Wellness Hotel Project Proposal TOPIC 4 RESERVATIONS AND CHECK IN Cao Thị Quế Anh You can describe the topic of the section here 03 GROUP 4 Lê Thị Thùy LinhYou can describe the topic of the section he[.]
TOPIC RESERVATIONS AND CHECK - IN GROUP 01 You can describe the topic of the section here Lê Thị Thùy Linh 03 You can describe the topic of the section here Cao Thị Quế Anh 05 You can describe the topic of the section here Phạm Thị Kiều Trinh 02 You can describe the topic Trương Thoại of the section here Vy 04 You can describe the topic of the section here Phạm Thị Thanh Ngân 06 Our team You can describe the topic of the section here Check-in Reservation Reservation conversation CONTENT CONTENT Check-in conversation Minigame 01 RESERVATIONS 1.1.1 DEFINITION Reservation in the hotel industry is defined as blocking a particular type of guest room (e.g., single room, double room, deluxe room, executive room, suite, etc ) for a definite duration of time (i.e., number of days of stay) for a particular guest 1.1.2 TYPE OF RESERVATION Non-guaranteed Guaranteed reservation reservation In conditional A this guest reservation confirms the or simple booking agreement by paying aguest between conformational and the hotelcharge in which andhotel on agrees another to hold the hand room hotel untilalso 6pmhold in thethe dateroom of arrival request If the guest untilfails sepcific to attain duewithin dates cancellation and time hours, the room will be released for resale of arrival 1.1.3 SOURCE OF RESERVATION 1.2 PROCEDURE: Received the enquiry for reservation Determine name of guest, how many people, number of days of stay, desire of room type, desired room rate, special request Introduce about room type, room rate, accompanied service Deposit for guarantee Confirming the reservation and send reservation confirmation to guest email 02 Reservation conversation Reservation staff Que Anh UFM Hotel UFM Hotel 100 rooms room types: Standard, Superior, Deluxe, Suite Customer Name: Thoai Vy Phone: 0792033555 Mail: thoaivy@gmail.com Credit card No : 1002 0303 4566 6543 The content of the dialogue A female guest whose name is Thoai Vy wants to: ● Book a Standard double room including breakfast for her and her friend ● Check-in on the 1st of July and check-out on the 3rd of July ● Choose guaranteed reservation ● Deposit 100 USD in advance ● Pay by credit card ● Special request: Non-smoking room, city view 03 CHECK-IN PROCEDURE 2.1 DEFINITION In the hotel, check-in is the process by which the receptionist performs registration and confirmation operations for guests who book rooms to be allowed to stay The check-in time of the hotels is usually 2:00 pm daily TANDARD CHECK-IN PROCEDURE Before the start of the shift, the receptionist must check the arrival list and prepare the registration form When guests come to check-in Welcome guests with a smile and make eye contact with guests from a distance Then, offer assistance Guests made a reservation Ask guests Could you tell me if you have made a reservation before? Guests haven’t made a reservation Guests made a reservation Keep asking guests for the guest’s name, passport/ID card, and booking source Check on the system Show the registration form in front of guests and reconfirm If all the information is correct, ask guests to sign Guests haven’t made a reservation The receptionist will provide guests with room types and rates The receptionist will enter the system to create a booking Follow the same check-in procedure as situation Ask guests about payment methods and make payments Make a room key Hand over the key and provide information about hotel facilities for guests Ask if guests have any requests Besides, wish them a happy stay and open guest folio on the system 04 CHECK-IN CONVERSATION Minigame Minigame Kahoot! ... booking agreement by paying aguest between conformational and the hotelcharge in which andhotel on agrees another to hold the hand room hotel untilalso 6pmhold in thethe dateroom of arrival request... reservation confirmation to guest email 02 Reservation conversation Reservation staff Que Anh UFM Hotel UFM Hotel 100 rooms room types: Standard, Superior, Deluxe, Suite Customer Name: Thoai Vy Phone:... In the hotel, check-in is the process by which the receptionist performs registration and confirmation operations for guests who book rooms to be allowed to stay The check-in time of the hotels