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NfiNl£llCllU •• • NANG un; co BAN CUA CAN BO QUAN i t PHONG CH0C NANG TRONG CAC TRUdNG DAI HOC IMS NGHltMIHI THAW TOMTAT Bii ViSt aicip ain dcnSng li/o (NL) tiSubiiu nii trfi trong ho^l ding quinllc0a[.]
NfiNl£llCllU •• • NANG un; co BAN CUA CAN BO QUAN i t PHONG CH0C NANG TRONG CAC TRUdNG DAI HOC IMS NGHltMIHI THAW TOMTAT Bii ViSt aicip ain dcnSng li/o (NL) tiSubiiu nii trfi ho^l ding quinllc0acint>9quinlf ptidng diO^ nSng: NL thlcli Ong, NL Oil mii vi NL sing (ao, giOp trudng phdng (TP), phi tniing plidng (PTP) chiic ning giii quyit mit cich t6t nhit cic dng viic vi dc mdi quan hi theo chCic ning nhiim vu die thO cOa minh tmng tnjing dai hoc n Miia: Cin bi quin If, phing c/iiJc ning, ning /tro, ning /yo ca bin I.OI^tvlndi Xuit phdt tCf quan dilm "Qudn 11 Id mfit khoa hpc Qudn 11 cQng Id mfit nghfi thufit", td dd d l nhin manh din tinh ngh$ thudt qudn It (QL) Tuy nhifin, vdi mii mfit dii tuang cdn bfi qudn II (CBQL) khde lai ySu d u ede nguyfin tie khdc nghS thufit qudn 11 Vdi CBQL phfing chdc ndng (PON) trudng dai hpc, id CBQL d p tmng - d p tham muu duoc xem id nhifim vy chlnh thi ngodi nguySn tic QL phdi khoa hoc, phdi nghS thudt thi nguySn tie linh hoat vific xd 11 cdc mil quan hS vdi d p trSn, ding d p vd d p dudi id vfi cQng quan trong, mang Unh ddc thO Td dfi dl xuit vd nhin manh din cde ndng luc (NL) tiSu bilu, nii tlil hoat dfing qudn II cda CBQL PCN nhu: NL thich dng, NL dfii mdi vd NL sdng tao, glQp tnrdng phing (TP), phfi tn.ring phfing (PTP) chdc ndng gidi quylt mfit cdeh tit nhit ede cfing vific vd cdc mil quan hS theo chdc ndng nhifim vg ddc thCi eua minh trudng dai hpc Cic khdi nifm ca l>dn tnrdng dai hpc, CBQL dup'c phdn loai theo dp QL bao gim CBQL d p thip nhit, hay cfin gpi CBQL tuyln diu (first - line manager) nhu chO nhifim (CN)/phfi chQ nhifim (PCN) bfi mfin thufic khoa, CBQL d p tmng gian (middle manager) nhir trudng khoa (TK)/phd trudng khoa (PTK)/lnrdng phing (TP)/ph6 tnrdng phfing (PTP) thuic tnrdng vd CBQL d p cao (top manager) nhu HiSu trudng (HT)/Ph6 Hifiu tnrdng (PHT) 2.2 Phdng chUc ning vi CBQL phdng ChiK ning trvdng d^l hgc Phdng chdc ndng id mfit dan vi d u thdnh nSn mfi hinh to chdc trudng dai hpc d nyfiv ta, dupc quy djnh Dilu ifi trudng dai hpc: "Cdc phfing chdc ndng cd nhiSm vg tham muu vd glQp hifiu tnrdng vific qudn ly, ting hpp, d l xuit y kiln, t i chdc thyc hifin ede efing vi$c theo chdc ndng, nhiSm vg dupc hifiu tnrdng glao""^ Theo dfi, mfit trudng dai hpc, cdc phfing ehde ndng chlnh id bfi phdn d g thdnh nfin bfi mdy glQp viSc, tham muu, tu vin cho Hifiu