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ASSIGNMENT FRONT SHEET Qualification BTEC Level HND Diploma in Computing Unit number and title Unit 3: Professional Practice Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Student ID Class Assessor name Michael Omar Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism I understand that making a false declaration is a form of malpractice Student’s signature Grading grid P1 P2 P3 P4 M1 M2 M3 D1 D2 Summative Feedback: Grade: Resubmission Feedback: Assessor Signature: Internal Verifier’s Comments: Signature & Date: Date: Table of Contents A INTRODUCTION B DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1) I Definition and the importance of communication skill II Verbal communication III Non-verbal communication IV Communication in my group C DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2) I Definition and the importance of time management skill II Planning a training event (group work) D DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND DELIVERY OF AN EVENT (P3) 17 I Definition and the importance of problem solving 17 II Some techniques and tools for the problem solving 18 III Problems and solutions in the training event 20 E DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4) 21 I Definition and the importance of critical reasoning 21 II Apply to a given solution 22 F H PERFORMANCE EVALUATION 23 I Team member’s roles (4 members) 23 II My contribution 25 G CONCLUSION 25 CRITICAL EVALUATION 25 A INTRODUCTION B DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1) I Definition and the importance of communication skill Definition: Communication is that the process of sending and receiving messages through verbal or nonverbal means, including talking, writing and behaviors More simply, communication is claimed to be the formation and exchange of meaning It is the meaningful exchange of knowledge between two or a bunch of individuals Communicative competence designates the potential to put in intersubjective interactions, which suggests that communication is an inherent social interaction A person with excellent communication must combine well all communication skills together, which is hard and a desire of professors, teachers, politicans or anyone who works in business All transactions in business are the end result of communication to permit others and oneself to soak up information more properly and rapidly, good communication skills are required Poor communication skills, on the opposite hand, end in frequent misunderstandings and dissatisfaction (BEQIRI, 2017) Importance of communication skill: Good communication is an crucial element in reaching productivity and maintaining sturdy working relationships in the least stages of a company Employers who put in time and energy into returning clear lines of communication will speedily create trust among employees, resulting in increases in productivity, output and morale normally Meanwhile, employees who communicate efficiently with colleagues, managers and clients are usually valuable assets to an organization and it's a skill which might commonly set people except for their competition when applying for jobs (BEQIRI, 2017) The workplace is that the commonest place for miscommunication, and it must have severe aftermaths on your career Therefore, as a specialist, you need to crave to own brilliant communication skills Here are some specific benefits to prove how important communication skills are: • doing all of your job well Good communication skills have an instantaneous influence on how nicely you perform • Develop yourself as a pacesetter within the workplace which is able to deliver in chances to advance and promote • Build good associations and companionship with all of your fellow employees • Naturally, command respect from your colleagues and even your bosses • Improved visual communication • Zero to minimal career stress as you may be doing well Poor communication within the workplace will unavoidably cause unmotivated staff that may also start to question their personal self belief within their capabilities and inevitably in the organisation The significance of strong communication runs deep inside a business II Verbal communication Verbal communication is that the act of sharing information between individuals by the utilization of language Any interaction that produces use of spoken words is taken into account as verbal communication Verbal communication concludes spoken communication as an oral mean and written or language as non oral means (BEQIRI, 2017) Examples of good verbal communication: • Using approving sounds and words like “uh-huh,” “got you,” “I understand,” “for sure,” “I see,” and “yes” to precise understanding • Requesting feedback when working in team • Stating your needs, desires, or feelings without criticizing or disapproving • Speaking calmly even when you’re anxious or furious • Being open-hearted and open-minded to encourage others’ sharing The tip to own great verbal communication is successfully combining confidence, respectfulness, modesty and non-verbal communication with it III Non-verbal communication Non-verbal communication allows communicators to use gestures, behaviors or visual communication to deliver opinions or ideas rather than using voice communication or written communication Non-verbal communication consists of visual communication, gestures, behaviors, tone of voice, facial expression, eye contact and then on (BEQIRI, 2017) Examples of good non-verbal communication: • Avoid viewing the clock, your phone, or revealing the other hints of disinterest • Rotate