Đang tải... (xem toàn văn)
UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business Ta Tran Trung KNOWLEDGE SHARING INTENTION AMONG EMPLOYEES IN SMALL AND MEDIUM SIZED ENTERPRISES A CASE IN HO CHI MINH CITY, VI[.]
UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business Ta Tran Trung KNOWLEDGE SHARING INTENTION AMONG EMPLOYEES IN SMALL AND MEDIUM SIZED ENTERPRISES: A CASE IN HO CHI MINH CITY, VIETNAM MASTER OF BUSINESS ADMINISTRATION Ho Chi Minh City – Year 2018 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business Ta Tran Trung KNOWLEDGE SHARING INTENTION AMONG EMPLOYEES IN SMALL AND MEDIUM SIZED ENTERPRISES: A CASE IN HO CHI MINH CITY, VIETNAM MASTER OF BUSINESS ADMINISTRATION SUPERVISOR: Dr TRAN PHUONG THAO Ho Chi Minh City – Year 2018 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com ACKNOWLEDGEMENT I would like to express my deep gratitude to my supervisor, Dr Tran Phuong Thao for het patient attitude, valuable comment, helpful advice and continuous encouragement during the time of research and writing this research work My grateful thanks are also extended to my friends, my lecturers and Research Committee for their valuable time as their insightful comments and meaningful suggestions were contributed significantly for my completion of this research LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LIST OF ABBREVIATION WORDS CEO: Chief Executive Officer CFA: Confirmatory Factor Analysis EFA Exploratory Factor Analysis GDP: Gross Domestic Product ITC: Information and communication technology SEM: Structural Equation Modeling SMEs: Small and medium sized enterprises TRA: The Theory of Reasoned Action VND: Vietnamese Dong LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LIST OF TABLES Table A summary of prior studies on knowledge sharing 16 Table Measurement Scale 19 Table Descriptive statistics 21 Table Means and Cronbach alpha of items after deleting items results 25 Table Pattern matrix 27 Table KMO and Bartlett's Test 28 Table SEM Hypothesis testing results 32 Table Multi-group analysis results 34 LIST OF FIGURES Figure Conceptual model 17 Figure CFA model 29 Figure SEM Results 31 Figure Multi-group analysis model 33 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com TABLE OF CONTENTS Introduction 2 Literature review and hypothesis development 2.1 Foundational theory Social Exchange Theory Theory of Reasoned Action 2.2 Related review and hypothesis Research methodology 17 3.1 Research procedure 17 3.2 Measurements 18 3.3 Sampling and methods 20 3.3.1 Sampling 20 3.3.2 Methods 22 Data analysis and results 23 4.1 Reliability analysis 23 4.2 Exploratory Factor Analysis 26 4.3 Confirmatory Factor Analysis 28 4.4 SEM modeling 30 4.5 Hypothesis testing 31 4.6 Multi-group analysis results (The moderating effect results) 32 Conclusions and implications 35 5.1 Conclusions 35 5.2 Implications 35 5.3 Limitations and directions for future research 38 References 40 Appendix Questionnaire English version 49 Appendix Bảng câu hỏi khảo sát (Questionnaire Vietnamese version) 53 Appendix Cronbach’s alpha results 57 Appendix EFA results 59 KMO and Bartlett's Test 59 Appendix CFA results 62 Appendix SEM results 66 Appendix Multi-group analysis results 70 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Abstract Knowledge is a valuable asset, a creativity, innovation, and potential contribution for the development of business That is the reason why knowledge sharing is researched to find out the way to promote knowledge sharing, to take advantage of this core competency A survey with a convenience sample of about 450 SMEs employees in Ho Chi Minh City was conducted with 18 variables and 429 observations valid samples in order to assess an overview of the opinions of all employees in SMEs on intend to share knowledge The data were analyzed by Reliability Analysis, EFA, CFA, SEM method and the results indicated factors Image, Subjective norms and Rewards have positive influence on the intention to share knowledge and Individual culture has a significant moderating effect on the relationship between both Image and Subjective norms toward intention to share knowledge Based on the finding of the research, the organization should respect and listen to the opinions of the employees and create the awareness of knowledge sharing as a must As majority of prior researches on enterprise knowledge sharing focus mainly on the public sector, large private companies, these new findings can be investigated in further research, because sharing knowledge in SMEs is still a new concept in developing country as Vietnam Keywords knowledge sharing intention, small and medium sized enterprises, Subjective norms, Image, Rewards, Intention to share knowledge, Individual culture LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Introduction Managing knowledge effectively is believed to be crucial to the achievement of the organization, specifically in those companies that want to maintain their dominance through creativity (Dieng, 2000) As more companies try to increase benefit by widen their knowledge assets, a lot of enterprises have considered knowledge sharing as part of their strategy It is believed that knowledge sharing has been concerned by many academics and professionals globally Zakaria, Amelinckx and Wilemon (2004) confirm that