trying vifie qudn tj vi triln khai ode hoat dfing cua Nhd trudng 2.1 Quin II vi cin t># quin II Cdn bfi qudn ly d p phfing chdo ndng bao C i rit nhilu cdc djnh nghTa khdc v l qudn li, song tyu tmng lai diu eho ring, hoat dfing gim Tnrdng phfing (TP) vd cdc Phfi tnring phfing qudn li id cdc tde dfing cd dinh hudng, cfi chQ dich (PTP) Oilu lfi trudng dai hpc quy djnh: "Odng diu cQa ChQ thi qudn 11 (ngudi qudn II) din khdch thi phfing chdo ndng Id trudng phfing glQp vific qudn II (ngudi bj qudn II) mfit t i chdc nhim eho trudng phdng id cde phd tnrdng phing "" Idm cho tfi chdc vfin hdnh vd dat dupc mgc dich Trong mit trydng dai hpc, TP/PTP chlnh Id CBQL eua t i chdc Theo dfi, nhd nghiSn cdu An Napu d p tmng gian (middle manager) gida Ban Gidm F.F dd rit nhin manh: 'Qudn II id mfit khoa hpc vd hifiu vd cde dan vj ddo tao, nghiSn cdu vd phgc vg Id mfit nghS thudt tdc dfing vdo mfit hfi thing xd khde tiudng Hp'/d nhirng nguii tiip thu chi hii, ChQ ylu id qudn 11 ngudi nhim dat dupc tnjrmg, chiin lui^, chlnh sich cd tim ring ldn vi toin diin tir CBQL cip cao vi thuyin Hi chUng mit mgc tifiu xdc dinh"'^> Ngudi thyc hifin ede hoat dfing QL dfi thinh nhOng muc tiiu vi ki /loac/i chuyin biit mfit t i ehde thi chlnh Id cde cdn bfi qudn hem, rling IS hon, cu thi han cha CBQL Up thip 11 (Manager) Hp chlnh Id nhdng "nhac trudng" dihithtrc hiin'''' Nhung, xdt v l chdo vy, TP/PTP 'cd trich nhiim phin b6 nhin luc vi dc nguin tuang duang vdi trudng khoa, phi trudng khoa luc khic, chl din sv vin hinh da mfl bi phin thuic trudng Hp cin cfi quyin thda ISnh Hifiu hay toin bt t6 chCrc di td chOc float ding ci hiiu tnrdng d l chl dao, tu vin, hudng din vd t i ehde qui vi d^t din mijc dich"" Trong hoat ding cQa triin khai ede quyit dinh cua HiSu tnrdng cho cdc dan vi ddo tao, nghiSn cdu vd djeh vg khdc trydng dai hpc thuic ITnh vyc phy trdch • TnKmg OH Glto dve-BHQG H i N4i l-TwctiguliiLfsUoiH|C 2.3 NSng lire cdc cfing cg xd II tiifing tin, lu'u titr, tmyin ttifing, Cd rit nhiiu i3jnh nghTa v i NL vd khdi ni$m sd dgng mdy vi tinh, mdy Fax, diin thogi, email, ndy hiin aang thu hot sy quan tdm cOa rit nhiiu mgng Intemet, Qudn If gido dgc !d mfit dgng lao dfing ddc nhd nghidn a>u, ddc bi$t giai dogn hi$n md gido dgc Vi$t Nam dang ehuyin din ti> bi$t, md nit ddc tiung cua nfi Id tinh tich cg^ sdng tgo, chO dfing d i xuit cdc ddi mdi, Id ndng Ig-c gido dgc kiin thdc sang gido dge likp cdn NL Ndng lue tiieo cdeh hiiu thfing thudng chlnh vdn dgng nhdng tii thdc kinh nghi$m dd cfi giOp Id 'khd nSng v$n dyng nhdng kiin tfjdc, Idnh nhd tiirdng ti>ng bu'dc thg'C hi$n du'pc mge tidu nghi&m, k9 