Khoa hpc Giao dî c XAY DUNG VA DUY TR] VAN HOA CHAT LUONG TRONG NHA TRUDNG TS NGUYEN TAN HUNG Triffmg OH Tai chinh Marketing ngudi lien quan hanh dpng theo (hudng tdi) chat lupng, vdi muc dich tdi ca[.]
-Khoa hpc Giao di^c XAY DUNG VA DUY TR] VAN HOA CHAT LUONG TRONG NHA TRUDNG TS NGUYEN TAN HUNG Triffmg OH Tai chinh - Marketing (Tiip theo ki trUdc) Vdn hda chat luang (quality culture), theo cle nha nghien edu Harvey va Green, (1993), Nguyen, (2004) dupe hieu lasUthamgia rdngrai cCia ngUdi hoe va ngUdi day eae hoat ddng cd lien quan den chat lUpng Van hda chat lUpng "II sU hpp nhat/ van dung/ap dung chat lUpng vao toan bd eae hoat ddng eua he thdng/td chdc nhIm tao mdi trUdng tich cUc ben td chdc v l dan den sU hai long eua nhdng ngUdi hudng Ipi tdto chdc (sinh vien, phu huynh, nha tuyen dung, chinh phu, ) Van hda chat lupng ehi dupe hinh thanh, ton tai va phIt trien cle nha quIn li, linh dao eae cap (Ban Giam hieu, trudng cac phdng, ban, chCi nhiem khoa, ) hiiu va thudng xuyen quan tam den chat lupng, de cac ke hoach va tien hanh cle hoat ddng dim bio chat lupng Van hda chat lupng eung bao ham eae quy trinh va cdng cu nhIm xay dUng he thdng quan lichat lUpng mang net die trUng rieng cua to chdc CIc quy trinh v l cdng cu chi thuc su cd y nghia gan lien vdi cac hoat ddng trpng tam cCia td chdc ngudi lien quan hanh dpng theo (hudng tdi) chat lupng, vdi muc dich tdi cao la thda man nhu eau eua khach hang (ngudi hpc, phu huynh, nha tuyen dung, ) Mdt van hda chat lUpng la mot noi dd tat cl mpi ngUdi, khdng chi nhdng ngudi kiem soat chat \ugr\g, deu chju trach nhiem ve chat lupng.Trong van hda chat lUpng, kiem tra sin pham dau khdng phai la quan trpng ma cli can dupe tap trung II dam bio rang mpi thd dupe thUc hi#n dung td dau Nhdng hoat ddng chu yeu nhIm thUc hien cdng tie kiem djnh chat lupng la thue hien tU danh gil eua eP sd dIo tao (danh gia ben eua cle trudng) va danh gia ngoai (do Bd Gilo due va Dao tao chu tri thue hien) Hien nay, cac cp sd dao tao dai hpc va trung cap chuyen nghiep da va dang tien hanh cdng tic kiem djnh chat lupng theo 10 tieu chuan va 61 tieu chi (do Bd Gilo due va DIo tao ban hinh theo Quyet djnh sd 65/2007/QDBGDDTngly 01/11/2007).Tuy nhien, tr^n thuc te, neu nhu ehi holn thInh bao cao tU dinh gil v l dupc danh gil ngoai theo cac tieu ehuin, tieu chi cu the ma thieu di gil trj edt Idi dd la - xly dung van hda chat lUpng nha trUdng thi hieu qua Theo mdt sd tie gil khIc, van hda chat lupng cCia cdng tie kiem djnh chat lUPng se rit han che dupe hieu la ed the xay dung mdt each cd ehu Hpn nda, neu tdng vien nha trudng dich, cd cle mde ddng de danh gia, de thay ddi chua thau hieu het ^ nghla, su can thiet eua quy va tao nen cac gia trj mdi xay dUng vIn hda trinh kiem djnh, hay ndi each khae moi ea nhan ehua xac djnh rd rang, cu the trach nhiem cua chit lupng cua nhl trudng Td eae quan diem tren, ed the ndi van hda chat minh doi vdi cdng viee, mdc dp yeu cau ve"chat lupng cda mdt cP sd dao tao dupe hieu la: mpi lupng"ddi vdi cdng viee eua minh, thi thUc sU hp vidn (td ngUdi hpc den can bp quan 10, mpi khdng the xay dung dupc ke hoach lam viec hole td chdc (tdphdng, ban, khoa den eactd chdc doan lam the nao de dat dupe chat lUpng Nhin nhan tren thuc te hien nay, hau het the) deu biet cdng viee cCia minh va cua nhdng ngudi ed lien quan the nao la chat lucfiig va nhd Id trinh xay dung va phat trien, cac trudng dai hpc biet ehCi ddng khdng ngdng nIng cao chat lupng deu xay dUng dupc chien lupc phat trien: ngln cdng viec cda minh va gdp phan cung nhdng han, trung han hole dai han, neu rd eae KHGD so 67, thdng - 2011 17 Khoa hgc Giao due muc ti^u can dat dugc, ke hoach hanh ddng va trien khai cu