PROJECT DEVELOP ECO FRIENDLY TAKE AWAY MATERIALS FOR COFFEE SHOP

FOREIGN TRADE UNIVERSITY HO CHI MINH CITY CAMPUS - - PROJECT MANAGEMENT REPORT Lecturer: Le Tuan Bach PROJECT: DEVELOP ECO-FRIENDLY TAKE-AWAY MATERIALS FOR COFFEE SHOP By Group Nguyễn Thị Quỳnh Anh – 1801015113 Nguyễn Vũ Phương Anh – 1801015118 Châu Ánh Dương – 1801015216 Nguyễn Ngọc Huỳnh – 1801015358 Nguyễn Huệ Khanh – 1801015371 Nguyễn Thị Bảo Ngọc – 1801015562 Phạm Minh Uyên - 1801016010 Ho Chi Minh City, October 2020 Contents Overview The process of project selection The statement of work (SOW) 3.1 Description and Scope 3.2 Approach 3.3 Resource Requirements 3.4 Risk Management 3.5 Acceptance Criteria .12 3.6 Estimated time and cost .12 Work Breakdown Structure (WBS) 12 Project Scheduling 13 Cost estimation and budgeting 16 Organiztional Breakdown Struture 18 7.1 OBS 18 7.2 Responsibility Assignment Matrix (RAM) 19 Time-Phased Budget 20 Implementation Strategy 21 9.1 Introduction 21 9.2 Management Overview 22 9.3 Major tasks 23 9.4 Security and Privacy 25 9.5 Implementation Support 26 9.6 Documentation .27 9.7 Performance Monitoring 27 10 Earned Value Management (EVM) .28 Project Management Group Overview a Background information Business name: Ayi Coffee Shop Ayi is one coffee shop located in District 3, HCM, offers both drinking at shop and takeaways Ayi was established in 2019 by a young business man called Linh Le Ayi Coffee serves high-quality coffee to office workers, business people who work nearby and young people We will sell espresso-based drinks with a focus on providing quality at speed We will sell coffee to take away as well as to eat in, with an indoor seating area with space for 25 customers While there are other coffee shops in the area, we believe that there is demand for more—especially ones that focus on a high-quality product We will also provide a light lunch menu and pastries that we believe will differentiate us from other coffee shops in the area We are on a busy street and expect to get custom from passersby during the day Going forward, Ayi Coffee will look to build customer loyalty within the area We will keep a core offering but regularly rotate specials to continue generating interest within our customer base b Problem Statement The coffee shop was complained and criticized by customers for using singleuse-plastic cups with straw for takeaway coffee which may have a negative impact on the environment Therefore, the shop is in need to develop another form of more eco-friendly takeaways for customers who don't bring their own personal cups Our solution: Instead of using single-use plastic cups, customers deposit 50,000 VND to borrow cups After using it, users can bring the cup to any store in the system and get back the original 50,000 VND The coffee shop will need to collect the reusable cups from customers and wash them to hand over to the next customers Project Management Group c Description of major elements (deliverables) of the completed project A software system that manages the customer's receipt and collection of reusable cups Many shops jointly implement the model for the convenience of borrowing and returning reusable cups Reusable cups and straws Marketing campaign to promote the model and re-position the brand to an eco-friendly position d Expected benefits  Increase customer awareness of reducing single-use plastic and using more non-plastic materials in drinking  Position the coffee shop brand to environmentally friendly without greenwash  Restore the brand image in the direction to sustainability and zero waste development in society The process of project selection The report was containing the results of a project screening conducted by two independent groups within the new product development department After several weeks of analysis, it appeared that two top contenders had emerged as the optimal new project opportunities One project, code-named “Exchanged take-away cup”, applied “reuse”method to protect the environment: Instead of using a plastic cup once and then throwing it away, customers can deposit 50,000 VND to borrow the cup of the coffee shop; they’re allowed to return the cup to any stores in the