nSng, thdi dd vd hOng thd di hdnhsd mgng cOa minh Tuy nhiin, cdc CBQL PCN khfing thi Idm viic md chl dg-a vdo kinh nghiim ddng mdt cdeh phO /jgp vd cd hiSu qud cdc tinh huing phong phd cOa cudc sing" {Qudbec- chu nghTa hay QL theo 'ji mudn chii quan, Ministere de I'Education, 2004)™ Theo Glenn M., chl, hodc md mim, ttiiiu ca sd khoa hpc Do dfi, Mary Jo Blahna (2005), NL du(?c xdy dung gim 03 cdc TP/PTP chdc ndng nhit thiit phdi du'pc ddo thdnh td ciu tilic ca bdn: Kiin thdc, KT ndng vd TTiditgo, huin luy$n mfit cdeh khoa hpc 6k hp nim vdng h i ttidng If ludn v i QL giOp cho hp cfi tudo Ndng li/c cOa CBQL PCN chlnh Id kittinhcua h$ ttidng Cfi nghTa ring, mudn Idm CBQL ede kiin ttidc khoa hgc, kT ndng qudn II vd ede phimtill phdi hpc, vd phdi hpe mfit cdeh bdi bdn, khoa chit cOa ngu'di Idnh dgo tnsng mdt tiubng dgi hoc hpc nhu' cdc ngdnh nghi khde ehd khfing thi Idm Cdc nguyin t i c vd ydu c i u ho^t d$ng ttieo "kinh nghiim chu nghTa" duyc Mdt khdc, mdi qudn If ci^a CBQL phdng chdv ndng mfit phfing chdc ndng tnjdng dgi hpc diu cfi tru'dng d^i hpc mfit ddc thCi khdc nhau, nhim phgc vg cho chdc 3.1 Tinh khoa hgc ho^t d^ng qudn II ndng nhiim vg hing cQa tru'dng dgi hpc Id ddo tgo nghiin cdu khoa hpc vd phgc vg cfing ddng phdng chire nSng Hi$n nay, QL hay QLGD dd phdt triin thdnh Do dfi, d i phgc vg cho eOng tde ddo tgo tdt, CBQL Phfing Ddo tgo Igi ydu ciu phdi cfi nhdng kiin mfit ngdnh khoa hQC, cfi h$ thdng l[ lu$n riing Dk thde, NL v i ITnh vg'C ddo tgo, b6i du-dng, v i cdc QL tdt, khfing nhdng CBQL ein phdi nim vdng ngdnh nghi cfi lidn quan CQng nhir vdy, CBQL cdc ludn diim ca bdn cGa KHQL md cfin phdi ndm Phfing Khoa hpe Igi can cfi nhdng yfiu ciu eao v i vdng cdc quy ludt ca bdn v i s\jf phdt triin ci3a kiin thde khoa hpevd ede NL qudn II khoa hpc, ngdnh nghe dang QL, ddi vdi CBQL phfing chdc Nhu' vdy, d i dim bdo du-pc nguyin tic vd cdc ndngti'ongtnrdng dgi hpc thi ehlnh Id phdi nim yiu ciu v i tinh khoa hpc QL, CBQL phfing 6u7C cdc quy luit phdt triin cua gido dgc, ddc bi$t chdc ndng khfing ch? phdi trang bj cdc kiin tiidc Id gido dgc dgi hQc nin tang v i KHQL vd cdc khoa hpc khdc, d$c bifit Nguyin tic khoa hoc QL chlnh Id Id KHGD, phai biit v$n dgng cdc phirang phdp nguyin &c nin tdng md mudn QL tdt, cdc CBQL QL khoa hpc, phii duvc ddo tgo, bdi dirdng mfit phfing chdc ndng khfing thi bfi qua QL vdn dd Id cdeh bdi bdn, khoa hpc, trdnh QL theo chQ quan, mfit khoa hpc QL mang tfnh khoa hpc Gida cdc kinh nghiim Nhu'ng, chi nhu* thi thi vin chu-a dQ, ngdnh khoa hpc lufin lufin cfi mdi quan h i bi$n ehu'a thi tgo nin mfit nhd QL tdt vd ehu'a ttii giOp chdng, tdc