the role of knowledge sharing within a team should be emphasized Blair (2002) believes that when employees in the organization gain a lot of knowledge in their organization, the organization has something far more valuable than data and information Many prior studies show that collaboration and knowledge sharing are important factors that organization should applied so as to attain continued competitive advantage (Tapscott & Williams, 2006) Cyril Eze, Guan Gan Goh, Yih Goh and Ling Tan (2013) state that a number of SMEs are manipulate knowledge management program to keep up with or stay ahead of their competitors as a business leader In Vietnamese organizations, it is easy to see that the tendency to approach new things in knowledge has evolved since the "Doi Moi" era to adapt to the globalized economy Although the sharing of knowledge is often seen as something new and meaningful in the context of Vietnam (Dong, Gia Liem, & Grossman, 2010), Dong et al., (2010) reveal that this is in fact only strongly empower individuals to access organizational knowledge LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com instead of sharing their knowledge to other members Beside the practicality of knowledge sharing in companies, there are existing elements restraint knowledge sharing culture, including the lack of organizational structures, unfriendly sharing working environment, and denominational segregation (Davenport & Prusak, 1998; as cited in Hendriks, 1999) Additionally, the fact is that SME enterprises occupy most of the companies in Vietnam and contribute most of the domestic work (Swierczek & Ha, 2003; Dan, 2008) In general, the ineffective knowledge sharing system can make employees in a company unable to improve their knowledge and transfer their experience to other members On the other hand, a rich and effective knowledge sharing system can help employees save time and effort to solve problems that arise in the workplace Witherspoon, Bergner, Cockrell and Stone (2013) believe that the future success of the organization will depend on sharing knowledge and this will be a vital strategy in the new era It is understood that an organization will create a better working environment for development and innovation as it builds a better and more effective knowledge sharing system In addition, Desouza and Awazu (2006) state that common knowledge of employees of SMEs is deep and broad, and it can actively support small business in knowledge sharing Prior studies also indicate some of the factors that impact the knowledge sharing intension such as company rewards, reciprocity, ICT use, knowledge self-efficacy and top management support (Chang, Hsu, Shiau, & Tsai, 2015; Dong et al., 2010; Kanzler, Niedergassel, & Leker, 2012; Tohidinia & Mosakhani, 2010) However, as given by Tohidinia and Mosakhani (2010) almost studies take into account LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com determinants of knowledge sharing intention in a specific group of people or a whole population Notably, studies by Fathi, Eze and Goh (2011) and also Chong, Chong and Wong (2007) indicate that the majority of prior researches on enterprise knowledge sharing focus on the public sector, large private companies, while very few focus on knowledge management conducted in SMEs Additionally, according to Yu (2014), individual culture in different countries may affect the knowledge sharing intention, but there are not many studies investigating the influence of this factor on knowledge sharing intention In SMEs the knowledge management model which is basically based upon knowledge sharing – through constant and open communication (often SME strength) – the making explicit of often buried or tacit knowledge held by all employees (Gray, 2006) Gold, Malhotra and Segars (2001) emphasize that knowledge infrastructures such as technology, structure and culture along with knowledge acquisition, conversion, application and protection are essential organizational capabilities for higher organizational performance Therefore, SMEs need to identify the influence of personal culture on the sharing of knowledge to bring more valuable benefits to their organization It is believed that large firm with large customer base tent to perceive a Knowledge management system more useful and have a better chance to apply Knowledge management system to build sustain competitive advantage Besides, SMEs are known of lacking of knowledge management practices even though they have a strong communication links and social networks in the organization It is said that knowledge sharing especially tacit knowledge, is highly and actively interacted in SMEs As more LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com ... ECONOMICS HO CHI MINH CITY International School of Business Ta Tran Trung KNOWLEDGE SHARING INTENTION AMONG EMPLOYEES IN SMALL AND MEDIUM SIZED ENTERPRISES: A CASE IN HO CHI MINH CITY, ... something far more valuable than data and information Many prior studies show that collaboration and knowledge sharing are important factors that organization should applied so as to attain continued... is said that knowledge sharing especially tacit knowledge, is highly and actively interacted in SMEs As more LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com and more researches are interested