DIRECTOR OF TICKET OPERATIONS JOB DESCRIPTION Samford University, a NCAA Division I institution and member of the Southern Conference, is seeking applicants for a full time position working in the athletics department serving as the primary contact for the Samford Athletics Ticket Office Under the supervision of the Assistant Director of Athletics for Operations and Facilities, The Director of Ticket Operations will manage all aspects of ticketing operations and fulfillment for the Athletics Ticket Office efficiently and effectively in order to support ticketed events hosted by Samford Athletics The Director of Ticket Operations responsibilities are (but are not limited to): Provide a superior level of customer service to ensure a positive experience for all patrons in order to promote Samford University Athletics Administer all athletics ticket office operations including fulfillment of single and season tickets for all ticketed events in athletics facilities to include athletic events, concerts, conventions, performances, trade shows, corporate, and other special events Communicate effectively with general public through box office hours, phone, email, and web space to provide most up-to-date ticket information and address all inquiries Participate in sales campaigns for prospective ticket sales as needed Oversight of all accounting and financial operations of Ticket Office including deposits, record keeping, invoicing, and reporting functions Utilize and maintain all ticket office technology including sales software, validation scanners, credit card machines, printers to maximize ticket office efficiency Set-up and breakdown of all game day ticket sales outlets Supervising will call locations, scheduling and supervision of part-time and student employees, management of all revenues and expenses related to the athletics ticket office consistent with all applicable Samford University policies and procedures Assists with set-up and breakdown for all events and facilities as needed Assists with security and supervision of all athletics facilities as needed Position requires working evenings, weekends, some travel with teams, as well as other related duties as assigned by supervisors QUALIFICATIONS Bachelor’s degree with one year of experience working in college athletics A Master’s degree in Sports Management or closely related field may substitute for experience Working knowledge of NCAA and Southern Conference rules and regulations with a personal commitment to operate within those rules is required Demonstrated knowledge and experience with ticket office technology such as printers, scanners, or a digital ticketing software provider Experience with NeuLion’s ticketing, donor and guest management software is preferred Any qualified and interested individual should follow the application instructions posted by Samford University’s Department of Human Resources at the following link: http://www.samford.edu/jobs/job.aspx?id=21474862563 NOTE: ALL applicants must apply online through HR to receive full consideration for this position Applications received after the posting is removed will not be considered Samford University is an Equal Opportunity Educational Institution/Employer