coffee shop’s system and get back 50,000 VND afterwards (material used is non-disposable plastic) The other project idea, “Paper cup”, encourages customers to use take-away paper cups with a higher price when paying for a coffee cup The report’s aim is to prepare an evaluation of both projects in order to decide which one should be supported Because of budget restrictions, there was no way that both projects could be funded The first evaluation team used a scoring model, based on the key strategic categories, to evaluate the two projects The categories they employed were: (1) Project Management Group strategic fit, (2) profitability of technical success, (3) financial risk, (4) potential profit, (5) strategic leverage (ability of the project to employ and enhance company resources and technical capabilities), (6) safety, (7) competitive advantage using these categories, the team evaluated the two projects as shown here Scores were based on: 1=low, 2=medium, and 3=high Project “Exchanged take-away cup” Category Importance Score Weighted Score Strategic fit Profitability of technical success 3 Financial risk 2 4 Potential Profit Strategic leverage 3 Safety 3 Competitive advantage 2 Score 39 Importance Score Weighted Score Strategic fit Profitability of technical success 2 Financial risk Potential Profit 3 Strategic leverage 1 Safety 7.Competitive advantage 2 Score 32 Project “Paper cup” Category The result obtained by this first team suggested that Project “Exchanged takeaway cup” would be the best choice for the next new project The second team of evaluators presented an NPV analysis of the two projects In that analysis, the evaluators assumed a required rate of return of 15% and an Project Management Group anticipated inflation rate of 3% over the life of the project The findings of this team were as follows: Project “Exchanged take-away cup” Unit: VND Initial investment Anticipated stream of future cash flows: 100.000.000 Inflow Outflow Net flow Discount NPV Factor - - 100000000 100000000 100000000 Year Year 20000000 30000000 20000000 0,847 30000000 0,7181 16940000 21543000 Year 50000000 50000000 0,608 30400000 Year 80000000 80000000 0,5157 41256000 Year Calculated NPV 120000000 120000000 0,437 52440000 62.579.000 Project “Paper cup” Unit: VND Initial investment 50.000.000 Anticipated stream of Discount Inflow Outflow Net flow future cash flows: Factor - NPV - Year 50000000 50000000 10000000 10000000 0,847 50000000 8470000 Year 25000000 25000000 0,7181 17952500 Year 30000000 30000000 0,608 18240000 Year Year 40000000 60000000 40000000 0,5157 60000000 0,437 20628000 26220000 Calculated NPV 41510500 Thus, according to this analysis, Project “Exchanged take-away cup” would be the project of choice Project Management Group The statement of work (SOW) 3.1 Description and Scope - The coffee shop was complainted and criticized by customer for using one-time-plastic cup with straw for takeaway coffee a.Summary of work which may have a negative impact on the environment requested - The shop needs to devise a way to reduce one-time-plastic materials and replace them with more sustainable ones - The coffee shop located in District 3, HCM, offer both drinking at shop and takeaways b.Background - Arabica coffee is the specialty - Sustainable cups, straws, spoons, lids with afforable cost for business and customers c.Description of major - Effective systems to control the exchanging cups activities of elements (deliverables) of customers for operating the models the completed project - Attractive Marketing's campaigns to get customer's attention, brand impression and increase the number of people recognize new materials -Increase customer awareness of reducing plastic and using more non-plastic materials in drinking -Position the coffee shop brand to environmentally friendly d.Expected benefits without greenwash -Restore the brand image in the direction to sustanability and zero waste development in society e.Priorities assigned to each element in the project Sustainable materials with operating systems 3.2 Approach a.Major milestone/ key events anticipated Milestone Develop software to control reusable cup system and redesign cup Find