớp EL19A3A 07/06/2022 Week (From June 13th to 19 th ) GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore Answering email of the customer in Agoda and Traveloka,mytour Collecting payments from guest Resolving complaint of guest about trouble of minibar in room 08/06/2022 Day off 09/06/2022 Learning by heart the price of services such as, Bà Nà tour, Hội An tour and so on Asking the guest about their room number, and double check 10/06/2022 Day off 11/06/2022 Clean the desk, then type the worksheet for the housekeeping department, make a list of guests to check out 12/06/2022 The standard check-in time is 14 pm, so I have to work the afternoon shift until 20 rooms receive guests, then sit and stay for each customer Day off 13/06/2022 14/06/2022 Receiving schedule of work Working at reception department Resolving complaints of guest about air conditioner was broken 15/06/2022 Day off 16/06/2022 Refusing the reservation of guest because there no room in this day Preparing breakfast for guest that they ordered Checking information, saling room for customer through telephone, Meta, and Zalo 17/06/2022 18/06/2022 Day off We study foreign languages, so we have many advantages in this job, there are many foreign tourists -15- Họ & tên: Chu Thị Liên Lớp EL19A3A 19/06/2022 Week (From 20th to 26 th ) Week from 27th June to 30th June 20/06/2022 21/06/2022 GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore and at least people will check in a day, completely using English to communicate Cleaning the front desk Checking all room in hotel Changing the room for a guest Day Off Cleaning the front desk Checking mail, receiving faxes and composing message content 22/062022 Day off 23/06/2022 My job is the same as every other day, still cleaning my work area, checking the list of guests staying, checking out guests and resolving guest complaints 24//06/2022 Day off 25/6/2022 Answering email of the customer, Check-in for group of guests staying superior room 26/6/2022 Today we will have a meeting for all staff to change the way we work and find a way to overcome the weaknesses of the hotel 27/06/2022 Receiving mail and zalo, reply messages for guest.,Cleaning the front desk, confirm booking email of guest 28/06/2022 Even though I'm a trainee, today I still receive the same salary as everyone else, thanks to my efforts and efforts, I have received additional rewards for myself After receiving the salary we started assigning work as usual 29/06/2022 I take a break today to finish my internship report 30/06/2022 On the last day of the internship, I don't know if I will stick with the company for a long time, but I still feel a bit disappointed, a little grateful to the person who accepted me to pass on my experiences -16- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore CHAPTER III: THE PROCESS OF WELCOMING GUESTS TO BOOK - General requirements: - When arriving to receive the shift, the receptionist must receive the handover in the handover book which includes furniture, information to be done to guests such as papers, envelopes from outside sent to guests, envelopes containing funds such as deposits, funds If there is a loss in any case, the case is responsible - The information of the previous shift handed over to the next shift must be clearly written on the paper, should not be handed over because it is easy to forget because it is easy to forget due to the nature of the receptionist's work there are many transactions - When receiving the shift, the receptionist will check hotel status to immediately grasp the work that needs to be done If it's a morning shift, see how many check-out rooms there will be, how many check-in rooms have early C/I or late C/O If it's an afternoon shift, see if there's a room that hasn't checked out on the machine or if there's an L.C.O room - Important information that has not been done must be written reminder note in the calendar right in front of you so as not to be forgotten Vd: early information C.I, L.C.O, special payments - Preparation section before guests arrive: - The guest's profile will be sent to the reception by the Sales Department with a photo booking clip with the reservation sheet with the necessary details of the guest -17- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore information that has been reconfirmed Based on this booking, the receptionist obtains the information of the guest to facilitate the pick-up All rooms booked through the sales room must have a booking sent to the front desk If you are a walking guest who booked a room in advance through the reception, there is Reservation Form, walk in directly to get the room