OLS-Strategic-Service-Delivery-Manager-JD-PS-v1.1

Job Description & Person Specification Job title: Strategic Service Delivery Manager Location / Contract: Suffolk / OneLife Suffolk Role Type: Strategic Manager (member of Strategic Leadership Team) Salary: Competitive (plus 3% employer contribution to pension) Hours: 37.5 hours Reporting To: Head of OneLife Suffolk Purpose of job: To be accountable for the service delivery and outcomes of the following Integrated Healthy Lifestyle Services: I II III IV V VI Smoking Cessation NHS Health Checks Adult Weight Management Child Weight Management (all Tiers) Get Help Get Active (Physical Activity) Health Walks To achieve this via the strategic development of services and direct line management of Senior Managers accountable for each service To work alongside the Deputy Head of OneLife Suffolk and Strategic Engagement and Integration Manager to ensure robust delivery of the Integrated Healthy Lifestyle contract across all stages of the client journey Key Relationships: Head of OneLife Suffolk, Strategic Leadership Team, Senior Management Team, Central MoreLife Team Overview of MoreLife and OneLife Suffolk MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds LS6 3QJ Tel: 0113 812 5233 • E mail: finance@more-life.co.uk www.more-life.co.uk @team_morelife MoreLife (UK) Limited Registered in England 07107520 MoreLifeUK MoreLife are commissioned by Suffolk County Council to deliver a county-wide Integrated Healthy Lifestyle Service These services are delivered utilising the OneLife Suffolk brand locally The services are: Adult Weight Management, Child Weight Management, Smoking Cessation, NHS Health Checks, Health Walks, Get Help Get Active and training for professionals including Making Every Contact Count (MECC) training Each of our services are under-pinned by psychologically informed behaviour change curriculums and all clients accessing service are encouraged to maintain long-term healthy behaviour changes via our active maintenance programme and support by the OneLife Suffolk Club Key Responsibilities of the Role Suffolk County Council commissioned MoreLife to deliver the OneLife Suffolk IHLS contract Offers unique to OneLife Suffolk which under-pin the IHLS are: Psychologically informed behaviour change curriculums that form the basis of lifestyle services An ongoing ‘Maintenance’ programme to encourage sustained positive behaviour change Integrated delivery of services which promote the opportunity for clients to achieve multiple healthy behaviour change outcomes facilitated by a trusted service The Strategic Service Delivery Manager supports the above by ensuring that the following services are contract compliant in terms of delivery and outcomes: I II III IV V VI Smoking Cessation NHS Health Checks Adult Weight Management Child Weight Management (all Tiers) Get Help Get Active (Physical Activity) Health Walks The post holder is: Accountable for all service delivery and outcomes for the listed services as detailed in the OneLife Suffolk IHLS contract MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds LS6 3QJ Tel: 0113 812 5233 • E mail: finance@more-life.co.uk www.more-life.co.uk @team_morelife MoreLife (UK) Limited Registered in England 07107520 MoreLifeUK Required to work with Senior Managers to model, develop and provide strategic leadership to mobilise new services as they are contracted Regularly review and scrutinise service outcome data across all core services and utilise the data to: i Implement changes to service delivery to improve outcomes if appropriate ii Task Senior Managers with focussing on areas of improvement to ensure that under-performance is actively managed, and solutions are provided to rectify delivery iii Advise the Head of OneLife Suffolk on service status at any given time Accountable for the delivery of the OLS Maintenance offer during the ‘intensive phase’ of behaviour change and for ongoing 3, 6, & 12 month reviews Accountable for ensuring IHLS contract services are delivering outcomes for Communities of Interest (and to work in liaison with the Strategic Engagement and Integration Manager to ensure that Community Engagement supports this accountability) Accountable for evidencing Best Practice delivery across all OLS services Accountable for all service delivery processes Required to work alongside the Deputy Head of OneLife Suffolk to ensure that services are supported by appropriate Infrastructure Required to lead on all pilot service delivery 10 Accountable for all service reporting against IHLS contract outcomes for the aforementioned services 11 Accountable for Continuing Service Improvement 12 Accountable for providing direct line management support to the following staff: a Tobacco Control and Health Checks Manager b Healthy Lifestyles Manager (Adult’s) c Healthy Lifestyles Manager (Children’s) MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds LS6 3QJ Tel: 0113 812 5233 • E mail: finance@more-life.co.uk www.more-life.co.uk @team_morelife MoreLife (UK) Limited Registered in England 07107520 MoreLifeUK 13 Will report directly to the Head of OneLife Suffolk who will provide a strategic vision for the service and proactively encourage innovation and service evaluation 14 Will work alongside the Deputy Head of OneLife Suffolk and Strategic Engagement and Integration Manager to ensure workstreams compliment service delivery and that infrastructure (human resource, technological, governance and physical) can support development of the OneLife Suffolk service 15 Responsible for working collaboratively with the Strategic