dfing qua Igi, hd trp lin Diiu td ehde dgt dupc mgc ttiu d i m$t cdeh hiiu ndy dfii hfii ede CBQL cip phfing chdc ndng ti'ong qud nhit Tinh khoa hpc mdi chT Id diiu ki$n can tiudng dgi hpc phdi cfi nhdng kiin thdc khfing nhu'ng ehu'a du Khoa hpc vd nghfi tiiudt phdi lufin nhdng chuyin sdu v i khoa hpc QL, md cfin cfi song hdnh tiong hogt dfing QL, Id hai mdt cOa mfit kiin tilde ca bdn nhit v i ede ngdnh khoa hpc hogt dfing Diiu ndy tgo ndn phong cdeh QL ddc khdc nhu- KHTN, KHXH&NV, triit hpc, diiu khiin tiung cQa tdng ngu'di, quyit djnh phin Idn din si/ tiidnh bgi qudti'lnhgidi quyet cfing vific hpc, khoa hpc phdp ludt, khoa hpe v i ngudi, 3.2 "Hnh ngh^ thu$t hoft d^ng qudn die biit Id khoa hpc gido dgc, tiong dfi cfi Tdm II II phdng chire ndng hpc sir phgm, Sinh II hpc Ida tudi, gido dgc hpe, Niu nhu* tinh khoa hpc QL d i cao sg' xd hdi hpc gido dgc, kinh t i hpe gido dgc, Cdc bdi bdn, IS«9 NGNiCHCfiU Linh hoat cdc mii quan hfi id cdi md Hdn tuySt dii khfing dupc eoi id don thuie van ndng cd thi dp dyng cd hifiu qud vdo bit ky tinh huing Phi Td gpi Id "thudC 06 chlnh Id sy khfin khdo, ndo Chlnh V.l Lfinin dd phS phdn: "Sdng tdc sdng tao Id "thifin biln van h6a' vific gili mfit dan thuic nhu thi hay mfit nguySn tic Chung quyit ode tinh huing Id nghfi thudt dQng ngudi, nhu thi cd thi dQng cho mpi tnrdng hpp thi thdt nghfi thudt giao tilp dng xd, "hilu ngudi hilu id mfit hdnh dfing 16 bich" Trong dfi, thye tiln minh", "bilt du bilt ddng" mpi hoat ding QL gido due lai vfi cOng phong phQ vd dly biln dfing NguySn tdc linh hoat qudn 11 v6 cQng quan Mdt khdo, hoat dfing QLGD lai Id hoat dfing thufic trpng dil vdi ode nhd QL d p trung nhu trudng ITnh vyc thyc tiln, dfii hii ngudi QL phdi lufin lufin phdng, ph6 tnrdng ph6ng chdc ndng 06 chlnh Id xd li cdc tinh huing khdc Nhyng xu II nhu nguySn tie QL eOa 'nhd Idnh dao 360°* thi ndo lai phu thufic vdo nghfi thudt cQa tdng Theo John C Maxwell, chuySn gia, tdc gid vd ngudi, NghS thuSt d ddy chlnh id sy thi hiSn ndng diln gid nii tilng thi gidi v l nghS thudt idnh dao, lyc QL cua tdng ed nhdn TP/PTP, Id sy kit tinh euin "Nhd Ldnh dao 360°", Ong dd khlng cQa kiln thde, hfi thing cdc kl ndng nhu: kl ndng dinh; "nhd idnh dao d p trung se nim d trung tdm nhfin bilt, kl ndng sd dgng phuang phdp, kl ndng khii d u quan h$, xoay quanh id idnh dao dp giao tilp, kl ndng dng xd, kl ndng Ifii cuin quin cao, ISnh dao ding d p vd d p dudi O'ng vdl moi chQng, vd cd ddc dilm riSng v l phim chit, thdi mdt phing quan hfi, nhd idnh dao d p tnjng sl c6 d i cQa ChQ thi QL nhim thyc hiSn cd hiSu qud nhdng nguySn tic dil nhdn xd thi