internship report company apax english joint stock company apax leaders

THUONGMAI UNIVERSITY ENGLISH DEPARTMENT - INTERNSHIP REPORT Company: APAX ENGLISH JOINT STOCK COMPANY_APAX LEADERS Student : Le Hoai Nam Class : K52N6 Student Code : 16D170380 Hanoi, 2020 ACKNOWLEDGEMENT First of all, I would like to express my grateful to all the teachers at Thuong Mai University who helped and provided me with instructions to be able to complete this internship report During my internship at Apax, I received a lot of advice from departments and colleagues, especially from the department manager - Mr Nguyen Cong Luan Although they were very busy with their work, my colleagues still support to help me in the right direction and get the best internship experience during training This internship was really one of my most valuable experiences This is the first time I have the opportunity to work in a professional and dynamic environment with great people This experience also made me understand the professional job very different from the experience when we study at school This is really one of the memorable milestones in my career, I will try my best as well as take advantage of the knowledge I have learned to improve myself further in the future Page TABLES OF CONTENT ACKNOWLEDGEMENT TABLES OF CONTENT LIST OF STATISTICS: APAX ENGLISH JOINT STOCK COMPANY_APAX LEADERS OPENING PART 1: AN OVERVIEW OF APAX ENGLISH JOINT STOCK COMPANY_APAX LEADERS 1.1.1 Introduction 1.1.2 The process of formation and development .4 1.1.3 Field of operation course 1.1.4.Organizing structure 1.1.5 Function - Missions - Achievements 1.2 An overview of the department of internship – Office Department .5 PART 2: THE INTERNSHIP PROCESS AT Apax Leaders 2.1 Assignments Page 2.1.1 Introduct and Intruct the product for children and their parent 2.1.2 Bridge between student and foreign teachers 2.1.3 Translate feedback of foreign teachers to children’s parent 2.2 Difficulties and experienced lessons 2.2.1 Difficulties 2.2.2 Experienced lessons 10 PART 3: THE USAGE OF ENGLISH IN APAX LEADERS 12 3.1 Current situation of the use of English in Apax Leaders .12 3.2 Solution proposal .12 PART 4: GRADUATE THESIS PROPOSAL .14 4.1 Proposal topics 14 4.2 Analyzing each topic 14 CONCLUSION 15 Page LIST OF STATISTICS: APAX ENGLISH JOINT STOCK COMPANY_APAX LEADERS OPENING Nowadays, we are in the era of technology, with lots of improvements and changes The world is getting more modern, technology is growing, becoming an integral part of our lives Moreover smartphone devices are outstanding among them with a huge role in modern life today In recent years, we have shown the world that Vietnam is not only rich in natural resources but also one of the extremely potential markets for technology development For that reason, Apax Leaders was born with the purpose of providing the new technological education for Vietnamese students in ages of to 18 years-old, meeting the needs more modern experience and also a better life is one of the bridges that has been contributing to the development of the economy The company has been operating for nearly 10 years - established in 2011 Up to now, Apax Leaders has invested heavily in equipment Smart Tv and modern facilities for student studying as well as possible The company is currently the first english center to have high technology classroom With month of internship at the company, I had time to experience and learn, cultivate more knowledge and skills to be able to adapt to the workplace environment, here is a report on the the work that I have done at the company recently Internship report is divided into main parts: Part 1: Company overview - APAX COMPANY_APAX LEADERS Page ENGLISH JOINT STOCK Part 2: Internship process at Apax Leaders company Part 3: The usage of English in Apax Leaders company Part 4: Proposed graduation thesis Because of the limited practice time, combined with the many shortcomings of the skills, the report certainly has some mistakes I hope to receive comments from the teachers to complete this report In the process of writing this report, I would like to thank the staff in the Marketing Department for supporting me to be able to complete this report PART 1: AN OVERVIEW OF APAX ENGLISH JOINT STOCK COMPANY_APAX LEADERS 1.1.1 Introduction Company Name (in Vietnamese): English Commercial Name: APAX ENGLISH JOINT STOCK COMPANY_APAX LEADERS Address: Tang 3, Sun Grand Ancora City, Lương Yên, Bạch Đằng, Hai Bà Trưng, Hà Nội Telephone: 1900 636056 Date of establishment: 23/05/2015 Business License: 0106019184 Business Code: 0106019184 Website: http://www Apaxleaders.edu.vn 1.1.2 The process of formation and development Page In 2015, Apax English was established as a children's English brand from the cooperation between Chungdahm Learning Group and Egame Online Educational Game Joint Stock Company With an educational philosophy based on language development and creativity in children, Apax English helps students gradually build independent thinking and the ability to use English fluently to become real leaders consumption in the future 1.1.3 Field of operation course - I garten ( from to years-old) - April ( from to 15 years-old) - 4.0 ( from 14-18 years-old) 1.1.4.Organizing structure Organization chart of Apax Leaders Director Business Department Officer Department Page 1.1.5 Function - Missions - Achievements Function Apax Leaders not only offers international standard English training programs that help students become able to use them as a second language, but also helps the younger generation equip soft skills and creative thinking Each curriculum at Apax Leaders has its own teaching method, designed for Asian students, suitable for each age The program not only helps children perceive and perfect listening - speaking - reading - writing skills, but also maximizes their creativity and practice to foster their passion and future