Leadership Team and central MoreLife Team to identify opportunities for business development The post holder will work closely with the Marketing and Communications Manager, Communities Engagement Lead and Training Lead to develop a framework for service integration across the IHLS contract In addition to the listed accountabilities the post holder will provide strategic leadership across the Engagement function to support the following activities: Strategic Manager Roles and Responsibilities  Works strategically – driving OneLife Suffolk service and business forward and in alignment with the wider MoreLife service  Accountable for OneLife Suffolk IHLS contract compliance  Responsible for business growth/sustainability and development across MoreLife business  Accountable for development and maintenance of Strategic Plan for own area of accountability  Works with SMT to mobilise strategic vision into service delivery  Accountable for contract negotiations – local and organisational (i.e MoreLife)  Accountable for setting KPIs and targets in conjunction with Suffolk County Council  Is actively involved in corporate decision making MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds LS6 3QJ Tel: 0113 812 5233 • E mail: finance@more-life.co.uk www.more-life.co.uk @team_morelife MoreLife (UK) Limited Registered in England 07107520 MoreLifeUK  Accountable for One Life Suffolk budget  Expense / Purchase sign-off ability (within agreed limit)  Responsible for relationship with MoreLife, LBU, Suffolk County Council and Key Stakeholders  Active liaison with Senior Public Health Commissioner team  Accountable for collation and summary of reporting and management information  Quarterly contract review meeting attendance  Responsible for developing cross functional projects alongside subject matter experts e.g HR; Finance; Data Services  Accountable for objective setting, supervision, appraisal and Continuing Professional Development of SMT  Accountable for governance and risk e.g Safeguarding and Incident Reporting  Active participant in Business Continuity Planning – SLT post holders are Data Owners and accountable for Enactment  Requirement to have supplementary role as requested by the Head of OneLife Suffolk e.g Deputise for Head of OneLife Suffolk  Provides inspirational leadership to SMT and wider service  Accountable for Succession Planning  Responsible for developing innovative and creative practices  Provides Leadership within organisational values and develops culture of OneLife Suffolk  Accountable for Major Incident reporting  Accountable for adherence to organisational policies e.g personal safety and behaviours MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds LS6 3QJ Tel: 0113 812 5233 • E mail: finance@more-life.co.uk www.more-life.co.uk @team_morelife MoreLife (UK) Limited Registered in England 07107520 MoreLifeUK For all MoreLife Staff  To partake in promotional activities outside of the usual responsibilities of your role as and when requested by line management  To be willing to work flexibly to meet the needs of the service including out of hours working (i.e evenings and weekends) on an ad-hoc basis and with reasonable notice  Undertake any additional duties as deemed reasonable and beneficial to benefit the service Equality and Diversity MoreLife is committed to the principles of valuing, respecting and delivering an organisational culture that promotes equality and diversity The organisation has clear goals and aspirations to promote equality both within the company and the provisions of our service MoreLife is committed to ensuring that equality, diversity and human rights principles are at the heart of our operation and that this is emulated in our provision of healthcare to patients, the public and carers as well to our Staff Post holders must at all times carry out their job responsibilities with due regard to the MoreLife’s Equal and Diversity policy Person Specification Review and add any further criteria as required ESSENTIAL ATTRIBUTES QUALIFICATIONS DESIRABLE HOW IDENTIFIED A I T MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds LS6 3QJ Tel: 0113 812 5233 • E mail: finance@more-life.co.uk www.more-life.co.uk @team_morelife MoreLife (UK) Limited Registered in England 07107520 MoreLifeUK Educated to degree level with a relevant post graduate qualification or equivalent experience X Nationally recognised management qualification e.g Institute of Leadership and Management (ILM) Award or equivalent EXPERIENCE At least three years relevant operational and strategic management experience in Public Health or Heath and Social Care with a significant understanding of strategy and policy initiatives which involve or impact upon Public Health Experience in management of health and well-being programmes to a range of business to business and business to consumer activities Advanced understanding and knowledge of the wider determinants of health and the role that local government and other agencies play in the health and wellbeing agenda Significant experience in at least three of the following and a knowledge of the remainder: provision of public services, health promotion, behaviour modification programmes, quality control, stakeholder engagement activities, research and evaluation, and project management Experience of building and maintaining senior-level relationships with partner agencies with a view of strategic business development and identifying opportunities for mutually beneficial investment Experience of representing organisations at a senior level e.g at Contract review