ridng, dfi id sv myc tiSu d l tdn tdm vdi d p trfin, sdng suit vdi cap dudi vd Dii vdi CBQLGD nfii Chung vd TP/PTP CN oil md, chdn tinh vdi ding dp"™ Cfi nghTa ring, nfii riSng cdc trudng dai hpe, ngodi vific nim dii vdi CBQL phfing chdc ndng cdc tnrdng vdng cde khoa hpc v l QLGD thi nghfi thufit dai hpc, thi mit nhdng nguySn tie khfing qudn 11 id khfing thi thilu Hp khfing thi cd cdng thi thilu nghfi thufit quan 11 id phdi bilt xu 11 nhlc vific xd II cdc cfing vifie theo nguySn linh hoat cdc m^ quan hS xung quanh, bao gim tie, md dfing hdnh cQng cde nguyfin tic Id sy linh ed quan hfi vdi d p trfin (Hifiu trudng/Phi HiSu hoat Nhit id vdi vi tri vifie ldm cQa hp id ddng trydng), quan hfi vdi d p dudi (ChuySn vifin) vd diu mfit dan vi hdnh ehlnh trudng dai hpc quan hS vdi CBQL ding d p (Ldnh dao khoa/Ldnli ChQng ta dang kfiu gpi cdi cdeh, dii mdi cde thO dao phfing/LSnh dao trung tdm) tyc hdnh ehlnh, gidn lupc cde gily td khfing d n O l xd 11 thdt tit cdc 'khii clu quan hfi" d6, thilt Do dfi, vific quylt dinh eua CBQL PCN mii CBQL d p phfing chdo ndng trudng dai nlu ed cdng nhlc vd nguySn tic, thi dfii sfi hpc d n phdi cfi nhdng ndng lyc idm vi$e cQng het ldm chdm vifie Gidi quylt cfing vific khfing kip sdc ddo thCi, dfii hoi sy sdng tao, linh hoat vd kliS thdi cQng ding nghla vdi vific b i id co hfii vd dnh ndng thich dng cao vdi sy thay dii hudng din myc tifiu chung, ldm dng kinh phdc iUlit s i ndng i f ^ ca bdn cua CBQL phfing tap thfim bfi mdy hdnh ehlnh Ngupc lai, niu mfit chdc ndng trvdng d^i hpc CBQL ndo dfi 'qud nghfi thufif, khfing d l y din 4.1 Ning l{rc thich img quy trlnh, din cdc quy ludt khdch quan thi nhilu Ndi din sy thich dng, tdc Id nil din sy thay hay dua cdc quylt dinh "trfin trdi" thilu thyc tl, cQng khfing thi glQp phfing minh hay Nhd tnrdng dii vd Ijhd ndng cua ngudi dii vdi sy thay doi dfi Oil vdi CBQL d p phing chdc ndng, id CBQL dat dupc cdc mgc tifiu mong muin VI vdy, nguyfin tic khoa hpc vd nghfi thudt d p trung mfit tnrdng dai hpc, thi se luin lufin QL id lufin iufin gin bd vdi "Nlu chl d trang trang thdi "nim d trung tdm khii d u quan ChQ y din nghfi thufit thi hoat dfing cua nhd QL hfi, xoay quanh id idnh dao d p cao, Idnh dao mlt dinh hudng, gdp chdng hay ehd, d l "bio ding d p vd d p dudi" vd dng vdl mii mdt phing ding", "bay bing" vd kit qud hoat dfing thilu bin quan hfi dfi id nhdng nguySn tic dii nhdn xd till vdng, khfing i n dinh, ed tinh may rui Ngupc iai, riSng Do dfi, NL thich dng vdi sy thay dil t6 chl ChQ y dSn tinh khoa hpc thi d l rai vdo cdng chdc, linh hoat xd II efing vise vd linh hoat nhlc, mdy mfic, gido dilu"'^' Cfi