MID COURSE INTERNSHIP REPORT HOME LOAN CREDIT APPRAISAL AND LENDING FOR PERSONAL CUSTOMERS AT CT GROUP

FOREIGN TRADE UNIVERSITY HO CHI MINH CAMPUS MID-COURSE INTERNSHIP REPORT Major: International Finance and Banking HOME LOAN CREDIT APPRAISAL AND LENDING FOR PERSONAL CUSTOMERS AT CT GROUP Name: Đặng Thị Thảo Nguyên Student ID: 1913316109 Class: K58CLC2 Supervisor: Lê Trung Thành Ho Chi Minh City, July 2022 FOREIGN TRADE UNIVERSITY SOCIALIST REPUBLIC OF VIETNAM HO CHI MINH CITY CAMPUS Independence - Freedom - Happiness MIDTERM PROFESSIONAL REPORT REMARKS Student’s full name: Đặng Thị Thảo Nguyên Student code: 1913316109 Name of the report: Home loan credit appraisal and lending for personal customers at CT group Assessment of compliance with regulations, progress and work ethics (Maximum of 1.0 point, with one decimal number): Remark (circle the appropriate one): The student has completed the report properly under the guidance of the supervisor The supervisor is responsible for the title, purpose, subjects, scope and research method(s), and chapters’ titles, and main headings of the report (3 digits): 0.8-1.0 point(s) The student has failed to carefully follow the supervisor’s instructions The supervisor is responsible for chapters’ titles, purpose, subject, scope and research method(s), and titles and main headings of the report (2 digits): 0.5-0.7 point(s) The student has failed to carefully follow the supervisor’s instructions The supervisor is not responsible for the report: 0.1-0.4 point(s) The student has totally failed to follow the supervisor’s instructions The supervisor rejects the submission of the report: point Ho Chi Minh City,… /… / Supervisor (Signature with full name) (This page is intentionally left blank) LETTER OF DECLARATION I certify that this report does not incorporate without acknowledgement, any material previously submitted for a degree or diploma in any university, and to the best of my knowledge and belief it does not contain any material previously published or written by another person, except when due reference is made in the text Finally, I hereby declare that I am the sole person involved in the preparation and completion of this report under the guidance of my supervisor Ho Chi Minh City,… /… / Author (Signature with full name) Đặng Thị Thảo Nguyên (This page is intentionally left blank) ACKNOWLEDGEMENT This is my internship training report after completion of internship training at CT Group Vietnam, Ho Chi Minh city in 2022 With my endeavor to accomplish the report, I was continually gathering material, brainstorming ideas, and drafting the outline Obviously, despite my best efforts and focus, this report cannot be produced without mistakes Therefore, I wish to express my heartfelt gratitude to Mr Lê Trung Thành, who is the internship training supervisor, for all of your enthusiasm, dedication in supporting relevant and relevant knowledge, and practical experience to assist me and other students successfully completing the internship Moreover, I also thank Mr Nguyễn Tân Hoàng Phương, Chief Executive Officer of CT Group also who is supervisor in charge of the internship training, Department of Finance Who gave me a golden opportunity to follow the particular practical internship training in the CT Group and be guidance, necessary support, cooperation, encouragement, and the fullest effort of them to the success of this opportunity, all are grateful and unforgettable All of that together has strongly facilitated me to acquire boundless knowledge, a crucial skill set, and precious experience Finally, my deepest thanks come to the teachers of Foreign Trade University – Ho Chi Minh City Campus for their enthusiasm and dedication to teaching, as well as for providing me with a solid foundation of professional knowledge throughout the past three years (This page is intentionally left blank) TABLE OF CONTENTS LIST OF ABBREVIATIONS LIST OF TABLES AND FIGURES PREFACE CHAPTER 1: INTRODUCTION OF CT GROUP VIETNAM 1.1 Overview of CT Group 1.1.1 Brief history and development of CT Group 1.1.2 General Information 1.1.3 Organizational hierarchy chart of CT Group 1.1.4 Business outcomes of CT Group in 2019 - 2021 1.1.5 Importance of Credit Appraisal of home loan to CT Group 1.2 Summary of internship activities CHAPTER 2: CREDIT APPRAISAL PROCEDURE OF HOME LOAN IN CT GROUP 10 2.1 Overview of home loan process for personal customer at CT Group .10 2.2 Steps of credit appraisal of home loan for personal customer at CT Group .12 2.2.1 Step 1: Legal assessment 13 2.2.2 Step 2: Appraising creditworthiness 13 2.2.3 Step 3: Appraising loan application 14 2.2.4 Step 4: Assessment of proof of income and repayment capability .14 2.2.5 Step 5: Preparing credit appraisal report 15 2.3 Discussion of credit appraisal of home loan for personal customer at CT Group 16 2.3.1 Strengths 16 2.3.2 Limitations and explanations .17 CHAPTER 3: THE OUTLOOK, ORIENTED DEVELOPMENT AND RECOMMENDATIONS FOR IMPROVEMENT OF HOME LOAN CREDIT APPRAISAL AND LENDING PROCESS FOR PERSONAL CUSTOMERS AT CT GROUP .18 3.1 The outlook of CT Group Vietnam 18 3.1.1 Opportunities .18 3.1.2 Challenges 19 3.2 Orientation for development of CT Group .19 3.3 Recommendations for improvement of home loan credit appraisal of personal customers at CT Group 20 3.3.1 Improvement in human resource .20 3.3.2 Improvement in technology system 21 CONCLUSION 22 REFERENCE 24 LIST OF ABBREVIATIONS Abbreviation In English ASD Agency and Sales Development CIC Credit Information Center CRM Customer relationship management DTI Debt To Income PFO Personal Finance Officer PNI Paid/No Issue VND Viet Nam Dong Table Evaluation approach of home loan in CT Group No Income (million VND) Monthly payment Income