orientation Missions With the development of Vietnam market, Apax Leaders has main tasks: The first task is to distribute users quality technology products in studying english This will help VietNam innovate teaching method english that make Children learn english as a secord language The next important task is to create a good environment Not only is the working environment for employees but also a thoughtful customer care environment, making customers increasingly trust Apax Leaders Achievements After years, Apax Leaders has 63 centers nationwide with tens of thousands of students, becoming one of the leading English training systems In addition to teaching technology 4.0, Apax Leaders representative said that the secret of the brand's success is human No matter how modern technology is, people still play an important role More than 700 well-trained native teachers and thousands of Page excellent employees, with the entrepreneurial spirit, are factors that have helped Apax Leaders go so far and fast in recent years 1.2 An overview of the department of internship – Office Department Office department has a total of more than members The department has been operating since the early days of establishing the company with Mr Nguyen Cong Luan as the head and Ms Le Thuy Trinh as the deputy head Main activities of Office Department: Page ● Host Class Moniter (HOCM) - Responsible for the board of directors of the company's members for the marketing department's activities Organize and inspect employees to complete the company's monthly, quarterly and annual plans - Encourage employees to actively participate in social and cultural activities Implementing well the policies of the Party, the State, the sense of organizing discipline, rules and regulations of the company - Support writing letters of commerce as well as translators in meetings with foreign partners and new product launch events ● Class Monitor (CM) - Monitor in the class including update children’s information if they are attended or absent - Folow and improve weak leaners on extra-class focusing student’s Gammar - Prepare for documents on midterm tests and final exams - Report student’s progress for their parent ● Teacher & Head Teacher - In charge of translating correspondence as well as documents related to product, - Direct contact with foreign partners from South Afica, America, England - Collect documents after completing the delivery consignment - Welcome foreign teachers, parent and children coming and working at the center - Monitor incthe classs including update children’s information and Page - Teach weak leaners - Prepare for documents on midterm tests and final exams - Perform other assigned tasks Page 10 PART 2: THE INTERNSHIP PROCESS AT Apax Leaders 2.1 Assignments I was an intern at the company's Office department This division covers advertising and product introduction activities On the job there are many english language documents to handle to make student understand lesson accurately as well as talk to parent student’s innovation during the course With the support of the members of the company as well as the managers, I was assigned to translate documents including teacher’s background and teacher’s comment for customers such as parent and children In addition, I honestly play a examiner role to pre-test new comer who want to look for a suitable English class JOB DESCRIPTION - Translate documents and information related to new products - Supporting foreign teachers when coming to work at the company - Communicate with children and check their homework through learing technology systerm usually - Dicuss student’s progress and persude parent to renew fee on the next course at the company JOB REQUIREMENTS - Good listening, speaking, english gammar ability in english - Communication and translation skills are priority - There is a high sense of responsibility, agility, care and thoughtfulness at work Page 11 - Have the desire to develop your own skills and be willing to help colleagues develop together - Have a positive attitude - Able to work under pressure BENEFITS - Provided the best conditions and equipment to complete the job - Working in friendly and professional environment - Be enthusiastic guide and get a lot of work experience - Trained and learned practical skills and experience about education 2.1.1 Introduct and Intruct the product for children and their parent Apax Leaders is the company whose main products are technology products Technology products which are highly applied and required high accuracy in studying and teaching For example, for students,they need to create owned lesson content by video clips with each of topics Then their parent can see how their son’s performance is by I-Learning program 2.1.2 Bridge between student and foreign teachers My internship relates to communicate work, so it's necessary to connect with foreign partners Foreign partners are an opportunity and a bridge to help the company grow Therefore, the company will need a translator team to support foreign teachers when working in Vietnam Currently the company is working with a lot of great partners from many other branches in Apax education Systerm Page 12 Along with the professional translator team, the company has made specific reception plans for foreign partners Partly to let the partners see the friendliness in the company's about Learning English called E-learning and CTP means Creative Thinking Project In the department, I had the opportunity to train and learn from the company's professional interpreters Those lessons are really useful and I have also applied the work in practice In meetings with business partners I also had the opportunity to support translation for foreign partners This helped me a lot not only in translating but also improving my negotiation ability when the partners came to Vietnam 2.1.3 Translate feedback of foreign teachers to