nghTa ring, mfit xu 11 cdc mil quan hfi Id vfi cQng quan trpng CBQL phfing chdc ndng thdnh ofing, d n hfii tg dil vdi thdnh cfing cQa CBQL PCN dQ cdc ndng lye cQa mfit "nhd Idnh dao 360°*, nhd NL thich dng Id khd ndng tri hifiu qud Idm LOQL d p trung nifit trudng dai hpe vise vdi cdc nhiSm vy hodc mfii trudng Idm vi$c 2.3 Tinh Unh ho^t cic mol quan hi cfi sy thay dii; dilu chTnh phQ hap vdi cdeh thdc Nghfi thudt qudn 11 d l eao nguyin tic linh t i chdc, quy trlnh, cde ydu d u vd vdn hia Idm hoat viSc xd 11 cdc vin d l cQa qudn 11 Oil vific mdi vdi CBQL d p tmng, nguySn tic linh hoat ddc bISt NL thich dng cOa CBQL PCN dupc bilu hiSn nhin manh vific dng xd gida cdc mii quan cg thi sag: hS Ci thi eoi ddy id ndt rit ddc thQ eOa cdn bfi qudn - Khi ning biit chip nhin vi c i ging nSm 11 d p tmng bit sy thay (Jj/.- Khi cd sy thay dil ca quan lO'TwcuguiiiLtaAoiiw: td chdc, TP/PTP ttii hifin khd ndng ttilch dng, Iinh - 77m tdi, di xuit nhOng gidi phdp di thay dii hogt cua minh bing cdeh: tudn tiiu vd ttilch dng cdi cO, 19c h$u tmng ti chOcr Khi phdt hifin dupc vdi nhdng ttiay ddi v i chlnh sdch cQa nhd tiirfing chlnh xdc nhdng cdi dd Idi thdi, cin phdi tiiay tiii hay cOa phfing chdc ndng ttiufic phgm vi minh vd ddi mdi, CBQL PCN phdi Id ngudi diu ttin ttm qudn 11 Difing tiidi sin sdng tim hiiu ttifit kT v i sg' tfi) vd ChD dfing 6k xuit phuang dn ddi mdi V) hp tiiay ddi dfi chu dfing ttm kiim cdc ttifing tin iifin Id ngudi tn/c tiip quan II cdc cfing vifie cOa Nhd quan din diiu kifin Idm vific mdi, mfii tnj'dng vd tiirdng tiiufic ITnh vi,rc phg trdch, hp hiiu han bao cdc chlnh sdch mdi Thi hifin khd ndng hpp tdc gid hit vin d i nim d dfiu vd ngudi cfi NL ddi mdi vd chu dfing cua bdn ttidn ttifing qua vific ti-| Id ngudi ddm dk xuit, ddm thay ddi vd thuyit phgc hifiu qud efing vific cd phdi hpp vdi cdc cip tifin cQng nhu cip dudi Idm ttieo cd nhdn, cdc nhfim Idm vific cfi vdn hfia vd phong - ThCr nghi&m nhiing phuong dn, gidiphdp dii cdeh khdc - Khd nSng thay dii phuung phSp ldm vi$c: mdi: Id ngudi chO dfing d i xuit ede phuang dn vd cfi trdch nhifim diu ^ u ttong vific dua cde phuang Mdi mfit mfii tiirdng khdc cfi mfit phtrang phdp khdc Mdi mfit chu thi qudn II khdc dn dfi vdo Vhvc t i quan II cua minh Khich 1$, huy ddng cdc nguin lyc tham cfi mfit phong cdeh khdc Ddng tnrdc sg' ddi thay xung quanh, Id mfit CBQL cip tiung, gia vdo gidi phSp dii mdi: Biit cdeh gidi thfch vd sg" ddittiayi y s§ diin ddng bfi han d tit ed mpi thuyit phgc cip trfin, ddng cip vd chuyfin vifin eip mdt cQa hogt dfing QL Do dfi, thay ddi phu'ang dudi 6k mpi ngudi hiiu dupe y tudng cQng