material suppliers Expected date 3/8/2020 23/8/2020 Project Management Group 3.Implement software on partner shop Marketing campaign Tranning program on using new system Review on system and reaction a Critical path method b.Special standards or methodologies to be observed 15/9/2020 1/9/2020 7/9/2020 15/11/2020 b Critical chain project management c Agile Project management d New product introduction, communication with stakeholders e Feedback online f Feedback directly on store c Plans for status report updates Monthly, to see the effectiveness of the project 3.3 Resource Requirements a Reusable Material for cups and straw: inox cup and straw, glass cup b Marketing Materials: posters, flyers, envelopes, vouchers, c Software: technical and specialized coding software for each customer having a self-code, computer applications d Redesign the layout, cup and stores e Hardware: online transaction f Servive: home service collecting cup and straw 3.4 Risk Management a Risk management objective The purpose of the Risk Management Plan is to identify the risks for the “Develop environmentally-friendly take-away materials for coffee shop” campaign, and develop strategies to mitigate avoid the issues that are outlined b Risk approach The approach for the campaign included speaking to the stakeholders (interviewing) based on their first location launch, brainstorming, and discussing, staff to determine the top risks that must be accounted for when completing the project Project Management Group plan All risks were outlined and identified, a countermeasure was determined for each risk Every effort will be made by the staff to ensure that the required steps are taken to mitigate the risks, should they arise Since all of the risks were determined to take place on the day of the campaign, all staff has been briefed on the approaches to take, and that they should be done in a timely manner The Project manager will be on site, all staff will report to them and the information will be conveyed to the Stakeholders c Risk Breakdown Structure External: 1.1 Client expectation 1.2 Competitors 1.3 Environment 2.Internal: 2.1 Technical 2.1.1 Performance 2.2 Organizational 2.2.1 Funding safety 2.2.2 Skilled resources Project Management Group d Qualitative Risk Analysis Probability and impact matrix Probability Threats 0.9 0.7 2.1.1 0.3 2.2.2 2.2.1 0.2 0.4 0.1 0.05 0.1 0.8 e Identified Risks ID Description Grand Mitigation actions Responsible Value staff (triệu đồng) Expand the search for more Project new supplier for new manufacturers, negotiate a more manager material optimal price with large and 2.1.1 - Sourcing from a cups C and straws can increase periodic orders costs usage process, applying supply - Cost of installation chain management technology and training of staff for all stages 30 Optimizing to operate the new system 2.2.1 The mobilization of B Always monitor the progress of Project N/A Project Management WORK BREAKDOWN STRUCTURE Group START DATE JOB TITLE FINISH DATE DURATION PERCENTAGE OF COMPLETION 1,3 Develope software to control the reusable cups system and integrate with other stores Provide a brief about how the software be 03/08/2020 09/08/2020 100% like and its functions with estimated budget Conduct a research on technology 08/08/2020 22/08/2020 15 100% agencies which could create the software Review preliminary design document 10/08/2020 31/08/2020 22 100% 1,4 Obtain feedback/input on design 01/09/2020 20/09/2020 20 100% 1,5 Finalize agency detailed design 01/09/2020 30/09/2020 30 100% 15 100% 30 90% 15 90% 15 16% 16 16% 20 0% 75 0% 60 50% 10 60% 25 30% 60 40% 44 45% 44 45% 1,1 1,2 2,1 2,2 2,3 3,1 3,2 3,3 3,4 4,1 4,2 4,3 4,4 5,1 5,2 Find material suppliers to provide designed reusable cups, straws Create a brief with the designed reusable 23/08/2020 06/09/2020 cups and reusable straws Select and purchase material from 01/09/2020 30/09/2020 suppliers Choose and contract with material 20/09/2020 04/10/2020 producers Implement the software on partner's shop Make a proposal for others coffee shops to 15/09/2020 29/09/2020 offer reusable cups model Create a list of potential coffee shops 15/09/2020 30/09/2020 Choose and contract