... the concept down into several sub-categories, such as: quality of teaching (academic and pedagogic); quality of supervision and feedback from academic staff; content and relevance of curriculum; ... importance of the same factors (for example Harvey (1995) and Hill (1995), such as library services, accommodation services, course content, teaching quality, catering service, academic workload ... service and their exploratory study identified seven factors, namely contact personnel/faculty, reputation, physical evidence, contact personnel/administration, curriculum, responsiveness and access...