meetings Experience of attending strategic meetings with commissioning bodies e.g Public Health Commissioners X X X X X X X X X X X X X X X X X MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds LS6 3QJ Tel: 0113 812 5233 • E mail: finance@more-life.co.uk www.more-life.co.uk @team_morelife MoreLife (UK) Limited Registered in England 07107520 MoreLifeUK Experience of the provision of public sector services (i.e National (DH, DfE, PHE, NHS England) Local (Local Authorities, CCG’s) Charities and other public sector agencies Evidence of applying strategic approaches to innovate in senior operations management to improve effectiveness and efficiency Experience in planning, implementation and mobilisation, monitoring and review, maintenance of records for programme delivery and continued programme development X X X X X X Experience of developing strategic action plans which adopt the use of innovative methodologies, technology and the utilisation of recognised best practice to meets the needs of Public Health frameworks and commissioning bodies X X Experience of developing processes from beginning-to-end inc developing pathways, communicating with local experts, documenting Standard Operating Procedures and when appropriate, authoring Service Specifications X X X X Expert in programme evaluation and service improvement Experience of service re-design and transformation Robust experience of managing team(s) of senior managers and all relevant processes inc supervision, appraisal, performance management, Continuing Professional Development and other pastoral duties as required Experience of working in partnership with a range of organisations particularly those in the public sector Significant budget management experience - with a focus on statutory funding X X X X X X X X MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds LS6 3QJ Tel: 0113 812 5233 • E mail: finance@more-life.co.uk www.more-life.co.uk @team_morelife MoreLife (UK) Limited Registered in England 07107520 MoreLifeUK Advanced report writing skills Comprehensive experience of understanding and manipulating service data to understand service outcomes and the impact of implementing changes within service delivery to alter outcomes Significant experience demonstrating ability to manage own workload alongside accountability for the delivery of organisational outcomes Significant experience of building professional relationships, contract negotiation and working in partnership with other Providers inc Primary & Secondary Care, Voluntary & Community Organisations, Workplaces and Health & Social Care agencies OTHER REQUIREMENTS Ability to contribute towards the continuing evolvement of the Integrated Healthy Lifestyle Services contract and utilising own expert knowledge confidently negotiate service outcome expectations inc KPIs, Performance Indicators and Activity Indicators Confident public speaker Ability to present a professional image with clients and internal and external stakeholders Ability to contribute towards tenders for business growth and development Knowledge of Public Health models and approaches in changing behaviour Strong commitment to public health/health promotion principles and practice SPECIAL ATTRIBUTES X X X X X X X X X X X X X X X X X X X X MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds LS6 3QJ Tel: 0113 812 5233 • E mail: finance@more-life.co.uk www.more-life.co.uk @team_morelife MoreLife (UK) Limited Registered in England 07107520 MoreLifeUK Able to take a broad view of services with regard to local economy and populations and ensure delivery of universal services at a scale and intensity proportionate to the degree of need - i.e the ability to apply proportionate universalism Willingness to take accountability for duties outside of own role - inc supplementary roles e.g Deputy Head of OneLife Suffolk Ability to act appropriately as a Senior Leader within the organisation Able to maintain strong focus on organisational USP e.g the need for the IHLS to evidence maintenance of behaviour change and integration of services SKILLS Outstanding interpersonal and communication skills with particular emphasis on report writing and presentation skills Excellent Information Technology skills with the ability to rapidly acquire new skills Strong skills utilising Microsoft Office packages inc Word, Excel, Outlook, PowerPoint Understanding of GDPR and Data Protection Act - applies principals to own work to ensure compliance with relevant legislation Strong negotiator Excellent commercial awareness Able to assert authority decisively, professionally and appropriately when required with significant impact Ability to think strategically Ability to think 'outwardly' rather than focusing purely on activity within the organisation i.e has the appropriate skills to grow and develop business opportunities and impact X X X X X X X X X X X X X X X X X X X X X X X X X MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds LS6 3QJ Tel: 0113 812 5233 • E mail: finance@more-life.co.uk www.more-life.co.uk @team_morelife MoreLife (UK) Limited Registered in England 07107520 10 MoreLifeUK Advanced time-management and organisational skills X X Able to prioritise own workload to meet the demanding needs of the service and incorporate flex as appropriate to support ever-changing priorities and workstreams X X MoreLife (UK) Ltd, Churchwood Hall, Leeds Beckett University, Headingley Campus, Leeds LS6 3QJ Tel: 0113 812 5233 • E mail: finance@more-life.co.uk www.more-life.co.uk @team_morelife MoreLife (UK) Limited Registered in England 07107520 11 MoreLifeUK