children’s parent In every company, meetings play a very important role Meetings are a place for the company to review as well as find challenges, solutions, and new directions in the future For that reason, it is extremely important to capture the main content of the meeting Therefore, our department always compiles the main content and records the meeting minutes so that all employees in the department can grasp the contents of the meeting, thereby working effectively I also did not have much trouble recording the meeting minutes because I was enthusiastically supported by my colleagues 2.2 Difficulties and experienced lessons By completing the assignments and assignments, I have learned many skills and professional lessons Within a month of internship at the company, I tried my Page 13 best to learn new things to improve myself However, besides the benefits, there are still difficulties that I need to overcome so that I can learn lessons from the future 2.2.1 Difficulties  Still making many grammatical errors In my daily work, I have to use English quite a lot, but I realize that my grammar part is still quite weak I often make grammatical mistakes, although this is not too influential when communicating, but it will have consequences when translating commercial correspondence as well as exchanging with partners Moreover, using the correct grammar is also important because it will directly affect whether the partner understands the main content or not This is one of the serious problems that I need to fix right away ● Not much practical experience on the product technological learning English Despite translating as well as viewing a lot of documents about the product However, in the past month, the practical experience with actual product is not much Most of the time I spend with information about the products But I have not known to install it on computer PC with Android sortware the actual product, this is an extremely regrettable thing I hope next time I can experience it more directly ● It takes more time to understand more about the company's culture The part that I practice is the Marketing department, this is one of the very enthusiastic and dynamic departments However, because I have only been working for month, I still need time to learn about working habits and working culture at the company Page 14 ● Not getting along with everyone As a intern with very little experience I find it difficult to adapt to a new working environment Information, data as well as contact and working with foreign partners are frequent This put me under pressure for the first weeks of my internship at the company However, during the internship I have been helped and advised a lot, so I think in the future I will get used to this working environment 2.2.2 Experienced lessons For any intern, acquiring and adapting to a new environment, a new working style will be difficult During previous month, despite many obstacles during my internship, I overcame and learned my lessons after graduating and going to work One of the lessons when I practice and work at Apax Leaders is that I always have to prepare before translating I need to find the product documentation and information carefully before writing about it This is also one of my most valuable lessons I always have to carefully check the information and comments about the product to avoid errors in the translation process This is one of the lessons for me not only during my internship but also in my work and life later One of the other lessons that I feel very fortunate to have experienced is never being able to decide anything on my own In any case, we're in a team together So when I have any new ideas or ideas, I will share them with everyone for discussion If the idea is good, then we will it If something is wrong, we will fix it Absolutely never should decide anything because it will affect the team Page 15 I trained and tried my best to adapt to the harsh and stressful working environment This has made me more mature, more thoughtful, more careful in my exercise Although the early days made me tired, I focused and did my best to complete the assigned task Next, after a month of practice, I also felt that my English skills were not good As a student of the English Department of the University of Commerce, I have been exposed to a lot of English but I need to improve to be more confident in an English speaking environment Moreover, my communication skills are much better than before Because the job involves contacting, communicating with foreign partners, these two skills must be really good At first, I was not used to the job, so I made some mistakes However, I have been greatly helped by my siblings, pointing out the mistakes that my next efforts should avoid Last but not least, it is the spirit of learning I have experienced many situations, which are difficult to meet in the years of college Therefore, I have learned many lessons and can solve problems if I meet again Page 16 PART 3: THE USAGE OF ENGLISH IN APAX LEADERS 3.1 Current situation of the use of English in Apax Leaders Today English has become a global language Among hundreds of different languages, the world has chosen English as a language for people to understand each other International events, held worldwide, use English English is widely spoken and is the preferred language of communication This shows the importance of English in daily life and work In addition, English is an important key for every business English represents the bridge between businesses, thanks to English, businesses will find a common voice English is also the key to providing opportunities for business expansion, cooperation with foreign partners and investors This will improve the efficiency as well as gain great profits As a company specializing in the field of import and export, as well as modern technology products, English is a necessary part