eye contact with other speakers or audiences in group interviewing or interacting situations • Wait until the person is finished reproval respond • Listen carefully, don't interrupt and show that you simply have an interest within the topic • target the conversation and remember to not bring distractions into your way of interacting The tip to possess natural non-verbal communication isn't to indicate any disinterest while communicating, don't let your visual communication show your inconfidence and take a look at to be calm in any situation IV Communication in my group In my group, we communicate with one another by using Google Meet and Messenger We couldn't have face to face conversation thanks to the geographical distance of every member within the group Therefore, we used Google Meet to call one another When working with one another, we use communication skills like verbal communication, writing and graphic to permit others absorb information more properly and rapidly because of the nice communication skills of every member, my group has been successfully understood each other’s ideas and complete the tasks easily and quickly We select the words to convey, the way we are saying them We listen to one another idea, respect it but if it's something get wrong, we wait until this one done speaking Giving questions is often takes place in our conversation or meeting, because we wish to reflect and clarify opinions of this one who are speaking Utilizing images or graphic to support speaking is that the great way sometime be used during my group meeting C DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2) I Definition and the importance of time management skill Definition: Time management is the ability to use your time productively and efficiently You could also think of it as the art of having time to everything that you need, without feeling stressed about it It sounds simple, but it is much harder in practice This page explains some of the principles behind good time management (Bettes, 2021) Importance of time management skill The importance of it slow management comes all the way all the way down to what proportion it impacts your personal and career Time management is organizing your day so as that you just discover the simplest use for every second Excellent time management allows you to create a healthy and balance in your working progress and home life the results of failed time management include missing deadlines, living with extreme stress and unsucessful career It helps you waste less time, and avoid more friction and problems Properly managing time includes making a to-do list, allocating time to every item from your to-do list, then scheduling those tasks on your calendar By doing so, you’ll now not be indecisive about what you have got to try to to next, and whether you’ll should finish everything you would like to (Bettes, 2021) In other words, those that are good at time management are good at elderly and doing things they're also, however, better at prioritising, and dealing out what really needs doing and then discarding the opposite things II Planning a training event (group work) Name of the Training program: “Make it easy when working” Goals of the Training program: The training program will improve the new employees some soft skills when working in company and provide them acknowledges about designing and building a website and technologies applied in web development Participants: New employees Time: 01/11/2021 Place: Company headquarter (Hoan Kiem, Ha Noi) AGENDA Start Time – End Time Monday 11/01/2021 (7:00-17:00) Introduction to web full-stack o Opening event o Minigame to warm up o Speech by team leader o Preliminary introduce about Web full stack by leader o Workshop Introduce the requirements of full stack include: Introduce and the need of PHP Framework Introduce and the need of Good knowledge of HTML, CSS (experience in SASS, LESS is a big plus) Introduce and the need of Experience with JavaScript and GIT Speaking the importance of familiar with Webserver (Apache or Nginx…), database (MySQL or MSSQL…), RESTful API or SOAP Team dynamics Start Time – End Time Introduction to web Front-ent Guest speaker speaking about experience in field Location Company headquarter (Hoan Kiem, Ha Noi) Location Tuesday 11/02/2021 (7:00-17:00) Topic 1: Sharing experiences and mistakes that guests encountered in pursuing the full-stack path and the need of English skills Topic 2: Human Resources needs of the full-stack field and potential of this field in future Demonstrate and show tutorial of Design front-ent process Demonstrate the step-by step tutorial of skills needed to design front-end Demonstrate visual tutorial with actual designing frontend and the use of JS Showing the actual front-end structure in website of start-up company In depth explanation about designing front-end and Start Time – End Time Wednesday 11/03/2021 (7:00-17:00) Introduction to web Back-ent Demonstrate and show tutorial of building back-ent process 8:30-9:30: Demonstrate the step-by step tutorial of skills needed to build back-end 9:30-10:30: Demonstrate visual tutorial with actual building back-end and the use of JS 16:00-16:30 Showing the actual back-end structure in website of start-up company In depth explanation about building back-end and experience with JS&PHP framwork Explanation the importance of English in field Start Time – End Time Thursday 11/14/2021 (7:00-17:00) Practice with web development Team building activities Coaching session program A speech of manager to close event Company headquarter (Hoan Kiem, Ha Noi) Location