PROGRAM TITLE PROFESSIONAL PRACTICE UNIT TITLE PROFESSIONAL PRACTICE

PROFESSIONAL PRACTICE PROGRAM TITLE: PROFESSIONAL PRACTICE UNIT TITLE: PROFESSIONAL PRACTICE ASSIGNMENT NUMBER: ASSIGNMENT NAME: PROFESSIONAL PRACTICE SUBMISSION DATE: 11/2020 DATE RECEIVED: 04/12/2020 TUTORIAL LECTURER: DANG DINH CONG WORD COUNT: 3000 STUDENT NAME: NGO VAN HUY STUDENT ID: BKC18400 MOBILE NUMBER: 0383930441 ASSIGNMENT PROFESSIONAL PRACTICE Summative Feedback: Internal verification: ASSIGNMENT PROFESSIONAL PRACTICE Contents I Introduction II Contents LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience .3 P1 Demonstrate, using different communication styles and formats, that you can effectively design and deliver a training event for a given target audience P2 Demonstrate that you have used effective time management skills in planning an event .12 M1 Design a professional schedule to support the planning of an event, to include contingencies and justifications of time allocated 15 LO2: Apply critical reasoning and thinking to a range of problem-solving scenarios 18 P3 Demonstrate the use of different problem-solving techniques in the design and delivery of an event .18 P4 Demonstrate that critical reasoning has been applied to a given solution .24 M2 Research the use of different problem-solving techniques used in the design and delivery of an event 26 III Performance evaluation 27 IV Conclusion 27 V Critical evaluation .28 VI References .28 ASSIGNMENT PROFESSIONAL PRACTICE ASSIGNMENT I Introduction In my report, I will show you about skills to be more success in life and work, creating corporate events to engage with potential customers as well as internal events to improve teamwork and employee engagement My main content is inside part II (Contents) I will show about communication skills, problem-solving skills, time management skills and critical reasoning and the importance of them are In part III is my conclusion in this report, parts I finished In part IV, I will show what I did and not, I will evaluate the point of my report Finally, in part V is references that are sources I refer on II Contents LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience P1 Demonstrate, using different communication styles and formats, that you can effectively design and deliver a training event for a given target audience What is communication? Communication is simply the act of transferring information from one place, person or group to another ASSIGNMENT PROFESSIONAL PRACTICE Every communication involves (at least) one sender, a message and a recipient This may sound simple, but communication is actually a very complex subject The transmission of the message from sender to recipient can be affected by a huge range of things These include our emotions, the cultural situation, the medium used to communicate, and even our location The complexity is why good communication skills are considered so desirable by employers around the world: accurate, effective and unambiguous communication is actually extremely hard Importance of communication Developing your communication skills can help all aspects of your life, from your professional life to social gatherings and everything in between The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked It’s never too late to work on your communication skills and by doing so, you may well find that you improve your quality of life ASSIGNMENT PROFESSIONAL PRACTICE Communication styles Every person has a unique communication style, a way in which they interact and exchange information with others There are four basic communication styles: passive, aggressive, passive-aggressive and assertive ASSIGNMENT PROFESSIONAL PRACTICE Passive Communication Style Those with a passive communication style tend to act somewhat indifferently, meaning they are constantly yielding to others Instead of expressing their feelings and opinions, they prefer to just listen to others express themselves It’s not uncommon for those with this communication style to have a lot of built-up resentment since they don’t share their feelings They are often misunderstood because of their lack of expressing themselves Passive communicators tend to excel in resolving conflict and are very easy to get along with But they also have the inability to say no This causes them to put in long work hours and easily become exhausted A common phrase of a passive communicator is: “I just want to keep the peace.” ASSIGNMENT PROFESSIONAL PRACTICE Aggressive Communication Style People who boast an aggressive communication style are very opinionated They don’t mind saying exactly what is on their mind, even it hurts someone else’s feelings They are often loud and demanding and have a tendency to blame their mistakes on others They also ask questions rudely but then demand respect from others When controlled properly, those with this communication style usually make great leaders because of their ability to get others to follow them A common phrase of an aggressive communicator is: “I’m right and you’re wrong.” ASSIGNMENT PROFESSIONAL PRACTICE Passive-Aggressive Communication Style Passive-aggressive communicators fall right between being passive and aggressive They tend to keep their thoughts and feelings to themselves but not quite as much as passive communicators Instead of outright stating their feelings, they will mutter under their breath or communicate in subtle, indirect ways Those with this communication style often use facial expressions that don’t exactly correlate with how they are feeling and are known to use a lot of body language to communicate Assertive Communication Style Those with an assertive communication style are often viewed as the most effective