for the company to contact and exchange with foreign customers and business partners This can be understood through documents, business correspondence, or meetings with foreign partners English plays an indispensable role in the process of working at the company However, the usage of English at the company is not wide Except for the Marketing department that uses English regularly to communicate, communicate and transact with foreign partners, most employees in the company not use English fluently and often Partly because other departments not regularly Page 17 contact foreign partners and customers, in their daily work, they interact with and exchange with Vietnamese customers, so the use of English is not frequent In the Office department, English is frequently used Almost all staff can use English Staff also have background knowledge and professional knowledge, so directly using English to work is regular 3.2 Solution proposal ● About the company - Recruit employees in a more selective manner and continually evaluate the quality of work even if they are selected to be permanent employees Open skills training as well as case handling for staff Courses need to be conducted and tailored for staff to acquire basic skills - The company also needs to organize group training sessions, team building so that the staff can help and learn from each other Since then the employees will become more united and the work efficiency will be improved In addition, employees who are proficient in English should be given priority and regularly guide other colleagues ● About the employees - Self-train, cultivate more knowledge as well as the ability to use English Increase the use of English in many work environments, not just at company This is a necessary practice, a prerequisite for growing the company in an integrated economy today - Attend courses and programs organized by the company to find out the limitations and advantages of yourself so that you can continue to revive and Page 18 promote Strengthening foreign language, increasing the association with other members of the company, towards common goals, further developing the company - Actively ask when you need help One of the biggest problems for employees today is that they don't dare to ask when facing difficulties This is a wrong thinking, if employees feel that the task assigned is too , they should ask for help from colleagues From there the work will become easier Moreover, this also helps employees have closer ties Page 19 PART 4: GRADUATE THESIS PROPOSAL 4.1 Proposal topics ● Common errors in English speaking lessons of first/second year English major students at Thuong Mai University ● Students’ attitudes towards doing English presentations at Thuong Mai University ● Difficulties in English speaking skill- From the perspective of students at Thuong Mai University 4.2 Analyzing each topic Topic 1: Common errors in English speaking lessons of first/second year English major students at Thuong Mai University In this topic, we will learn about the habits, ways of using words of students in English-speaking lessons of new students to school Because they are all new students, they may lack the experience and skills in using English in communication and classroom exercises With my experience, I can help to improve their skills Topic 2: Students’ attitudes towards doing English presentations at Thuong Mai University Presentation skills are now one of the most important skills Good presentations will enable us to confidently speak in public, as well as help us gain more opportunities in the future However, students currently have a negative attitude towards the presentations I want to make this clear and help students be more active in presentations Page 20 Topic 3: Difficulties in English speaking skill- From the perspective of students at Thuong Mai University Currently English has become a very common language, so using English to communicate is also essential However, most students are still quite timid when communicating in English I want to learn about the difficulties students have in order to help them communicate in English better Page 21 CONCLUSION After nearly years of operation and development, Apax Leaders has achieved goals in the eduacation english as well as a top one corporation about pratice and creativity in english for children Within a month of internship, this training course gave me the opportunity to apply the knowledge gained at the university to reality This helped me understand how the real job and university are different I also had the opportunity to learn more about the style, working attitude and working environment in the company These are extremely valuable experiences and I think I will only be able to get them when working and practical experience These experiences also give me a new direction, helping me to partially guide my future career I feel extremely lucky to be an intern at this company Through what I have experienced at the company, I have made this report to find out the current issues of using English at the company, I hope that it will contribute to the development of the company in the near future Once again, I would like to thank HOCM Mr Nguyen Cong Luan and all the colleagues at the company for supporting me to finalize this report Hanoi, September 27th, 2020 Student, Le Hoai Nam Page 22 Page 23 ... this report PART 1: AN OVERVIEW OF APAX ENGLISH JOINT STOCK COMPANY_ APAX LEADERS 1.1.1 Introduction Company Name (in Vietnamese): English Commercial Name: APAX ENGLISH JOINT STOCK COMPANY_ APAX LEADERS. .. LIST OF STATISTICS: APAX ENGLISH JOINT STOCK COMPANY_ APAX LEADERS OPENING PART 1: AN OVERVIEW OF APAX ENGLISH JOINT STOCK COMPANY_ APAX LEADERS ... is a report on the the work that I have done at the company recently Internship report is divided into main parts: Part 1: Company overview - APAX COMPANY_ APAX LEADERS Page ENGLISH JOINT STOCK