Company headquarter (Hoan Kiem, Ha Noi) Location Compan y headqua rter (Hoan Kiem, Ha Noi) Table 1: Agenda WBS: Figure 1: Group activity brain storming session GANTT chart: (time frame to prepare for the event) Estimated Budget: Figure 2: Budget of the event 10 PowerPoint Slides for session: 11 Speaker Notes: D DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND DELIVERY OF AN EVENT (P3) I Definition and the importance of problem solving Definition: Problem-solving skills will facilitate your pinpoint problems in your workplace and effectively solve them in an exceedingly timely fashion it's among the foremost important skills employers are trying to find in applicants today Individuals with problem-solving skills are often self-reliant and can identify an underlying workplace issue and implement an efficient solution (Chevallier, 2016) Importance of problem solving: Strong problem solving skills allow you to be critical in your vocation, not just in your personal life Employers also consider common problem solving as essential to the sustainability of their companies within the current fast-changing global economy for workers, problem solving is used to build realistic and innovative solutions and to demonstrate employers independence and initiative Efficient problem solving skills allow employees to look at issues, determine the severity of the problem and evaluate the impact of other solutions Workplace training geared toward improving problem-solving skills encourages employees to figure with co-workers, clients, partners and suppliers more effectively so as to unravel problems in a very constructive way, qualified participants learn to use available resources Besides that, by seeing a difficulty from an expert, not personal, point of view, they practice achieving consensus Participants are trained for organizational scenarios by training games, including brainstorming exercises and online business simulations (Chevallier, 2016) Make the impossible possible Knowledge alone isn't the key to solving problems but rather, complimenting it with systematic problem solving approaches makesthe difference This helps individuals and organizations overcome perilous challenges causes you to a stand out People are trained to try and the same old they need acquired skills and knowledge in what they are doing However, people can hardly solve problems once they are unexpected or unprecedented ones If you become a daily convergent thinker at your workplace, you're easily noticed, recognized, and appreciated Increased confidence regardless of where you're employed or what your profession is, having the ability to unravel problems will boost your confidence level Because you're sure of your ability to resolve problems, you don’t spend time worrying about what you'll if a problem should arise II Some techniques and tools for the problem solving Trial and error Trial and error technique is largely a process of learning from repeated trials and errors which get into the way of finishing something until success While the trial and error approach affords you numerous chances to search out an answer, it’s not meant to help you learn why something works a particular way the answer is that the most vital factor then, in this problem solving method keep one's eyes off from this method if your situation has too many options, because it won’t be feasible to check every single solution Trial and error is best for situations that give you copious amounts of your time and safety to seek out an answer It’s definitely not a technique for locating the best—or even all—the solutions In order to own this system up your sleeve, it's encourageous to solving the matter over and yet again Soonly you may frame your mind of adjusting the thanks to gradually solve the matter Fishbone diagrams Fishbone diagrams are a usual method for problem solving, since they seem rather like the skeleton of a fish until they're complete Dynamic fishbone diagrams facilitate your to guage the potential root causes of an issue that may branch faraway from either side of a spinal line connected to the pinnacle With fishbone diagrams tool, it can let you: • Define a spread of potential explanations for a current problem • Investigate any alternative by splitting it into sub-causes • See the relations between contributing factors Mind map Written notes, mind maps are built so you'll be able to physically organize and rearrange your brains so that you'll be able to experiment with thoughts, conceptual ideas and techniques within the same way because the brain (Chevallier, 2016) To continue with one definition that expands further exhaustive makes it easier to resolve problems with mind maps: Explain with less time for unknown problems or procedures Share and discuss new ideas Enhance group awareness which will contribute to more successful solutions Mind maps are a robust method to resolve issues since they're built to supply the pliability to come up with solutions There are three means of mind maps which are common and effortlessly comprehensible: Mental maps: helps you to be told about the roots of a workplace problem and what can occur in a collaborative digital space Idea maps: will facilitate your plan and coordinate your chaotic thinking process across a good variety of colours and pictures Concept maps: are one in every of the simplest ways to create your thoughts around a possible idea, since they help you to construct integrated, visual representations of abstract concepts Since those three styles of mind maps have slightly the identical purpose, which helps people summarize documents