... Brand Management CASE STUDY Building Brand Community on the Harley- Davidson Posse Ride What are the benefits of long rides as Posse, for customers of Harley Davidson (HD)? Evaluate ... ‘close-to-the-customer’ philosophy as a ‘togetherness’-way come closer due to complaints and feedback business-related; learning experience, user-experience, feelings towards the brand ... with Posse and other rides? 1. Hard-core customers -& gt; valuable firm asset Connectedness, limited registration -& gt; A culture Artifacts/symbols: T-shirts, tattoos Rituals: Story night,...