the cdng viec de dat dupc muc tieu chit lupng da de ra.Tren li thuyet, ban hanh chien lupc v l trien khai thuc hien de dat muc tieu de ra, ddng nghTa la d l xay dung dupc van hda chat lupng tai don vj NhLmg tr&n thuc te, cle dun vj hpp de trien khai ke hoach ehiln lupe mdi chi quan triet den eIn bd quIn li phdng, ban, khoa; edn nhdng ngudi true tiep thuc hien thi thudng khdng nam rd (tham chf la khdng biet den) nen de rPi vao the bj ddng, phli thuc hien ma chua ed thdi gian de tim hieu ve y nghia cCia chat lupng can dat den Cho nen du da hoan bao cao tU dinh gia, nhUng bao elo van khdng phIn anh dupc thuc chat "dat dupe muc tieu de ra"d mde dp nao, khdng phIn anh dupc nguyen nhin dan den viee khdng dat chat lupng nhu mong mudn ^ M Cde yeu td hOu hinh: kien true tru sd, van phdng, khung canh trudng hpc, each bai tri Idp hpc, logo, khau hieu, bieu tupng, dong phuc, nghi le, Chdt lupng ban Idnh dao vd nhdn vien: chat lupng ban lanh dao va eae nhin vien chO ehot ddng vai trd quan trpng nhat viee dinh hudng va quan liclc hoat ddng ndi ehung va van hda nha trUdng ndi rieng Cdc quy dinh vevdn hda: nha trudng nao eung cd eae yeu td van hda mdt each tU nhien d cle mdc dp khae nhau: dieu le nha trudng, quy djnh, npi quy, dupc ban hanh bIng vIn ban, bien toln trUdng de thUc thi Van hda nha trUdng dupe the hien d eae pham tru: dao ddc nha giao, gia trj theo duoi, niem tin, thai dp dng xd, hanh vi giao tiep Do vay, de hinh va tri van hda chat Cdc quy Ude ehUa thdnh vdn: cac quy Ude lUpngtrongnhltrUdng-muedieh tdi cao cua cdng cd Uu diem la te nhj va linh hoat giao tiep, tae kilm djnh chit lupng giao due, eae trUdng can nhUng tao cac khoing each nhat djnh (eu the la luu y den nguyen tie vd eung quan trpng la phli quan he dng xdvdi cap tren, dan den nhdng han cd su tham gia cOa mpi vien, mpi td chdc che, khd xd cdng viec) nha trudng Khi tUng vien don SUtham gia cda ban Idnh dao vd nhdn vien: vj, to chdc thau hieu y nghTa eua viec can dat tdi muc tieu chat lupng va biet can lam gl de dat dupe linh dao nha trudng, cac phdng/khoa, bd mdn muc tieu mong mudn, eung nhutieh cUetham gia khdng tham gia dan dat eae hoat dpng van hda day di!i vao qua trinh xay dUng he thdng quan li td chdc, khdng gUPng mau ea cudc sdng chat lupng, ma mue tieu la hUdng tdi khach hang Ian cdng viee, thi that khd cd the tri va phIt - sdn pham gido due ddc biet, thi chae chan ket quitrien dupe cac gia trj nen tang cua van hda nha dat dupc se nhu mong mudn trudng Do vay, ea hai phia phli eung quan t i m tdi viec cli thien tinh hinh chat lupng giao De tao dieu kidn cho mpi vien lam viee due ei!ia dPn vi minh; thUc su la hat nhan tao lap tu giac, tich cUe ed hieu qui va san pham ed chat va tri bau khdng ehu dpng, tim tdi, sing lupng, ddi hdi cac cap quIn li nha trUdng phai: (1) Tao dung dupc mdi trUdng, cocheva dieu kien lam tao mdt each thudng xuyen, lien tuc nhieu hinh viec phu hpp thay vi kiem solt hp (can bd quan li thde hoat ddng de nang cao chat lupng cdng cac cap tao dieu kien thuan Ipi eho cIn bp, gilng viee vien, sinh vien, chd khdng phai ehi la lanh dao, Cung can die biet nhan manh den vai trd eua kiem tra ho); (2) Xay dung elc cdng eu lao ddng phdng/bd phan dam bao chat lUpng nha va he thong cP che phu hpp; (3) Nhdng qua trudng Bd phan ddng vai trd vd eung quan lao ddng (du Idn, nhd) phli dUpe thda nhan trpng qui trinh trien khai, tham gia giam Oe thUc hien dupe cd che va mdi trudng tren, sat xay dung he thdng quIn li chat lUpng dao ddi hdi cac cap quan li phai xac djnh dupe eae yeu tao va xay dung van hda chat lupng nha trUdng td nen ting cua van hda nha trUdng, dd la: 18 KHGD so 67, thdng - 2011 ^lidnUCru- -Khoa hoc Giao dgc De xay dUng va tri