and improve creativity or flexibility in studying and researching Mind mapping has many potential applications to clinical education, and may be adapted to several situations It is used as a teaching resource, as an aid to preparing and reviewing lectures, and the technique allows notes to be written and reviewed quickly, and most significantly enables information to be easily updated Mind mapping may be employed in many situations including problem‐based learning, small‐group teaching, in a very one‐to‐one context, as an examination tool and for private revision (Publishing, 2009) Tool: In order to be effective at problem solving you're likely to want another key tools, which include: Creativity: Problems are usually solved either intuitively or systematically Intuition is employed when no new knowledge is required - you recognize enough to be able to make a quick decision and solve the matter, otherwise you employ wisdom or experience to resolve the matter More complex problems or problems that you simply just haven't experienced before will likely require a more systematic and logical approach to unravel, and for these you'll must use creativity Searching: Defining and solving problems often requires you to try to to some research: this may be an easy Google search or a more rigorous scientific research (Chevallier, 2016) Methods section for ideas on a way to conduct effective research Teamwork: Many problems are best defined and solved with the input of other people Team working may sound sort of a 'work thing' but it's even as important reception and school similarly as within the workplace Emotion Intelligence: it's worth considering the impact that a controversy and its solution has on you and others Emotional intelligence, the power to acknowledge the emotions of yourself et al., will help guide you to an appropriate solution III Problems and solutions in the training event Sesions in training event Workshop Problems Not enough seats Microphone is broken Lack of engagement and interaction Solution We need to calculate the number of participants and prepare more seats than this number incase some seats might be broken The microphones always have problem so that we should prepare plenty of backups During the workshop if nobody discusses about, it looks so boring So, speaker needs to create a connection to other by telling funny stories, talking about trends of teenager Coaching sessions Team Building Activities Some participants might come If they provide justifiable reasons late in advance, we can give them more time to come Someone is injured Someone might be injured when doing these activities, therefore the host have to provide a medical team to cure them Lack of discussion When doing these activities, each member in the team will have their own opinion, therefore the leader needs to listen to all the opinions and make the final decision E DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4) I Definition and the importance of critical reasoning Definition: Critical thinking refers to the power to properly conceptualize, apply, analyze, synthesize and evaluate information till a valuable answer or solution is obtained It is an intellectual ability and a skillful way of thinking that allows someone to reason further or deeper – than the typical person does – with clarity and relevance, accuracy and precision through the depths and breadths with sound evidence, good reasons and fairness it's usually based on evidence and logical reasoning (Team, 2021) Critical thinking goes beyond merely acquiring and retaining information; it treats and seeks out information in a very more careful and bold manner Additionally, it goes beyond the mere acquisition of skills but focuseson the continual or consistent usage of acquired skills Importance of the critical reasoning: Indisputably, any ability to think better than others are going to be of great value There are times when problems with no obvious or proven solutions arise In such situations, we've got to seek out our own ways of solving them, but this can not be achieved without critically thinking through problem another benefits of critical thinking are: Critical thinking is useful during stressful situations Whiles stress may affect the choices an individual makes, a critical thinker may depend on his logical reasoning and decision making skills to form the correct decisions Critical thinking will facilitate your in your search higher academic achievement moreover as to actualize your professional or career goals Here are six advantages which critical thinking might bring us if we've got an oppoturnity to develop them: • It encourages curiosity • It enhances creativity • It reinforces problem-solving ability • it is a multi-faceted practice • It fosters independence • it is a skill that you simply will need for the remainder of your life (Team, 2021) II Apply to a given solution When planning for the event, my team analyze the case of the project team using the RCA method: Steps to apply critical thinking to a given solution Define the problem Information and data regarding the problem Analyzation The problem is the establishing process of the training event schedule has been improper - Identify Possible Causal Factors - - Root cause - Timeline: days Place: a nearby residential center Include: a number of workshops, coaching sessions and team-building activities Any guest speakers or motivational coaches will also require a minimum of three weeks’ notice for all bookings The schedule has appeared some unnecessary tasks through examining, which affected to the time of other necessary