Reservation-Form

UFM SAIGON HOTEL RESERVATION FORM Confirmation Number NAME C heck in Fli ght Details (C/I) C heck out Fli ght Details (C/O) R oom Type R ate Billing Instructions Credit Card No Expiry Date Pick up  C[.]

UFM HOTEL SAIGON RESERVATION FORM Confirmation Number: Fli C heck-in NAME Billing Instructions Credit No Card Pick-up VIP Special Requests Company Reserved by Address Taken by ght Details (C/I) C heckout Fli ght Details (C/O) R oom Type R ate : …………………………………………………………………… : Expiry Date: ……………………………… ………………… Drop-off:  Car  :  Car  Van Van :  Gold  Silver  Bronze  Repeated Guest  No : …………………………………………………………………… ……………………………………………………………… …… : …………………………………………………………………… : Tel: Fax: ………………… ……………… ……………… : ……………………………………Email: ……………………… : Date: ……………………………… ………………………… Nhận đặt phịng qua điện thoại: Quy trình nhận đặt phịng: B1: Chào theo tiêu chuẩn khách sạn assist/help Khách: Nói u cầu phịng cần đặt B2: Tiếp nhận thơng tin đặt phòng khách (Ngày đến, ngày đi, số lượng phịng, loại phịng) type/kind  Khơng cịn phịng: Đổi ngày, waiting list, chuyển qua KS hệ thống… (Blacklist, special attention list)  Còn phòng: Chuyển sang bước B3: Upselling chọn loại phòng giá phù hợp với yêu cầu khách Nếu thỏa thuận thành công chuyển sang bước Liệt kê/suggest/recommend… B4: Thuyết phục sử dụng xe từ sân bay KS, chuyển tiền cọc… (fare) transport/transportation service in advance deposit B5: Xin thông tin cá nhân khách B6: Lặp lại thơng tin đặt phịng khách B7 Chào tạm biệt kết thúc đặt phòng K:Good afternoon K:Welcome to Ufm hotel K:How can i help you? H: I would like to make reservation for next week pleas and Do you have any vacancies? K: yes sir, I still have rooms available for that week K: When will you come to check in?sir H: I woud like to check in on 16th K: How long will you be staying? H: I would like to stay for nights and I go with girl frienda K: yes sir, so would you like a singer room, double room, a twin room or two single room sir H: ok, i give me a singher room pleas H: and how much is that per night? K: it’s 50$ per night, sir H: perfect, i will take a room K: yes sir, so could you please give me your name and phone number, sir H: okay, my full name is Trần Quốc Huy H: my phone number is 08666383 K: yes sir, your reservation is all set K: thank you so much for choosing our hotel H: Perfect, thank you so much, good bye see you next week