communicators and tend to use a lot of “I” statements They know how to express their feelings in a way that doesn’t make the other person feel belittled or unwelcome They vocalize their needs but also take other’s feelings into consideration as well During a conflict, an assertive communicator seeks to come to a solution so that it appears everyone has “won.” ASSIGNMENT PROFESSIONAL PRACTICE A common phrase of an assertive communicator is: “I feel that this way is the best way, but I’d really like to hear your thoughts on it.” Assertiveness allows us to take care of ourselves, and is fundamental for good mental health and healthy relationships ASSIGNMENT 10 PROFESSIONAL PRACTICE Achieve goals faster Many people have big goals to feel fulfilled But without understanding the importance of time management, these goals could sit on the shelf indefinitely For example, perhaps one of your goals is to lead a healthier lifestyle but you can’t seem to carve out time for gym sessions Chances are, the time you need already exists You just have to find it Boost confidence Time management can improve your confidence You’re more likely to take care of yourself properly if you have the time to so You’ll look and feel more put together before you even set foot into your work space Have more energy to achieve more Constantly feeling worn out and stressed is miserable It also makes it hard to take on new challenges An efficient workflow gives you the time to build new skills to improve your work Make more time to the things you love After you consider the amount of time that it takes for you to sleep, work, eat, commute and attend to your personal hygiene, you have about four hours per day to devote to the things you for fun Reduce stress and a void feeling overwhelmed In a given day, you might be tasked with creating a mock up for a project, taking your child to practice, leading a discussion at work and buying groceries When every task on your to-do list seems equally important, you’ll become overwhelmed ASSIGNMENT 16 PROFESSIONAL PRACTICE M1 Design a professional schedule to support the planning of an event, to include contingencies and justifications of time allocated Name of group: Brick Lake Group Members: Ngo Van Huy, Cap Thanh Tung, Nguyen Thuy Anh, Tran Kim Chi, Tran Phu Thanh Vinh, Nguyen Thuy Ngan Goals of the training events:  Create an exchange environment  More knowledge  Navigate future Participants:  Students  Teacher  Speaker  MC Time duration: days Places:  Detech building  Vinfast company  Resort movenpick Nha Trang Time & Agenda: Day (16-9-2020) Workshop No Time Theme No.1 6.30AM-7AM Gather students at Detech building No.2 7AM-8AM Breakfast and prepare for workshop No.3 8AM-8.30AM Warm up and introduce No.4 8.30-9.30AM Introduce to the workshop and participants No.5 ASSIGNMENT 9.30AM- Start the workshop and minigame 17 PROFESSIONAL PRACTICE 11AM No.6 11AM-12PM Break, Lunch and have a small game to receive school souvenirs Day (17-9-2020) Visit Company No Time Theme No.1 7AM-8AM Arrive and breakfast No.2 8AM-8.30AM Law dissemination and student check-in No.3 8.30AM9.30AM Go to place of visit No.4 9.30-10AM Check attendance of student No.5 10AM11.30AM Visit the company No.6 11.30-1PM Have lunch and take a break No.7 1PM-3PM Meet company manager and have a conversation between students and company No.8 3PM-4PM Go back to school ASSIGNMENT 18 PROFESSIONAL PRACTICE Day (18-9-2020) Team building No Time Theme No.1 7AM-8AM Student gather at Detech building, breakfast No.2 8AM-8.30AM Check attendance No.3 8.30AM-9.30AM Departure No.4 9.30-10AM Minigame some small show on the car for student No.5 10AM-11.30AM Check in No.6 11.30-1PM Lunch No.7 1PM-3PM Break No.8 3PM-5PM Team building at detech No.9 5PM-7PM Dinner No.10 7PM-9PM Campfire ASSIGNMENT 19 PROFESSIONAL PRACTICE Day (19-9-2020) Wonderland visit No Time Theme No.1 7AM-8AM Breakfast No.2 8AM-9AM Visit LO2: Apply critical reasoning and thinking to a range of problem-solving scenarios P3 Demonstrate the use of different problem-solving techniques in the design and delivery of an event Definition and the importance of problem solving Problem solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution ASSIGNMENT 20 PROFESSIONAL PRACTICE Problem-solving is important both to individuals and organizations because it enables us to exert control over our environment  Creativity Problems are usually solved either intuitively or systematically Intuition is used when no new knowledge is needed - you know enough to be able to make a quick decision and solve the problem, or you use common sense or experience to solve the problem More complex problems or problems that you have not experienced before will likely require a more systematic and logical approach to solve, and for these you will need to use creative thinking  Researching Skills Defining and solving problems often requires you to some research: this may be a simple Google search or a more rigorous research project  Team Working Many problems are best defined and solved with the input of other people Team working may sound like a 'work thing' but it is just as important at home and school as well as in the workplace  Emotional Intelligence It is worth considering the impact that a problem and/or its solution has on you and other people Emotional intelligence, the ability to recognize the emotions of yourself and others, will help guide you to an appropriate solution  Risk Management Solving a problem involves a certain amount of risk this risk needs to be weighed up against not solving the problem  Decision Making Problem solving and decision making are closely related skills, and making a decision is an important part of the Problem