HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FALCUTY FOR HIGH QUALITY TRAINING GRADUATION PROJECT INTRODUCTION TO OPERATIONS MANAGEMENT FOR AUTOMOTIVE SERVICE NGUYEN VAN NHAN Student ID 16145037 NGUYEN HUU HIEN Student ID 16145012 DANG TAN THIEN Student ID 16145046 Major AUTOMOTIVE ENGINEERING TECHNOLOGY Advisor HUYNH TAN THUYET, Engineer Ho Chi Minh City, August 2020 HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FALCUTY FOR HIGH QUALITY TRAINING GRADUATION PROJECT INTRODUCT.