tasks The order of activities in old schedule was not fine Vague schedules were given to event organizing members Picking the wrong priority for activities The need to support the training and development manager with the planning and implementation of a professional development event targeted at internal employees within the organization that I work in - The original scheduling ideas were still quite ambiguous and only objective as well as very few ideas were given - The priority of event would be re-set up Because the event lasted days, therefore we plan to held the workshop on the first day, the coaching session on the days following and team-building activities on the last day Each member in team was required to provide at least a new idea about what include in the workshop, the coaching session and the teambuilding activities After that, the leader will sum up and make the comparison between the ideas then choose a suitable one Based on information about time, weather forecast, convenient vehicle at the venue and then re-establishing an estimated schedule with each specific duration which suitable for both event organizers, participants as well as guests Re-scheduling the event: The training event will include the workshop on the first day, the coaching session on the days following and team-building activities on the last day The workshop includes presentations about web fullstack developer and team dynamics In the coaching session, the speaker will share their experience in field and teach employee the soft skills Team building activities will includes back-to-back drawing, tug of wall, etc Identify effective solutions - - Implement the solution - F PERFORMANCE EVALUATION I Team member’s roles (4 members) My group has people: Hung, Hoang, Bo, Quang and me Each member in the group does a specific work Team members Nguyen Quang Huy Nguyen Trong Hung Nguyen Huy Hoang Nguyen Duc Quang Nguyen Cong Bo Functional roles Team leader: the team leader has the role of assigning work to the members, planning the training session, and aggregating information from other team members In particular, the team leader also has the role of controlling the progress of the work and coordinating the work properly Designer: provide ideas for the training session, responsible for providing solutions for the workshop Event Management: schedule management, build a training session for the participants Designer: responsible for building group activities This activity will help participants gain more experience, have many new relationships, and help people connect with each other Contributor: responsible for building group activities with Nguyen Duc Quang And give suggestions to build the event Table of the evaluation of team contribution: Team members Nguyen Quang Huy - Nguyen Trong Hung - Nguyen Huy Hoang - Nguyen Duc Quang - Performance evaluation He has successfully completed his role by planning the training event, making the slides and the speaker notes He used communication skill effectively to explain his ideas to other members He also used a good problem solving to solve problems in an effective and timely manner without any obstacles He has completed his role rapidly by providing ideas for the training event, the slides and the speaker notes He used communication skill effectively to provide his ideas to other members in an easiest way to understand He also used a good critical thinking to determine the numerous arguments that exist in relation to a particular problem He has successfully completed his role by making the training event with the leader, providing ideas for the slides and the speaker notes He used communication skill effectively to explain his ideas to other members He also used a good problem solving to solve problems in an effective and timely manner without any obstacles He has completed his role effectively by planning the team building activities in the event - Nguyen Cong Bo - II He used communication skill effectively to provide his ideas of team building activities to other members He also used a good critical thinking to compare and contrast various team building activities to determine their strengths and flaws He has completed his role by planning the team building activities in the event He used communication skill effectively to provide his ideas to other members He also used a good problem solving to solve problems in an effective and timely manner without any obstacles My contribution G CONCLUSION H CRITICAL EVALUATION References BEQIRI, G [., 2017 The Importance of Great Communication Skills in Business [Online] Available at: https://virtualspeech.com/blog/importance-of-communication-skills Bettes, R., 2021 Developing Time Management Skills 1st ed s.l.: ed s.l.:Independently Published Chevallier, A., 2016 Strategic Thinking in Complex Problem Solving s.l.:Oxford University press Publishing, F., 2009 Problem Solving , s.l.:s.n ed s.l.:s.n Team, I E., 2021 What's the Importance of Critical Thinking in the Workplace? [Online] ... development Participants: New employees Time: 01/ 11/ 20 21 Place: Company headquarter (Hoan Kiem, Ha Noi) AGENDA Start Time – End Time Monday 11 / 01/ 20 21 (7:00 -17 :00) Introduction to web full-stack o Opening... framwork Explanation the importance of English in field Start Time – End Time Thursday 11 /14 /20 21 (7:00 -17 :00) Practice with web development Team building activities Coaching session program... in field Location Company headquarter (Hoan Kiem, Ha Noi) Location Tuesday 11 /02/20 21 (7:00 -17 :00) Topic 1: Sharing experiences and mistakes that guests encountered in pursuing the