with other coffee 30/09/2020 19/10/2020 shops Implement the software on partner's shop 01/10/2020 14/12/2020 Execute marketing activities Advertise on social media (Facebook, 01/09/2020 30/10/2020 Instagram ) Design promotional materials (voucher, 10/09/2020 19/09/2020 coupons, flyer, ) Carry out collaborating campaign with 15/09/2020 09/10/2020 partners Run viral clips on cafe-lover forums, 01/09/2020 30/10/2020 websites Training Training for main coffee shop's staff on using the software and operating the 07/09/2020 20/10/2020 model Training for partners' staff on using the 07/09/2020 20/10/2020 software and operating the model Review the process 14 Project Management Group 6,1 Gather customer's reactions and feedbacks 15/11/2020 14/12/2020 30 0% 6,2 Collect sales figures in store 30/11/2020 15/12/2020 16 0% 6,3 Sum up costs 15/12/2020 19/12/2020 0% 6,4 Prepare and make final reports 15/12/2020 24/12/2020 10 0% 6,5 Evaluate and analyze the outcomes 25/12/2020 03/01/2021 10 0% Cost estimation and budgeting Our project budgets use the form of activity-based costing Our Project assigns costs first to activities and then to the projects based on each project’s use of resources We have main sources of cost: Labor, Materials and Fixed Costs Labor Hrs Rate Materials Units $/Unit Fixed Costs WBS Task 1.1 Develope software to control the reusable cups system and integrate with other stores Provide a brief about how the software be like and its 23.000 ₫ 0.000 ₫ 2,000.000 ₫ functions with estimated budget Conduct a research on technology agencies which 10 25.000 ₫ 500.000 ₫ 100.000 ₫ could create the software Review preliminary design 14.000 ₫ 300 2.000 ₫ 0.000 ₫ document Obtain feedback/input on design 10.000 ₫ 300 2.000 ₫ 0.000 ₫ Have the agency finalize 20.000 ₫ 0.000 ₫ 2,500.000 ₫ detailed design Sub total 602.000 ₫ 3,700.000 ₫ 4,600.000 ₫ Find material suppliers to provide designed reusable cups, straws Create a brief with the designed reusable cups and reusable 23.000 ₫ 400.000 ₫ 2,000.000 ₫ straws Select and purchase material 10 20.000 ₫ 10 500.000 ₫ 10,000.000 ₫ from suppliers Choose and contract with 22.000 ₫ 0.000 ₫ 0.000 ₫ material producers Sub total 560.000 ₫ 5,800.000 ₫ 12,000.000 ₫ Implement the software on partner's shop Make a proposal for others coffee shops to offer reusable 16.000 ₫ 20 30.000 ₫ 200.000 ₫ cups model Create a list of potential coffee 14.000 ₫ 100 0.000 ₫ 0.000 ₫ shops 1.1.1 1.1.2 1.1.3 1.1.4 1.1.5 1.2 1.2.1 1.2.2 1.2.3 1.3 1.3.1 1.3.2 15 Budget 2,184.000 ₫ 2,850.000 ₫ 628.000 ₫ 620.000 ₫ 2,620.000 ₫ 8,902.000 ₫ 2,984.000 ₫ 15,200.000 ₫ 176.000 ₫ 18,360.000 ₫ 928.000 ₫ 42.000 ₫ Project Management 1.3.3 1.3.4 1.4 1.4.1 1.4.2 1.4.3 1.4.4 1.5 1.5.1 1.5.2 1.6 1.6.1 1.6.2 1.6.3 1.6.4 1.6.5 Choose and contract with other coffee shops Implement the software on partner's shop Sub total Execute marketing activities Advertise on social media (Facebook, Instagram ) Design promotional materials (voucher, coupons, flyer, ) Carry out collaborating campaign with partners Run viral clips on cafe-lover forums, websites Sub total Training Training for main coffee shop's staff on using the software and operating the model Training for partners' staff on using the software and operating the model Sub total Review the process Gather customer's reactions and feedbakcs Collect sales figures in store Sum up costs Prepare and make final reports Evaluate and analysis the outcomes Sub total Group 10 25.000 ₫ 30 400.000 ₫ 10 23.000 ₫ 20 650.000 ₫ 1,000.000 ₫ 13,250.000 ₫ 2,000.000 10,000.000 ₫ 50,230.000 ₫ ₫ ₫52,600.000 11,200.000 ₫ 64,450.000 ₫ 20.000 ₫ 5.000 ₫ 1,000.000 ₫ 1,175.000 ₫ 18.000 ₫ 15 50.000 ₫ 2,000.000 ₫ 2,894.000 ₫ 10 21.000 ₫ 0.000 ₫ 1,500.000 ₫ 1,710.000 ₫ 22.000 ₫ 40.000 ₫ 1,300.000 ₫ 1,650.000 ₫ 1,005.000 ₫ 5,800.000 ₫ 7,429.000 ₫ 624.000 ₫ 16.000 ₫ 0.000 ₫ 0.000 ₫ 96.000 ₫ 20.000 ₫ 0.000 ₫ 600.000 ₫ 680.000 ₫ 600.000 ₫ 776.000 ₫ 2.000 ₫ 0.000 ₫ 645.000 ₫ 176.000 ₫ 15.000 ₫ 300 10 23.000 ₫ 21.000 ₫ 24.000 ₫ 300.000 ₫ 500.000 ₫ 400.000 ₫ 100.000 ₫ 400.000 ₫ 1,000.000 ₫ 1,146.000 ₫ 2,226.000 ₫ 3,240.000 ₫ 24.000 ₫ 100.000 ₫ 1,500.000 ₫ 2,192.000 ₫ 649.000 ₫ 5,700.000 ₫ 3,100.000 ₫ 9,449.000 ₫ Summary Cost