immediately, resistation form - The number of rooms booked in advance has been arranged before the guest returns due to the head of department arranged one day in advance The night shift is responsible for printing in advance the next day's guest and arrival list When guests return, they need to check back through housekeeping to make sure the room has been cleaned up - Check-in section for guests: * When guests arrive at the hotel, the receptionist must take the following steps: "Good morning sir/madam, how can/may I help you?" - Determine the type of guest: + If guests are guests who not have reservations (walk in) to ask for room rental, recommend avalable rooms for guests to choose from After the guest has agreed, we check in for the guest + If you have a reservation, ask the voucher to know the name of the guest, the name of the company / person who has booked for the guest Search the computer to see if this guest exists or not * Check on the computer: - If there are guests on the machine, it is necessary to repeat to the guest information about the time of stay from what day to the day, special services guests have booked such as lunch, dinner at the restaurant, hotel tour booking, car rental To avoid unnecessary misunderstandings -18- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore 3.1 Check-in procedures for guests 3.1.1 Check the information - If there is no guest name on the machine, it is necessary to check the booking information or of the booking agent (sales) to still settle for guests It is not recommended to always tell guests that there is no room of the guest booked if the guest's name is not seen on the machine because there may be some reason * In this case, we should invite guests to sit in the lobby while waiting for us to check the information + If T/A does not book a room for guests, we must contact T/A to check again (usually the Sales department will check) Once you've reached an agreement with T/A, there will be a solution It is possible that the guest will stay or not depending on the case + If the fault of the booking recipient is not placed on the machine, we will try to find a room for guests to check in (may have to upgrade if there is no longer the type of living room booked) If there are no more types of rooms, you will find a room at another hotel to replace 3.1.2 Check-in procedures for guests: + Call Housekeeping to inform you to check in room number Borrow a guest's passport: - If you are a guest paid for the room by the company, you can return the passport to facilitate the passengers to travel after having obtained enough declared information It is usually an appointment after one to two hours depending on the ability to complete or the level of need of the guest -19- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore - If you are a self-paid guest, you must keep the guest's passport to make sure that you will pay Ingeniously inform if guests need a passport, guests will have to deposit /or pay the room fee as required by the hotel - If you are a Vietnamese guest using ONLY CMT, ask the guest to deposit or pay all the room fee in advance if possible Note: When receiving the passport or id of the guest, we must number the room to facilitate the management and return for guests Avoid mistakenly paying another guest or worse, forgetting to pay the guest The passport will be arranged in order to facilitate the search Ask guests to sign the Resistation Form to confirm that they are staying at the hotel (especially for guests paid by T/A or Company) Other information will be completed later 3.2 Determine the payment method of the guest: + If you are a guest booked by the company, you will usually pay when checking out If you are a non-guaranteed guest, you are asked to make a deposit for the first night If you can convince guests to pay off the room, it is always best + The deposit will be placed in the sealed envelope and signed by the staff to hand over to the next shift or return it to the accountant after the guest checked out If the guest pays with a credit card of the type accepted by the hotel, the receptionist will check in the card for the guest and will print out sales slips, including contacts, one customer and two more to ask the guest to sign and save as a corresponding amount when paying the accountant After making the card, we must settlement to inform the bank Usually at the end of the day, but to be sure, we it right after the card -20- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore - The deposit of the guest will be posted on the machine immediately after receiving the money 3.3 Assign room locks and bring guests to