vIn hda chat lupng Bd Giao due va Dao tao, Bdocdo tong ket nam nha trudng, theo chung tdi, cIn thUe hi§n tdt cac hgc 2009-2010 vd nhdng nhiem vu tdm ndm gili phap sau: hge20IO-2011 1/ Nang cao nhin thdc cDa eIn bp, gilng vien, nhan vien va sinh vien ve chit lupng, dam bio chat lupng, quIn If chat lupng trudng dan dan hinh van hda chat lupng 2/ Xly dung, thudng xuyen xem xet dinh gia va ^ e u ehinh muc tieu chat lUpng, ele ehinh sach (cac qui trinh, thu tue, van bin, bieu mau, ) cho phu hpp vdi thuc te v l dae biet la phu hpp vdi ngudn lUc cCia nha trudng (cp sd vlt chat, tai chinh, dpi ngu gilng vien va cIn bd quan li giao due, ) Bd Giao due va Dao tao, Phuong hudng nhiem vu ndm 2011 vd nhdng ndm tiep theo ve cdng tde kiem dinh chdt lupng gido due Bd Giao due va Dao tao, D^ In Xay dung vd phdt trien hi thong kiem dinh ehdt lupng gido due dgi hgc vd trung edp ehuyin nghiep Nguyen Kim Dung, Van hda chdtlupng gido due dgi hgc, Tdi lieu hgi thao "Xay dUng vd ddnh gid he thdng ddm bao chdt lupng bin trUdng dgi hgc nhdm hinh thdnh vdn hda ehdt lupng cua nhd trUdng", Nha Trang, thing 3/ Bdi dudng eae kT nang, hoat dpng chat lupng 10/2010 eho ele vien nha trudng, dae biet chu Nguyen Kim Dung, Huynh Xuin Nhut, Cdc trpng den cac vi§n mdi (nhan vien, cac can khdi niem "chdt lupng, vdn hda chdt lupng, ddnh bdqulnlfmdi) gid, ddm bdo vd kiem dinh chdt lupng gido 4/ Xay dung he thdng cdng eu danh gia ve chat dud' (ngudn httpy/ceea.ier.edu.vn/danh-gia-kilupng gilo due eua trudng em-dinh) Tdnhdng phIn tfch, nhin djnh va danh gia tren, Oe cuang bdi gidng mdn hgc Ulugn vdn hda cd the ndi bdi canh toan cau hda hien nay, vd dudng Idi vdn hda cua Ddng egng sdn Viet Nam ma giao due dai hpc nUdc ta dang ddng trudc NXB Li luan chinh tri Ha Ndi, 2007 nhieu sucanh tranh gay gat, vdi cac md hinh dao Bui Thj Thu Huong, Vevdn hda chdtlupng tao lien ket du hpc tai chd, va qua trinh xay dUng he thdng qudn li chdtlupng dao tgo thay ddi vUPn len de khIng dinh chat lupng, CP trudng dgi hge theo cdch tiep can qudn If chdt lupng sd dao tao nao xay dung v l tri dUpc vIn hda tong the,Tap ehi khoa hpc DHQGHN, Khoa hpc xa chat lupng, se cd dupe the manh ve tiem nang (vlt hdi v l nhan vIn, 25 (2009), 33-38 chat, ngudn nhan lUc, ) de khang dinh thupng Hd ChilVlinh, Todn tdp, NXB Chinh tri qudc gia hieu, uy tin cCia minh HI Ndi, 2000, tap, VIn hda II suthe hien rd nhat tinh than din tpc, 10 Tran Thu Thuy, Nguyen Lucftig Le Chi, Bgn bin sac dan tde, ddng thdi cung la nPi the hien y thdc va phuong thdc tiep nhan nhdng gia tri eua biet gi vi kiem djnh chdt lugng gido due dgi hgc, K Vdn hda chdtlupng (ngudn www Spnttw, edu cac din tpc khae theo tinh than cCing tham dU v l eijng chia s^ De xay dUng van hda chat lupng, vn) 11 TCtdiin Tieng Viet, NXB Thanh Hda, 1998 chung ta can thay doi cleh thdc hoat ddng Khi cd dupc van hda chat lupng, nha trUdng se dat dupe (MinhTIn,Thanh Nghi, Xuan Lam bien soan) nhdng mue tidu chat lupng mong mudn tren co sd phat huy ndi lUe cua minh SUMMARY In the globalization and internationalization, when the Vietnamese higher education is facing sti TAILI^UTHAMKHAO Bp Giao due va Dao tao, Bdo edo sUphdt trien competition with twining, in-situ oversea study cua hi thdng gido due dgi hgc, edc gidi phdp ndngand the self-improvement of the institutions, those cao vd ddm bdo chdt lupng dao tgo (bio cao sd with quality culture will be able to emphasize on their name and prestige 760/BC-BGDDT ngly 29/10/2009) KHGD so 67, thdng 4-2011 19 ... hanh vi giao tiep Do vay, de hinh va tri van hda chat Cdc quy Ude ehUa thdnh vdn: cac quy Ude lUpngtrongnhltrUdng-muedieh tdi cao cua cdng cd Uu diem la te nhj va linh hoat giao tiep, tae kilm djnh