Budget WBS code 1.1 1.2 1.3 Activity Develope software to control the reusable cups system and integrate with other stores Find material suppliers to provide designed reusable cups, straws Implement the software on Total labor (Hrs x Rate) Total material (Unit x $/Unit) Total fixed cost Sub total deliverable 602.000 ₫ 3,700.000 ₫ 4,600.000 ₫ 8,902.000 ₫ 560.000 ₫ 650.000 ₫ 12,000.000 5,800.000 ₫ ₫ 52,600.000 ₫ 11,200.000 18,360.000 ₫ 64,450.000 ₫ 16 Project Management partner's shop Execute marketing activities Training Review the process 1.4 1.5 1.6 Total labor Total material Total fixed cost Total budget Group 624.000 ₫ 176.000 ₫ 649.000 ₫ ₫ 1,005.000 ₫ 5,800.000 ₫ 0.000 ₫ 600.000 ₫ 5,700.000 ₫ 3,100.000 ₫ 7,429.000 ₫ 776.000 ₫ 9,449.000 ₫ 3,261.000 ₫ 68,805.000 ₫ 37,300.000 ₫ 109,366.000 ₫ Organiztional Breakdown Struture 7.1 OBS The Project includes the participation of functional departments: R&D Department, Operation Department, Marketing Department, F&L Department, Service Department and HR Department We will assign the specialized task to each manager and executive as the image below 17 Project Management Group 7.2 Responsibility Assignment Matrix (RAM) Our Project’s Responsibility Assignment Matrix (RAM) describes the participation by specific departments, people and roles in completing tasks or deliverables for a project The RAM here indicates which of the following three roles people can have in this project’s activities:  Primary responsibility (P): People who ensure the results are achieved  Secondary responsibility (S): People who ensure some portion of the results is achieved  Approval (A): People who are not actually working on the deliverable, but approve the results produced by others who are P - Primary Responsibility S - Secondary Resposibility A - Approval R&D Dept WBS Ngoc The Code Huynh Khang 1.1 1.1.1 P 1.1.2 S P 1.1.3 A P 1.1.4 1.1.5 P 1.2 1.2.1 S 1.2.2 1.2.3 A Dinh Long Marketing Service F&L Dept Operation Dept Dept Dept HR Dept Hao Minh Nhie Anh Boi Bao Ngoc Hue Kiet Phuong Tung Uyen n Duong Boi Ngoc Diep Khanh Luan Anh Van P P P P S P 18 Project Management 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.4 Group S P P A A P P 1.4.1 1.4.2 1.4.3 1.4.4 1.5 1.5.1 S S P A A 1.5.2 1.6 1.6.1 1.6.2 1.6.3 P A P P S A P S A S P P 1.6.4 1.6.5 S A S A P P A P P P Time-Phased Budget Time-Phased Budget (in thousands VND) Activity Develope software to control the reusable cups system and integrate with other stores Find material suppliers to provide designed reusable cups, straws Training Execute marketing activities Implement the software on partner's shop Review the process Monthly Plan Monthly Cumulative Aug Sept Oct 4.500 4.402 3.060 13.000 650 4.520 20.000 2.300 126 2.909 25.000 42.572 50.132 30.335 80.467 7.560 7.560 19 Nov Dec Totals 8.902 15.500 3.950 3.900 5.549 19.400 9.499 99.867 109.366 18.360 776 7.429 64.450 9.449 109.366 Project Management Group Implementation Strategy 9.1 Introduction  Vision: Help customers change their perception of environmental protection through reuse of plastic cups, and recognize this as an eco-friendly coffee shop  Mission: Build a plastic cup loan system to help protect the environment and protect public health Develop another form of more eco-friendly takeaways for customers who don't bring their own personal glasses  Focus area: Focused in the area of Ho Chi Minh City, where many people use take-away coffee  Objective: Help customers familiarize themselves with the campaign to borrow plastic cups and make it a habit of customers  Assumptions and Constraints Describe the assumptions made regarding the development and execution of this document along with the applicable constraints Here are some items to consider when identifying the assumptions and constraints:  Schedule: months from Aug-Dec  Budget: 100 million VNĐ  Resource availability and skill sets: our partners (other cafés)  Software and other technology to be reused or purchased: A software system that manages the customer's receipt and collection  Constraints associated with product interfaces  Project Organization Project Manager R&D Dept Operation Dept Marketing Dept F&L Dept Content Developer Ngoc Huynh