solving process as you will often be faced with various options and alternatives Problem-solving skills are important in every career at every level As a result, effective problem solving may also require industry or job-specific technical skills For example, a registered nurse will need active listening and communication skills when interacting with patients but will also need effective technical knowledge related to diseases and medications Some techniques and tools for the problem solving ASSIGNMENT 21 PROFESSIONAL PRACTICE Problem-solving and decision-making Ask anyone in the workplace if these activities are part of their day and they answer 'Yes!' But how many of us have had training in problem-solving? Here are seven-steps for an effective problem-solving process: Identify the issues  Be clear about what the problem is  Remember that different people might have different views of what the issues are  Separate the listing of issues from the identification of interests (that's the next step!) Understand everyone's interests  This is a critical step that is usually missing  Interests are the needs that you want satisfied by any given solution We often ignore our true interests as we become attached to one particular solution  The best solution is the one that satisfies everyone's interests  This is the time for active listening Put down your differences for awhile and listen to each other with the intention to understand  Separate the naming of interests from the listing of solutions List the possible solutions (options)  This is the time to some brainstorming There may be lots of room for creativity  Separate the listing of options from the evaluation of the options Evaluate the options  What are the pluses and minuses? Honestly!  Separate the evaluation of options from the selection of options Select an option or options  What's the best option, in the balance?  Is there a way to "bundle" a number of options together for a more satisfactory solution? Document the agreement(s)  Don't rely on memory ASSIGNMENT 22 PROFESSIONAL PRACTICE  Writing it down will help you think through all the details and implications Agree on contingencies, monitoring, and evaluation  Conditions may change Make contingency agreements about foreseeable future circumstances (If-then!)  How will you monitor compliance and follow-through?  Create opportunities to evaluate the agreements and their implementation ("Let's try it this way for three months and then look at it.") Tools for the problem solving Problem-solving is the process of defining a problem, identifying its root causes, finding an optimal solution and deciding the corrective actions that need to be taken Problem-Solving Steps Identify what the issue is and define it Correctly defining the problem is necessary to come up with the right and relevant solutions Understand and consider the interests of your stakeholders Any solution you choose should satisfy the interests of all involved parties Dig deeper and determine what is causing the defined problem You can use the whys analysis or the cause and effect analysis to identify the root causes If your team involves remote employees, invite them to collaborate on your diagram and help find causes with a secure diagram share link Brainstorm to find possible solutions You can use a brainstorming map to facilitate the exercise Evaluate the solutions you have come up with by considering the pluses and minuses Accordingly, find the best solutions Once the solution is selected, create and action plan defining the actions steps you need to take and the timeline After your deploy the action plan, monitor the results and modifications You can share the diagrams you have created in company wikis, websites or blogs using the Creately Viewer You can also quickly download them as images, SVGs or PDFs for presentations and other documents Problems and solution in training events ASSIGNMENT 23 PROFESSIONAL PRACTICE Types training events ASSIGNMENT Problems Solution 24 PROFESSIONAL PRACTICE Workshop Visit Company Team Building Wonderland Visit ASSIGNMENT Prepare chairs before meeting or room is not Lack of seat large enough, we have to limit amount people take part in Firstly, all need to be calm down to get all devices can glow on Then Power-off connects to technical to see what happened and reasons to fix During the workshop if nobody discuss about It looks so boring So speaker needs to create a Lack of engagement connection to other by telling funny stories, talking about trends of teenager A big percent will be in this situation, when someone was late If he/she doesn’t have justifiable reasons He/she Late have to be skipped and punish then Or not, we can give him/her about minutes to go 2.Before visiting a we should Lack of knowledge company, about this about the company will research company like culture, visit type, people… In a group, different opinions happened as an usual But a leader needs Lack of discussion to solve it by give a last decision 2.When someone was angry, everybody needs to Angry be calm down but not spatting, it can make the story worse Lost of way Take a picture of map’s wonderland before explore and must call for 25 .. .PROFESSIONAL PRACTICE Summative Feedback: Internal verification: ASSIGNMENT PROFESSIONAL PRACTICE Contents I Introduction II Contents... Problems and solution in training events ASSIGNMENT 23 PROFESSIONAL PRACTICE Types training events ASSIGNMENT Problems Solution 24 PROFESSIONAL PRACTICE Workshop Visit Company Team Building Wonderland... child to practice, leading a discussion at work and buying groceries When every task on your to-do list seems equally important, you’ll become overwhelmed ASSIGNMENT 16 PROFESSIONAL PRACTICE