nhu nhdng Ipi Ieh eua ede giai phdp ddi mdi dfi, Idm hp phdp Idm viic Id yfiu ciu tit yiu d i thich dng - Khd ndng thuyit phyc nhOng ngudi lidn ttiay ddi nhfin ttidc vd l^lch Ifi hp tieh ci,rc tham gia quan: Ddng thdi vdi si^ ttiay ddi phuang phdp Id vdo k i hogch, ehuang ttlnh ddi mdi cOa phfing nfii phdi biit tiiuyit phgc nhdng ngu'di xung quanh rifing vdttongtodn tiirdng nfii chung ttiich dng ttieo Muon v$y, tiirdc tifin CBQL PCN - Ddm chip nhdn h$u qud cOa phucmg dn dii phdi biit ^ i u ChTnhttididfi phi^ hpp, phdi xem s\f md'i: Cfi ttii nfii, CBQL cip PCN phdi Id ngudi ddm thay ddi dang diin chlnh Id ea hfii d i hpc hdi Idm, ddm chju tt^ch nhifim ttil mdi cfi ttifi ddi mdi vd phdt triin, chu y din cde Ipi Ieh eua sg' ttiay vd biin sg' ttiay ddi dfi tiidnh nhdng tiiay ddi tidi ddi han Id cdc hdu qud Bfin egnh dfi ngudi CBQL e^c, nhim dem Igi hifiu qud eao cfing vifie phdi Id ngu'di dau tiin chO ddng diiu chTnh cde 4.3 NSng lyv sdng t^o hdnh vl cQa minh d i Idm gu'ang cho cdc chuyin Ld khd ndng ttm nhdng cdeh mdi d i Idm viin cip dudi vd thuyit phgc nhdng ngirdi xung viic hodc Idm cho cfing vific dfi dupc ttivc hifin quanh, d$c biit Id nhdn vifin cip dudi ttilch dng ttieo vd hiiu dirpc ede mdt tich cg-c cua si/ ttiay nhanh vd hifiu qud han Mdt ngudi CBQL PCN, ngodi vifie biit ttilch dng vdi sg- thay ddi, biit 6k ddi dfi xuit vd dp dgng cdc gidi phdp ddi mdi efing 4.2 NSng l{re ail mdi CBQL phfing chdc ndng tiong tnrdng dgi hpc vifie nhung niu khfing sdng tgo thi khfi cfi thi 6o\ dupe xem Id cfi NL ddi mdi hp cfi khd ndng mdittidnhcfing Ngudi CBQL cfi NL sdng tgo Id nhdng ngudi: xde djnh du'pc vd dua dupc ede gidi phdp nhim ddi mdi cdc diiu kifin Idm vific cQa trudng, cOa - Cfi nhiiu y tudng mdi mang tinh khdttiicao phfing hay cQa phgm vi Unh vg'C minh phg trdch - Cfi nhdng phuang phdp mdi giQp cdi thifin Td dfi, hp cfi khd ndng thd nghifim cdc gidi phdp hifiu qui Idm vific theo nhdng phuang dn khdc nhau, cfi ttii mdi - Cfi khd ndng tgo cdi mdi hifiu qud han mfit phin hodc b3dn bd 6k gidi quyit cdc vin d i tifin nin tdng cdi cQ phfing qudn II Hp cfin Id nhdng ngudi biit tfin - Cfi nhdng suy nghT tdo bgo dgng cdc ca hfii tiong cfing vific d i sSn sdng sd - Linh ddng vdi nhdng thay ddi bin ngodi dgng nfi vdo mgc dich ddi mdi - Sin sdng tiip thu nhdng J tudng mfii Ndng li;c ddi mdi cua CBQL PCN dupc biiu -Ddi mfii, sdng tgo xdy dg-ng gidi phdp hiin cg ttii d nhdng (^im sau: - Biit xdy dg-ng cde gidi phdp khdc cho - Nh$n thCfc duge st/ cin thiit phdi dii mdi: c6 khd ndng phdn dodn vd di,r bdo tinh hinh, phdn cCing mdt vin 6k 4.4 Mire dp thi hl^n cOa NL dil v