Technical Manager Anh Duong Content Creator Bao Ngoc Finance Manager Minh Uyen Market Researcher The Khang Outsource Control Manager Boi Boi Social Media Executive Ngoc Diep Logistics Manager Hao Nhien 20 Service Dept Customer Experience Manager Hue Khanh Quality Management Executive Kiet Luan HR Dept Internal Training Executive Phuong Anh External Training Executive Tung Van Project Management Group Data Analyst Dinh Long 9.2 Management Overview In this section, provide a description of how the implementation will be managed and identify the major tasks involved Description of Implementation There will be a QR code on each cup When a customer rents a cup, the system will update the tenant (name, phone number, date of receipt) Within a period of days from the date of renting the cup, tenants can go to shops that use this model to pay the glass After five days if not, tenants may be charged a fee against the amount they deposit  When returning to return the cup, the employee will scan the QR code on the body and the tenant will receive the deposit back  At the end of each day, the headquarter's staff will collect glasses from each branch and bring them to the toilet  At the beginning of each day, the headquarter's staff will hand over the cleaning items to each branch in the system - List main activities that the system owner needs to carry out (his own shop)  Creation of system management software - distribution, purchasing  Order cup for the whole system  Contact the publisher to agree to join  Marketing campaign for shops and affiliates - Branch owners (our partners)  Receive cups and rent cups, collect glasses  Marketing is synchronous with the system owner 21 Project Management Group Points of Contact ROLE NAME PHONE EMAIL Business Sponsor Trung Nguyen Legend 0123459876 trungnguyensupport@gmail.com Project/Program Manager Quynh Anh 0819121234 quynhanh123@gmail.com R&D Leader Bao Ngoc 0819121235 baongoc456@gmail.com Operation Leader Ngoc Huynh 0819123434 ngochuynh789@gmail.com Marketing Leader Anh Duong 0819129834 anhduong113@gmail.com F&L Leader Minh Uyen 0819121754 minhuyen220@gmail.com CRM Leader Hue Khanh 0862121234 huekhanh111@gmail.com HR Leader Phuong Anh 0810121234 phuonganh145@gmail.com 9.3 Major tasks Major tasks Timeline Advantages Develop software to control the reusable cups system and integrate with other stores Find material suppliers to provide designed reusable cups, straws 3/8/2020 - 23/8/2020 30/9/2020 4/10/2020 Having a software to manage the system Implement Execute marketing the activities software on partner's shop Training Review the process - 15/9/2020 - 1/9/2020 - 7/9/2020 - 15/11/2020 14/12/2020 30/10/2020 20/10/202 - 3/1/2021 Create products that are environmentally friendly, attract Manage cup lending more easily 22 Help customers better understand Help employees better understand Help everyone at the shop to recognize Project Management from the start will make it easier for the shop to handle arising problems related to cup loaning, as well as to control the number of glasses that have been borrowed and paid for easier Group takes Products usually Disadvantage It time to won't last for s long, high price train employees to know how to use the software, and pay service fees to pay when using the software Risks If the employee does not know how to use the software or the software is the campaign, attract customers to the shop, help customers identify the brand what they are doing, help employees become proficient and can better support customers Difficulty in the first step of using software It costs a lot, there are many competitors Arrange a None suitable time to train your staff Software users will be more likely to make mistakes at first, leading to a shortage of If you don't hit the target customers, money will be wasted Because it is a new campaign, None Poor training makes the staff not understand more people to use the product, the price will be more affordable If finding the wrong source, the product is not of guaranteed quality and can harm the health of the customer 23 the strengths and weaknesses of the campaign Besides, promoting existing strengths Project Management Group glasses or affecting the costs that the store has to pay defective, it will lead to the loss and error of the loan amount Resource requirements Software, trainers, staff Environmentally Cups, friendly plastic software cups many customers will hesitate to use the service Staff, money, agency Trainer, staff, venue All staff, stakeholders 9.4 Security and Privacy Give an overview and discussion of the security features that must be addressed when the project is implemented Reference any applicable security guidance documents  Physical security Look for a project management software vendor that provides near real-time replication This feature will ensure your data is backed up and available on redundant and geographically dispersed servers A full backup should be performed on a daily basis, and the data should be stored encrypted in an environment physically separate from the primary servers to ensure fault tolerance  Network & system security Network protection procedures — such as network segregation using VLANs, firewall, and router technologies, intrusion detection and prevention systems, centralized log aggregation, and alert mechanisms — should be standard for your software provider All these systems should be overseen by dedicated and experienced security teams  Application security Application security encompasses all of the features within the application that help ensure your project data stays safe These features fall into categories:  User authentication  Data sharing & role-based access control  Monitoring user activities  Project management software data encryption 24 Project Management Group  Mobile applications  Privacy Ask vendors to share their policies around escalation, management, knowledge sharing, risk management, and day-to-day operations They should have strict policies in place to limit access to customer data to employees with a job-related need Their policies should also allow us to dictate when and how they see our data if we find their basic policies don’t meet our security requirements for sensitive information  Compliance There are security compliance standards that any reputable software vendor should adhere to These include:  ISO/IEC 27001:2013 certification  SOC2 Type II  ISAE 3402 (Europe) 9.5 Implementation Support Describe any support hardware, software, facilities, and materials required for the implementation, along with the documentation, necessary personnel and training requirements, outstanding issues, and implementation impacts to the current environment a Hardware  Computer for employees: Windows or IOS operating system, capable of using some basic software such as Microsoft Office 2010 or higher, Photoshop, AI, Runs fast, and has high security  Purpose:  For the Marketing department: create the communication publications for the campaign  For the Operation department: control customers' borrowing of glasses  For Human Resources: manage the entire staff and campaign implementation process b Software 25 Project Management  Group Marketing Department: must have software such as Photoshop, Illustrator for photo design or software such as Premiere, After Effect to design videos for TVC or short clips to post on YouTube or Facebook  Human Resources and Operations Department: will use software or applications such as Base, Air Table, Asana to manage team work progress and the real effectiveness of the campaign against the planned schedule  Operations Department: technical and specialized coding software for each customer having a self-code to control the exchanging cups activities of customers for operating the models c Facilities The site of the campaign will be set up directly at the shop's branches Implementation is expected to start from August 1, 2020 to December 31, 2020 Every day, customers will be able to use the restaurant's cup loan service from the time the restaurant opens (8am) to the time the restaurant closes (10pm) The marketing run will start from September 1, 2020, both offline and online 9.6 Documentation Activity attributes, Activity list, Assumption log, Basis of estimates, Cost estimates, Cost forecasts, Duration estimates, Issue log, Lessons learned register, Milestone list, Physical resource assignments, Project calendars, Project communications, Project schedule, Project schedule network diagram, Project scope statement, Project team assignments, Quality control measurements, Quality metrics, Quality report, Resource calendars, Resource requirements, Risk register, Risk report, Stakeholder register , Team charter, Test and evaluation documents 9.7 Performance Monitoring The objective of using performance monitoring techniques as a key element in the management of projects is to:  Provide the management of the borrower and the Bank with an effective means of measuring the progress of a project, its components, and the adequacy and timeliness of the provision and use of funds 26 Project Management Group Regularly assess the achievement of or the potential for achieving technical,  financial, and economic goals of the project Determine the form and nature of corrective actions necessary to achieve goals  monitored by performance indicators Assist in defining new or modified performance measures that may be more  effective, and to replace any that may be ineffective To measure performance and take careful consideration of project progress We will consider and factors such as:  Customer satisfaction  Number of customers using the service  Design of media publications  Number of customers continuing to use the service  Progress of completing the project against the plan We will use a scale of to and conduct surveys from clients as well as hold regular meetings to ensure the quality and accuracy of the project 10 Earned Value Management (EVM) Earn Value Table (end of Semptember) for Project( in thousands VND) Activity Develope software to control the reusable cups system and integrate with other stores Find material suppliers to provide designed reusable cups, straws Training Execute marketing activities Implement the software on partner's shop Review the process Monthly Plan Cumulative Monthly Actual Cumulative Actual Aug Sept Oct 4.500 4.402 3.060 13.000 650 4.520 20.000 7.560 7.560 6.320 6.320 Σ= 42.572 50.132 39.055 45.375 Schedule Variances Planned Value (PV) Nov 2.300 126 2.909 25.000 15.500 3.900 3.950 5.549 30.335 19.400 9.499 80.467 99.867 109.366 0 50.132 27 Dec Plan % Comp Value 8.902 100 8.902 18.360 776 7.429 90 45 45 16.524 349 3.343 64.450 9.449 109.366 10 6.445 35.563 Project Management Group Earned Value (EV) Schedule Performance Index Estimated Time to Completion 35.563 0,71 (1/0,71 x 5) = months The project completion is projected to be two months behind schedule Cost Variances Cumulative Actual Cost of Work Performed (AC) Earned Value (EV) Cost Performance Index Estimated Cumulative cost to Completion 45.375 35.563 0,78 (1/0,78 x 109.366.000 VND) = 140.213.000 VND The project completion is projected to end up costing more than 140 million dong Calculating Cumulative CPI for Trend Analysis EV EVC AC ACC CPI CPIC August 5500 5500 6320 6320 0.87 0.87 Septembe r 30063 35.563 39.055 45.375 0.77 0.78 Calculating Cumulative SPI for Trend Analysis EV EVC PV PVC SPI SPIC August 5500 5500 7.560 7.560 0.73 0.73 Septembe r 30063 35.563 42.572 50.132 0.71 0,71 Our results suggest that after August, CPI dropped significantly for the month of September Further, cumulative CPI tended to decrease and has shown a negative trend in another aspect, we can see from the calculation of SPIC that the project’s schedule performance has been slightly decreased in next month segment Because the actual comparison time is quite short, the ability to predict the trend is still relatively difficult 28 ... risks for the ? ?Develop environmentally -friendly take- away materials for coffee shop? ?? campaign, and develop strategies to mitigate avoid the issues that are outlined b Risk approach The approach for. .. complete project 100,000,000VND work Work Breakdown Structure (WBS) Breakdown Develop eco- friendly take- away materials for coffee shop Description WBS Code 1.0 WP1 WP2 WP3 Deliverable Develope... 1.5.2 1.6 1.6.1 1.6.2 1.6.3 1.6.4 1.6.5 Project Scheduling In ? ?Develop eco- friendly take- away materials for coffee shop? ??, there are main deliverables: 1: Develop software to control the reusable