the room: - Coupons: Deliver coupons and welcome drink vouchers to guests simultaneously + introducing hotel services such as restaurants, bussiness center, tours, transportation - Hand over the room lock to bellman for Bellman to take guests to the room -Wish guests a good time at the hotel: " Have a nice stay sir/mardam!; Enjoy your stay here!" 3.4 Check-in on the machine and complete the dossier: + Check in on the machine (group check in for delegation guests will be faster), complete the missing information of guests such as passport number, expiry date, visa Usually go to the change/view folio section or also go to assign guest information to complete the guest's information + For guests: If you are a group guest (usually three or more rooms), the guest list and room number will be printed in advance When the delegation returns, the receptionist will give the list to the head of the delegation to check if there is the right type of room for guests and guests in the same room If there is a change, the receptionist updates again to make changes on the computer - When handing over the key, the receptionist should assign to the head of the delegation for the head of the delegation to hand over to the guest - Ask the information of the delegation through the delegation such as check-out time, whether or not an alarm is needed, if the delegation returns, ask the time the delegation will return to prepare for the reception -21- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore - The passport of the delegation will be received and returned to the whole delegation, usually handed over to the head of the delegation to avoid confusion Do not assign sporadically to each room The end TRƯỜNG ĐẠI HỌC ĐÔNG Á KHOA NGƠN NGỮ VÀ VĂN HĨA ANH CỘNG HỊA XÃ HỘI CHỦ NGHĨA VIỆT NAM Đọc lập – Tự – Hạnh phúc PHIẾU NHẬN XÉT CỦA GIÁO VIÊN HƯỚNG DẪN A Về mặt hình thức báo cáo: ………………………………………………………………………………………… ………………………………………………………………………………………… B Về mặt nội dung báo cáo: ………………………………………………………………………………………… ………………………………………………………………………………………… C Tinh thần, thái độ thực tập: ………………………………………………………………………………………… ………………………………………………………………………………………… D Những thiếu sót, hạn chế: ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… ……………………… E Xếp loại cho điểm: Các tiêu chí đánh giá hồn thành mức độ Điểm tối đa ĐGVHD giao 1.Nộp nhật ký thực tập tiến độ 10 Thái độ hợp tác trách nhiệm 10 -22- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore Chất lượng báo cáo: 3.1 Hình thức 3.2 Nội dung 3.3 Ngữ pháp, tả 3.4 Sự trơi chảy, mạch lạc Tổng điểm 10 30 20 20 100 Điểm sinh viên đạt được: (Điểm trung bình (ĐGVHD+ĐCBHD)/2) chữ:…………………………… ………, Ngày…….tháng……năm……… Giáo viên hướng dẫn -23- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore -24- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore -25- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore TABLE OF CONTENTS The foreword: ChapterI: Overview of L’amore Hotel: page 1.Geographical location: page 2.History of hotel formation and development: page 3.Number of services in the hotel: 4.Facilities and equipment at the hotel: .page 5.Hotel organization diagram: Generalization of the hotel business situation: page 10 ChapterII: Reception Department: page 11 1.Overview: page 11 2.Reception stages: 3.Receptionist diary: 2.1.Period before guests arrive at the hotel: page 11 2.2.Guest stage to the hotel: page 12 2.3.Hotel stay period: .page 12 2.4.The stage where guests pay for check-out and leave ks: page 13 ChapterIII: The process of welcoming guests to book: page 14 1.General requirements: page 14 2.Preparations before guests arrive: page 14 3.Check-in section for guests: 3.1.Check-in for guests: page 15 3.1.1.Check the information: page 15 3.1.2.Check-in for guests: page 16 3.2.Determine the payment method of the guest: page 17 3.3.Assign the room lock and bring guests to the room: page 17 3.4.Check-in and complete the application: page 18 Comments of GVHD topic: Comments from bussiness: -26- Họ & tên: Chu Thị Liên Lớp EL19A3A GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore -27- ... GVHD: Thùy Dương Đề tài : NV lễ tân KS L’amore FACULTY OF ENGLISH LANGUAGE AND CULTURE ******* INTERNSHIP REPORT Company/Institution’s name: L’amore Hotel Address:378 Vo Nguyen Giap, Ngu... the hotel has constantly strived to strive especially the best efforts of hotel staff and staff  Organizational structure and number of employees of the hotel  Number of hotel staff  Lamore Hotel. .. Overview of L’amore Hotel: page 1.Geographical location: page 2.History of hotel formation and development: page 3.Number of services in the hotel: 4.Facilities and equipment at the hotel: